Safeway Inc.
Safeway is a major American supermarket and pharmacy brand owned by Albertsons Companies, Inc. The chain operates grocery stores offering fresh produce, meat and seafood, bakery products, deli foods, dairy products, frozen foods, pantry staples, household goods, health and beauty products, beverages, floral services, prepared foods, pharmacy services, fuel rewards, pickup, grocery delivery, and digital loyalty programs. Safeway has a particularly strong presence in the western United States.
Safeway was founded in 1915 and grew into one of the country’s best-known supermarket companies. For many decades, Safeway operated as an independent corporation headquartered in California. Following its merger with Albertsons, Safeway became one of the principal retail banners within Albertsons Companies. Albertsons currently operates more than 2,200 stores across 34 states and the District of Columbia under banners including Safeway, Albertsons, Vons, Jewel-Osco, Shaw’s, ACME, Tom Thumb, Randalls, Carrs, Pavilions, and others.
Safeway retains significant corporate and divisional operations in Pleasanton, California, but its ultimate parent company’s principal corporate headquarters is now 250 Parkcenter Boulevard, Boise, Idaho 83706. Albertsons’ current SEC filings identify Boise as the official corporate headquarters and separately confirm that the company maintains corporate offices in Pleasanton, California. Current CEO Susan Morris leads Albertsons Companies and therefore the broader corporate organization that includes Safeway.
Safeway’s primary current Retail Store/Corporate Customer Support number is
877-723-3929.
877-723-3929
Customers can use this number for retail-store and general corporate issues.
877-505-4040.
Safeway maintains major California corporate operations associated with:
Pleasanton, California
However, Safeway is no longer a standalone public corporation with a separate principal executive headquarters.
Albertsons Companies, Inc.
250 Parkcenter Boulevard
Boise, ID 83706
United States
Corporate Phone: 208-395-6200.
Safeway Customer Support Center
M.S. 10501
P.O. Box 29093
Phoenix, AZ 85038
United States.
Safeway uses web forms and telephone support for most customer inquiries.
Current Terms also identify:
webcomments@albertsons.com
for website-related questions.
Supermarkets, Grocery Retail, Pharmacy, Fuel, E-Commerce, Grocery Delivery and Food Retail
1915
Albertsons Companies, Inc.
Susan Morris
Current 2026 SEC filings identify Susan Morris as Chief Executive Officer of Albertsons Companies.
250 Parkcenter Boulevard, Boise, ID 83706
208-395-6200.
Albertsons Companies operates
2,200+ stores
across 34 states and the District of Columbia.
Current Safeway careers information describes Albertsons Companies as having approximately:
290,000 associates.
22 distribution centers
according to current company careers information.
19 manufacturing plants.
Safeway does not publish standardized public walk-in hours for corporate offices.
Contact Customer Service before attempting an in-person corporate visit.
Safeway does not maintain separate Investor Relations because it is part of Albertsons Companies.
Parent company Investor Relations
https://investor.albertsonscompanies.com/
Albertsons Companies trades on:
NYSE
Ticker
ACI
https://www.safeway.com/careers.html
Safeway hires across stores, pharmacies, warehouses, manufacturing, corporate functions, technology, logistics, merchandising, and management.
Safeway stores sell a broad range of packaged grocery items including canned foods, pasta, rice, cereals, sauces, condiments, snacks, baking supplies, beverages, international foods, and household pantry essentials.
The chain combines major national brands with Albertsons Companies’ private-label products.
Safeway provides fresh fruits, vegetables, herbs, packaged salads, organic produce, and seasonal products.
Produce departments frequently include both conventional and organic selections to serve different dietary preferences and price points.
Safeway sells beef, pork, poultry, and other fresh or packaged meat products.
Many locations also provide butcher-counter services, larger family packs, marinated selections, and special-order assistance.
Selected stores offer fresh and frozen fish, shellfish, prepared seafood, and related products.
Service-counter availability varies according to store size and regional demand.
Safeway bakery departments produce bread, cakes, cookies, pastries, muffins, rolls, and other baked goods.
Many stores also accept customized cake orders for birthdays, weddings, graduations, and other events.
Safeway deli departments sell prepared meats, cheeses, sandwiches, hot foods, salads, party trays, and grab-and-go meals.
The deli is an important convenience category for customers looking for prepared food without a full restaurant visit.
Safeway offers ready-to-eat and heat-and-eat foods through deli, refrigerated, frozen, and specialty areas.
Meal options can include chicken, salads, sandwiches, soups, sides, entrées, pizzas, and meal kits.
The dairy section includes milk, yogurt, butter, cheese, eggs, cream, plant-based alternatives, and other refrigerated essentials.
Safeway stocks both national brands and private-label products.
Safeway sells frozen vegetables, fruits, entrées, pizzas, desserts, breakfast products, seafood, meats, and specialty foods.
Frozen categories provide both everyday value products and premium or health-focused selections.
Safeway carries organic, natural, plant-based, gluten-free, and specialty-diet products across multiple departments.
Product availability differs by market and store size.
Safeway Pharmacy provides prescription filling, refill management, medication pickup, vaccine scheduling, and other pharmacy services at participating locations.
Customers can manage qualifying prescriptions and pharmacy profiles online.
Participating Safeway pharmacies administer vaccines based on state regulations and pharmacist availability.
Customers can schedule many vaccinations through Safeway’s pharmacy platform.
Customers can refill eligible prescriptions online or through participating Safeway pharmacies.
Digital pharmacy tools allow customers to track and manage prescriptions more conveniently.
Safeway offers home grocery delivery in eligible markets.
Customers can select products online, choose an available delivery window, and have groceries delivered from participating stores.
Safeway offers grocery pickup at participating stores.
Customers place orders online or in the app and collect groceries from designated pickup areas without shopping inside the store.
Safeway for U is the chain’s digital loyalty and personalized-deals platform.
Members can load digital coupons, receive individualized promotions, track rewards, and access qualifying discounts through their account.
Eligible Safeway purchases can earn rewards that may be redeemed toward fuel discounts at participating fuel locations.
Reward availability and redemption rules vary by market and current program terms.
Many Safeway markets include branded fuel centers.
Fuel centers sell gasoline and may participate in Safeway’s loyalty and fuel-rewards programs.
Selected Safeway locations have floral departments selling bouquets, arrangements, plants, balloons, seasonal products, and gifts.
Customers can purchase flowers for everyday occasions as well as holidays, celebrations, and memorials.
Many locations accept orders for deli trays, bakery items, cakes, sandwiches, and other larger-format foods suitable for events.
Available catering options differ by location.
Safeway sells gift cards for Safeway and a range of third-party retailers, restaurants, entertainment services, and digital products.
Gift-card terms depend on the issuer.
Selected stores provide money-transfer and related customer-service functions.
Availability depends on location and state law.
Safeway customers can load eligible coupons to their loyalty accounts before shopping.
Digital discounts are generally applied when customers identify their account at checkout.
Safeway customers can manage personal details, payment methods, digital offers, orders, loyalty information, and preferences online.
Customers who receive missing or incorrect delivery/pickup items can use Safeway’s online support tools to request refunds or report problems.
877-723-3929.
877-723-3929
877-505-4040.
877-635-4833.
844-549-1193
Safeway currently offers text support for Retail Store/Corporate/Grocery Delivery and Pickup inquiries during published weekday hours.
208-395-4722
This number is for media inquiries, not routine Customer Service.
208-395-6200
Albertsons Companies headquarters.
Pharmacy numbers differ by store.
Customers should locate their Safeway Pharmacy through the online store/pharmacy finder.
Prescription-specific concerns should generally be handled through the pharmacy where the prescription is filled.
Safeway does not publish one centralized billing-only consumer line.
Retail payment concerns can begin with:
877-723-3929
877-505-4040
for grocery delivery and pickup support.
General Safeway for U questions can be routed through:
877-723-3929
or through the online loyalty-support tools.
Individual Safeway stores have their own telephone numbers.
Use
Safeway itself has no separate Investor Relations department.
Investor matters belong to Albertsons Companies.
Safeway does not publish one universal applicant HR number.
https://www.safeway.com/careers.html
For store purchases, loyalty accounts, employee interactions, refunds, product complaints, and general corporate matters, call 877-723-3929. For online grocery pickup or delivery problems, use 877-505-4040. Having the store address, receipt, loyalty-card information, order number, date, and product details ready will make the conversation more efficient.
For store-specific matters, contacting the local store manager first is usually the fastest route. Pharmacy concerns should normally begin with the pharmacist or pharmacy manager at the location that filled the prescription because prescription records and clinical details are maintained locally.
Safeway is no longer an independent publicly traded corporation.
It operates as a retail banner within
Albertsons Companies, Inc.
Albertsons Companies, Inc.
250 Parkcenter Boulevard
Boise, ID 83706
United States
Albertsons Companies continues to maintain a major corporate office in
Pleasanton, California
This reflects Safeway’s historical California corporate presence, but the official principal executive headquarters of Albertsons Companies is Boise.
Customer Support Center
M.S. 10501
P.O. Box 29093
Phoenix, AZ 85038.
Public Affairs Department
250 E. Parkcenter Boulevard
Boise, ID 83706.
Susan Morris
She serves as Chief Executive Officer and Director of Albertsons Companies.
Albertsons Companies currently operates
2,200+ stores
across
34 states and the District of Columbia.
Approximately
290,000 associates
according to current Safeway careers information.
22 distribution centers
19 manufacturing plants.
Albertsons Companies trades on
NYSE: ACI
Safeway historically maintained its corporate headquarters in California before becoming part of Albertsons Companies.
For a current headquarters page, the California office should be distinguished from the official Albertsons Companies principal executive headquarters in Boise, Idaho.
Before escalating a complaint, keep the receipt, Safeway for U phone number or account, store address, order number, delivery information, product photographs, payment record, pharmacy information where relevant, and previous correspondence. Complaints involving a local store are often resolved fastest by store management, while online, loyalty, corporate, or repeated issues may require central Customer Support.
For an in-store issue involving an employee, incorrect price, return, product quality, checkout experience, store cleanliness, or another location-specific concern, ask for the manager on duty. Provide the receipt, product, date and time, and a clear explanation of the problem. Explain what resolution you are requesting and note the manager’s name and response.
If the store cannot resolve the complaint, call 877-723-3929. Provide the store location, transaction date, receipt information, Safeway for U account details if relevant, and the previous manager interaction. Ask the representative to document the complaint and provide a reference number if available.
For missing grocery items, incorrect substitutions, delivery problems, damaged goods, or pickup concerns, call 877-505-4040 or submit an online support request. Safeway’s website also provides refund-request tools for qualifying online orders.
If the concern involves a prescription, vaccination, pharmacist interaction, or pharmacy transaction, begin with the pharmacy manager at the store. Prescription-related matters may involve confidential health information, so ordinary grocery Customer Service may not be able to access or resolve all clinical issues.
If repeated contacts with the store or support center have not resolved the matter, request further corporate review through 877-723-3929 or Safeway’s online Contact Us form. Include previous case numbers, manager names, dates, screenshots, photographs, and the exact outcome you are requesting.
Written complaints can be sent to Customer Support Center, M.S. 10501, P.O. Box 29093, Phoenix, AZ 85038. Provide your contact information, store location, transaction details, complaint history, and supporting documentation. Keep a copy of the letter and proof of mailing.
For a serious unresolved matter involving corporate policy or repeated failure to resolve a documented complaint, correspondence can be directed to Albertsons Companies, Inc., 250 Parkcenter Boulevard, Boise, ID 83706. Safeway is part of Albertsons Companies, so company-level corporate escalation ultimately falls under the parent organization.
The right external agency depends on the complaint. Food safety and sanitation issues may involve local or state health authorities, prescription concerns may involve a state Board of Pharmacy, payment disputes may involve the card issuer, and general consumer complaints can be reported to a state Attorney General or consumer-protection office.
Retain refund confirmations, replacement receipts, corporate responses, pharmacy correspondence, complaint case numbers, credit adjustments, and any regulator responses. If the same problem happens again, referencing the prior documented complaint can make subsequent escalation much more effective.
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