Uber Technologies Inc. Headquarters & Corporate Office

About Uber Technologies, Inc.

Uber Technologies, Inc. (NYSE: UBER) is a global technology platform company and the world’s largest ride-hailing and on-demand delivery service — connecting consumers with transportation, food delivery, freight, and an expanding range of everyday services through its mobile applications in approximately 70 countries and 15,000 cities worldwide. Founded in March 2009 in San Francisco, California by Travis Kalanick and Garrett Camp under the original name UberCab — inspired by the frustration of not being able to find a cab on a snowy Paris night — Uber transformed the global transportation industry by pioneering the gig-economy ride-sharing model and launching what became known as the “Uberization” of services across dozens of industries. The company is publicly traded on the New York Stock Exchange under ticker symbol UBER, employs more than 32,000 corporate employees worldwide, and is led by CEO Dara Khosrowshahi, who joined Uber in August 2017 from Expedia.

In full-year 2025, Uber delivered $193 billion in Gross Bookings — its largest annual bookings figure ever — along with $10 billion in free cash flow. Q4 2025 was a record-breaking quarter with trips growing 22% year-over-year to 3.8 billion, Gross Bookings growing 22% year-over-year, record GAAP income from operations of $1.8 billion, and Adjusted EBITDA of $2.5 billion (up 35% year-over-year). In Q1 2026, Uber reported Gross Bookings of $53.72 billion — up 25% year-over-year, ahead of analyst expectations — driven by 50 million Uber One members now accounting for half of all Gross Bookings, and a return to growth in Uber Freight for the first time in nearly two years. CEO Dara Khosrowshahi described Uber as being on “a clear path to becoming the largest facilitator of AV trips in the world,” reflecting the company’s landmark partnerships with Waymo and other autonomous vehicle companies.

Quick Information

Industry

Transportation Technology — Ride-Hailing, Food Delivery, Freight & Autonomous Vehicles

Founded

March 2009, San Francisco, California

NYSE Ticker

UBER

Number of Employees

32,000+ corporate employees worldwide; 7+ million drivers and couriers on platform globally

Corporate Office Hours

In-app support available 24/7. Phone support available during business hours. Uber Pro Card support and driver support lines available during business hours.

Email

support@uber.com — primary customer support and complaints
help@uber.com — alternative support
eats@uber.com — Uber Eats-specific issues
customercomplaints@uber.com — formal customer complaints
privacy@uber.com — privacy and data requests

Website

www.uber.com

Help Center

help.uber.com

Investor Relations

investor.uber.com

Newsroom

uber.com/newsroom

Careers Page

uber.com/careers

Products & Services

Uber has expanded far beyond its origins as a ride-hailing app to become a comprehensive on-demand platform — positioning itself as the “super app” for movement and delivery that connects consumers, drivers, couriers, restaurants, retailers, and freight shippers in a single integrated ecosystem. Their full range of products and services includes:

• Uber Ride-Hailing (Mobility) — the flagship ride-hailing service connecting riders with drivers across UberX (standard), Uber Comfort, Uber Black, Uber XL, Uber Green (electric vehicles), Uber Pool (shared rides), and Uber Taxi categories; Mobility Gross Bookings grew 18% year-over-year in Q1 2026
• Uber Eats (Delivery) — Uber’s food and grocery delivery platform connecting consumers with restaurants, grocery stores, convenience stores, and alcohol retailers for on-demand delivery; Delivery Gross Bookings grew 30% year-over-year in Q4 2025
• Uber One Membership — Uber’s premium subscription membership ($9.99/month or $99.99/year) offering discounts on rides and deliveries, priority support, and no delivery fees; reached 50 million members as of Q1 2026 — the fastest membership growth in Uber’s history
• Uber Freight — Uber’s full-truckload (FTL) and less-than-truckload (LTL) freight matching platform connecting shippers with carriers across the United States and Europe; returned to growth in Q1 2026 for the first time in nearly two years
• Uber for Business — enterprise travel and meal solutions for corporate clients, enabling companies to manage employee ride and delivery expenses through a centralized billing and reporting platform
• Uber Reserve — advance ride scheduling allowing users to book rides up to 30 days in advance for airport trips, events, and time-sensitive appointments
• Uber Shuttle — fixed-route commuter shuttle services at competitive pricing in select major markets
• Autonomous Vehicle (AV) Partnerships — Uber’s landmark multi-city partnership with Waymo to offer fully driverless Robotaxi rides through the Uber app, with operations live in key U.S. markets and aggressive expansion planned for 2026; Uber CEO Dara Khosrowshahi has described AV as a “multitrillion-dollar prospect”
• Uber Advertising — Uber’s growing in-app advertising business allowing brands to reach Uber’s 200+ million monthly active consumers during rides and delivery sessions; one of Uber’s fastest-growing new revenue streams
• Uber Teen Accounts — a supervised ride account for teenagers with live location tracking and approved driver verification for parents

Corporate Phone Numbers

Main Headquarters / General Inquiries

1-866-576-1039 — main Uber corporate headquarters general inquiry line. Available during business hours Monday through Friday.

Emergency Line (Medical & Police Only)

1-800-353-8237 (1-800-353-UBER) — this line is for medical emergencies and police/law enforcement emergency contacts only. Not for general customer service.

Customer Service

1-800-593-7069 — Uber customer service line for general rider inquiries and support.

Uber Pro Card Support

1-415-941-3773 — dedicated support for Uber Pro Card (driver debit card) inquiries and issues.

App Support Line

1-650-960-6637 — dedicated app technical support line.

Driver/Partner Support

1-800-593-7069 — drivers can also use this number for partner support; select the driver option in the menu.

Corporate Headquarters Phone

1-415-612-8582 — Uber Technologies, Inc. headquarters phone at 1455 Market Street, San Francisco. Available Monday through Friday during regular business hours.

General Complaints Line

1-833-305-4871 — Uber complaints and customer service escalation toll-free number. Available Monday through Friday 9:00 AM to 6:00 PM EST.

⚠️ Important: Uber’s primary and most effective support channel is in-app support via the Uber app — not phone. Uber does not have dedicated phone lines staffed for ride-specific complaints and actively routes all trip and account issues through its in-app Help Center. Phone lines above are best used for escalated or emergency situations.

How to Reach a Real Person at Uber

Uber’s most effective customer service channel is in-app support — the primary method officially endorsed and staffed by Uber. To access it, open the Uber app, tap the menu (☰) in the top left corner, tap “Help,” browse to your specific issue category (trip issue, payment problem, lost item, account issue), and select your specific problem. Uber’s in-app help routes your request directly to the support team with full access to your trip history, GPS data, payment records, and account details — enabling significantly faster resolution than any other channel. In-app support is available 24 hours a day, 7 days a week.

For phone support, call 1-800-593-7069 (customer service) or 1-833-305-4871 (complaints line, available Monday–Friday 9:00 AM to 6:00 PM EST). You can also email support@uber.com or customercomplaints@uber.com for a formal written record of your complaint. For Uber Eats-specific issues, email eats@uber.com. Uber also responds to public complaints through its @Uber_Support account on X (Twitter) — social media contacts are particularly effective for escalating unresolved in-app support cases that have not been resolved after multiple attempts.

Uber Technologies, Inc. Headquarters & Corporate Office Address

Uber Headquarters 

Uber Technologies, Inc. moved its global corporate headquarters to the Mission Bay neighborhood of San Francisco in March 2021 — occupying a stunning purpose-built, multi-building campus at 1515 3rd Street (also referenced as 1725 3rd Street in newer filings) designed by acclaimed architecture firm SHoP Architects. The Mission Bay headquarters is a signature architectural achievement — a collection of six- and eleven-story glass-clad buildings connected by sky bridges and walkways (the enclosed “Commons” pedestrian skybridge being the campus’s most distinctive design element), covering approximately 423,000 square feet of office space across the campus buildings. The campus was built with sustainability principles and features open collaborative workspaces, state-of-the-art technology infrastructure, employee amenities, and a location close to Chase Center, San Francisco’s premier sports and entertainment venue. Prior to the Mission Bay move, Uber was headquartered at 1455 Market Street in San Francisco’s Mid-Market neighborhood — the address still referenced in many older regulatory filings and some corporate directories.

Uber Technologies, Inc. — Global Corporate Headquarters (Mission Bay)

1515 3rd Street (also referenced as 1725 3rd Street)
San Francisco, California 94158
United States

Uber Technologies, Inc. — Former / Legacy Headquarters Address

1455 Market Street, Suite 400
San Francisco, California 94103
United States

Uber — Chicago Office (The Old Post Office)

433 W Van Buren Street
Chicago, Illinois 60607
United States

Uber — Dallas Office

1801 N Lamar Street
Dallas, Texas 75202
United States

Uber — New York Office

175 Greenwich Street
New York, New York 10007
United States

Uber — New York Office 2 (Long Island City)

31-00 47th Avenue
Long Island City, New York 11101
United States

Uber — Atlanta Office

201 17th Street NW
Atlanta, Georgia 30363
United States

Uber — Los Angeles Office

145 S Spring Street
Los Angeles, California 90012
United States

Uber — Palo Alto Engineering Office

900 Arastradero Road
Palo Alto, California 94304
United States

Uber — Seattle Office

1191 2nd Avenue
Seattle, Washington 98101
United States

Uber — EMEA Headquarters (Amsterdam)

Mr. Treublaan 7
1097 DP Amsterdam
Netherlands

For all formal written customer complaints and legal correspondence, write to Uber Technologies, Inc., 1515 3rd Street, San Francisco, California 94158, Attn: Customer Relations — or use the legacy address at 1455 Market Street, Suite 400, San Francisco, California 94103 for older regulatory reference. Include your full name, registered account email or phone number, trip or order details, screenshots or evidence, a detailed description of your complaint, all prior contacts made, and the specific resolution you are requesting.

How to File a Complaint Against Uber

Step 1 — Use In-App Help (Primary Method — Fastest)
Open the Uber app → tap ☰ (menu) → tap “Help” → navigate to your specific issue category → select your problem. In-app help gives Uber support teams instant access to your complete trip history, GPS records, and payment data — enabling the fastest possible resolution. This is Uber’s officially recommended and best-staffed support channel, available 24/7.

Step 2 — Visit help.uber.com in a Browser
If you cannot access the app, visit help.uber.com in any browser. Log in with your Uber credentials to access the full Help Center with trip-specific complaint options, refund requests, lost item reports, fare adjustment requests, and driver or safety reports.

Step 3 — Email the Support Team
For a formal written record of your complaint, email support@uber.com or customercomplaints@uber.com. Include your full name, registered account email or phone number, trip details (date, time, origin/destination), screenshots or photos, a detailed description of the issue, and the specific resolution you are requesting. For Uber Eats issues, email eats@uber.com.

Step 4 — Call the Customer Service or Complaints Line
For phone escalation, call 1-800-593-7069 (customer service) or 1-833-305-4871 (complaints, Monday–Friday 9:00 AM to 6:00 PM EST). Have your account phone number, trip details, and a description of your complaint ready.

Step 5 — Escalate on Social Media
Contact Uber’s @Uber_Support account on X (Twitter) with a public tweet or direct message describing your unresolved issue and your case number. Social media escalations are monitored by Uber’s customer relations team and frequently result in faster resolutions for cases that have not been resolved through in-app support.

Step 6 — Write to the Corporate Office
For formally unresolved complaints, write to Uber Technologies, Inc., 1515 3rd Street, San Francisco, California 94158, Attn: Customer Relations. Include your full name, account details, all prior contacts, case reference numbers, screenshots, and the specific resolution you are requesting.

Step 7 — File a Safety Incident Report
For serious safety incidents — including driver misconduct, assault, accidents, or threatening behavior — file a formal Critical Safety Incident report through the Uber app immediately. Select the trip, tap “I had a safety issue,” and follow the prompts. Uber has a dedicated Critical Safety Response team available 24/7 for serious safety matters.

Step 8 — File a BBB Complaint
File a public complaint with the Better Business Bureau at www.bbb.org. Uber holds an A rating with the BBB and a formal complaint filing typically prompts a corporate response.

Step 9 — File a Complaint With the FTC
For complaints involving deceptive pricing (surge pricing transparency), unauthorized charges, or failure to honor cancellation policies, file a complaint with the Federal Trade Commission at ftc.gov or call 1-877-FTC-HELP (1-877-382-4357).

Step 10 — File a Complaint With Your State Public Utilities Commission or Transportation Network Company Regulator
Uber is regulated as a Transportation Network Company (TNC) in every U.S. state where it operates. For unresolved service or safety complaints, file a formal complaint with your state’s Public Utilities Commission (PUC) or equivalent TNC regulatory authority. State TNCs have regulatory oversight over driver licensing, vehicle inspections, insurance requirements, and service standards.