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- Pottery Barn
About Pottery Barn
Pottery Barn is an American home furnishings and décor retailer known for furniture, bedding, bath products, lighting, rugs, outdoor furniture, tabletop products, decorative accessories, window treatments, storage, artwork, gifts, and interior-design services. The brand is part of Williams-Sonoma, Inc., which also owns Williams Sonoma, West Elm, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, Mark & Graham, Dormify, and GreenRow.
Pottery Barn was founded in 1949 in Chelsea, New York, where the original business sold slightly imperfect pottery and tabletop closeouts. The brand later grew into a full home-furnishings retailer and is now headquartered with parent company Williams-Sonoma, Inc. in San Francisco, California.
Current Pottery Barn Terms explicitly identify Williams-Sonoma, Inc., 3250 Van Ness Avenue, San Francisco, CA 94109 as the headquarters associated with Pottery Barn. Pottery Barn is currently led by Jennifer Kellor, who was promoted to President of Pottery Barn in May 2026. Williams-Sonoma, Inc. is led by President and CEO Laura Alber.
Quick Information
Corporate Phone Number
Pottery Barn does not prominently publish a separate brand-specific corporate switchboard.
For Customer Service
1-888-779-5176
For corporate matters, Pottery Barn operates through Williams-Sonoma, Inc.
Customer Service Number
1-888-779-5176
This is the current official U.S. Customer Service number published throughout PotteryBarn.com.
Corporate Office Address
Pottery Barn / Williams-Sonoma, Inc.
3250 Van Ness Avenue
San Francisco, CA 94109
United States
Headquarters Address
Pottery Barn
c/o Williams-Sonoma, Inc.
3250 Van Ness Avenue
San Francisco, CA 94109
United States
Current Pottery Barn Terms identify this address as Williams-Sonoma, Inc.’s headquarters.
International Customer Service: international@potterybarn.com
Legal / Copyright: Legal@wsgc.com.
Pottery Barn does not prominently publish one universal U.S. Customer Service email.
Industry
Home Furnishings, Furniture, Home Décor, E-Commerce, Interior Design and Specialty Retail
Founded
1949
Pottery Barn began in Chelsea, New York.
Parent Company
Williams-Sonoma, Inc.
Current Pottery Barn President
Jennifer Kellor
She was promoted to President of Pottery Barn in:
May 2026.
Parent Company CEO
Laura Alber
Current title:
President and Chief Executive Officer of Williams-Sonoma, Inc.
Number of Pottery Barn Stores
As of May 3, 2026:
180 Pottery Barn stores
were reported in Williams-Sonoma’s quarterly retail-store data.
Corporate Office Hours
Pottery Barn does not publish standard public walk-in hours for its San Francisco corporate headquarters.
Customer Service is available through phone, chat, and self-service support.
Website
Investor Relations
Pottery Barn does not have a standalone public Investor Relations department.
Parent-company Investor Relations:
https://ir.williams-sonomainc.com/
Careers Page
https://www.potterybarn.com/pages/employment/
Pottery Barn hires in retail, merchandising, design, e-commerce, distribution planning, creative, customer experience, and corporate functions.
Pottery Barn Products & Services
Pottery Barn sells furniture, décor, textiles, lighting, outdoor furnishings, storage products, tabletop collections, registry items, and home-design services. Its assortment spans nearly every room in the home.
Living Room Furniture
Pottery Barn sells sofas, sectionals, chairs, coffee tables, consoles, media furniture, bookcases, and side tables.
Customers can choose among ready-to-ship products and customizable upholstery depending on the collection.
Sofas and Sectionals
The brand offers sofas and sectionals in multiple sizes, fabrics, cushions, silhouettes, and configurations.
Many products can be ordered with fabric customization, while some are offered as Quick Ship or Made to Order furniture.
Bedroom Furniture
Pottery Barn sells beds, nightstands, dressers, chests, benches, armoires, and bedroom storage.
Collections range from traditional and transitional to modern and rustic designs.
Dining Furniture
Dining products include dining tables, chairs, benches, barstools, buffets, cabinets, and sideboards.The assortment serves everyday dining rooms, formal spaces, kitchens, and entertaining areas.
Home Office Furniture
Pottery Barn sells desks, office chairs, bookcases, cabinets, and home-office storage.Products are designed for both dedicated offices and smaller multifunctional workspaces.
Outdoor Furniture
Outdoor collections include sofas, sectionals, dining tables, lounge chairs, umbrellas, cushions, fire tables, and accessories.
Products are designed for patios, balconies, porches, gardens, and poolside areas.
Bedding
Pottery Barn sells duvet covers, comforters, quilts, sheets, pillowcases, shams, blankets, and bedding accessories.
Collections include seasonal colors, prints, organic materials, and coordinated bedroom designs.
Bath Products
Bath products include towels, bath mats, shower curtains, bath accessories, storage, and selected bathroom furniture.
The brand offers coordinated collections designed to match broader Pottery Barn home styles.
Lighting
Pottery Barn sells ceiling lights, chandeliers, pendants, table lamps, floor lamps, sconces, and outdoor lighting.
Lighting products are offered across traditional, contemporary, rustic, coastal, and modern design themes.
Rugs
The brand offers area rugs, runners, indoor-outdoor rugs, handwoven designs, and other floor coverings.
Certain custom or Made to Order rugs have different return rules than standard products.
Window Treatments
Pottery Barn offers curtains, drapes, shades, rods, and related window accessories.Products are available in different fabrics, lengths, colors, and levels of light filtration.
Pillows and Décor
Decorative products include pillows, throws, vases, trays, baskets, candles, decorative objects, and seasonal accessories.
These products allow customers to update rooms without replacing major furniture.
Art and Mirrors
Pottery Barn sells wall art, framed prints, mirrors, photography, and decorative wall objects.Collections include oversized statement pieces and smaller coordinated artwork.
Tabletop Products
Tabletop products include dinnerware, glassware, flatware, serveware, placemats, napkins, and entertaining accessories.
Pottery Barn also offers seasonal and holiday tabletop collections.
Storage and Organization
Storage products include baskets, cabinets, shelving, organizers, hooks, entryway systems, and closet accessories.
The assortment is designed for bedrooms, kitchens, bathrooms, entryways, living spaces, and offices.
Holiday Décor
Pottery Barn offers seasonal products for Christmas, Halloween, Thanksgiving, Easter, and other holidays.
Collections can include stockings, wreaths, ornaments, table décor, candles, lighting, and decorative accessories.
Personalization
Selected Pottery Barn products can be monogrammed or personalized.
Personalized items may be excluded from standard return eligibility.
Free Interior Design
Pottery Barn offers complimentary interior-design assistance.
Customers can work with design specialists for furniture selection, room planning, fabric choices, styling, and broader home-design projects.
Design Chat
Customers can access remote design assistance through Pottery Barn’s online design services.
This can be useful for room planning, furniture selection, and décor recommendations.
Wedding and Gift Registry
Pottery Barn provides wedding and gift registry services.
The One Registry allows customers to add eligible products from Pottery Barn, Williams Sonoma, and West Elm to one registry.
Private Registry Appointments
Customers can schedule free private appointments with Registry Specialists.
These sessions provide one-on-one support for selecting and organizing registry items.
Gift Cards
Pottery Barn offers physical and electronic gift cards.
Gift cards can be used for qualifying merchandise in stores, online, and by phone.
Pottery Barn Credit Card
Customers can apply for a Pottery Barn-branded credit card and access applicable rewards and financing offers.
Credit products are subject to issuer approval and program terms.
Buy Online, Pick Up In Store
Pottery Barn offers Buy Online, Get It Today at participating stores for eligible merchandise.
Availability depends on inventory at the selected location.
Online Shopping
Customers can purchase furniture, décor, bedding, lighting, rugs, outdoor products, and gifts through:
White Glove Delivery
Large furniture and selected oversized products may qualify for White Glove or in-home delivery services.
Delivery options, fees, assembly, and placement depend on the product and destination.
International Shipping
Pottery Barn ships qualifying merchandise internationally.
Certain oversized, hazardous, restricted, or licensed items may be excluded from international shipping.
Business to Business
Pottery Barn offers Trade, Contract, and Corporate Gifting programs.
These services support interior designers, businesses, hospitality projects, commercial clients, and corporate gift purchasing.
Returns
Eligible products can generally be returned within:
30 days of receiving the order
Quick Ship upholstery generally has a:
7-day return period.
Certain monogrammed, Made to Order, custom, final-sale, and special-order products are excluded.
Pottery Barn Corporate Phone Numbers
Corporate Phone Number
Pottery Barn does not prominently publish a separate brand-level corporate headquarters switchboard.
Corporate Headquarters Number
No separate public Pottery Barn headquarters number is prominently published.
Customer Service Number
1-888-779-5176.
Customer Care Number
1-888-779-5176
Order Support Number
1-888-779-5176
Return Support Number
1-888-779-5176.
Furniture Return Support
1-888-779-5176
Pottery Barn instructs customers with certain furniture returns to contact Customer Care by phone.
Wedding and Gift Registry Support
1-888-779-5176.
Accessibility Support
1-888-779-5176
Pottery Barn publishes this number for customers experiencing difficulty accessing its website.
Fax Number
1-702-363-2541.
Canada Customer Service
1-855-860-1079.
International Customer Service
+800-15002222
international@potterybarn.com.
Billing Number
Pottery Barn does not publish a separate general billing-only phone number.
Order, payment, refund, and merchandise issues can be directed to
1-888-779-5176
Gift Card Support
General Customer Service
1-888-779-5176
Credit Card Support
Credit-card billing and account support is handled by the applicable card issuer rather than Pottery Barn’s general Customer Service team.
Local Store Number
Each Pottery Barn store has its own local telephone number.
Store Locator
https://www.potterybarn.com/stores/
Investor Relations Number
Pottery Barn itself has no separate IR department.
Investor relations is managed by parent company Williams-Sonoma, Inc.
Media / Press Number
Pottery Barn does not prominently publish one permanent general press phone number.
Corporate communications are managed through Williams-Sonoma, Inc.
Legal Email
Legal@wsgc.com.
Human Resources Number
Pottery Barn does not publish one universal public applicant HR number.
Careers
https://www.potterybarn.com/pages/employment/
Emergency / After-Hours Number
Pottery Barn does not publish a corporate emergency hotline.
Immediate store emergencies should be addressed through local emergency services and the relevant store.
How to Reach a Real Person at Pottery Barn
For orders, returns, delivery, registry, damaged merchandise, furniture, gift cards, or general Customer Service issues, call 1-888-779-5176. Pottery Barn also offers online chat and self-service tools for tracking orders and initiating qualifying returns.
For an issue involving a specific retail store, contact the store manager first. Have the order number, receipt, product details, delivery date, photographs of damage where relevant, and previous correspondence available. International customers should use +800-15002222 or international@potterybarn.com rather than the U.S. line.
Pottery Barn Headquarters & Corporate Office Address
Pottery Barn operates as a Williams-Sonoma, Inc. brand rather than as a separately headquartered public company.
Current headquarters
Pottery Barn / Williams-Sonoma, Inc.
3250 Van Ness Avenue
San Francisco, CA 94109
United States
Pottery Barn’s current Terms explicitly identify Williams-Sonoma, Inc. at this address as the company behind Pottery Barn.
San Francisco Corporate Headquarters
3250 Van Ness Avenue
San Francisco, CA 94109
United States
A current 2026 Pottery Barn sweepstakes also identifies Williams-Sonoma, Inc. at this San Francisco address.
Current Pottery Barn President
Jennifer Kellor
Williams-Sonoma, Inc. promoted Kellor to President of Pottery Barn on
May 21, 2026.
Parent Company CEO
Laura Alber
Current title
President and Chief Executive Officer of Williams-Sonoma, Inc.
Current Store Count
As of May 3, 2026
180 Pottery Barn stores
were operating in the Williams-Sonoma retail network.
Pottery Barn Kids Stores
As of May 3, 2026
43 Pottery Barn Kids stores.
Brand History
Pottery Barn was founded in
1949
in
Chelsea, New York.
Current Home Base
Pottery Barn now identifies
San Francisco
as its home and corporate base.
Parent Company Stock Listing
Williams-Sonoma, Inc. trades on
New York Stock Exchange
Ticker
WSM
Fiscal 2025 Performance
Williams-Sonoma, Inc. reported a strong fiscal 2025 and record diluted EPS of:
$8.84
for the year ended February 1, 2026.
Stores and Customer Care Leadership
Vicki McWilliams currently serves as:
President of Stores and Customer Care
for Williams-Sonoma, Inc., overseeing the store fleet and customer-care organization across the company’s brands.
How to File a Complaint Against Pottery Barn
Customers filing a complaint about furniture, damaged merchandise, delivery delays, refunds, returns, registry issues, store employees, incorrect orders, billing, customization, or another Pottery Barn service should keep the order number, receipt, delivery records, photographs, store location, product details, and any previous support case information.
Step 1: Contact Pottery Barn Customer Service
Begin by calling 1-888-779-5176 or using Pottery Barn’s online chat. Explain the issue clearly and provide the order number, purchase date, item description, delivery information, and photographs where appropriate. If the complaint involves damage or missing items, document the condition immediately. Ask Customer Service to explain the available replacement, refund, return, repair, or delivery resolution and retain all case information.
Step 2: Review the Applicable Return Policy
If the complaint involves a return, confirm whether the product is eligible. Standard eligible items generally have a 30-day return window, while Quick Ship upholstery generally has a 7-day window. Made to Order furniture, custom rugs, monogrammed products, special orders, and final-sale merchandise can be excluded. Keep the original or gift receipt because the form of refund can depend on the receipt type.
Step 3: Request Additional Customer Care Review
If the first representative cannot resolve the complaint, request additional Customer Care review. Provide the previous case history, order details, delivery documentation, photographs, and a clear explanation of what remains unresolved. For large furniture or White Glove delivery disputes, keep delivery paperwork and note any damage or service issue as soon as possible.
Step 4: Send Formal Written Correspondence to Corporate Headquarters
For a serious unresolved corporate matter, correspondence can be sent to Williams-Sonoma, Inc., 3250 Van Ness Avenue, San Francisco, CA 94109. Include your full contact details, Pottery Barn order number, transaction history, dates, previous complaint references, and the resolution requested. Current Pottery Barn Terms identify this address as the headquarters for the company operating the brand.
Step 5: Use the Formal Dispute or External Complaint Process if Necessary
Pottery Barn’s current Terms include an arbitration provision for certain disputes. Before pursuing formal legal remedies, review the current Terms and any required notice process. Other complaints may involve the customer’s card issuer, state Attorney General, consumer-protection office, or another appropriate authority depending on whether the dispute involves payment, delivery, advertising, privacy, or another issue. Keep orders, receipts, photographs, delivery records, Customer Service transcripts, and written responses before escalating.
