VCA Animal Hospitals Headquarters & Corporate Office

About VCA Animal Hospitals

VCA Animal Hospitals grew from the consolidation and development of veterinary hospitals across the United States and Canada. Over several decades, the organization built a large network of general-practice, specialty, and emergency hospitals serving companion animals. Its growth strategy brought together veterinary practices while maintaining local medical teams and adding access to centralized laboratory, technology, recruiting, administrative, and clinical resources.

Today, VCA hospitals provide preventive care, wellness examinations, vaccinations, surgery, dentistry, emergency medicine, internal medicine, oncology, cardiology, dermatology, diagnostic imaging, laboratory testing, pharmacy support, nutrition guidance, and other veterinary services. Individual hospitals vary significantly in capabilities, with some operating as general neighborhood practices and others functioning as advanced referral and emergency centers. VCA also provides digital tools through myVCA and wellness-plan options through CareClub at participating locations.

A major ownership change occurred in 2017, when Mars, Incorporated completed its approximately $9.1 billion acquisition of VCA. VCA became part of Mars Petcare and today operates within the broader Mars Veterinary Health organization alongside other veterinary businesses. VCA therefore should no longer be presented as an independent Nasdaq-listed company. Its verified Main Office remains at 12401 West Olympic Boulevard, Los Angeles, California 90064, and current VCA contact information continues to use that location.

VCA Animal Hospitals Headquarters & Corporate Office Address

Current Headquarters

VCA Animal Hospitals
12401 West Olympic Boulevard
Los Angeles, CA 90064
United States

This is VCA’s verified current Main Office address in Los Angeles.

Corporate Office

12401 West Olympic Boulevard
Los Angeles, CA 90064
United States

The Los Angeles office supports VCA’s corporate Client Experience organization, administration, operations, human resources, technology, and other centralized functions.

Mailing Address

VCA Animal Hospitals
12401 West Olympic Boulevard
Los Angeles, CA 90064
United States

Formal corporate correspondence can use this address when VCA or the local hospital has not supplied another specialized destination.

Other Important Address

VCA operates individual animal hospitals throughout the United States and Canada. Medical records, prescriptions, appointment issues, treatment concerns, and local billing matters should normally be handled directly by the hospital involved.

Quick Information

Corporate Phone Number

310-571-7387

This is VCA’s published main-office contact, represented as 1-310-571-PETS.

Customer Service Number

800-822-7387

This is VCA’s toll-free 1-800-VCA-PETS number.

Corporate Office Address

12401 West Olympic Boulevard, Los Angeles, CA 90064, United States

Headquarters Address

12401 West Olympic Boulevard, Los Angeles, CA 90064, United States

Email

myvcahelp@vca.com

This email is specifically published for myVCA app questions. General Client Experience concerns should use VCA’s official Contact form.

Industry

Veterinary medicine, animal hospitals, pet healthcare, emergency veterinary medicine, specialty care, and wellness services.

Ownership

Mars, Incorporated / Mars Veterinary Health

Mars completed its acquisition of VCA in September 2017.

Service Network

VCA operates a large network of veterinary hospitals across the United States and Canada.

Medical Support

Medical questions and emergencies should be directed to the nearest VCA hospital or appropriate emergency veterinary provider.

Corporate Office Hours

Corporate schedules vary by department. Individual VCA hospitals maintain their own operating and emergency hours.

Website

https://vcahospitals.com/

Careers Page

https://careers.vca.com/

VCA Animal Hospitals Products & Services

Wellness Examinations

VCA veterinarians provide routine physical examinations designed to monitor a pet’s overall health, detect emerging medical problems, and establish preventive-care plans.

Vaccinations

Participating hospitals administer vaccines based on the pet’s species, age, health status, lifestyle, geographic risk, and veterinary recommendations.

Emergency Veterinary Care

Selected VCA hospitals provide urgent and emergency medical care for pets experiencing injuries, sudden illnesses, poisoning, breathing difficulties, or other serious conditions.

Veterinary Surgery

Surgical services range from routine procedures such as spay and neuter operations to complex orthopedic, soft-tissue, and specialty surgeries at equipped hospitals.

Veterinary Dentistry

Dental services can include examinations, cleaning, dental X-rays, extractions, periodontal treatment, and other oral-health procedures.

Diagnostic Imaging

Selected hospitals provide X-rays, ultrasound, CT, MRI, and other diagnostic imaging used to evaluate injuries and disease.

Laboratory Services

Veterinary teams use blood tests, urinalysis, pathology, microbiology, and other laboratory services to help diagnose and monitor medical conditions.

Specialty Medicine

Advanced VCA hospitals may provide oncology, cardiology, neurology, dermatology, internal medicine, ophthalmology, and other specialty disciplines.

CareClub

VCA CareClub provides qualifying preventive-care plans that combine selected routine veterinary services into structured membership-style programs.

Pharmacy Services

VCA hospitals and associated digital services provide qualifying prescription medications, preventive products, therapeutic diets, and other pet-health items.

myVCA

The myVCA platform allows clients to manage selected appointments, communications, pet information, and other account functions digitally.

Nutrition and Preventive Care

Veterinary teams provide recommendations for nutrition, weight management, parasite prevention, preventive testing, and other long-term wellness needs.

VCA Animal Hospitals Corporate Phone Numbers

Corporate Phone Number

310-571-7387

This is VCA’s published main-office contact, also expressed as 1-310-571-PETS.

Corporate Headquarters Number

310-571-7387

The same contact serves VCA’s Los Angeles Main Office.

Customer Service Number

800-822-7387

This is VCA’s nationwide toll-free contact, also expressed as 1-800-VCA-PETS.

Customer Support Number

800-822-7387

Customers can use this number for general assistance and help locating the appropriate VCA hospital.

Employment Verification Number

310-571-6500, Option 3

VCA publishes this number for employment-verification assistance.

Main Office Fax Number

310-571-6700

This is VCA’s published Main Office fax number.

Local Hospital Number

Varies by hospital

Each VCA hospital maintains its own direct phone number.

Emergency Number

Varies by hospital

For a pet emergency, contact the nearest open VCA hospital or appropriate emergency veterinary facility immediately.

How to Reach a Real Person at VCA Animal Hospitals

For an appointment, medical concern, prescription refill, diagnostic question, food order, or treatment matter, contact the specific VCA hospital treating the pet. VCA states that its corporate Client Experience form is not routed directly to individual hospitals and should not be used as a substitute for contacting the local veterinary team about medical care.

For general assistance or help identifying a nearby VCA facility, call 800-822-7387. Have the pet’s name, hospital location, appointment date, invoice or account details, and a summary of the issue ready when appropriate.

Questions involving the myVCA application can be sent to myvcahelp@vca.com. CareClub concerns should generally begin with the VCA hospital where the plan was purchased because local teams can access the pet’s wellness-plan and treatment history.

How to File a Complaint Against VCA Animal Hospitals

Complaints may involve veterinary treatment, billing, CareClub, employee behavior, prescriptions, hospital communication, medical records, or facility conditions. Gather veterinary records, invoices, appointment dates, pet information, photographs where relevant, and previous correspondence before escalating.

Step 1: Contact Customer Service

Begin with the VCA hospital where the service was provided. Speak with the front-desk team, veterinarian, or appropriate hospital representative and explain the concern clearly.

Step 2: Contact the Relevant Department

Medical, billing, pharmacy, CareClub, appointment, diagnostic, and records issues should be routed to the hospital team responsible for that part of the pet’s care.

Step 3: Request Supervisor or Management Review

If the initial staff member cannot resolve the matter, request review by the Hospital Manager, Medical Director, or another senior hospital leader.

Step 4: Use the Company’s Written Complaint Channel

Submit the issue through VCA’s corporate Client Experience Contact form and attach invoices or other relevant documentation where appropriate. VCA states that a team member generally responds after reviewing submitted feedback.

Step 5: Contact Corporate Headquarters

Serious unresolved corporate matters may be directed to VCA Animal Hospitals, 12401 West Olympic Boulevard, Los Angeles, CA 90064.

Step 6: Use the Specialized Complaint or Dispute Department

Medical-record, privacy, employment, CareClub, or professional-conduct issues should follow the specialized procedures applicable to that matter.

Step 7: File With the Appropriate Regulator

Veterinary medical complaints may be submitted to the veterinary licensing or medical board in the state where treatment occurred. Other matters may involve state consumer or professional regulators.

Step 8: Use Consumer Protection or Financial Dispute Options

Billing disputes may also involve state consumer-protection channels or a payment provider after reasonable efforts have been made to resolve the issue directly.

Step 9: Consider Formal Legal or Arbitration Procedures

Serious disputes involving alleged professional negligence, injury, financial losses, or contractual obligations should be reviewed under applicable veterinary, consumer, and state law.