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- The North Face
About The North Face
The North Face is a global outdoor apparel, footwear, and equipment brand known for technical jackets, insulated clothing, hiking gear, backpacks, tents, sleeping bags, trail-running products, climbing equipment, and lifestyle apparel. The company traces its history to 1966, when Doug Tompkins opened a small mountaineering retail store in San Francisco’s North Beach neighborhood. The brand later moved across the bay and expanded into designing and manufacturing technical outdoor equipment.
The North Face is currently a division of VF Outdoor, LLC, which is a subsidiary of VF Corporation. VF acquired The North Face in 2000, and the brand later relocated its headquarters operations from California to Denver as part of VF’s decision to bring several outdoor brands and corporate functions together in Colorado.
The North Face remains one of VF Corporation’s largest brands. For the fiscal year ended March 28, 2026, The North Face generated approximately $4.006 billion in global revenue, up about 8% from the prior fiscal year. Its current Global Brand President is Chris Goble.
Quick Information
Corporate Phone Number
720-778-4000
This is VF Corporation’s current corporate headquarters number and the main verified corporate number associated with the Denver headquarters where The North Face is based.
Customer Service Number
888-863-1968
Also written as:
888-TNF-1968
Current U.S. Customer Service hours are:
Monday to Friday: 10:00 AM to 8:00 PM ET.
Corporate Office Address
The North Face / VF Outdoor, LLC
1551 Wewatta Street
Denver, CO 80202
United States
Headquarters Address
The North Face
1551 Wewatta Street
Denver, CO 80202
United States
The North Face’s current careers page explicitly states that its headquarters is located in downtown Denver, while VF Corporation’s current SEC filings identify 1551 Wewatta Street as the company’s principal executive office.
U.S. Customer Care: US_Customer_Care@thenorthface.com
Warranty: US_Warranty@thenorthface.com
The North Face currently publishes these email addresses for customer and warranty support.
Industry
Outdoor Apparel, Footwear, Equipment, Backpacks, Hiking Gear, Snowsports, Climbing, Trail Running and Lifestyle Apparel
Founded
1966
The North Face began as a mountaineering retail store in San Francisco.
Parent Company
VF Corporation
Operating Entity
In the United States:
VF Outdoor, LLC
The North Face is operated as a division of VF Outdoor, LLC.
Current Global Brand President
Chris Goble
Chris Goble currently leads The North Face globally and is responsible for brand strategy, product innovation, merchandising, design, product development, marketing, and consumer engagement.
Number of Employees
The North Face does not publish a separate current brand-only global employee count.
Parent company VF Corporation reported approximately:
26,000 employees
at the end of fiscal 2026.
Number of Retail Stores
The North Face currently states that it operates:
130+ retail stores
across its retail network.
Fiscal 2026 Revenue
Approximately $4.006 billion
This is The North Face brand’s reported global revenue for the fiscal year ended March 28, 2026.
Corporate Office Hours
The North Face does not publish standard public walk-in hours for its Denver headquarters.
Customer Service hours are Monday through Friday from 10:00 AM to 8:00 PM Eastern Time.
Website
Investor Relations
The North Face does not have a separate public-company Investor Relations department.
Parent-company Investor Relations:
Careers Page
https://www.thenorthface.com/en-us/about-us/careers
The North Face hires for corporate roles, retail operations, merchandising, design, marketing, product development, technology, and other functions.
The North Face Products & Services
The North Face sells performance-oriented outdoor clothing, footwear, equipment, and accessories for hiking, climbing, mountaineering, trail running, camping, snowsports, travel, and everyday use.
Outdoor Jackets
The North Face is widely known for insulated, waterproof, wind-resistant, and technical outdoor jackets. Its product range includes shells, rain jackets, down jackets, synthetic insulated jackets, fleece layers, and expedition-oriented outerwear.
Nuptse Jackets
The Nuptse collection is one of The North Face’s most recognizable product lines. It combines insulated outdoor performance with a distinctive puffer-jacket design that has also become popular as lifestyle apparel.
Summit Series
Summit Series products are designed for high-performance climbing, mountaineering, and alpine use. The line includes technical clothing and equipment engineered for demanding mountain environments.
Rain Jackets
The North Face sells waterproof and water-resistant rain shells for hiking, commuting, travel, and everyday outdoor use. Product construction and waterproofing technologies vary by collection.
Fleece Jackets
The company offers fleece jackets, pullovers, and midlayers designed to provide warmth while remaining comfortable and lightweight.
Down Insulation
The North Face uses down insulation in jackets, parkas, vests, and other cold-weather products. Different models are designed for varying temperatures, activities, and packability requirements.
Hiking Footwear
The North Face produces hiking shoes and boots designed for trail use, outdoor travel, and technical terrain. Models include lightweight hiking shoes, waterproof boots, and approach-oriented footwear.
Trail Running Shoes
Trail-running footwear is designed for off-road running, mountain races, and technical terrain. The North Face continues to expand its performance footwear business, and VF reported another quarter of double-digit footwear growth for the brand during fiscal 2026.
VECTIV Footwear
VECTIV is The North Face’s trail-running and hiking technology platform. It combines footwear geometry, cushioning, and plate technologies intended to support efficient movement over trails.
Hiking Pants
The North Face sells technical hiking pants, shorts, tights, and convertible styles for men and women. Products can include stretch fabrics, moisture management, and weather-resistant finishes.
Base Layers
Base layers include moisture-managing tops and bottoms intended to be worn next to the skin in cold, alpine, hiking, and snowsports environments.
Snow and Ski Apparel
The North Face produces ski and snowboard jackets, pants, bibs, insulation, and accessories for winter sports.
Backpacks
The brand offers backpacks for hiking, commuting, school, travel, mountaineering, and everyday use. Its history in backpacks dates back to early internal-frame pack development.
Base Camp Duffels
Base Camp Duffel bags are among The North Face’s most recognizable travel and expedition products. The collection is designed for durable gear transport and is available in multiple sizes.
Tents
The North Face offers tents for backpacking, camping, mountaineering, and expedition use. Technical models are engineered for challenging weather and alpine environments.
Sleeping Bags
Sleeping bags are available for backpacking, camping, and cold-weather expeditions. Different models use down or synthetic insulation depending on intended conditions.
Gloves and Mittens
The North Face sells gloves and mittens for hiking, snowsports, climbing, cold-weather travel, and general winter use.
Hats and Beanies
Headwear includes winter beanies, caps, bucket hats, sun hats, and technical head protection for different outdoor conditions.
Kids Apparel
The North Face sells jackets, fleece, footwear, backpacks, snow clothing, and other outdoor products for children.
Lifestyle Apparel
In addition to technical outdoor gear, The North Face sells casual hoodies, T-shirts, sweatshirts, pants, shorts, and everyday footwear.
The North Face Renewed
The North Face Renewed gives selected used or returned products a second life through inspection, cleaning, and resale.
Products sold through Renewed have their own warranty terms, including a one-year warranty for manufacturing defects.
XPLR Pass
XPLR Pass is The North Face’s loyalty program.
Members can earn benefits and access member services, and current U.S. Customer Service for the program is 888-863-1968.
Buy Online, Pick Up In Store
Customers can order qualifying merchandise online and collect it from participating The North Face stores.
Availability depends on the product and store selected.
Ship to Store
The North Face also supports Ship to Store for qualifying products.
Current shipping information states that Ship to Store is free and most orders arrive at the store in approximately 3 to 5 business days.
Online Shopping
Customers can purchase directly from:
The website supports apparel, footwear, equipment, accessories, gift products, order tracking, returns, and loyalty accounts.
Free Shipping for XPLR Pass Members
Current U.S. shipping terms provide free Standard Shipping to XPLR Pass members.
Non-members can also qualify for free Standard Shipping when spending at least $150.
Returns
The North Face currently accepts eligible returns within:
30 days from the date of purchase
Products generally must be unused, unwashed, and unaltered.
Limited Lifetime Warranty
Most branded The North Face products are covered by a Limited Lifetime Warranty against manufacturing defects in materials and workmanship for the practical lifetime of the product.
Footwear and The North Face Renewed products have a separate one-year warranty.
Product Repairs
Products that qualify under the warranty may be repaired, replaced, or credited at The North Face’s discretion.
Typical warranty repair time is approximately 2 to 3 weeks after receipt, although it can extend to 8 weeks during peak periods.
Store Locator
Customers can locate retail stores and outlets through:
https://locations.thenorthface.com/en-us/
The directory includes locations across the United States, Canada, Puerto Rico, and the U.S. Virgin Islands.
The North Face Corporate Phone Numbers
The North Face’s public phone structure is relatively simple. Customer Care and warranty support have dedicated lines, while corporate matters fall under VF Corporation.
Corporate Phone Number
720-778-4000
This is the current VF Corporation headquarters number.
Corporate Headquarters Number
720-778-4000
Headquarters Number
720-778-4000
Corporate Office Number
720-778-4000
Customer Service Number
888-863-1968
Also:
888-TNF-1968.
Customer Care Number
888-863-1968
U.S. Customer Care Email
US_Customer_Care@thenorthface.com.
Warranty Department Number
855-500-8639
The North Face publishes this number for warranty questions and warranty-claim assistance.
Warranty Email
US_Warranty@thenorthface.com
Replacement Buckle Support
For broken or missing buckles:
US_Warranty@thenorthface.com
Customers should include photographs, product information, their name, and shipping address.
XPLR Pass Customer Service
888-863-1968
U.S. hours:
Monday to Friday: 10:00 AM to 8:00 PM ET.
Order Support Number
888-863-1968
Return Support Number
888-863-1968
Customers can also initiate qualifying returns through The North Face online returns system.
Shipping Support Number
888-863-1968
Gift Card Support Number
The North Face does not prominently publish a separate universal gift-card service number on its main Help Center.
Use Customer Care:
888-863-1968
Billing Number
The North Face does not publish one separate universal Billing Department telephone number.
Payment issues should be handled through Customer Care.
Sales Number
The North Face does not operate a conventional consumer Sales Department phone line.
Retail purchases are handled online and through retail stores.
Regional Office Number
The North Face does not publish one universal regional-office phone number.
Local Store Number
Individual The North Face retail stores have their own phone numbers.
Store Locator:
https://locations.thenorthface.com/en-us/
Canada Customer Service Number
877-992-0111
The current XPLR Pass terms list this number for Canadian Customer Service.
International Number
The North Face uses country-specific Customer Service channels outside the United States and Canada.
Emergency / After-Hours Number
The North Face does not publish a nationwide corporate emergency hotline.
Immediate police, fire, or medical emergencies should be directed to local emergency services.
Investor Relations Number
The North Face itself does not maintain a separate public Investor Relations department.
Investor matters are handled through parent company VF Corporation.
Parent Company Corporate Number
720-778-4000
Media / Press Number
The North Face does not prominently publish one permanent consumer-facing press telephone number.
Media matters are generally handled through VF Corporation communications.
Human Resources Number
The North Face does not publish one universal public applicant HR number.
Careers:
https://www.thenorthface.com/en-us/about-us/careers
Reservations / Booking Number
Not applicable.
The North Face is an outdoor products and retail brand.
How to Reach a Real Person at The North Face
For order, return, shipping, XPLR Pass, payment, product, and general Customer Care issues, call 888-863-1968, also written as 888-TNF-1968. Current U.S. service hours are Monday through Friday from 10:00 AM to 8:00 PM Eastern Time. Customers can also email US_Customer_Care@thenorthface.com or use the official Contact Us form.
For warranty concerns, call 855-500-8639 or email US_Warranty@thenorthface.com. Customers filing a warranty claim should have photographs of the damaged product and proof of purchase where available. For a store-specific problem, contacting the store manager directly can be faster because retail returns, exchanges, inventory, and customer-service issues may be handled locally.
The North Face Headquarters & Corporate Office Address
The North Face’s current global headquarters is located within VF Corporation’s Denver headquarters:
The North Face / VF Corporation
1551 Wewatta Street
Denver, CO 80202
United States
Parent Company Corporate Phone: 720-778-4000
The North Face’s current careers page describes the brand’s headquarters as being in downtown Denver. VF’s current SEC filings identify 1551 Wewatta Street as the parent company’s principal executive office.
Denver Global Headquarters
1551 Wewatta Street
Denver, CO 80202
United States
The North Face shares this location with VF Corporation and other outdoor brands.
VF’s fiscal 2026 Form 10-K describes the global headquarters as an approximately:
285,000-square-foot leased facility.
Headquarters Sustainability
The North Face careers site describes its Denver global headquarters as:
Gold LEED-certified.
The facility includes amenities designed around commuting, employee wellness, fitness, and outdoor culture.
Current Operating Company
In the United States, The North Face operates as:
A division of VF Outdoor, LLC
VF Outdoor, LLC is a subsidiary of:
VF Corporation.
Current Global Brand President
Chris Goble
Chris Goble leads The North Face’s global strategy, product innovation, design, merchandising, marketing, and consumer engagement.
Parent Company CEO
Bracken Darrell
Bracken Darrell currently serves as President and Chief Executive Officer of VF Corporation.
Current Brand Revenue
For fiscal 2026, The North Face reported approximately:
$4.006 billion in global revenue
including approximately:
$1.756 billion in the Americas
$1.420 billion in Europe
and:
$829.7 million in Asia-Pacific.
Fiscal 2026 Growth
The North Face global revenue increased approximately:
8%
during fiscal 2026 compared with fiscal 2025.
The brand grew across the Americas, Europe, and Asia-Pacific.
Recent Fiscal 2027 Performance
For the quarter ended June 27, 2026, The North Face generated approximately:
$590.9 million in revenue
compared with:
$557.4 million
in the prior-year quarter, an increase of approximately 6%.
Parent Company Employee Scale
VF Corporation had approximately:
26,000 employees
at the end of fiscal 2026.
Approximately 56% were full-time, and approximately 51% were located in the United States.
Parent Company Revenue
VF Corporation reported approximately:
$9.605 billion in fiscal 2026 revenue.
Parent Company Stock Listing
VF Corporation trades on:
New York Stock Exchange
Ticker:
VFC
VF Acquisition of The North Face
VF Corporation acquired The North Face in:
2000
VF acquired approximately 81% of The North Face in May 2000 and purchased the remaining ownership later that year.
Former California Headquarters
The North Face historically operated its headquarters from California.
Before the move to Colorado, VF maintained an outdoor-brand campus in:
Alameda, California
where The North Face and several other VF outdoor brands were based.
California Headquarters Relocation
VF announced in:
2018
that The North Face and several other outdoor brands would relocate to the Denver metropolitan area.
The move brought The North Face together with VF Corporate and other outdoor-brand operations in Colorado.
Denver Headquarters Opening Era
By 2019, VF identified Denver as the shared global headquarters for VF Corporate and outdoor brands including:
The North Face
Altra
icebreaker
Smartwool
JanSport.
Retail Store Scale
The North Face currently states it has:
130+ retail stores
with a mix of standard retail and outlet opportunities.
How to File a Complaint Against The North Face
Customers filing a complaint involving an online order, return, refund, defective product, warranty claim, store employee, damaged item, shipping delay, loyalty account, or another The North Face service should collect the order number, receipt, purchase date, store location, photographs where relevant, product details, and records of previous Customer Service communications before escalating.
Step 1: Contact The North Face Customer Service
Begin by calling 888-863-1968 or emailing US_Customer_Care@thenorthface.com. Provide your order number, purchase date, item information, and a clear description of the problem. If the complaint involves an online order, keep tracking information and payment details available. Ask the representative to document the problem and explain the available refund, replacement, return, or account-resolution process. Keep copies of email correspondence and any case information provided.
Step 2: Use the Return or Warranty Process When Applicable
If the complaint concerns an unwanted online purchase, qualifying products can generally be returned within 30 days of purchase if they are unused, unwashed, and unaltered. If the product has a manufacturing defect, submit an online warranty claim instead. The North Face generally reviews warranty claims within 5 to 7 business days, and qualifying products may be repaired, replaced, or credited.
Step 3: Request Additional Customer Care or Warranty Review
If the initial response does not resolve the issue, contact Customer Care again and request further review. For warranty matters, use 855-500-8639 or US_Warranty@thenorthface.com. Provide photographs, proof of purchase, prior case details, and a timeline of previous conversations. Explain clearly what remains unresolved and what outcome you are requesting. Keep all correspondence in one thread where possible so the escalation team can review the previous history.
Step 4: Escalate Serious Corporate Matters Through VF Corporation
For a serious unresolved corporate issue, correspondence can be directed to the parent company’s current headquarters at VF Corporation, 1551 Wewatta Street, Denver, CO 80202. Include your full contact information, order or product details, previous Customer Service case information, dates, and a chronological explanation of the complaint. Attach copies rather than original receipts or evidence and clearly state the requested resolution.
Step 5: Use the Appropriate External Complaint Process if Necessary
If the issue remains unresolved, the proper external route depends on the complaint. Product-safety concerns may involve the U.S. Consumer Product Safety Commission, payment disputes can involve the customer’s card issuer, and general consumer complaints can be submitted to the applicable state consumer-protection agency or Attorney General. Privacy concerns may be handled under applicable state privacy laws, while counterfeit-product concerns can involve the marketplace, payment provider, or relevant enforcement authority. Keep receipts, photographs, tracking information, warranty responses, and Customer Service records before escalating externally.
