Viking Cruises
Viking is a privately held travel company specializing in destination-focused river, ocean, and expedition voyages. The company was founded in 1997 by Torstein Hagen, initially offering European river cruises. Viking later expanded its operations to ocean voyages, expedition itineraries, and journeys on the Mississippi River. Its cruises are designed primarily for adults interested in culture, history, cuisine, and guided destination experiences.
Viking operates ships and itineraries across Europe, the Americas, Asia, Egypt, Antarctica, and other international destinations. Its travel products may combine accommodations, dining, guided shore excursions, onboard enrichment, and transportation services. Customers can also arrange flights, transfers, travel protection, pre-cruise extensions, and post-cruise stays through Viking, depending on the itinerary and booking package.
Viking’s United States corporate operations are associated with Woodland Hills, California. The company also maintains international operations and offices supporting reservations, customer service, sales, marketing, itinerary planning, and shipboard employment. Because Viking is privately held, it does not publicly issue the same detailed employee and investor reports required from publicly traded cruise companies.
1-800-304-9616
Viking lists this as its primary United States contact number for reservations, customer service, travel information, and brochure requests.
1-800-304-9616
Customer service hours:
Monday to Sunday: 5:00 a.m. to 7:00 p.m. Pacific Time
Viking
5700 Canoga Avenue, Suite 200
Woodland Hills, CA 91367
United States
5700 Canoga Avenue, Suite 200
Woodland Hills, CA 91367
United States
This address is associated with Viking’s United States corporate operations. Viking also maintains significant international business operations.
Viking does not prominently publish one universal customer-service email address. Customers are directed to use the official contact form, telephone support, or My Viking Journey for booking-specific assistance.
Cruise travel, tourism, river cruises, ocean cruises, expedition voyages, and hospitality
1997
Viking was founded by Torstein Hagen and began with river-cruise operations.
Viking does not publish a regularly updated consolidated employee count in a public annual report.
The company employs corporate staff, remote call-center employees, operational teams, and onboard crew members across its worldwide organization.
Viking does not publish general visitor hours for its Woodland Hills corporate office. An appointment should be confirmed before visiting.
Telephone customer service is available daily from 5:00 a.m. to 7:00 p.m. Pacific Time.
https://www.vikingcruises.com/
Viking is privately held and does not maintain a public-company investor-relations website for stockholders.
https://www.vikingcareers.com/us/en
Viking offers river, ocean, expedition, and destination-focused travel experiences. Specific inclusions, charges, schedules, and eligibility requirements depend on the selected itinerary and booking terms.
Viking began as a river-cruise company and continues to operate river itineraries across Europe and other destinations. Voyages may travel along rivers such as the Rhine, Danube, Seine, Rhône, Douro, Nile, Mekong, and Mississippi.
River-cruise packages commonly include accommodations, onboard dining, selected beverages, guided excursions, lectures, and port visits. Exact inclusions vary by itinerary.
Viking Ocean Cruises provides small-ship voyages to destinations throughout Europe, the Mediterranean, Scandinavia, the Americas, Asia, Australia, and other regions.
The company emphasizes destination time, cultural experiences, and adult-focused onboard programming. Ocean itineraries may include one guided excursion in each port, specialty dining, Wi-Fi, lectures, and access to onboard facilities, subject to current package terms.
Viking Expeditions offers voyages to remote and environmentally significant destinations, including Antarctica, the Arctic, and the Great Lakes.
Expedition ships may provide scientific and educational facilities, observation areas, expedition equipment, and activities led by specialist teams. Weather, safety conditions, and local regulations can affect expedition schedules.
Viking offers cruises on the Mississippi River aboard vessels designed for the United States market. These itineraries explore communities, historical locations, regional cuisine, and cultural attractions along the river.
Viking provides guided shore excursions at cruise destinations. Some excursions are included in the cruise fare, while optional excursions may require an additional payment.
Customers should review activity levels, mobility requirements, meeting instructions, cancellation conditions, and local circumstances before selecting an excursion.
Customers may be able to book air transportation through Viking. Available options can include standard flight arrangements, upgraded air services, airport transfers, and customized flight selections.
Air schedules, airline rules, baggage policies, seat assignments, and change fees may be controlled partly by the operating airline.
Viking sells optional hotel stays and destination extensions before or after selected cruises. Extensions may include accommodations, transfers, guided activities, and local support.
The exact services included should be confirmed in the customer’s booking documents.
My Viking Journey is Viking’s online booking-management service. Registered guests can use it to review itinerary information, complete required passenger details, explore excursions, manage preferences, and access travel documents.
Available options and deadlines depend on the voyage and departure date.
Viking may offer travel-protection plans that address certain cancellations, interruptions, delays, baggage problems, and medical emergencies. Coverage is governed by the applicable plan document and insurance provider.
Customers should review exclusions, claim deadlines, covered reasons, and documentation requirements before purchasing a plan.
Viking cruises commonly include onboard dining and destination-oriented educational programming. Lectures, demonstrations, performances, and other activities may be connected to the culture and history of the places visited.
Viking uses a centralized United States telephone number for several customer-contact categories.
1-800-304-9616
This number is provided for existing booking questions, travel information, customer assistance, and general inquiries.
1-800-304-9616
Customers can use this number to discuss itineraries, availability, cabin categories, pricing, and new reservations.
1-800-304-9616
Viking identifies the same official number for customers who want to request travel information or a brochure.
1-800-304-9616
Existing customers should have their booking number and passenger details available before calling.
Monday through Sunday: 5:00 a.m. to 7:00 p.m. Pacific Time
Viking does not currently publish separate official public numbers for corporate headquarters, billing, media, investor relations, or human resources on its main United States contact page. Unverified directory numbers should not be used.
Call Viking at 1-800-304-9616 between 5:00 a.m. and 7:00 p.m. Pacific Time. Follow the telephone prompts for reservations or customer service. Have the booking number, passenger names, sailing date, ship or itinerary, travel-agent information, payment records, and a clear explanation of the issue available. If the matter concerns an existing reservation, ask the representative to add detailed notes to the booking and provide a case or reference number.
For time-sensitive travel problems, contact Viking as soon as possible rather than waiting until the departure date. Customers already traveling should also consult the emergency or operational contacts supplied in their final travel documents because those details may be specific to the ship, destination, airline, or transfer provider. Record the representative’s name, the time of the call, any promises made, and the deadline for the next response.
Viking
5700 Canoga Avenue, Suite 200
Woodland Hills, CA 91367
United States
This address is associated with Viking’s United States corporate headquarters and corporate employment operations.
Customers sending written correspondence should include:
Do not send passports, original receipts, or other irreplaceable documents unless Viking specifically requests them through a secure process.
The Woodland Hills office is not advertised as a walk-in cruise reservation or customer-service center. Customers should call Viking before attempting an in-person visit.
Call 1-800-304-9616 and explain the problem to a customer-service representative. Provide your booking number, travel dates, itinerary, payment information, and relevant documents. Ask for a case or reference number.
If the first representative cannot resolve the complaint, request review by a supervisor or the department responsible for the issue. Clearly state whether you are requesting a correction, refund, future cruise credit, expense reimbursement, booking adjustment, or written explanation.
Send a written complaint to Viking at 5700 Canoga Avenue, Suite 200, Woodland Hills, CA 91367. Include previous case numbers and copies of the booking confirmation, invoices, cancellation notices, photographs, and correspondence.
If the matter remains unresolved, review Viking’s current passenger ticket contract, booking conditions, insurance policy, and dispute-resolution provisions. Depending on the complaint, customers may also contact their travel insurer, payment provider, state consumer-protection agency, transportation regulator, or another appropriate authority.
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