Waymo
Waymo LLC is an autonomous-driving technology and robotaxi company headquartered in Mountain View, California. The business began in 2009 as the Google Self-Driving Car Project, initially developing autonomous-driving technology inside Google. The project achieved major milestones in autonomous driving before becoming an independent company under Alphabet in 2016 and adopting the Waymo name.
Waymo develops the Waymo Driver, its integrated autonomous-driving system combining artificial intelligence, software, cameras, lidar, radar, onboard computing, mapping, and operational systems. The technology powers Waymo One, the company’s commercial autonomous ride-hailing service. By September 2026, Waymo was already providing fully autonomous public trips in 14 cities, while continuing broader expansion in the United States and preparing for international operations.
Waymo is majority owned by Alphabet, but it has also raised significant outside capital. In February 2026, Waymo announced a $16 billion investment round at a $126 billion post-money valuation, with Alphabet remaining its majority investor. The company is led jointly by Co-CEOs Tekedra Mawakana and Dmitri Dolgov. Waymo reported more than 20 million lifetime rides by early 2026 and continued scaling at hundreds of thousands of fully autonomous trips each week.
Waymo does not publicly promote a conventional general corporate switchboard.
A specialized copyright contact published in Waymo’s legal terms is 650-499-1293, but this number is specifically for copyright matters and should not be treated as ordinary corporate Customer Service.
1-844-261-3753
Waymo Rider Support is available 24/7 by phone, chat, and email. Customers can also call directly from the Waymo app or in-car screen.
Waymo LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043
United States
Waymo LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043
United States
Waymo’s current legal materials continue to identify this Mountain View address for the company.
Privacy: privacy@waymo.com
Risk & Insurance: insurance@waymo.com
Copyright: dmca-agent@waymo.com.
Autonomous Vehicles, Artificial Intelligence, Robotaxis, Transportation Technology, Mobility and Autonomous Driving
2009 as the Google Self-Driving Car Project
2016 as Waymo under Alphabet.
Waymo does not currently publish a precise standalone global employee count in its primary public corporate materials.Alphabet reports Waymo within its broader Other Bets structure, so a separate audited Waymo workforce figure is not routinely disclosed.
As of September 2026, Waymo was providing public fully autonomous trips in 14 cities, with additional U.S. and international markets under development.
Waymo does not publish ordinary public walk-in hours for its Mountain View headquarters.Rider Support is available 24 hours a day, 7 days a week.
Waymo does not maintain a conventional public-company Investor Relations department because it is not independently publicly traded.Parent company Alphabet investor information is handled through Alphabet.
Waymo One is Waymo’s fully autonomous ride-hailing service.Customers can request rides through the Waymo app in supported markets, with no human driver behind the steering controls during fully autonomous trips.
The Waymo Driver is the company’s integrated autonomous-driving system.It combines AI software, mapping, perception, prediction, planning, cameras, lidar, radar, and onboard computing to operate vehicles without a human driver in approved environments.
Waymo provides commercial rides in vehicles operating without a traditional human driver.By September 2026, the company had expanded public fully autonomous trips to 14 cities and continued adding markets.
The Waymo app allows eligible riders to request rides, manage their account, view trip information, adjust ride-related settings, and access Rider Support.Customers can use the Help tab to call, chat with, or email Waymo’s support team.
Waymo provides Rider Support around the clock.Passengers can contact Support through the in-car screen or the Waymo app during a trip, while online and telephone channels are available for non-trip issues.
Waymo serves or is expanding access to selected major airports.Airport service has become an important part of its autonomous transportation network, with airport operations and approvals expanding alongside city coverage.
Waymo has progressively expanded autonomous rides onto freeways in supported markets.Freeway service allows the company to connect wider service areas and improve travel times for longer urban and regional trips.
Waymo supports teen accounts in selected markets.Current Help information states that ages 13 to 17 can ride using eligible teen accounts in supported locations such as Metro Phoenix and Nashville.
Waymo offers accessibility features designed to improve autonomous transportation for riders with different mobility needs.The company has also highlighted accessibility throughout its history, including an early fully autonomous public-road ride involving a legally blind passenger.
Waymo provides information and support for wheelchair-accessible ride options in selected operating areas.Availability can vary by city and service configuration.
Waymo supports business-profile features that allow qualifying users to distinguish business transportation from personal rides.These tools are available through the Waymo account ecosystem.
Waymo’s current Help Center includes support for Waymo Premier membership.
Membership features and availability depend on the market and current program terms.
The Ojai is Waymo’s next-generation purpose-built passenger vehicle platform.Waymo began welcoming public riders into the Ojai in 2026, highlighting features such as a flat floor, low entry, large displays, and a customizable passenger environment.
Waymo began fully autonomous operations with its sixth-generation Driver in 2026.The platform is intended to lower system cost while extending autonomous-driving capability into more varied environments and weather conditions.
The Waymo Open Dataset provides autonomous-driving research data to the academic and research community.It is intended to support development and evaluation of machine-learning, perception, mapping, and autonomous-driving research.
Waymo provides training and educational programs for law enforcement and first responders.The company states that it has conducted training with thousands of first responders across dozens of agencies.
Waymo maintains specialized processes for collision reporting, insurance information, claims, and Risk & Insurance review.People involved in a collision with a Waymo vehicle can use a dedicated collision number, online form, QR code, or insurance email.
Waymo does not publish a general public corporate switchboard.
No universal headquarters telephone number is prominently published.
No verified general headquarters number is publicly promoted.
No separate general corporate-office number is publicly listed.
1-844-261-3753
This is a verified Waymo Support number that can be used for urgent support matters, including lost-item assistance.
1-844-261-3753
Riders can also initiate support directly through the app or in-car display.
24 hours a day, 7 days a week
Support is available by phone, chat, and email.
1-844-261-3753.
1-844-263-9885
This number is specifically for reporting collisions involving a Waymo vehicle.
insurance@waymo.com
Use this address for insurance and potential claim questions connected with a collision.
privacy@waymo.com.
650-499-1293
This is Waymo’s designated DMCA/copyright line and is not a general Customer Service number.
dmca-agent@waymo.com
877-503-0840
This is specifically for law-enforcement personnel dealing with an incident in progress or exigent request and should not be used for ordinary Rider Support.
Waymo does not publish a traditional consumer sales telephone number.
Ride services are purchased through supported digital platforms.
Waymo does not publish a separate billing-only number.
Refund, credit, pricing, and trip-payment issues should be handled through Rider Support and the Waymo app.
No universal public regional-office number is published.
Waymo does not publish one universal international Rider Support number.
International operations are being developed market by market.
Not applicable at the standalone Waymo level.
Waymo is majority owned by Alphabet and is not separately listed on a stock exchange.
Waymo does not prominently publish a universal public press telephone line.
Waymo does not publish one general public applicant HR phone number.
For immediate medical, police, or fire emergencies
911
Waymo’s own Support team should be contacted in addition when an active Waymo ride or vehicle is involved.
For the fastest rider assistance, open the Waymo app, tap Help, choose Get help, and select Call, Chat, or Email. Support is available 24/7. Riders can also tap the Support button on the passenger screen inside the vehicle during a trip. This is generally the best route because the support team can identify the active trip or account and view relevant operational information.
Outside the app, 1-844-261-3753 is a verified support number published by Waymo for urgent lost-item assistance and support routing. Have the Waymo account email, trip date, pickup and destination information, vehicle details if known, and a description of the incident ready. For billing, credits, or non-urgent complaints, using chat or email through the logged-in Waymo account helps preserve a written record.
If the issue involves a collision, use 1-844-263-9885 or insurance@waymo.com rather than relying only on ordinary Rider Support. Anyone who is injured or faces an immediate safety emergency should contact 911 first, then notify Waymo.
Waymo LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043
United States
Current Waymo legal terms and program materials identify Waymo LLC at this Mountain View address.
Waymo’s primary corporate address is the same as its headquarters
1600 Amphitheatre Parkway
Mountain View, CA 94043
This location reflects Waymo’s continuing corporate connection with Alphabet’s Mountain View campus.
Waymo does not prominently publish a separate universal consumer mailing address.
Formal written correspondence should use the address required by the specific Waymo legal, privacy, insurance, or program terms involved.
Waymo’s current copyright contact uses
Copyright Manager
Waymo LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043
This is a specialized legal contact rather than ordinary Customer Service.
Waymo originated inside Google as the Google Self-Driving Car Project before becoming a separate Alphabet company in 2016.
Older references to Google rather than Waymo should therefore be understood in the context of the company’s pre-2016 history, not as evidence that Waymo remains merely an internal Google project.
Complaints involving Waymo can include ride quality, billing, refunds, unsafe driving concerns, pickup or dropoff issues, accessibility, lost property, collisions, privacy, app problems, or interactions involving a Waymo vehicle on public roads. Before escalating, gather the trip date, approximate time, pickup and destination, Waymo account email, vehicle or license-plate information when available, screenshots, photographs, payment records, and previous Support conversations.
Use the Waymo app’s Help tab to call, chat, or email Rider Support. Support is available 24/7 and can review account or trip information associated with a complaint. If access to the app is unavailable, 1-844-261-3753 is a verified Waymo Support contact. Clearly explain the concern and ask that it be formally documented.
Route the issue according to its nature. Lost property should use the Lost and Found process, refund or credit complaints should use the signed-in support form, collisions should use 1-844-263-9885 or insurance@waymo.com, and privacy issues should use privacy@waymo.com. Using the specialized route ensures that the team with the correct records and authority handles the complaint.
If ordinary Rider Support does not resolve the matter, ask that the case be reviewed by an appropriate supervisor, operations specialist, safety team, Risk & Insurance team, or another management-level group. Provide the original support case details and a concise timeline. If the complaint concerns road behavior witnessed outside a ride, include the time, location, direction of travel, and vehicle information when possible.
Waymo explicitly allows service complaints to be submitted through its Contact Us form. Written complaints are useful because they preserve the trip or incident details and allow attachments or account information to be associated with the case. Keep screenshots of your submission and any response, especially when the issue involves refunds, safety, accessibility, or repeated service problems.
For a serious unresolved corporate concern, written correspondence can be directed to Waymo LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043. Include your name, contact information, case numbers, trip or incident details, dates, and requested resolution. Do not send unnecessary sensitive account credentials. Waymo’s published legal materials confirm this as its corporate address.
Collision-related complaints should be handled through Waymo’s Risk & Insurance team at insurance@waymo.com, while privacy concerns can use privacy@waymo.com. Copyright disputes have a separate designated agent. Public-safety and regulatory matters involving active incidents may also have specialized government or law-enforcement channels distinct from ordinary customer support.
The appropriate regulator depends on the complaint and location. Autonomous-vehicle safety matters may involve a state motor-vehicle regulator, state transportation agency, or the National Highway Traffic Safety Administration. Insurance disputes can fall under a state insurance regulator, while privacy complaints may involve state privacy authorities or other regulators. Use the agency that has jurisdiction over the specific issue.
For unresolved billing or refund issues, consumers may consider contacting their payment-card issuer or appropriate consumer-protection agency after giving Waymo a reasonable opportunity to resolve the complaint. A state Attorney General or consumer-affairs office may also accept complaints involving unfair commercial practices. Preserve trip receipts, Support transcripts, credit requests, and company responses.
If a significant dispute remains unresolved, review the terms applicable to the Waymo service used, including any dispute-resolution provisions, governing law, required notices, or arbitration clauses. Collision claims can also involve insurance and liability procedures separate from ordinary customer complaints. For substantial injury, property damage, privacy, or financial disputes, independent legal advice may be appropriate before initiating formal legal proceedings.
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