UGG
About UGG
UGG is a global footwear, apparel, and lifestyle brand best known for its sheepskin boots, slippers, sandals, casual shoes, sneakers, clothing, accessories, and home products. The brand is part of Deckers Outdoor Corporation, commonly known as Deckers Brands, and is one of the company’s largest global businesses.
UGG’s modern business is managed within Deckers Brands, whose global headquarters is located at 250 Coromar Drive, Goleta, CA 93117. Deckers’ current SEC filings confirm that Goleta remains the company’s principal executive office, and the company owns a 14-acre headquarters campus there.
UGG continues to be a major growth driver for Deckers. For fiscal year 2026, UGG generated approximately $2.739 billion in revenue, an increase of about 8.2% from the previous fiscal year. The current President of UGG is Anne Spangenberg, while Stefano Caroti serves as President and CEO of Deckers Brands.
Quick Information
Corporate Phone Number
805-967-7611
This is the current global headquarters number for Deckers Brands, UGG’s parent company.
Customer Service Number
888-432-8530
This is UGG’s current Customer Care phone number.
Corporate Office Address
UGG / Deckers Brands
250 Coromar Drive
Goleta, CA 93117
United States
Headquarters Address
UGG / Deckers Outdoor Corporation
250 Coromar Drive
Goleta, CA 93117
United States
Deckers’ current SEC filings and corporate contact page confirm this address as the global headquarters.
UGG Customer Care: customercare@ugg.com
UGG Media: UGGpr@deckers.com
Deckers Investor Relations: Investor@deckers.com
General Privacy Questions: privacy-compliance@deckers.com.
Industry
Footwear, Apparel, Accessories, Lifestyle Products, Retail and E-Commerce
Parent Company
Deckers Outdoor Corporation / Deckers Brands
Current UGG President
Anne Spangenberg
She has served as President of UGG since July 2022.
Parent Company CEO
Stefano Caroti
Current title:
Chief Executive Officer, President and Director.
UGG Fiscal 2026 Revenue
Approximately $2.739 billion
This represented approximately 8.2% year-over-year growth.
Deckers Fiscal 2026 Revenue
Approximately $5.472 billion.
Corporate Office Hours
Deckers does not prominently publish standard public walk-in hours for its Goleta headquarters.
UGG Customer Care currently publishes phone, text, and chat support, with support generally available Monday through Saturday.
Website
Investor Relations
Careers Page
https://www.deckers.com/careers
UGG Products & Services
UGG has expanded well beyond its original sheepskin boot business. Its current assortment covers multiple footwear categories, clothing, accessories, children’s products, and lifestyle merchandise.
Classic Boots
Classic UGG boots remain one of the brand’s signature categories.
Popular silhouettes include Classic Mini, Classic Ultra Mini, Classic Short, and related seasonal versions in different heights, colors, soles, and materials.
Classic Ultra Mini
The Classic Ultra Mini is a shorter version of UGG’s heritage boot silhouette.
It remains one of the brand’s most recognizable current products and is sold in multiple colors and seasonal updates.
Tasman
Tasman is one of UGG’s best-known slipper and casual-shoe franchises.
Current versions include Tasman II, platform or lug variations, and related men’s, women’s, and kids’ products.
Tazz
Tazz is a platform-style evolution of UGG’s slipper and casual footwear category.
Current collections include updated Tazz designs and seasonal colorways.
Lowmel
Lowmel is a casual sneaker-style UGG product designed around comfort and lifestyle use.
It appears among the brand’s current popular footwear offerings.
Slippers
UGG sells slippers for women, men, and children.
Products range from indoor-focused soft footwear to outdoor-capable slipper styles with more durable soles.
Sneakers
UGG has expanded into lifestyle sneakers as part of its strategy to become a broader multi-season footwear brand.
Deckers specifically highlighted sneakers as a growth category during fiscal 2026.
Sandals
UGG offers sandals, slides, platform sandals, and warm-weather footwear.
Deckers identified sandals as another area supporting UGG’s growth as a year-round lifestyle brand.
Weather Boots
UGG sells weather-oriented boots designed for rain, snow, and colder outdoor conditions.
These products are distinct from traditional fashion-oriented Classic boots and are designed with more protective materials and traction.
Men’s Footwear
UGG offers boots, slippers, weather shoes, sneakers, sandals, and casual footwear for men.
Current product categories include Tasman, Neumel, slippers, and seasonal lifestyle footwear.
Women’s Footwear
Women’s products remain central to UGG’s business.
Categories include Classic boots, slippers, sandals, sneakers, platforms, clogs, weather boots, flats, and other lifestyle shoes.
Kids’ Footwear
UGG sells footwear for babies, toddlers, children, and older kids.
Products include scaled versions of signature boots and slippers along with seasonal shoes.
Apparel
UGG sells clothing for women, men, and children.
The assortment includes loungewear, sweaters, outerwear, tops, bottoms, and other lifestyle apparel.
Loungewear
UGG’s loungewear extends the brand’s comfort positioning beyond footwear.
Products can include robes, soft sets, fleece pieces, and other casual clothing.
Outerwear
UGG offers jackets and other cold-weather apparel that complement its footwear collections.
Accessories
Accessories can include hats, gloves, scarves, socks, bags, and other seasonal lifestyle items.
Home Products
UGG also sells selected home-oriented products such as blankets and other comfort-focused merchandise.
Current holiday materials highlight blankets alongside boots, slippers, robes, and apparel.
Gift Cards
UGG offers gift cards for qualifying purchases.
Gift cards can be used through supported UGG retail and digital channels under current program terms.
UGG Rewards
UGG operates a loyalty program for customers.
Current website materials advertise member benefits including points, promotional benefits, and shipping-related advantages.
Online Shopping
Customers can shop directly through:
The website supports footwear, apparel, accessories, gifts, account services, orders, returns, and warranty information.
Store Pickup
UGG supports pickup at participating stores when inventory is available.
Current help materials allow shoppers to select in-store pickup for eligible online purchases.
Returns and Exchanges
UGG provides online return and exchange tools for eligible purchases.
Customers can initiate returns, track returned merchandise, and access warranty evaluation through the UGG Returns Center.
Warranty
UGG’s warranty generally covers qualifying manufacturing defects for up to:
One year from the purchase date
Normal wear, water-related discoloration, and other excluded conditions are not covered.
Authorized Retailer Warranty Returns
UGG may evaluate products purchased from authorized retailers under its warranty process.
If the original purchase was not made directly through UGG, the company may issue site credit rather than a traditional refund where applicable.
Dealer Services
Businesses interested in becoming an authorized UGG retailer can contact Deckers Dealer Services.
Current published number:
1-800-916-6750, option 1.
UGG Corporate Phone Numbers
Corporate Phone Number
805-967-7611
This is Deckers Brands’ current global headquarters number.
Corporate Headquarters Number
805-967-7611
Headquarters Number
805-967-7611
Corporate Office Number
805-967-7611
Customer Service Number
888-432-8530
Customer Care Number
888-432-8530
Customer Care Email
customercare@ugg.com.
Text Support Number
888-432-8530
UGG also allows customers to text this number for support.
Order Support Number
888-432-8530
Return Support Number
888-432-8530
Warranty Support Number
UGG does not prominently publish a separate U.S. warranty-only number.
Use:
888-432-8530
or the online Returns and Warranty Center.
Dealer Services Number
1-800-916-6750, option 1.
Investor Relations Number
805-967-7611
Email:
Investor@deckers.com.
Transfer Agent Number
201-680-6578
Deckers’ transfer agent is Computershare.
Media / Press Email
UGGpr@deckers.com.
Privacy Email
General Deckers privacy questions:
privacy-compliance@deckers.com
UGG U.S. e-commerce and retail privacy requests:
customercare@ugg.com.
Billing Number
UGG does not publish a separate universal billing-only phone line.
Use Customer Care:
888-432-8530
Sales Number
UGG does not operate a conventional public consumer sales hotline.
Consumer purchases are handled online and through retail stores.
Local Store Number
UGG stores have individual location-specific numbers.
Store Locator:
International Number
UGG uses region-specific Customer Service contacts outside the United States.
Emergency / After-Hours Number
UGG does not publish a corporate emergency hotline.
Human Resources Number
UGG does not publish a universal public applicant HR phone number.
Careers:
https://www.deckers.com/careers
How to Reach a Real Person at UGG
For order, delivery, return, exchange, warranty, account, or product issues, call or text 888-432-8530. UGG also provides live chat through its Customer Service center and publishes customercare@ugg.com for U.S. e-commerce and retail Customer Care and privacy matters.
If the issue involves a purchase from a physical UGG store, contacting the store directly can be the fastest first step. For a warranty concern, customers can also use UGG’s online Returns Center to submit a warranty evaluation and track the process.
UGG Headquarters & Corporate Office Address
UGG operates under Deckers Brands rather than as a separately headquartered public company.
Current Global Headquarters
Deckers Brands / UGG
250 Coromar Drive
Goleta, CA 93117
United States
Phone: 805-967-7611.
Headquarters Property
Deckers owns its Goleta headquarters campus.
Its fiscal 2026 Form 10-K describes the location as an approximately:
14-acre corporate headquarters.
Current UGG President
Anne Spangenberg
She has served as President of UGG since:
July 2022.
Parent Company CEO
Stefano Caroti
He became Deckers Chief Executive Officer and President in:
August 2024.
Parent Company CFO
Steven J. Fasching
Current position:
Chief Financial Officer.
Fiscal 2026 UGG Revenue
$2.739 billion
compared with approximately:
$2.531 billion in fiscal 2025.
Fiscal 2026 UGG Growth
UGG revenue increased:
8.2% year over year.
Fiscal 2026 Deckers Revenue
Parent company Deckers Brands reported:
$5.472 billion
in total fiscal 2026 net sales.
Parent Company Stock Listing
Deckers Outdoor Corporation trades on:
New York Stock Exchange
Ticker:
DECK.
Global Distribution
Deckers reports that its brands are sold in:
50+ countries and territories
through wholesale, retail, and e-commerce channels.
UGG Market Position
Deckers describes UGG as one of its two principal global growth brands, alongside HOKA.
Fiscal 2026 results emphasized UGG’s expansion beyond winter footwear into sneakers, sandals, and year-round lifestyle categories.
How to File a Complaint Against UGG
Customers may need to file a complaint involving an online order, retail-store experience, refund, warranty, shipping delay, damaged product, incorrect item, billing issue, privacy request, or suspected product defect. Keep your order number, receipt, purchase date, photographs, tracking information, store location, and previous Customer Service correspondence before escalating.
Step 1: Contact UGG Customer Care
Start by calling or texting 888-432-8530, using UGG live chat, or emailing customercare@ugg.com. Explain the issue clearly and provide your order number, purchase date, product name, store location if applicable, and photographs when the complaint involves damage or defects. Ask the representative to document the complaint and explain whether the available resolution is a refund, exchange, warranty evaluation, credit, or another action.
Step 2: Use the Return or Warranty Process
If the complaint involves an unwanted product or potential manufacturing defect, use the UGG Returns Center. Current warranty rules cover qualifying manufacturing defects for up to one year from purchase, while normal wear, water-related discoloration, and excluded damage are not covered. Keep tracking information and the return confirmation until the matter is completed.
Step 3: Request Further Customer Care Review
If the first response does not resolve the issue, contact UGG Customer Care again and request additional review. Provide the earlier case information, photographs, order history, tracking records, and a concise explanation of what remains unresolved. For privacy-related complaints, UGG’s official privacy policy directs U.S. customers to customercare@ugg.com, while general Deckers privacy questions can use privacy-compliance@deckers.com.
Step 4: Send Formal Written Correspondence to Deckers Headquarters
For a serious unresolved corporate complaint, correspondence can be sent to Deckers Outdoor Corporation, 250 Coromar Drive, Goleta, CA 93117. Include your full contact information, order or purchase details, store location if relevant, previous case history, dates, and the resolution you are requesting. Attach copies rather than original receipts and keep proof of mailing or delivery. Deckers’ current SEC filings confirm this address as the principal executive office.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the matter remains unresolved, the correct external route depends on the complaint. Payment disputes can involve the card issuer, general consumer complaints can be submitted to the applicable state Attorney General or consumer-protection agency, and privacy complaints may be filed with the appropriate privacy regulator where applicable. Counterfeit-product concerns should also be reported to the marketplace or seller involved as well as UGG or Deckers when appropriate.
