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- Walt Disney
About The Walt Disney Company
The Walt Disney Company is one of the largest and most iconic entertainment and media conglomerates in the world, with a legacy spanning nearly a century of storytelling, innovation, and imagination. Founded on October 16, 1923 by brothers Walt Disney and Roy O. Disney in Los Angeles, California as the Disney Brothers Cartoon Studio, the company pioneered the animated film industry and grew into a global entertainment powerhouse that today encompasses film studios, television networks, streaming services, theme parks, resorts, cruise lines, consumer products, and much more. The Walt Disney Company is publicly traded on the New York Stock Exchange under the ticker symbol DIS and is headquartered at the Walt Disney Studios complex in Burbank, California. The company is currently led by Chief Executive Officer Bob Iger, who returned to the company in 2022 for a second tenure and whose contract extends through December 31, 2026. Disney reported Q1 FY2026 revenues of $25.98 billion and continues to be one of the most valuable entertainment companies on the planet.
Quick Information
Industry
Entertainment, Media, Theme Parks & Streaming
Founded
October 16, 1923, Los Angeles, California
Number of Employees
Approximately 220,000 employees worldwide across parks, studios, and corporate offices
Corporate Office Hours
Monday to Friday, 9:00 AM – 5:00 PM Pacific Time for corporate operations. Individual division support hours vary by business unit.
Contact form available at thewaltdisneycompany.com/contact-us/
Website
www.thewaltdisneycompany.com
Contact Page
thewaltdisneycompany.com/contact-us/
Careers Page
jobs.disneycareers.com
Products & Services
The Walt Disney Company operates through five major business segments and produces some of the world’s most beloved entertainment brands and experiences. Their full range of products and services includes:
- Walt Disney Pictures — theatrical film production and distribution including live-action Disney films
- Walt Disney Animation Studios — legendary animated feature films including Frozen, Encanto, and Moana
- Pixar Animation Studios — critically acclaimed animated films including Toy Story, Inside Out, and Up
- Marvel Studios — the Marvel Cinematic Universe (MCU), the highest-grossing film franchise in history
- Lucasfilm — Star Wars and Indiana Jones franchises including theatrical films, series, and merchandise
- 20th Century Studios — theatrical films and television productions under the 20th Century brand
- ABC Network — one of America’s major broadcast television networks
- ESPN & ESPN+ — the world’s leading sports media brand including live sports programming and streaming
- Disney+ — Disney’s flagship direct-to-consumer streaming service available in 100+ countries
- Hulu — a leading U.S. streaming platform with live TV and on-demand content
- Disney Parks & Resorts — Disneyland (California), Walt Disney World (Florida), Disneyland Paris, Tokyo Disney Resort, Hong Kong Disneyland, and Shanghai Disney Resort
- Disney Cruise Line — a premium family cruise line operating sailings worldwide
- National Geographic — a global brand covering exploration, science, and nature through content and licensing
- Disney Consumer Products & Licensing — toys, apparel, books, video games, and merchandise globally
- Disney Theatrical Productions — Broadway productions including The Lion King and Aladdin
Corporate Phone Numbers
General Corporate Inquiries
(818) 560-1000 — main Walt Disney Company corporate headquarters switchboard for all general business, legal, media, and investor-related inquiries. Available Monday through Friday during regular business hours.
Disney Store & shopDisney Customer Service
1-800-328-0368 — dedicated customer service line for shopDisney.com orders, shipping, returns, and product questions.
Disneyland Resort Guest Services
1-714-781-4565 — main Disneyland Resort guest services line for Anaheim, California park inquiries, ticket questions, and reservations.
Walt Disney World Resort Guest Services
1-407-939-5277 — main Walt Disney World guest services line for Orlando, Florida park inquiries, hotel reservations, and ticket support.
Disney Cruise Line
1-800-951-3532 — main reservation and customer service line for Disney Cruise Line booking and voyage inquiries.
ESPN Customer Service
1-888-549-3776 — dedicated support line for ESPN+ and ESPN digital service subscribers.
Disney+ Subscriber Support
Available through help.disneyplus.com and through in-app support for all Disney+ account, billing, and streaming issues
How to Reach a Real Person at The Walt Disney Company
The fastest way to reach a live Disney representative depends on which division your issue is related to. For Walt Disney World, call 1-407-939-5277. For Disneyland, call 1-714-781-4565. For shopDisney, call 1-800-328-0368. When the automated system answers, listen to the menu and press the number that best matches your inquiry, or press 0 to attempt to be routed to a live cast member. Park guest services lines are available seven days a week during extended hours to support the company’s year-round operations.
For corporate and business matters directed to The Walt Disney Company’s headquarters in Burbank, call the main switchboard at (818) 560-1000 during regular business hours, Monday through Friday 9:00 AM to 5:00 PM PT. Disney is also highly active on social media — the official @WaltDisneyCo account on X (Twitter) and Disney’s Facebook page respond to direct messages, while individual brand accounts for Disneyland, Walt Disney World, Disney+, and ESPN manage their own customer communication channels.
Walt Disney Company Headquarters & Corporate Office Address
The Walt Disney Company operates its global corporate headquarters at the Walt Disney Studios complex in Burbank, California — a landmark 44-acre studio campus located at the corner of Buena Vista Street and Alameda Avenue. The campus has served as Disney’s corporate home since 1940, when Walt Disney himself moved operations from the original studio on Hyperion Avenue in Silver Lake. The Burbank campus houses executive leadership, film and television production facilities, the Frank G. Wells Building, the Michael D. Eisner Building, and many other iconic structures that serve the world’s leading entertainment company.
The Walt Disney Company — Global Corporate Headquarters
500 South Buena Vista Street
Burbank, California 91521
United States
In addition to Burbank, Disney recently opened a major new New York City headquarters at 7 Hudson Square — officially named the Robert A. Iger Building in honor of Bob Iger’s 50-year anniversary with the company. This campus will house Disney’s news, editorial, live productions, streaming, technology, advertising, and corporate business support functions for the New York market. Disney also maintains major offices in Orlando, Florida; New York, New York; Bristol, Connecticut (ESPN); Chicago, Illinois; and internationally in London, Paris, Tokyo, Hong Kong, and Shanghai
Walt Disney Company — New York Headquarters
7 Hudson Square
New York, New York 10013
United States
How to File a Complaint Against The Walt Disney Company
Step 1 — Contact the Relevant Disney Division Directly
Because Disney operates across many distinct business segments, the most effective first step is to contact the specific division where your issue occurred. For theme park complaints, call Walt Disney World at 1-407-939-5277 or Disneyland at 1-714-781-4565. For shopDisney order issues, call 1-800-328-0368. For Disney+ billing or content issues, visit help.disneyplus.com. For ESPN+ issues, call 1-888-549-3776. Routing your complaint to the right division ensures it reaches the team with the authority to resolve it.
Step 2 — Submit a Formal Complaint Online
Visit thewaltdisneycompany.com/contact-us/ and use the online contact form to submit a formal written complaint. Select the business segment that applies to your issue, provide your full name, contact information, a detailed description of the complaint, and any supporting documentation. This creates an official written record of your complaint that is routed to the appropriate corporate team.
Step 3 — Write to the Corporate Executive Correspondence Team
For serious unresolved complaints, write a formal letter to The Walt Disney Company’s Executive Correspondence team at 500 South Buena Vista Street, Burbank, California 91521. Addressed to the attention of Guest Experience or Executive Correspondence, your letter should include your full name, contact details, the specific Disney business involved, a clear description of the issue, all previous resolution attempts, and the outcome you are requesting.
Step 4 — Escalate to a Supervisor or Guest Relations Manager
For theme park complaints, ask to speak with a Guest Relations Manager, who has the authority to issue refunds, complimentary tickets, credits, and other remedies on the spot. For other divisions, ask the customer service representative to escalate your case to a supervisor. Keep a written record of the supervisor’s name, the date of contact, and any commitments made.
Step 5 — File a BBB Complaint
File a public complaint with the Better Business Bureau at www.bbb.org. The Walt Disney Company and Walt Disney World are registered with the BBB and public complaint filings typically prompt a faster corporate response within 14 days through the BBB’s mediation process.
Step 6 — File a Complaint With the FTC
If your complaint involves deceptive advertising, fraudulent billing, or consumer rights violations, file a formal complaint with the Federal Trade Commission at www.ftc.gov/complaint. For Disney+ billing disputes involving unauthorized charges, also consider filing a complaint with your credit card issuer to initiate a chargeback while the dispute is investigated.
