ServiceNow
ServiceNow, Inc. is a major enterprise software company that develops cloud-based platforms used by organizations to automate workflows, connect business systems, manage IT operations, improve customer service, support employees, and increasingly coordinate artificial intelligence across enterprise processes. The company was founded in 2004 by Fred Luddy and grew from an IT service management software provider into a broad enterprise workflow and AI platform company serving large corporations, government organizations, healthcare systems, financial institutions, universities, and other complex organizations.
ServiceNow’s core technology is the ServiceNow AI Platform, formerly centered around the Now Platform brand. The platform connects data, workflows, applications, employees, customers, IT systems, security teams, and AI agents in a shared architecture. ServiceNow’s major offerings now extend well beyond IT service management into customer relationship management, employee workflows, security operations, risk, finance and supply chain workflows, application development, strategic portfolio management, data and analytics, and enterprise AI orchestration. ServiceNow reported approximately $13.278 billion in 2025 revenue and 29,187 full-time employees at December 31, 2025.
ServiceNow remains a publicly traded independent company. It is listed on the New York Stock Exchange under ticker NOW, and its current Chairman and Chief Executive Officer is Bill McDermott. The company continues to operate from Santa Clara, California, and its current official location directory and SEC filings identify 2225 Lawson Lane, Santa Clara, CA 95054 as its headquarters.
ServiceNow, Inc.
2225 Lawson Lane
Santa Clara, CA 95054
United States
This is ServiceNow’s current official headquarters address. Both the company’s current office directory and its 2025 Form 10-K identify 2225 Lawson Lane as the principal executive office.
ServiceNow’s principal corporate office is the same as its current headquarters
2225 Lawson Lane
Santa Clara, CA 95054
The Santa Clara headquarters supports executive leadership, finance, legal, investor relations, product management, technology, sales, marketing, customer operations, human resources, and other corporate functions.
ServiceNow maintains numerous major offices throughout the United States and internationally. Current U.S. locations include offices in New York, San Francisco, San Diego, Pleasanton, Denver, Orlando, Atlanta, Chicago, Waltham, and Addison, Texas. These regional offices support sales, engineering, consulting, customer success, product development, and local business operations.
408-501-8550
ServiceNow lists this telephone number with its principal executive office in current SEC filings.
ServiceNow does not prominently publish one universal public consumer-style Customer Service number. Enterprise customers generally access technical support through the ServiceNow Support Portal and region-specific support telephone channels linked to their customer accounts.
2225 Lawson Lane, Santa Clara, CA 95054
2225 Lawson Lane, Santa Clara, CA 95054
ServiceNow does not publish one general public Customer Service email.
Investor Relations: ir@servicenow.com
Media: press@servicenow.com
Ethics & Compliance: legal_compliance@servicenow.com.
Enterprise Software, Cloud Computing, Artificial Intelligence, Workflow Automation, IT Management and Customer Experience Technology
2004
Fred Luddy
29,187 full-time employees as of December 31, 2025
This included 14,601 employees in the United States and 14,586 internationally.
Approximately $13.278 billion
Subscription revenue represented the overwhelming majority of total company revenue.
ServiceNow does not publish public walk-in hours for its Santa Clara headquarters.
Business visitors should arrange meetings in advance.
Investor Relations: https://investor.servicenow.com/
Careers: https://careers.servicenow.com/
The ServiceNow AI Platform is the company’s central enterprise technology foundation. It connects workflows, applications, data, cloud environments, AI models, employees, customers, and AI agents so businesses can coordinate work across departments rather than relying on disconnected systems.
ServiceNow IT Service Management, commonly called ITSM, helps organizations manage incidents, service requests, problems, changes, knowledge bases, service catalogs, and IT support workflows. It is one of the foundational products that established ServiceNow as a major enterprise software provider.
IT Operations Management helps enterprises monitor infrastructure, discover technology assets, map services, identify operational issues, and improve visibility across complex IT environments. It is designed to help organizations reduce outages and understand dependencies between services and infrastructure.
ServiceNow Customer Service Management connects customer-service interactions with back-office workflows, operations, field teams, products, and technical departments. This allows companies to resolve customer problems across departments rather than treating service as an isolated call-center function.
ServiceNow has expanded its CRM strategy to combine customer service, sales, order management, field service, and AI-assisted customer workflows. Its CRM offering is designed for enterprises that need customer processes connected directly with operational systems.
HR Service Delivery helps employees access HR information, submit requests, complete onboarding tasks, manage documents, and interact with human resources through digital workflows. Organizations use it to reduce manual HR administration and create more consistent employee experiences.
ServiceNow Security Operations helps security teams manage incidents, vulnerabilities, threat-response processes, and remediation workflows. Its purpose is to connect cybersecurity findings with the teams and business processes needed to fix them.
Integrated Risk Management helps enterprises manage governance, risk, compliance, audits, policies, controls, and operational risks. It gives organizations a central workflow environment for coordinating risk information across business units.
Strategic Portfolio Management helps organizations connect business strategy with projects, products, investments, resources, and measurable outcomes. It supports portfolio planning, demand management, project execution, agile development, and investment prioritization.
ServiceNow App Engine enables companies to build custom workflow applications on the ServiceNow platform. Professional developers and low-code users can create applications, automate processes, connect systems, and manage data without building an entirely separate technology stack.
ServiceNow provides automation and integration capabilities for connecting enterprise applications, APIs, data sources, robotic process automation, and third-party services. These tools allow businesses to automate tasks that span multiple technology environments.
ServiceNow increasingly uses generative AI and autonomous AI agents throughout its product portfolio. AI capabilities can summarize cases, generate content, automate repetitive work, assist employees, recommend actions, and coordinate tasks between different enterprise systems.
ServiceNow provides data, analytics, reporting, and intelligence tools that allow organizations to measure workflows, identify bottlenecks, monitor service performance, and improve decisions using real-time operational information.
ServiceNow provides professional services and expert support for complex implementations, platform optimization, architecture, adoption, and transformation initiatives. The company also works extensively with consulting firms and implementation partners.
ServiceNow University provides education, training, certifications, and skills development for employees, customers, partners, and individuals interested in ServiceNow careers. It also supports the company’s RiseUp initiative to expand access to technology skills.
408-501-8550.
408-501-8550
408-501-8550
408-501-8550
ServiceNow does not publicly promote one universal consumer-style Customer Service number.
Enterprise customers should use the authenticated ServiceNow Support Portal and the support phone numbers assigned to their country or customer relationship.
No single public worldwide support number is promoted.
ServiceNow technical support is available 24 hours a day, 7 days a week, and customers can access appropriate support channels through their ServiceNow administrator and Support Portal.
No universal public toll-free corporate number is listed.
ServiceNow routes sales inquiries through its Contact Sales system and regional sales organization rather than publishing one universal public sales telephone number.
A separate public billing-only phone number is not prominently listed.
Enterprise billing matters should be handled through the customer’s account team, contract representative, or ServiceNow support channel.
ServiceNow maintains regional offices worldwide, but no single regional number covers every office.Customers should use the company’s official Locations page to identify the relevant regional office.
Branch-specific public numbers are not consistently published for every ServiceNow office.
ServiceNow maintains country-specific support and corporate channels rather than one global consumer hotline.
No public corporate emergency number is listed.
Technical support for eligible enterprise customers operates 24/7.
ServiceNow does not prominently publish a dedicated Investor Relations phone number.
Investor Relations Email: ir@servicenow.com.
No permanent public media phone number is prominently listed.
Americas Media Email: press@servicenow.com.
ServiceNow does not publish one universal applicant HR phone number.
https://careers.servicenow.com/
855-869-7272
This is ServiceNow’s Speak Up Line for reporting potential ethics, compliance, legal, or policy violations.
legal_compliance@servicenow.com.
For an existing enterprise customer, the fastest route to a real ServiceNow support professional is usually the authenticated ServiceNow Support Portal rather than the corporate headquarters number. Have your company name, instance information, support entitlement, case number if one already exists, affected product, incident priority, and a concise technical description ready. ServiceNow’s support program operates 24/7 for qualifying customers, especially for critical incidents affecting availability or major platform functions.
For corporate questions that are not technical support matters, call 408-501-8550 and explain which department you need. Investor questions should use ir@servicenow.com, media inquiries should use press@servicenow.com, while job applicants should use the Careers website. Ethics or compliance concerns should go through the Speak Up Line rather than ordinary corporate support.
If the issue concerns a ServiceNow implementation being delivered by a consultant, reseller, or systems integrator, first determine whether the issue belongs to ServiceNow itself or to the implementation partner. ServiceNow Customer Support generally addresses defects in the subscription service, while configuration, implementation, custom development, and consulting issues may require the customer’s internal administrator or implementation partner.
Complaints involving subscription service quality, billing, contracts, technical incidents, professional services, sales conduct, privacy, ethics, or another ServiceNow business interaction should be documented carefully. Before escalating, gather the contract or order information, company account name, support case numbers, invoices, correspondence, incident timelines, screenshots, and names of ServiceNow or partner representatives previously contacted.
Existing customers should begin by opening or updating a case through the ServiceNow Support Portal. Explain the problem clearly, identify the affected product or instance, provide business impact, attach relevant logs or screenshots, and classify the incident appropriately. Keeping the complaint within an official case creates a record that can be reviewed by technical support and customer-success teams.
If the issue is not a software defect, contact the department responsible for the matter. Billing and contract concerns should go through the account team, implementation problems may require Professional Services or a partner, investor issues should use Investor Relations, and privacy or legal concerns should use the appropriate corporate channel. Routing the matter correctly is important because technical Customer Support does not handle every type of business complaint.
If the original support representative, account executive, or project team cannot resolve the matter, request escalation to a support manager, customer-success leader, account executive manager, or other responsible management team. Provide the existing case number and a concise chronology of what has already happened so the escalation does not restart from the beginning.
Submit the complaint in writing through the relevant ServiceNow support, account, legal, or compliance channel. Written communication should identify your organization, contract or account details, disputed action, dates, previous attempts to resolve the issue, and the specific remedy requested. Written records are especially useful for contractual, billing, privacy, and enterprise-service disputes.
For a serious unresolved corporate matter, written correspondence can be sent to ServiceNow, Inc., 2225 Lawson Lane, Santa Clara, CA 95054. Include copies of relevant contracts, invoices, case histories, and correspondence rather than original documents. State clearly which internal departments have already reviewed the matter and what resolution remains outstanding.
Potential ethics, fraud, regulatory, harassment, policy, or compliance concerns can be reported to ServiceNow’s Ethics & Compliance organization. The company publishes legal_compliance@servicenow.com, an online EthicsPoint reporting channel, and the 855-869-7272 Speak Up Line. These channels are more appropriate than ordinary technical support for allegations involving corporate conduct.
If the issue raises a regulatory concern, use the regulator that has jurisdiction over the specific matter. Privacy and data-protection complaints may involve state, federal, or international privacy authorities, securities matters can involve the U.S. Securities and Exchange Commission, and employment complaints may involve labor or civil-rights agencies. Regulatory escalation should match the nature of the complaint rather than using one agency for every issue.
Most ServiceNow customers are businesses rather than individual consumers, so contractual dispute procedures are often more relevant than ordinary consumer complaint channels. However, payment disputes, deceptive-business allegations, or qualifying consumer issues may be raised with a payment provider, state Attorney General, or appropriate consumer-protection agency. Preserve contracts, invoices, correspondence, and support records before filing externally.
If a material contract dispute remains unresolved, review the governing ServiceNow agreement for notice requirements, choice of law, dispute-resolution provisions, arbitration clauses, and litigation procedures. Enterprise contracts can contain negotiated terms that differ from standard online conditions, so the signed agreement should control the next step. For substantial financial or legal disputes, obtain qualified legal advice before beginning arbitration or litigation.
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