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- The Cheesecake Factory
About The Cheesecake Factory
The Cheesecake Factory Incorporated (NASDAQ: CAKE) is one of America’s most iconic upscale casual dining restaurant companies, headquartered in Calabasas Hills, California. Founded in 1978 by David Overton in Beverly Hills, California — inspired by his mother Evelyn Overton’s original cheesecake recipes from the 1940s — the brand has grown into a 370+ location national and international restaurant group operating across 12 countries. The Cheesecake Factory is famous for its 250+ item menu, oversized portions, and 50+ original cheesecake varieties. The company also owns North Italia, Flower Child, and the Fox Restaurant Concepts portfolio.
The Cheesecake Factory reported Q1 2026 total revenues of $978.8 million — up 5.6% year-over-year — with comparable restaurant sales growing 1.6% and adjusted EPS of $1.05, beating analyst expectations. For full fiscal year 2026, the company targets $3.91 billion in revenue and plans to open up to 26 new restaurants across all brands.
Quick Information
Industry
Upscale Casual Dining — Full-Service Restaurant & Bakery
Founded
1978, Beverly Hills, California
NASDAQ Ticker
CAKE
Chairman & CEO
David Overton (founder; since 1978)
Number of Locations
370+ in 12 countries
Number of Employees
45,000+
Annual Revenue
$3.581 billion (fiscal 2025)
Website
www.thecheesecakefactory.com
Products & Services
The Cheesecake Factory Incorporated operates across four core restaurant brands and a large-scale bakery division:
- The Cheesecake Factory — flagship full-service restaurants with 250+ menu items and 50+ handcrafted cheesecake varieties
- North Italia — upscale contemporary Italian concept with handmade pastas and wood-fired pizzas
- Flower Child — health-forward fast-casual concept serving organic bowls, wraps, and salads
- Fox Restaurant Concepts (FRC) — diverse portfolio including Culinary Dropout and Blanco Tacos + Tequila
- The Cheesecake Factory Bakery — industrial-scale cheesecake production from facilities in Calabasas Hills, CA and Battleboro, NC; supplying Costco, Target, and international licensees
Corporate Phone Numbers
Guest Care Line Number(Daily 8AM–8PM EST)
1-855-820-9994 — primary Cheesecake Factory Guest Care line for general inquiries, online order support, and customer concerns. Available daily 8:00 AM to 8:00 PM EST.
Corporate Headquarters Number (Main)
(818) 871-3000 — Cheesecake Factory corporate headquarters main switchboard at 26901 Malibu Hills Road, Calabasas Hills, California. Available Monday–Friday 9:00 AM to 5:00 PM PT.
Corporate Direct Number (Complaints)
(818) 871-3281 — direct corporate phone number for customer service complaints and corporate-level escalations. Available during regular business hours.
Corporate Fax Number
(818) 871-3001 — Cheesecake Factory corporate headquarters fax line for formal written correspondence.
Privacy Inquiries Number
1-866-458-2951 — dedicated line for privacy, personal data, and CCPA/privacy rights inquiries.
How to Reach a Real Person
Call 1-855-820-9994 (daily 8:00 AM–8:00 PM EST) for the Guest Care team, or (818) 871-3281 for direct corporate-level complaints during business hours. For in-restaurant issues, the General Manager on-site is the fastest point of contact — they have immediate authority to issue credits, remake dishes, and resolve complaints on the spot.
For written complaints, submit the online form at thecheesecakefactory.com/connect/. The Cheesecake Factory does not maintain a direct public customer email — the Connect form is the designated written channel. The brand also responds via @CheesecakeFctry on X (Twitter) and its official Facebook and Instagram pages.
Headquarters & Corporate Office Address
The Cheesecake Factory Incorporated has been headquartered in the Calabasas Hills area of Los Angeles County, California since founder David Overton established the company’s operational base in the western San Fernando Valley — where it occupies its landmark white corporate campus at 26901 Malibu Hills Road in Calabasas Hills, located in the hills above Agoura Road between the 101 Freeway and the Santa Monica Mountains. This facility — formally known as the Corporate Support Center — serves as the nerve center of the entire Cheesecake Factory Incorporated enterprise, housing Chairman and CEO David Overton, President David Gordon, the full executive leadership team, and all corporate support functions including restaurant operations, culinary development, marketing, supply chain, finance, legal, technology, and human resources. Just down the road at 26950 Agoura Road sits the West Coast Bakery — the company’s primary bakery production facility producing millions of cheesecakes and specialty desserts annually for restaurants, retail, and international distribution.
The Cheesecake Factory Incorporated — Corporate Headquarters
26901 Malibu Hills Road
Calabasas Hills, California 91301
United States
The Cheesecake Factory — West Coast Bakery & Corporate Offices
26950 Agoura Road
Calabasas Hills, California 91301
United States
The Cheesecake Factory — East Coast Bakery
6792 Corporation Parkway
Battleboro (Rocky Mount), North Carolina 27809
United States
The Cheesecake Factory — Customer Correspondence Mailing Address
The Cheesecake Factory Incorporated
26901 Malibu Hills Road
Calabasas Hills, California 91301
United States
For all formal written customer complaints and corporate correspondence, write to The Cheesecake Factory Incorporated, 26901 Malibu Hills Road, Calabasas Hills, California 91301, Attn: Guest Services. Include your full name, restaurant location, date of visit, a detailed description of your complaint, all prior contacts made, and the specific resolution you are requesting.
How to File a Complaint
Speak with the General Manager on-site
fastest resolution for food, service, or dining experience issues
Call 1-855-820-9994 — Guest Care, daily 8:00 AM–8:00 PM EST; ask for a case reference number
Call (818) 871-3281 — direct corporate complaints line for formal escalations
Submit the Connect form at thecheesecakefactory.com/connect/ — include restaurant location, visit date, and desired resolution
Write to corporate — 26901 Malibu Hills Road, Calabasas Hills, CA 91301, Attn: Guest Services
File a BBB complaint at www.bbb.org — typically prompts a corporate response
Contact your local health department — for food safety, foodborne illness, or sanitation
