Patagonia Headquarters & Corporate Office

About Patagonia

Patagonia, Inc. is an outdoor apparel and equipment company headquartered in Ventura, California. The business traces its origins to climber and blacksmith Yvon Chouinard, whose early climbing-equipment business eventually developed into Patagonia. The Patagonia apparel company was established in the early 1970s and grew into a globally recognized brand selling technical outdoor clothing, jackets, packs, surf equipment, fly-fishing gear, workwear, children’s products, and other outdoor equipment.

Environmental responsibility is central to Patagonia’s corporate identity. The company is a certified B Corporation and a California benefit corporation, and its stated purpose is: “We’re in business to save our home planet.” Patagonia commits 1% of sales to grassroots environmental organizations and has developed programs involving repair, reuse, responsible materials, supply-chain standards, environmental grants, and activism.

Patagonia’s ownership was fundamentally restructured in 2022. The Chouinard family transferred all voting stock to the Patagonia Purpose Trust, which owns 2% of the company and protects Patagonia’s purpose and values. The Holdfast Collective, a nonprofit entity focused on environmental action, owns the remaining 98% and all nonvoting stock. Patagonia remains a for-profit company rather than becoming a nonprofit, and Ryan Gellert continues to lead the business as CEO.

Patagonia Headquarters & Corporate Office Address

Current Headquarters

Patagonia, Inc.
259 W. Santa Clara Street
Ventura, CA 93001
United States

Patagonia’s current international corporate information continues to identify 259 W. Santa Clara Street as its corporate office in Ventura.

Corporate Office

The current corporate office is the same Ventura address

259 W. Santa Clara Street
Ventura, CA 93001

This location is separate from Patagonia’s nearby public retail store at 235 W. Santa Clara Street.

Mailing Address

Patagonia, Inc.
P.O. Box 150
Ventura, CA 93002
United States.

Other Important Address

Patagonia’s original Ventura retail store, Great Pacific Iron Works, is located at

235 W. Santa Clara Street
Ventura, CA 93001

Phone: 805-643-6074

This is a retail store address, not the corporate headquarters.

Quick Information

Corporate Phone Number

Patagonia does not prominently publish a separate public corporate switchboard.

For general U.S. customer contact

1-800-638-6464

Customer Service Number

1-800-638-6464

Representatives are currently available weekdays from approximately 6:00 AM to 6:00 PM Pacific Time.

Corporate Office Address

259 W. Santa Clara Street, Ventura, CA 93001

Headquarters Address

259 W. Santa Clara Street, Ventura, CA 93001

Email

Customer Service: customer_service@patagonia.com.

Industry

Outdoor Apparel, Outdoor Equipment, Sporting Goods and Environmental Retail

Founded

Patagonia traces its apparel business to the early 1970s, with roots in Yvon Chouinard’s earlier climbing-equipment business.

Number of Employees

Patagonia currently describes its direct workforce as nearly 2,000 employees working in offices, stores, and distribution centers.

Ownership

Patagonia Purpose Trust: 2%, all voting stock
Holdfast Collective: 98%, all nonvoting stock.

Corporate Office Hours

Patagonia does not publish public walk-in corporate-office hours.

Customer Service representatives are available weekdays, generally 6:00 AM to 6:00 PM PT.

Website

https://www.patagonia.com/

Careers Page

https://www.patagonia.com/jobs-at-patagonia/

Patagonia Products & Services

Outdoor Jackets

Patagonia manufactures technical outerwear for hiking, climbing, skiing, alpine use, travel, and everyday wear. Its lineup includes waterproof shells, insulated jackets, wind shells, soft shells, and lightweight outdoor layers.

Down Jackets and Insulation

Patagonia produces down and synthetic-insulated jackets, vests, and parkas for cold-weather conditions. Products range from lightweight packable insulation to heavier alpine and winter clothing.

Fleece

Patagonia is well known for fleece pullovers, jackets, and midlayers. These products are used for hiking, climbing, casual wear, and layering in colder conditions.

Rainwear and Waterproof Shells

Waterproof jackets and pants are designed for hiking, alpine sports, travel, and wet-weather protection. Patagonia increasingly emphasizes lower-impact materials and responsible manufacturing throughout these categories.

Hiking and Outdoor Clothing

The company sells outdoor pants, shorts, shirts, base layers, sun protection, and technical apparel for hiking and general outdoor activities.

Climbing Apparel

Patagonia’s climbing collection includes lightweight pants, technical tops, jackets, packs, and layers designed to provide mobility and durability for rock and alpine climbing.

Snow and Ski Products

Patagonia sells jackets, bibs, pants, insulation, base layers, gloves, and accessories for skiing and snowboarding. Technical performance and repairability are important elements of this product category.

Surf Products

Patagonia’s surf lineup includes wetsuits, boardshorts, swimwear, surf accessories, and cold-water equipment. The company has also invested in lower-impact materials and alternatives to conventional neoprene.

Fly Fishing Products

Fly-fishing products include waders, packs, clothing, accessories, and related technical equipment. Patagonia also works with specialized footwear and fishing-product partners.

Packs and Bags

Patagonia sells backpacks, travel bags, duffels, totes, waist packs, and technical outdoor packs. Products range from everyday commuting designs to gear-hauling and expedition use.

Kids and Baby Clothing

Patagonia offers jackets, fleece, outdoor layers, snow clothing, casual apparel, and other products for children and infants.

Workwear

Patagonia Workwear is designed for physically demanding occupations and outdoor work. Products include durable pants, jackets, shirts, overalls, and other work-focused clothing.

Worn Wear

Worn Wear supports Patagonia’s reuse model by helping keep existing clothing in service longer. The program includes used Patagonia products, trade-in opportunities, repairs, and product-life extension.

Repair Services

Patagonia encourages customers to repair products instead of replacing them unnecessarily. Repair support is backed by the company’s broader Ironclad Guarantee and product-care philosophy.

Ironclad Guarantee

Patagonia’s Ironclad Guarantee allows customers to return products that do not perform to their satisfaction for repair, replacement, or refund, subject to product condition and applicable policies.

Environmental Grants and Action Works

Patagonia Action Works connects customers with environmental organizations and campaigns. Patagonia also funds grassroots environmental groups and maintains its long-standing commitment to donate 1% of sales to environmental causes.

Patagonia Corporate Phone Numbers

Corporate Phone Number

Patagonia does not prominently publish a dedicated corporate switchboard.

Corporate Headquarters Number

No separate public headquarters number is prominently listed.

Headquarters Number

For general assistance

1-800-638-6464

Corporate Office Number

No separate verified public corporate-office number is prominently published.

Customer Service Number

1-800-638-6464.

Customer Support Number

1-800-638-6464

Toll-Free Number

1-800-638-6464

Sales Number

Patagonia does not publish one universal consumer Sales Department number.Purchases are handled online, through Patagonia retail stores, and authorized dealers.

Billing Number

No separate billing-only phone number is publicly listed.

Use Customer Service at 1-800-638-6464.

Regional Office Number

Patagonia uses separate regional and international offices rather than one universal regional-office line.

Branch Office Number

Individual Patagonia retail stores publish direct local telephone numbers.

International Number

For U.S. international/mail-order assistance, Patagonia’s international information has published

1-775-747-1992.

Emergency / After-Hours Number

Patagonia does not publish a corporate emergency or after-hours hotline.

Investor Relations Number

Not applicable.Patagonia is privately held under the Patagonia Purpose Trust and Holdfast Collective ownership structure.

Media / Press Number

Patagonia does not prominently publish one permanent universal media phone number on its main Customer Service pages.

Human Resources Number

No universal public HR phone is listed.

Accessibility assistance for applicants

Accessibility@Patagonia.com.

Reservations / Booking Number

Not applicable.

How to Reach a Real Person at Patagonia

For orders, returns, repairs, warranty concerns, product questions, shipping, payments, or general assistance, call 1-800-638-6464 during weekday Customer Service hours. Patagonia also provides online chat when representatives are available. Before contacting support, have the order number, product name or style, purchase date, store or website used for the purchase, and photographs if the issue involves damage or a repair.

For a store purchase or immediate retail concern, contacting the specific Patagonia store can be quicker. The Ventura flagship retail store, for example, is at 235 W. Santa Clara Street and uses 805-643-6074, but this should not be confused with the corporate headquarters next door at 259 W. Santa Clara Street.

If the concern involves a repair or quality issue, explain whether you want repair, replacement, refund, or advice under the Ironclad Guarantee. For accessibility issues related to Patagonia’s website, Customer Support at 1-800-638-6464 is also the verified contact.

How to File a Complaint Against Patagonia

Complaints may involve an online order, delayed shipment, return, refund, repair, product quality, store employee, warranty decision, accessibility issue, privacy concern, or another Patagonia service. Gather the order number, receipt, product information, photographs, tracking details, repair records, and previous Customer Service correspondence before escalating.

Step 1: Contact Customer Service

Call Patagonia Customer Service at 1-800-638-6464 or use the online Help Center chat. Clearly explain the issue, identify the product or order involved, and state the resolution you are requesting. Customer Service can handle most matters involving orders, returns, exchanges, repairs, product performance, and general account concerns.

Step 2: Contact the Relevant Department

If the problem concerns a retail purchase, speak with the store involved. Repair or Ironclad Guarantee issues should use Patagonia’s repair and return process, while accessibility problems can also be reported through Customer Support. Employment applicants needing accessibility assistance can contact Accessibility@Patagonia.com.

Step 3: Request Supervisor or Management Review

If the first representative does not resolve the issue, request review by a Customer Service supervisor, store manager, repair specialist, or another responsible manager. Provide the previous case information and explain specifically why the first resolution was insufficient. Keep all tracking numbers, receipts, photographs, and written replies.

Step 4: Use the Company’s Written Complaint Channel

Use Patagonia’s Help Center, contact tools, or customer_service@patagonia.com to create a written record of the complaint. Include the order number, product information, dates, previous representative details, and requested outcome. Written correspondence is particularly useful for repair disputes, repeated service issues, and complaints requiring photographs.

Step 5: Contact Corporate Headquarters

For a serious unresolved issue, write to Patagonia, Inc., 259 W. Santa Clara Street, Ventura, CA 93001 or use the mailing address P.O. Box 150, Ventura, CA 93002. Summarize the complete complaint history and include copies of supporting documents. Do not send irreplaceable originals.

Step 6: Use the Specialized Complaint or Dispute Department

Privacy matters should use Patagonia’s privacy process, while website accessibility issues can be reported to Customer Support. Product-safety issues should clearly identify the product, model, purchase details, and any injury or hazard involved so Patagonia can route the issue appropriately. Employment-related accessibility requests should use the dedicated careers accessibility email rather than ordinary consumer support.

Step 7: File With the Appropriate Regulator

If a complaint involves an alleged product-safety hazard, the U.S. Consumer Product Safety Commission may be an appropriate regulator. Privacy complaints can fall under state privacy regulators or Attorneys General depending on the customer’s state and issue. Employment-related matters and accessibility complaints can involve different federal or state agencies depending on the circumstances.

Step 8: Use Consumer Protection or Financial Dispute Options

For an unresolved retail or e-commerce dispute, customers may contact the appropriate state Attorney General or consumer-protection agency. A legitimate card-billing dispute can also be raised with the card issuer after first attempting resolution directly with Patagonia. Preserve order confirmations, tracking records, return receipts, and Customer Service communications.

Step 9: Consider Formal Legal or Arbitration Procedures

If a material dispute remains unresolved, review Patagonia’s current Terms of Use and the terms applicable to the purchase before pursuing formal legal action. The available process may depend on the transaction, state law, and nature of the complaint. For a substantial claim, independent legal advice can help determine whether small-claims court, another court process, or an alternative dispute mechanism is appropriate.