The Coffee Bean & Tea Leaf
The Coffee Bean & Tea Leaf
The Coffee Bean & Tea Leaf, commonly abbreviated as CBTL, is a global specialty coffee and tea café brand founded in Southern California in 1963. Founder Herb Hyman opened the company’s first store and began importing and roasting specialty coffee at a time when premium coffee culture in the United States was still developing.
The company sells espresso drinks, brewed coffee, cold brew, premium tea, tea lattes, its signature Ice Blended beverages, powders, food, bakery products, packaged coffee, tea, drinkware, and other retail merchandise. It operates through a combination of company-owned and franchised cafés in the United States and international markets.
The Coffee Bean & Tea Leaf became part of Jollibee Group in 2019, when Jollibee completed its acquisition of the brand. Current Jollibee leadership identifies Jose Ma. A. Miñana Jr. as Chief Executive Officer of The Coffee Bean & Tea Leaf. At year-end 2025, Jollibee reported 1,079 CBTL stores globally, while the brand continued international expansion in 2025 and 2026.
1-800-832-5323
This number is currently published by The Coffee Bean & Tea Leaf for accessibility and online-service assistance and serves as the clearest verified central U.S. contact number.
1-800-832-5323
The company also provides a Customer Care contact form:
https://www.coffeebean.com/pages/contact
International Coffee & Tea, LLC
The Coffee Bean & Tea Leaf
550 S. Hope Street, Suite 2100
Los Angeles, CA 90071
United States
The Coffee Bean & Tea Leaf
550 S. Hope Street, Suite 2100
Los Angeles, CA 90071
United States
Current 2026 official promotion rules identify International Coffee & Tea, LLC d/b/a The Coffee Bean & Tea Leaf at this Los Angeles address.
The company currently emphasizes online Customer Care forms rather than a universal general support email.
Accessibility inquiries are accepted through the email channel published on its Accessibility page, while franchising inquiries use:
franchising@coffeebean.com.
Coffee Shops, Specialty Coffee, Tea, Foodservice, Franchising, Retail Beverages and Packaged Coffee & Tea
1963
Herb Hyman
Jose Ma. A. Miñana Jr.
Jollibee Group’s current leadership page identifies him as:
Chief Executive Officer, The Coffee Bean & Tea Leaf.
International Coffee & Tea, LLC
Jollibee Foods Corporation / Jollibee Group
The Coffee Bean & Tea Leaf is controlled through Jollibee Group’s international corporate structure.
Jollibee completed its acquisition of the brand in September 2019.
At December 31, 2025:
1,079 CBTL stores worldwide.
The company also describes the brand more broadly as having more than 1,000 cafés in more than 20 countries.
20+ countries
Jollibee has described the brand as operating across more than 20 countries, with previous corporate materials specifying 24 countries.
The Coffee Bean & Tea Leaf does not prominently publish public walk-in hours for its Los Angeles corporate office.
Customers should use the Customer Care form or central phone number before visiting.
The Coffee Bean & Tea Leaf does not operate a standalone public Investor Relations department.
Investor relations are handled by parent company Jollibee Foods Corporation.
https://www.coffeebean.com/pages/careers
The company recruits baristas, shift supervisors, general managers, district managers, corporate staff, roasting and distribution employees, and other personnel.
The Coffee Bean & Tea Leaf offers café beverages, food, packaged coffee and tea, retail merchandise, rewards, delivery, online ordering, subscriptions, franchising, and business beverage solutions.
The company serves espresso-based beverages prepared from its roasted coffee.Customers can order traditional espresso as well as drinks built around espresso shots.
The café menu includes hot and iced lattes with milk and flavor options.Seasonal and limited-time lattes are also introduced throughout the year.
The Coffee Bean & Tea Leaf serves traditional brewed coffee using selected roasted beans.Roasts and origin offerings can vary by café and season.
Cold brew coffee is prepared using a slower cold-extraction process.The brand includes cold brew within its current café beverage categories.
The Original Ice Blended beverage is one of The Coffee Bean & Tea Leaf’s signature products.
The frozen beverage category includes coffee-based, tea-based, seasonal, and caffeine-free options.
Ice Blended Tea combines tea flavors with the brand’s frozen blended beverage format.Availability and flavors vary by café and promotional period.
The Coffee Bean & Tea Leaf offers selected Ice Blended drinks without coffee or traditional caffeinated tea.
These options are useful for customers who want the frozen beverage experience without standard coffee-based ingredients.
The brand sells premium hot and iced teas sourced from different regions.
Tea varieties can include black, green, herbal, flavored, and specialty loose-leaf selections.
Tea lattes combine brewed tea with milk and other flavor ingredients.
Examples include Chai Tea Latte, which uses Darjeeling black tea, spices, milk, and vanilla powder.
Cold Brew Tea is part of the company’s current café menu.
The brand has historically positioned itself as an early global café operator to offer cold-brewed tea.
The Coffee Bean & Tea Leaf introduced Hojicha creations as a featured tea offering in 2026.
These drinks expand the café’s selection of globally inspired tea products.
Hot and cold cocoa beverages are included in the current café menu.
Customers can order cocoa as an alternative to coffee and tea.
The company regularly introduces limited-time beverages.
Current fall 2026 promotions include pumpkin beverages as well as seasonal themed drinks such as Ghost and Goblin Iced Lattes.
Customers can purchase whole bean coffee for home brewing.Products include selected origins, blends, and roast styles.
Ground coffee products are available for customers who prefer ready-to-brew packaged coffee.
The brand also supplies ground coffee to selected office and foodservice customers.
The Coffee Bean & Tea Leaf sells single-serve coffee formats, including compatible pod products.
These are available through home-shopping and business beverage programs.
Packaged teas are sold for home brewing and commercial use.
Customers can purchase tea bags and other tea formats through the online store and selected café locations.
The company sells powders used in café drinks and home preparation.
Powder products can include vanilla, chocolate, and other specialty beverage ingredients.
Participating cafés sell baked goods that complement coffee and tea.
Product selection can include pastries and breakfast-oriented baked items depending on location.
The Coffee Bean & Tea Leaf sells prepared food and light meals at selected cafés.International stores can have different food menus based on local market preferences.
Customers can order qualifying drinks and food through the company’s website and app.Orders can be placed for pickup at participating cafés.
Delivery is available through the company’s website or app at participating locations.
Third-party delivery may also be available through services such as DoorDash, Uber Eats, Postmates, and Grubhub depending on the market.
The Coffee Bean Rewards program allows members to earn points and receive promotional benefits at participating U.S. stores.
The current 2026 terms state that membership is free.
The Coffee Bean Rewards app gives customers access to loyalty benefits, offers, account information, and participating café ordering.
Current promotions advertise a free first drink for eligible new app members.
Customers can purchase coffee, tea, powders, equipment, drinkware, and other merchandise through the online store.
Shop For Home purchases are separate from ordinary café transactions.
The online store sells mugs, tumblers, reusable cups, and branded drinkware.
Limited collections and collaborations may also be available.
The company sells selected coffee-brewing equipment for home use.
Current online merchandise includes branded or collaborative equipment products.
The online store offers subscription options for qualifying coffee and related products.Availability and shipment frequency depend on current program terms.
The Coffee Bean & Tea Leaf offers commercial coffee and tea programs for workplaces.
Office services can include portion packs, single-cup pods, tea bags, equipment support, and branded materials.
The company’s Proudly Pouring program supports restaurants, hotels, institutions, and other foodservice operators that want to serve Coffee Bean & Tea Leaf beverages.
Services can include coffee, tea, equipment, menu support, signage, and product-development assistance.
The Coffee Bean & Tea Leaf expands internationally and domestically through franchising.
Franchise inquiries:
franchising@coffeebean.com.
Consumable Shop For Home items such as coffee, tea, and powders generally cannot be returned.
For damaged or defective non-consumable merchandise such as drinkware or apparel, customers should contact support within 14 days.
1-800-832-5323
This is the main currently verified public telephone contact published by the company for digital-accessibility and online-service assistance.
A separate headquarters switchboard is not prominently published on the current main website.
Use:
1-800-832-5323
for current central customer routing.
1-800-832-5323
No separately published current general corporate-office number was located on the official site.
1-800-832-5323
The company strongly emphasizes its online Contact Us form:
https://www.coffeebean.com/pages/contact
Use the Customer Care form for issues involving online purchases.
For orders placed directly through The Coffee Bean & Tea Leaf’s website or app, use company Customer Care.
For orders placed through a third-party delivery platform, contact that delivery provider.
Use the Customer Care form or:
1-800-832-5323
for applicable Rewards and account concerns.
1-800-832-5323.
Email:
franchising@coffeebean.com.
No separate public billing-only phone number is prominently listed.
Use Customer Care.
The Coffee Bean & Tea Leaf does not publish a universal consumer Sales Department telephone number.
Corporate foodservice and specialty sales are routed through dedicated inquiry forms.
International franchise operations maintain local contacts.
The U.S. customer number should not be assumed to cover every international market.
No universal public corporate emergency hotline is listed.
Immediate medical, police, or fire emergencies at a café should be reported to local emergency services and store management.
The Coffee Bean & Tea Leaf does not have independent public Investor Relations.Investor inquiries belong to parent company Jollibee Foods Corporation.
No permanent universal U.S. media phone number is prominently published on the consumer website.
No universal applicant HR number is prominently published.
Careers:
https://www.coffeebean.com/pages/careers
Not generally applicable.
The company operates cafés rather than reservation-based restaurants.
For a café experience, online order, Rewards issue, product concern, delivery question, or customer-service complaint, use the official Contact Us form at https://www.coffeebean.com/pages/contact. Customers can also call 1-800-832-5323, which is the current verified number published by the company for accessibility and online-service assistance.
For a complaint involving a specific café, contact the store manager first and retain the store address, receipt, transaction time, and order details. If the issue remains unresolved, submit the information through corporate Customer Care so the matter can be routed to the appropriate regional or franchise team.
International Coffee & Tea, LLC
d/b/a The Coffee Bean & Tea Leaf
550 S. Hope Street, Suite 2100
Los Angeles, CA 90071
United States
Current official 2026 sweepstakes and promotional rules published by the company identify this as the sponsor and company address.
International Coffee & Tea, LLC
The current Rewards Terms and Applicant Privacy Notice both identify this entity as the U.S. business operating The Coffee Bean & Tea Leaf.
Jose Ma. A. Miñana Jr.
Current Jollibee Group leadership identifies him as Chief Executive Officer of The Coffee Bean & Tea Leaf.
Jollibee Foods Corporation
also known as:
Jollibee Group
2019
Jollibee completed the acquisition of The Coffee Bean & Tea Leaf in September 2019.
The Coffee Bean & Tea Leaf began in:
Southern California
in:
1963
Founder Herb Hyman imported and roasted coffee for the first store.
At December 31, 2025:
1,079 stores.
More than:
20 countries
The brand continued adding markets in 2025, including its first store in the Maldives.
Jollibee Group reported strong coffee and tea segment growth during 2025.The Coffee Bean & Tea Leaf remained one of Jollibee’s principal international coffee brands.
The company describes itself as:
Born and brewed in Southern California since 1963and emphasizes globally inspired coffee and tea experiences.
The Coffee Bean & Tea Leaf uses both company-operated and franchised stores.Its international growth relies significantly on licensed and franchise partners.
The Coffee Bean & Tea Leaf itself is not separately publicly traded.Parent company Jollibee Foods Corporation is publicly listed in the Philippines.
Customers may need to complain about a café order, employee interaction, beverage quality, Rewards account, online purchase, delivery, damaged merchandise, refund, accessibility issue, or franchise location. Keep the receipt, café address, order number, purchase time, payment information, photos where relevant, and prior communication.
For a store-level complaint, first contact the café where the transaction occurred and ask to speak with the manager. Provide the order details and explain the problem clearly. If the issue involves an incorrect drink, food quality, employee behavior, cleanliness, or payment, explain what resolution you are requesting and keep a record of the manager’s response.
If the café does not resolve the problem, submit the complaint at:
https://www.coffeebean.com/pages/contact
The company specifically invites questions, suggestions, concerns, and employee recognition through this channel. Include the store location, transaction details, earlier manager contact, and any supporting photos.
For online merchandise returns, follow the company’s Returns and Exchanges process. Non-consumable merchandise that arrives damaged or defective should generally be reported within 14 days. For accessibility concerns, call 1-800-832-5323 or use the accessibility contact provided by the company.
For a serious unresolved U.S. corporate complaint, written correspondence can be directed to:
International Coffee & Tea, LLC
The Coffee Bean & Tea Leaf
550 S. Hope Street, Suite 2100
Los Angeles, CA 90071
Include your contact information, café or order details, prior complaint history, dates, and copies rather than originals of receipts or supporting materials. Current 2026 official company rules confirm this Los Angeles address.
If the issue remains unresolved, the appropriate outside process depends on the complaint. Food-safety concerns may be reported to the relevant local health department, payment disputes can involve the card issuer or payment platform, and general consumer concerns can be submitted to the applicable state Attorney General or consumer-protection agency. Employment or accessibility complaints follow separate regulatory processes. Keep receipts, photographs, support correspondence, and company responses before escalating.
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