Bob's Discount Furniture
Bob’s Discount Furniture is a U.S. value-focused furniture and mattress retailer headquartered in Manchester, Connecticut. Founded in 1991, the company built its brand around everyday low prices rather than traditional high-low promotional pricing. Its assortment includes living-room, bedroom, dining-room, office, outdoor, mattress, décor, accent, and related home-furnishing products sold through physical showrooms and its e-commerce platform.
An important 2026 corporate update is that Bob’s Discount Furniture became a publicly traded company. Current SEC filings identify Bob’s Discount Furniture, Inc. as a Delaware corporation with common stock trading on the New York Stock Exchange under ticker BOBS. The company’s principal executive office remains 434 Tolland Turnpike, Manchester, CT 06042, with corporate phone 860-474-1200.
Bob’s is led by William G. “Bill” Barton, President and Chief Executive Officer. As of December 28, 2025, the company operated 209 showrooms in 26 states and employed approximately 5,950 people. During fiscal 2025 it generated approximately $2.368 billion in net revenue, confirming its position as a major national value-furniture retailer.
860-474-1200
This is the current corporate telephone number listed in Bob’s SEC filings.
For existing orders and Customer Support
860-474-1000
For product sales and placing new orders
860-812-1111.
Bob’s Discount Furniture, Inc.
434 Tolland Turnpike
Manchester, CT 06042
United States
Bob’s Discount Furniture, Inc.
434 Tolland Turnpike
Manchester, CT 06042
United States.
Bob’s primarily uses telephone, chat, digital ticketing, and online Customer Support rather than prominently publishing one universal Customer Service email.
Furniture Retail, Mattresses, Home Furnishings, E-Commerce, Delivery and Consumer Retail
1991
Bob’s current About Us page describes more than three decades of operations since its founding.
William G. “Bill” Barton
President, Chief Executive Officer and Director.
Carl Lukach
Executive Vice President, Chief Financial Officer and Treasurer.
As of December 28, 2025
209 showrooms in 26 states
The company has continued opening new stores during 2026, so the current count is higher than that year-end figure.
As of December 28, 2025
Approximately 5,950 employees
This included approximately 4,458 store employees, 961 distribution-center employees, and 531 headquarters employees.
Approximately $2.368 billion
This represents fiscal 2025 total net revenue.
NYSE: BOBS.
Bob’s hires in retail, distribution, customer care, e-commerce, finance, IT, merchandising, marketing, real estate, logistics, and corporate functions.
Bob’s sells sofas in multiple sizes, materials, and styles, including traditional couches, contemporary seating, reclining sofas, sleepers, and modular configurations. Its merchandising strategy emphasizes accessible prices and in-stock availability.
Sectionals range from smaller apartment-friendly configurations to large family seating arrangements. Customers can shop chaise sectionals, reclining sectionals, modular combinations, and upholstery options in multiple colors and fabrics.
Bob’s offers manual and power recliners, including chairs and reclining sofa configurations. These products can include power headrests, charging ports, storage, and other comfort features depending on model.
Bedroom products include beds, dressers, chests, nightstands, mirrors, storage beds, bunk beds, and complete bedroom sets. The assortment serves adults, children, and guest-room needs across different style categories.
Bob’s sells mattresses, foundations, adjustable bases, bedding, and sleep accessories. Its mattress assortment includes its own Bob-O-Pedic branding along with other sleep products.
Bob-O-Pedic is a recognizable Bob’s mattress and sleep-product brand. The line includes mattresses and sleep solutions positioned around comfort and value across multiple price points.
Dining-room products include tables, chairs, benches, counter-height sets, stools, servers, and complete dining collections. Customers can shop smaller-space dining solutions as well as larger sets designed for families and entertaining.
Bob’s sells desks, bookcases, office chairs, cabinets, and workspace furniture. The category supports remote work, study spaces, and general household organization.
Outdoor merchandise includes patio seating, dining sets, tables, sectionals, chairs, and related products designed for decks, patios, and other outdoor living areas.
Customers can purchase rugs, lamps, mirrors, accent tables, pillows, wall décor, and accessories to complement larger furniture purchases.
Bob’s Outlet offers discounted merchandise and special-value inventory. Outlet availability varies by store and online inventory and may include limited quantities or specific clearance products.
MyBobs.com allows customers to browse products, place orders, review financing options, find stores, track orders, schedule delivery, and access support resources.
For customers who need help choosing or purchasing furniture, the Bob Squad can assist through phone and chat. Current new-order phone support is available at 860-812-1111.
Bob’s offers home-delivery services for furniture purchases. The company currently completes more than 23,000 deliveries per week through its delivery and distribution network.
Customers can schedule or reschedule eligible deliveries through Customer Support and BobBot. Current phone support for delivery and existing-order assistance is 860-474-1000.
Selected orders can be picked up according to store or distribution-center availability. Pickup procedures depend on product, inventory status, and the selected fulfillment location.
Bob’s offers optional Goof Proof protection plans for eligible merchandise. Claims are handled through the plan process and should be distinguished from ordinary manufacturer or retailer warranty issues.
Bob’s works with several financing and lease-to-own providers. Current support information lists lenders and providers including Synchrony, Wells Fargo, Fortiva, Vive, Acima, Progressive, and American First Finance, each with its own account-support line.
Bob’s provides business-to-business furnishing services with dedicated account support, budget-oriented solutions, and qualifying commercial payment terms.
860-474-1200.
860-474-1200
860-474-1000.
860-812-1111.
860-474-1000
860-812-1111
860-812-1111
860-474-1000
Current Customer Support hours are generally Monday through Saturday from approximately 9:00 AM to 9:00 PM ET for existing-order assistance.
860-812-1111
Current telephone sales hours are Monday through Saturday from 10:00 AM to 11:00 PM ET and Sunday from 10:00 AM to 10:00 PM ET.
1-866-396-8254
1-800-459-8451
800-245-7741
877-486-3442
833-399-2692
877-898-1970
855-721-1188.
Investor information is available through:
Bob’s does not prominently publish one universal applicant HR telephone number.
For an existing order, delivery, service appointment, or product problem, call 860-474-1000. For a new purchase, product availability, or sales assistance, call 860-812-1111. These are the two most useful verified consumer-facing numbers and are more appropriate than calling the corporate headquarters for routine transactions.
Have the sales order number, customer name, delivery address, item description, purchase date, photographs, and protection-plan information available. If a previous case already exists, refer to that case rather than starting over because Bob’s offers a ticket-status system for tracking support requests.
434 Tolland Turnpike
Manchester, CT 06042
United States
Corporate Phone: 860-474-1200.
William G. “Bill” Barton
Barton has served as Chief Executive Officer and President since October 2020 and remains in that position in 2026.
Carl Lukach
Executive Vice President, Chief Financial Officer and Treasurer.
Edmond J. English.
Bob’s Discount Furniture is now a public company.
Exchange: New York Stock Exchange
Ticker: BOBS.
Bob’s operated
209 showrooms in 26 states as of December 28, 2025
and continued opening additional locations in 2026.
Approximately
5,950 employees
at the end of fiscal 2025.
Approximately:
531 employees
were based at headquarters as of December 28, 2025.
Bob’s operates major distribution facilities across the country, including locations in Connecticut, Maryland, Illinois, New Jersey, and California. Current career materials state that the distribution organization supports more than 23,000 customer deliveries each week.
Approximately $2.368 billion.
Before escalating, gather the order number, sales receipt, delivery confirmation, product photographs, service appointment details, protection-plan information, and all prior case numbers. Because Bob’s separates new-order sales from existing-order support, using the correct channel from the beginning can significantly reduce delays.
If the complaint concerns the original sale, pricing, product description, or in-store experience, begin with the showroom where the order was placed. Ask for the appropriate store manager and explain the problem with your order paperwork available.
For an existing order, delivery, furniture issue, or service problem, call 860-474-1000. Provide the order number and a precise description of the unresolved issue.
If furniture already in your home has a defect or service problem, use Bob’s product-support process and submit photographs where requested. If you purchased Goof Proof, make sure the representative knows that a protection plan applies so the complaint is routed correctly.
For delivery or in-home service problems, use 860-474-1000 or BobBot to reschedule and document the missed or unsuccessful appointment. Keep delivery-window messages and photographs of any delivery damage.
If the first agent cannot resolve the issue, request review by a supervisor. Provide the original ticket number and summarize previous contacts so the escalation team can review the full complaint rather than beginning from the start.
Goof Proof claims and third-party financing disputes may require a separate provider. If the complaint involves a financing account, contact the lender listed on your statement, such as Synchrony, Wells Fargo, Fortiva, Vive, Acima, Progressive, or American First Finance.
Bob’s provides a ticket-status process for customers with an existing support request. Check the case before opening another complaint and keep screenshots, messages, delivery notices, and case updates as documentation.
For a serious unresolved complaint, send correspondence to Bob’s Discount Furniture, Inc., 434 Tolland Turnpike, Manchester, CT 06042. Include the order number, store, dates, complaint history, photographs, financing or protection-plan information, and your requested resolution.
If the issue remains unresolved, payment disputes may be raised with your card issuer or financing provider, while broader consumer complaints may be submitted to the relevant state Attorney General or consumer-protection authority. If the complaint concerns a protection product or financing contract, the appropriate regulator may differ from the one handling the furniture transaction itself.
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