Smart & Final
Smart & Final is an American grocery warehouse retailer that serves both household shoppers and business customers. Its history reaches back to 1871, when Herman W. Hellman, Jacob Haas, and Bernard Cohn established a grocery business in Los Angeles. Through subsequent partnerships, mergers, and changes in ownership, the operation developed into Smart & Final, combining wholesale-style purchasing with conventional grocery retail. The company also became an early private-label innovator, introducing its Iris canned-goods brand in the nineteenth century.
Today, Smart & Final operates warehouse-style grocery stores under the Smart & Final and Smart & Final Extra! formats. Its merchandise includes fresh meat and produce, dairy products, frozen foods, packaged groceries, beverages, restaurant supplies, disposable foodservice products, cleaning supplies, bulk products, and private-label merchandise. The retailer serves families as well as restaurants, caterers, clubs, nonprofit groups, small businesses, offices, and other organizations, and unlike traditional warehouse clubs, it does not require a paid membership.
Smart & Final is no longer an independently controlled public retailer. In July 2021, Grupo Comercial Chedraui acquired Smart & Final through its U.S. subsidiary, Bodega Latina Corporation, in a transaction originally valued at approximately $620 million including assumed debt. Smart & Final remains headquartered in Commerce, California, and its current company information reports 253 stores across California, Nevada, and Arizona with more than 11,000 employees.
Smart & Final Stores LLC
600 Citadel Drive
Commerce, CA 90040
United States
This is Smart & Final’s current verified corporate address. The company’s privacy policy, legal terms, and other current corporate materials continue to use 600 Citadel Drive in Commerce, California.
Smart & Final’s principal corporate office is located at the same Commerce address
600 Citadel Drive
Commerce, CA 90040
The location supports management, merchandising, digital commerce, customer operations, legal, human resources, and other Store Support Center functions.
For ordinary corporate and privacy correspondence
Smart & Final Stores LLC
600 Citadel Drive
Commerce, CA 90040
Employment-related correspondence uses a separate mailing address
Smart & Final Human Resources
P.O. Box 512377
Los Angeles, CA 90051-0377.
Privacy-related correspondence can be addressed to
Smart & Final Stores LLC
Attn: Privacy
600 Citadel Drive
Commerce, CA 90040
Formal arbitration notices under current Smart & Final Terms are also directed to the 600 Citadel Drive address.
For current public-facing corporate and customer routing, Smart & Final publishes:
800-894-0511
800-894-0511
General Customer Relations support is currently available Monday through Friday, 8:00 AM to 5:00 PM. Online and Digital Support operates Monday through Friday from 8:00 AM to 7:00 PM and Saturday and Sunday from 10:00 AM to 3:00 PM.
600 Citadel Drive, Commerce, CA 90040
600 Citadel Drive, Commerce, CA 90040
Smart & Final routes ordinary Customer Service email inquiries through its official online contact form.
Verified specialized contacts include
Privacy: SFprivacy@smartandfinal.com
Online Accessibility Support: sfonlinesupport@smartandfinal.com
Employment: Talent@smartandfinal.com.
Grocery Retail, Warehouse Grocery, Foodservice Supplies, Wholesale-Style Retail and E-Commerce
1871
Smart & Final traces its corporate history to a Los Angeles grocery business established in 1871.
More than 11,000 employees
253 stores
Current official company information lists operations in California, Nevada, and Arizona.
Smart & Final does not publish standard public walk-in hours for the Commerce corporate headquarters.Customer Relations operates Monday through Friday from 8:00 AM to 5:00 PM.
https://www.smartandfinal.com/
https://www.smartandfinal.com/sm/delivery/rsid/467/careers
Smart & Final carries traditional grocery products including canned foods, packaged meals, sauces, condiments, cereal, snacks, pasta, baking supplies, household staples, and other pantry products. Its warehouse-style model combines conventional retail sizes with larger packages aimed at businesses and high-volume households.
Stores carry fresh fruits, vegetables, herbs, salads, and other produce for household shoppers and foodservice customers. Larger packs and case quantities can be particularly useful for restaurants, caterers, schools, community organizations, and event planners.
Smart & Final sells beef, chicken, pork, and other meat products in both household and larger foodservice-oriented package sizes. Selection varies by store and may include fresh, frozen, portioned, bulk, and prepared items.
The dairy assortment includes milk, cheese, butter, eggs, yogurt, cream, and other refrigerated products. Business customers can purchase larger packages suited for restaurants, institutional kitchens, or catering operations.
Smart & Final sells frozen entrées, vegetables, fruit, meat, seafood, appetizers, desserts, and other frozen products. The category supports both everyday home use and commercial kitchens that rely on convenient, consistent food preparation.
Stores carry bottled water, soft drinks, juices, sports drinks, coffee, tea, and other beverages in individual and bulk quantities. Availability varies by market and applicable age restrictions.
A major distinction between Smart & Final and many conventional supermarkets is its assortment of products for restaurants and professional foodservice operations. Customers can purchase food containers, utensils, disposable tableware, catering supplies, kitchen essentials, and other business products.
Smart & Final carries commercial and household cleaning products such as disinfectants, soaps, paper towels, trash liners, cleaning chemicals, and janitorial supplies. Larger package sizes are useful for offices, restaurants, schools, and other organizations.
Products include plates, cups, napkins, cutlery, food trays, takeout containers, foil products, and related disposable supplies. These items are sold to consumers as well as professional caterers and foodservice businesses.
Smart & Final offers warehouse-style larger package sizes without requiring customers to pay a membership fee. Bulk formats are particularly useful for restaurants, events, large families, offices, clubs, and nonprofit organizations.
First Street is one of Smart & Final’s major private-label brands and covers a broad range of grocery, foodservice, paper, and household products. Private-label merchandise gives customers additional value-oriented alternatives to national brands.
Smart & Final also offers specialized private-label and natural-product selections, including items positioned around health, wellness, or ingredient preferences. Product availability and branding can change by store and category.
Smart & Final Extra! is the company’s larger-format store concept. These stores broaden the traditional warehouse assortment with more products oriented toward household shoppers, while still offering bulk and business quantities.
Customers can order qualifying products online through Smart & Final’s website. Digital ordering supports delivery and other fulfillment options depending on the customer’s location.
Smart & Final offers grocery delivery in supported markets, including delivery arrangements involving third-party service partners. Availability, delivery charges, minimum purchases, and service windows vary by location.
Restaurants, caterers, offices, churches, schools, clubs, and other organizations can shop Smart & Final for bulk groceries, beverages, disposable products, and operational supplies. The company specifically serves both household and business users through the same warehouse-style retail platform.
800-894-0511
Smart & Final currently uses this as its main verified public Customer Relations and support number.
Smart & Final does not prominently publish a separate headquarters switchboard distinct from Customer Relations.
Use
800-894-0511
800-894-0511
A separate current corporate-office switchboard is not prominently published.
800-894-0511
800-894-0511
800-894-0511
800-894-0511
Online and Digital Support currently has extended hours compared with general Customer Relations.
800-894-0511
sfonlinesupport@smartandfinal.com.
800-427-3443
888-881-1365
Talent@smartandfinal.com.
Smart & Final does not publish one universal separate sales number. Business customers can use Customer Relations or contact their local store.
A separate universal public Billing Department number is not prominently listed.
Online order or transaction concerns can begin through 800-894-0511.
No single verified public regional-office number is published.
Individual Smart & Final stores have their own local contact numbers.
Smart & Final’s retail operations are U.S.-focused, and the company does not publish one universal international Customer Service line.
No dedicated nationwide after-hours corporate emergency number is publicly listed.
Smart & Final itself no longer maintains a standalone public-company Investor Relations function because it is owned through Grupo Comercial Chedraui’s U.S. organization.
Smart & Final directs media inquiries through a dedicated media email/contact channel rather than prominently publishing a permanent media telephone number.
Not applicable.
The most direct route for an ordinary Smart & Final issue is 800-894-0511. General Customer Relations operates Monday through Friday from 8:00 AM to 5:00 PM, while Online and Digital Support has longer weekday hours plus weekend availability. When calling, have the store location, date of purchase, receipt or order number, product name, transaction amount, and any previous case information ready. This helps the representative determine whether the issue belongs with a specific store, online-order team, or another internal department.
For a complaint involving an in-store purchase, employee interaction, pricing issue, damaged product, or return, contacting the store manager first can produce a faster result because local management has access to that store’s transaction and operational information. If the issue involves delivery, website ordering, digital payment, account access, or accessibility, use central support at 800-894-0511 or the specialized online accessibility email.
Corporate, privacy, or employment matters should use the relevant specialized contact. Privacy questions can go to SFprivacy@smartandfinal.com, employment matters to 800-427-3443 or Talent@smartandfinal.com, while serious written corporate correspondence can be mailed to 600 Citadel Drive, Commerce, CA 90040.
Complaints may involve food quality, pricing, refunds, digital orders, delivery problems, employee conduct, accessibility, privacy, business-account issues, or another Smart & Final experience. Before escalating, keep the receipt or online order confirmation, store number or address, purchase date, photographs where relevant, payment information, product packaging, and records of previous conversations.
Call 800-894-0511 and explain the complaint clearly. Provide the store or online-order information, transaction date, affected products, and the outcome you are requesting. Ask the representative to document the complaint and provide any available reference number. For online purchases, include the order number and delivery details so the support team can trace the transaction efficiently.
Use the department that best matches the complaint. Online and delivery problems should go through Digital Support, accessibility issues can use sfonlinesupport@smartandfinal.com, privacy matters can be sent to SFprivacy@smartandfinal.com, and employment questions can use Human Resources. A department-specific approach reduces transfers and makes it more likely that the person reviewing the case has authority over the relevant process.
If the first response does not resolve the problem, ask for a supervisor, store manager, or Customer Relations management review. Provide the earlier case information and explain what has already been offered. For a store complaint, keep the store number and manager’s name. For online transactions, save screenshots, order confirmations, refund promises, and delivery records to support the escalation.
Smart & Final’s official Contact Us form provides a written route for customer feedback and complaints. Include complete details rather than a short general statement, especially the location, date, receipt or order number, earlier support contacts, and requested solution. Written complaints are useful when supporting documents or a detailed timeline are needed.
For a serious unresolved matter, send correspondence to Smart & Final Stores LLC, 600 Citadel Drive, Commerce, CA 90040. Include copies of relevant receipts, photographs, emails, case numbers, and previous responses. Explain the complaint chronologically and state the requested resolution clearly. Do not mail original documents that cannot easily be replaced.
If the complaint concerns privacy, use Smart & Final’s Privacy contact. If the matter has become a formal contractual dispute involving Smart & Final’s website or services, review the current Terms of Use carefully. Current Terms contain a formal arbitration provision and direct arbitration notices to Smart & Final Stores LLC at 600 Citadel Drive, Commerce, CA 90040.
The appropriate regulator depends on the complaint. Food-safety concerns may involve a county environmental-health department, the California Department of Public Health, FDA, USDA, or another applicable food regulator depending on the product. Weights-and-measures complaints about posted prices or quantity can be directed to the relevant county or state authority, while privacy concerns may fall under California privacy enforcement processes.
General consumer complaints may be submitted to the state Attorney General or another consumer-protection agency. If the dispute involves an unauthorized card transaction, duplicate charge, or an undelivered purchase, the customer can also contact the card issuer or payment provider after first attempting resolution with Smart & Final. Keep receipts, order confirmations, and written company responses to support the dispute.
If all ordinary escalation channels fail and the amount or issue justifies formal action, review Smart & Final’s current Terms and any applicable arbitration requirements before proceeding. Current Terms state that a signed individual arbitration notice describing the claim must be sent to Smart & Final Stores LLC, 600 Citadel Drive, Commerce, CA 90040 at least 10 days before initiating arbitration. For significant legal disputes, obtaining independent legal advice may be appropriate.
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