HomeServe USA Corp. Headquarters & Corporate Office

About HomeServe USA

HomeServe USA is a home repair service and home protection plan provider that helps homeowners manage the unexpected cost of repairing essential household systems. Its North American operations began in 2003 through a partnership with Aqua America, now part of Essential Utilities. The company developed its business around helping homeowners access qualified contractors and repair services for problems that can otherwise lead to expensive emergency bills. Over time, HomeServe expanded its partnerships with utilities, municipalities, and other organizations to make home repair plans available to a wider customer base.

HomeServe USA offers service plans for important home systems, including water and sewer lines, interior plumbing, electrical wiring, heating and cooling equipment, and water heaters. Depending on the plan and its terms, customers may receive access to a contractor network and coverage for specified repairs or service calls. The company also provides account management, billing assistance, plan enrollment, repair requests, and appointment scheduling. Coverage is not identical across all plans, so customers should check their own contract for exclusions, service limits, waiting periods, and covered repair costs.

HomeServe’s ownership changed when its former parent, HomeServe plc, was acquired in 2022 by Hestia Bidco, an entity associated with Brookfield Infrastructure. The acquisition took the former publicly listed parent into private ownership, and HomeServe continued operating under its established brand. HomeServe USA remains the North American home repair service business, rather than a local utility company. Customers should therefore contact HomeServe directly about their service plans, bills, repair claims, or cancellations instead of assuming their utility provider manages the plan.

HomeServe USA Headquarters & Corporate Office Address

Current Headquarters

HomeServe USA lists its U.S. headquarters at:

HomeServe USA
45 Glover Avenue, 6th Floor
Norwalk, CT 06850
United States

This is the company’s published U.S. headquarters location. Customers with questions about a service plan should generally contact customer support first rather than visiting the corporate office without an appointment.

Corporate Office

The corporate office is listed at the same Norwalk headquarters address:

45 Glover Avenue, 6th Floor
Norwalk, CT 06850

Mailing Address

For formal notices involving the website’s terms and privacy matters, HomeServe lists the following address:

HomeServe USA Corp.
Attn: Privacy Officer
601 Merritt 7, 6th Floor
Norwalk, CT 06851

Use this address for the purpose specified in the relevant notice. It should not automatically be treated as the mailing address for every billing dispute, repair claim, or cancellation request.

Other Important Address

HomeServe also lists a call center and payments location at:

7134 Lee Highway
Chattanooga, TN 37421

For ordinary customer support, use the company’s official contact channels to confirm the correct department and destination before sending documents or payments.

Quick Information

Corporate Phone Number

1-855-336-2465.
HomeServe publishes this number for customer assistance and support.

Customer Service Number

1-855-336-2465.
The official contact page identifies this as the primary customer contact number and advertises assistance 24 hours a day, seven days a week.

Corporate Office Address

45 Glover Avenue, 6th Floor, Norwalk, CT 06850, United States.

Headquarters Address

45 Glover Avenue, 6th Floor, Norwalk, CT 06850, United States.

Email

info@homeserveusa.com is listed in HomeServe’s website terms for accessibility-related inquiries. For other matters, use the official contact form to direct your question to the appropriate team.

Industry

Home repair service plans, home systems protection, residential repair services, and contractor network services.

Founded

HomeServe began in the United States in 2003. The broader HomeServe business originated in the United Kingdom in 1993.

Number of Employees

A current, independently verified employee total specifically for HomeServe USA was not confirmed. Employee counts may differ between the U.S. business, the North American division, and the wider HomeServe organization.

Number of Customers / Service Network

HomeServe has reported serving nearly 5 million customers across the United States and Canada and working with more than 1,300 municipal and utility partners. Figures may change as the business and its service network expand.

Corporate Office Hours

The corporate office’s public walk-in hours have not been independently verified. Customer support is advertised as available 24/7 at 1-855-336-2465.

Website

https://www.homeserve.com/en-us/

Careers Page

https://www.homeserve.com/en-us/about-us/careers/

HomeServe USA Products & Services

Water and Sewer Line Protection

HomeServe offers plans designed to help customers manage certain covered repairs to exterior water and sewer lines. Coverage depends on the plan, property location, service limits, and exclusions listed in the customer’s agreement.

Interior Plumbing Protection

Eligible plans may cover specified plumbing repairs inside the home. Customers should review their plan documents to confirm which pipes, fixtures, labor costs, and repair circumstances qualify.

Electrical System Protection

HomeServe offers protection plans for certain electrical system problems, including specified wiring-related repairs. The exact covered components and service limits vary by contract and location.

Heating and Cooling System Plans

Some HomeServe plans cover eligible heating and air-conditioning system repairs. Customers should check the contract for covered equipment, exclusions, maintenance requirements, and any limits on repair or replacement costs.

Water Heater Protection

Water heater plans may help with certain covered repair costs and access to service professionals. Coverage and replacement eligibility depend on the plan’s terms, the equipment, and the nature of the failure.

Home Emergency Repair Services

HomeServe connects eligible customers with qualified contractors for covered repair needs. The service process, contractor assignment, appointment availability, and customer charges depend on the specific plan and service request.

Repair and Installation Services

HomeServe also works with partners and service professionals on selected repair and installation offerings. Customers should confirm whether a requested installation is included in their plan or requires a separate quote.

Online Account and Billing Services

Customers can use HomeServe’s online account tools to review coverage, manage payments, request service, check repair history, and update account information. Available features may vary according to the customer’s account and plan.

Plan Enrollment and Cancellation

HomeServe provides channels for customers to review available plans, enroll in coverage, ask questions about plan terms, or request cancellation. Customers should retain confirmation of any enrollment or cancellation request and verify the effective date.

HomeServe USA Corporate Phone Numbers

Corporate Phone Number

1-855-336-2465.
This is the publicly listed primary customer contact number.

Corporate Headquarters Number

A separate, verified direct telephone number for the Norwalk corporate headquarters was not found on the current official contact page. Use 1-855-336-2465 or the official contact form for routing.

Headquarters Number

1-855-336-2465 is the primary published customer contact number. A separate direct line for the headquarters reception desk was not verified.

Corporate Office Number

A separate public corporate office line has not been verified. For service plan questions, contact customer support rather than relying on an unverified directory number.

Customer Service Number

1-855-336-2465.
HomeServe advertises this number for customer assistance.

Customer Support Number

1-855-336-2465.
Use this number for plan questions, service requests, and general support.

Toll-Free Number

1-855-336-2465.
The number is published by HomeServe for customer assistance.

Sales Number

A separate general sales number was not verified. Use the official website to review plans or submit an inquiry.

Billing Number

1-855-336-2465. Ask the representative to route your call to billing or payments. Keep your account number and relevant invoice available.

Regional Office Number

Separate verified public telephone numbers for all regional offices were not found. Use the primary customer contact number and request the appropriate location or team.

Branch Office Number

A separate public number for the Chattanooga call center and payments location was not verified. Contact the main support number for routing.

International Number

A dedicated international calling number for HomeServe USA was not verified. Customers calling from outside the United States should consult the official contact page for the available options.

Emergency / After-Hours Number

1-855-336-2465.
HomeServe advertises customer support 24 hours a day, seven days a week. This does not mean every household emergency is automatically covered; the customer’s plan terms and local emergency conditions still apply.

Investor Relations Number

A dedicated public investor relations number for HomeServe USA was not verified. HomeServe USA is not the same entity as its former publicly listed parent, HomeServe plc.

Media / Press Number

A dedicated verified media telephone number was not found. HomeServe lists press@homeserveusa.com for press inquiries.

Human Resources Number

A general public HR telephone number was not verified. Employment verification and recruitment requests should be submitted through the company’s official careers or HR channels.

Accessibility Support

1-855-336-2465.
HomeServe’s terms identify this toll-free number for accessibility assistance and state that support is available 24 hours a day, seven days a week.

Web Support

1-888-752-6740
has been published in HomeServe website materials for web support. Confirm availability through the current official website before relying on this number.

How to Reach a Real Person at HomeServe USA

The most direct starting point for a HomeServe USA customer is 1-855-336-2465. When the call connects, explain whether you need help with an existing service plan, a repair request, billing, cancellation, or a complaint. If an automated menu is provided, select the option closest to your issue and ask to speak with a representative if the automated options do not resolve it. HomeServe also provides an online contact form and live chat through its official contact page.

Before calling, prepare your name, service address, account or plan number, the phone number and email address associated with your account, and any recent bill or repair reference. If a contractor has already visited, record the appointment date, the work performed, and any estimate or invoice you received. Ask the representative to confirm whether the issue is covered, whether a service fee applies, and what the next step and expected response time will be.

For a complaint involving a specific plan sold through a utility or municipal partner, contact HomeServe first and identify the partner and plan shown on your paperwork. Do not assume that the utility itself is responsible for administering the HomeServe agreement. If customer support cannot resolve the issue, request a supervisor, submit a written complaint through the official website, and retain the case number and copies of all correspondence.

How to File a Complaint Against HomeServe USA

Complaints may involve denied repair coverage, billing errors, cancellation delays, contractor performance, missed appointments, misleading plan descriptions, or problems receiving a refund. Before filing, gather your service agreement, billing records, payment confirmations, repair reports, photographs if relevant, and a timeline of calls or messages.

Step 1: Contact Customer Service

Call 1-855-336-2465 and describe the issue clearly. Explain what happened, when it occurred, and what resolution you are seeking, such as a coverage review, corrected bill, repair appointment, refund, or cancellation confirmation. Record the representative’s name or identifier, the date of the call, and any case number provided.

Step 2: Contact the Relevant Department

Ask for the team that handles the specific issue, such as claims or repair authorization, billing, cancellations, or contractor service concerns. A coverage dispute may require a different review from a payment-processing issue. Request a written explanation of the decision and ask the representative to identify the exact plan term used to support it.

Step 3: Request Supervisor or Management Review

If the initial representative cannot resolve the matter, request a supervisor or a formal review by the appropriate team. Provide a concise chronology and copies of the supporting documents instead of relying solely on verbal explanations. Ask for the expected review period and a written outcome so you can determine whether further escalation is necessary.

Step 4: Use the Company’s Written Complaint Channel

Submit a written complaint through HomeServe’s official contact page or its customer feedback and complaint options. Include your account details, service address, relevant dates, contractor or claim reference, and the remedy you want. Keep a copy of the submitted complaint and any automated confirmation, and avoid sending unnecessary sensitive financial information.

Step 5: Contact Corporate Headquarters

If ordinary customer support and management review fail, send a formal written complaint to HomeServe USA at 45 Glover Avenue, 6th Floor, Norwalk, CT 06850. Use a delivery method that provides proof of delivery if the matter is serious. Corporate correspondence should summarize the earlier attempts to resolve the issue and explain why the company’s response was inadequate.

Step 6: Use the Specialized Complaint or Dispute Department

Ask HomeServe whether the matter qualifies for a dedicated complaints, legal, or dispute-resolution process. Review the contract for any notice requirements, deadlines, or dispute-resolution terms. The company’s website terms contain arbitration language for certain website-related disputes, but the applicable procedure can depend on the agreement and the type of claim.

Step 7: File With the Appropriate Regulator

For concerns about a home service plan, contractor conduct, or potentially misleading sales practices, the correct regulator depends on the state, the type of plan, and the entity named in the agreement. Contact your state attorney general or state consumer protection office and ask whether a different agency regulates the specific product. Provide the plan documents and written response from HomeServe.

Step 8: Use Consumer Protection or Financial Dispute Options

If the complaint involves a disputed card transaction, unauthorized charge, or a payment that was not processed as agreed, contact your bank or card issuer promptly and ask about its dispute deadlines. You may also submit a consumer complaint to the Better Business Bureau or your state consumer protection office. These channels may help document the dispute but do not guarantee a refund or a particular outcome.

Step 9: Consider Formal Legal or Arbitration Procedures

If the financial loss is significant or the dispute remains unresolved, consider consulting a consumer protection attorney or reviewing the small claims process available in your state. Check the applicable service agreement for arbitration provisions, required written notices, time limits, and any limits on the claims that can be brought. Keep all correspondence and supporting evidence organized before taking formal action.