Robinhood
Robinhood
Robinhood Markets, Inc. is a financial-services company known for its mobile investing platform. Its services include stock and exchange-traded fund trading, options, cryptocurrency, retirement accounts, advisory services, cash-management features, futures, and other financial products.
The company’s principal executive office is in Menlo Park, California. Customers should not use the corporate office as their first contact for trading, transfer, account-access, or cryptocurrency problems. Robinhood directs customers to request assistance through its application or official website.
Robinhood does not promote a general customer-service telephone number that customers should call directly. Eligible customers can request a secure callback after signing in. This system helps reduce the risk of fake support numbers and impersonation scams.
Robinhood Markets, Inc.
85 Willow Road
Menlo Park, CA 94025
United States
(844) 428-5411
This number is listed as Robinhood Markets’ corporate telephone number in its SEC filings. It is not a replacement for the secure Robinhood customer-support process.
Customers should sign in through the Robinhood application or official website to access chat, email, or eligible callback options.
support@robinhood.com
Robinhood advises customers who cannot access their accounts and suspect fraud or unauthorized activity to email this address for assistance.
ReportPhishing@robinhood.com
Forward suspicious Robinhood emails or report impersonation and phishing attempts to this address.
https://robinhood.com/us/en/support/
https://investors.robinhood.com/
Nasdaq Global Select Market
NASDAQ: HOOD
Vlad Tenev
Shiv Verma
Vlad Tenev and Baiju Bhatt
2013
Publicly traded financial-services company
Robinhood was founded in 2013 by Vlad Tenev and Baiju Bhatt. The company became widely known for offering commission-free trading through a mobile-first brokerage platform. Its stated mission is to democratize finance for all.
Robinhood Markets, Inc. is the publicly traded parent company. Different financial products are offered through separate affiliated legal entities. For example, brokerage services are offered through Robinhood Financial LLC, while clearing services are provided through Robinhood Securities, LLC. Cryptocurrency services, advisory products, credit products, and other features may be offered by additional Robinhood affiliates.
These legal distinctions are important when submitting complaints, reviewing regulatory disclosures, or determining which protections apply to an account. A brokerage account, cryptocurrency account, spending account, and credit-card account may be governed by different terms and handled by different entities.
Robinhood’s headquarters information should primarily be used for corporate, investor-relations, regulatory, and formal business correspondence. Customers experiencing problems with trades, deposits, withdrawals, verification, or account security should use the authenticated support system.
Robinhood Financial offers self-directed brokerage accounts that allow eligible customers to trade stocks, exchange-traded funds, options, and other supported securities.
The availability of an investment does not mean Robinhood recommends it or guarantees its performance. Customers remain responsible for evaluating the risks associated with their investments.
Robinhood offers individual retirement accounts, including traditional and Roth IRA options for eligible customers. Retirement accounts have tax rules, contribution limits, withdrawal restrictions, and eligibility requirements that differ from standard brokerage accounts.
Questions about taxes or retirement eligibility should be discussed with a qualified tax professional. Robinhood customer support can explain platform procedures but does not provide individualized tax advice.
Options trading is available only to approved customers. Approval may depend on a customer’s experience, financial information, objectives, and other eligibility factors.
Options can expire worthless and may involve substantial risk. Certain strategies can expose customers to losses beyond the amount initially expected. Customers should review Robinhood’s options disclosures before placing an options trade.
Robinhood Crypto provides access to supported cryptocurrencies in eligible locations. Cryptocurrency services are separate from conventional securities brokerage services.
Cryptocurrency is not protected by SIPC in the same way as securities held in an eligible brokerage account. Crypto values can change rapidly, and transfers to an external wallet may be irreversible.
Robinhood Gold is a paid subscription that may provide access to enhanced features. Benefits can include research, deposit-related benefits, margin investing, retirement incentives, and other features, depending on current terms and eligibility.
Customers should review the current subscription price and benefits before enrolling. Canceling a Gold subscription does not automatically close the underlying Robinhood account.
Robinhood may provide cash-management, spending, debit-card, deposit, or banking-related features through partner banks and affiliated entities. Deposit insurance depends on how funds are held, program eligibility, and the applicable terms.
Customers should not assume every balance displayed in Robinhood receives the same type of protection. Review the account disclosures to determine whether a particular balance is held as brokerage cash, deposited through a bank-sweep program, invested in securities, or maintained in another form.
Robinhood offers or is developing advisory and managed financial products through appropriate affiliated entities. Advisory services differ from self-directed brokerage services and may involve separate agreements, fees, portfolios, and regulatory disclosures.
Credit-card products associated with Robinhood are subject to separate application, approval, billing, dispute, and support procedures. Customers should use the support contact displayed in the credit-card application, cardholder agreement, billing statement, or on the back of the card.
Robinhood’s safest support route begins inside the official application or at robinhood.com/contact.
To contact support through the application:
Support options depend on the issue. Not every inquiry is eligible for telephone support.
Robinhood states that support phone hours are generally from 7:00 a.m. to 9:00 p.m. Eastern Time. Support for investing features is available Monday through Friday, excluding holidays. Service hours and availability may vary by product.
When a callback is requested, Robinhood says it will notify the customer when the person is next in line and identify the number from which the call will come. This notification helps customers determine whether an incoming call is associated with their genuine support request.
Robinhood lists (844) 428-5411 as its corporate telephone number in SEC filings. However, the company warns customers not to search online for a Robinhood support number and call it. Scammers frequently publish fraudulent telephone numbers that appear to belong to Robinhood.
Customers needing account assistance should request a callback through the authenticated application or Robinhood’s official contact page.
A genuine Robinhood representative should not unexpectedly call and instruct a customer to transfer money, transfer cryptocurrency, reveal a password, or provide a two-factor authentication code.
The recommended way to speak with a support representative is to request a callback:
Before contacting support, gather the following information:
Describe the desired resolution clearly. For example, ask Robinhood to review a rejected transfer, investigate unauthorized access, explain an account restriction, or provide the status of an asset transfer.
Robinhood may require identity verification when an account is opened, updated, recovered, or flagged for unusual activity. Verification can involve government-issued identification, personal information, or a selfie.
Only submit verification documents through the official Robinhood application or website. Do not email identification to an unfamiliar address or send it to someone who contacts you through social media.
If you cannot access your account:
Robinhood may restrict certain activity while it verifies account ownership. Creating a second account generally does not resolve an access problem and may complicate the review.
Bank deposits and withdrawals can be delayed by processing schedules, bank holidays, verification reviews, transfer reversals, or account restrictions.
Before contacting support, review the transfer status in the application. Determine whether it is pending, completed, reversed, canceled, or failed.
A bank transfer reversal can occur if the linked bank account has insufficient funds, the account information is incorrect, or the bank rejects the transaction. Reversals may affect buying power and can result in an account restriction.
Customers transferring securities to or from another brokerage should retain the account-transfer confirmation and verify that the account registration matches. Fractional shares, unsupported securities, options, unsettled transactions, and account restrictions can affect a transfer.
Do not initiate duplicate withdrawals while an existing transaction remains pending unless Robinhood instructs you to do so.
A submitted order is not guaranteed to execute. Execution can depend on market conditions, trading hours, price limits, liquidity, order type, regulatory restrictions, and system availability.
When reporting a trade problem, provide:
A market order seeks execution but does not guarantee a specific price. A limit order controls the acceptable price but may never execute. Cancel requests can also fail if the order has already been executed or is being processed.
Market losses caused by normal price movement are generally different from losses allegedly caused by an execution or platform error. Customers disputing an order should preserve screenshots and submit the complaint promptly.
Robinhood may restrict an account for reasons that include:
The support representative may not be able to remove a restriction immediately. Some cases require documents or review by a specialized compliance, fraud, or brokerage team.
Ask the representative what information is required, whether any actions remain available, and how status updates will be communicated. Record the case number for follow-up.
Robinhood warns that scammers publish fake customer-service numbers and impersonate employees. Customers should contact support only through the official application or robinhood.com/contact.
A scammer may ask a customer to:
Robinhood support will not ask customers to send money or cryptocurrency to protect their accounts. Cryptocurrency transfers are especially attractive to scammers because completed blockchain transactions may be irreversible.
If you receive a suspicious call, email, text message, or social-media message, do not interact with its links or attachments. Open the Robinhood application independently and contact support from within the account.
If you still have access to the account:
If you cannot access the account, email support@robinhood.com and provide your full name and the email address associated with the account. Do not include the account password or a two-factor authentication code.
Customers should also secure the email account connected to Robinhood. An attacker who controls that email address may be able to intercept password-reset messages or security notifications.
Robinhood Financial LLC and Robinhood Securities, LLC are registered broker-dealers and SIPC members. SIPC protection generally applies if a member brokerage fails and eligible customer securities or cash held for purchasing securities are missing.
SIPC protection does not insure customers against investment losses, falling stock prices, unsuitable personal decisions, or losses caused by normal market movement. Coverage limits and eligibility rules apply.
Cryptocurrency is not a security covered by SIPC merely because it is accessed through the Robinhood platform.
Certain eligible cash balances may receive Federal Deposit Insurance Corporation coverage when deposited at participating program banks. FDIC insurance applies to eligible bank deposits if an insured bank fails. It does not protect securities, cryptocurrency, or investment losses.
Customers should review Robinhood’s current disclosures to determine how a specific asset or cash balance is held.
Begin with Robinhood’s authenticated support system:
A written complaint should be factual and organized. Avoid unnecessary background that does not affect the disputed transaction. Include a clear timeline and copies of relevant records, but never include passwords or authentication codes.
Depending on the issue, customers may also consider contacting:
Regulatory complaints do not automatically produce reimbursement. Arbitration, mediation, legal claims, and formal disputes may have deadlines. Customers facing significant losses should consider consulting a qualified attorney or financial professional.
Robinhood Markets, Inc. lists its principal executive office at 85 Willow Road, Menlo Park, California 94025.
The corporate telephone number listed in Robinhood’s SEC filings is (844) 428-5411. Customers should use the application or robinhood.com/contact for account support.
Robinhood directs customers to request a secure callback through the application or official website. It warns customers not to call support numbers discovered through an online search because scammers frequently publish fake numbers.
Sign in, open Robinhood Support, choose the relevant issue, and request a callback if the option is available. Robinhood will notify you before the representative calls.
Robinhood states that telephone support is generally available from 7:00 a.m. to 9:00 p.m. Eastern Time. Investing-related telephone support is available Monday through Friday, excluding holidays. Not every issue qualifies for phone support.
Vlad Tenev is Robinhood Markets’ Chairman and Chief Executive Officer. He co-founded the company with Baiju Bhatt.
Shiv Verma is Robinhood’s Chief Financial Officer as of the date this page was reviewed.
Robinhood Markets trades on the Nasdaq Global Select Market under the ticker symbol HOOD.
Forward or report suspicious messages to ReportPhishing@robinhood.com. Do not click links or download attachments from the suspicious message.
Use Robinhood’s official account-recovery process. If you suspect fraud or unauthorized activity and cannot sign in, email support@robinhood.com.
Robinhood warns customers not to provide passwords, account login details, or two-factor authentication codes to someone who contacts them. Never provide these credentials to an unsolicited caller.
Stocks, ETFs, options, and cryptocurrency are not FDIC-insured bank deposits. Eligible cash deposited at participating program banks may qualify for FDIC insurance under the applicable program terms.
No. SIPC protection does not cover losses caused by declining investment values or unsuccessful trading decisions.
Cryptocurrency is not covered by SIPC merely because it is held or traded through Robinhood.
Restrictions can result from identity-verification problems, transfer reversals, security reviews, legal requirements, deficits, or trading-related rules. Contact authenticated Robinhood Support for the reason applicable to your account.
The corporate office is not the regular account-support department. Use Robinhood’s application or official contact page for account review and recovery.
HeadquarterLocation.com is an independent informational website. It is not affiliated with, endorsed by, or operated by Robinhood Markets, Inc. or any Robinhood subsidiary.
Corporate addresses, executive roles, support hours, product features, and contact methods can change. Confirm important information through Robinhood’s official website before sending correspondence or taking financial action.
Never send passwords, two-factor authentication codes, private keys, identification documents, or payments to an unverified caller, email address, social-media account, or mailing address.
This page provides general contact and company information. It does not provide investment, financial, tax, or legal advice.
Ramona Tire is an automotive service company that provides a wide range of tire and…
Car-X Tire & Auto is a well-known automotive service chain in the United States, specializing…
Curo Financial Technologies Corp. is a company that provides a range of financial services, primarily…
Enova International, Inc. is a financial technology (fintech) company that provides online financial services to…
Community Choice Financial Inc. (CCFI) is a financial services company that provides a variety of…
Smile Brands Inc. is a leading provider of business support services to dental practices in…
This website uses cookies.