Party City
Party City
Party City is an American celebration-products brand specializing in balloons, birthday supplies, themed decorations, costumes, tableware, favors, seasonal merchandise, and other products used for parties and special occasions. The original Party City retail concept opened its first company-owned store in 1986 and eventually grew into one of the best-known party-supply chains in the United States, supported by stores, franchise locations, e-commerce, and the Amscan party-goods business.
Party City’s corporate situation changed dramatically in late 2024 and 2025. Former parent Party City Holdco Inc. (PCHI) announced in December 2024 that it would wind down its approximately 700 company-owned stores and wholesale operations while entering Chapter 11. In February 2025, an affiliate of Ad Populum LLC won the bankruptcy auction for the Party City brand, intellectual property, and related Amscan operating assets with a bid valued at approximately $20 million. The former PCHI retail organization therefore should not be described as the current Party City corporate company.
Party City subsequently relaunched under Ad Populum ownership. Current PartyCity.com Terms state that the website is owned and operated by Ad Populum, LLC, while Ad Populum’s current portfolio identifies Party City and Amscan among its brands. Today’s Party City model combines e-commerce, locally owned franchise stores, Party City merchandise at participating Staples locations, and delivery partnerships such as DoorDash. The former chain’s historical corporate headquarters should not be confused with the current operator and legal correspondence structure.
Party City does not currently publish a verified general corporate headquarters phone number for the relaunched business.Customers should use the official contact form or email rather than older Party City Holdco telephone numbers.
Party City does not currently publish a universal Customer Care phone line for ordinary PartyCity.com inquiries.
General Customer Care Email: customercare@partycity.com
For DoorDash-delivered Party City orders
1-833-380-5713.
The current Party City operator uses the following verified legal/privacy correspondence address:
PartyCity.com LLC c/o NECA
603 Sweetland Avenue
Hillside, NJ 07205-1799
United States.
Party City does not currently publish a standalone headquarters address comparable with the former Party City Holdco headquarters.
The current parent/operator, Ad Populum LLC, uses:
603 Sweetland Avenue
Hillside, NJ 07205-1799
United States
for current legal and privacy correspondence.
Customer Care: customercare@partycity.com
Privacy: privacy@partycity.com
Ad Populum Legal: legal@adpopulumllc.com.
Party Supplies, Celebration Products, Balloons, Costumes, Seasonal Merchandise, E-Commerce and Specialty Retail
1986
The first company-owned Party City store opened in 1986.
Ad Populum LLC
Ad Populum acquired the Party City brand and related Amscan assets through Party City Holdco’s 2025 bankruptcy sale process.
Current Party City store presence primarily consists of locally owned franchise stores, supplemented by Party City merchandise at selected Staples locations and the national PartyCity.com e-commerce operation.
The company does not currently publish a reliable consolidated nationwide store total comparable with the former 700-store corporate chain.
A current standalone Party City employee total is not publicly disclosed.The previous Party City Holdco workforce figures should not be reused because the former corporate retail organization was wound down through bankruptcy.
Ad Populum and Party City do not publish general public walk-in headquarters hours.Party City Customer Support operates Monday through Friday during business hours and generally states that written inquiries receive a response within 24 to 48 business hours.
Party City no longer publishes the same nationwide corporate-store careers structure that existed before the PCHI liquidation. Employment at remaining franchise stores is generally handled locally.
Party City sells decorations, tableware, banners, candles, favors, themed accessories, and other products for children’s and adult birthday celebrations. Customers can shop individual pieces or coordinated collections built around colors, characters, hobbies, and party themes.
Balloons remain one of Party City’s most recognizable categories. The assortment includes foil balloons, printed balloons, number and letter balloons, themed balloons, and balloon arrangements, with inflation and delivery options available through participating locations.
Participating Party City franchise locations provide helium inflation for eligible balloons. Services vary by store, so customers should check with the specific location before arriving with externally purchased balloons or large balloon orders.
Party City provides delivery of qualifying inflated balloon orders in supported markets. Current PartyCity.com materials also promote same-day local delivery through DoorDash in many major U.S. cities.
Customers can purchase banners, backdrops, hanging decorations, centerpieces, signs, scene setters, streamers, garlands, and other decorative products for parties, holidays, and special events.
Party City’s tableware selection includes plates, cups, napkins, tablecovers, cutlery, serving products, and coordinated themed collections. These products are available in both solid-color and licensed-character designs.
Party City continues to sell costumes for Halloween, themed events, cosplay-style occasions, children’s dress-up, and holiday celebrations. Current ownership under Ad Populum also creates strategic links with Rubies and other costume businesses within the same portfolio.
Customers can purchase wigs, masks, hats, makeup, props, gloves, costume jewelry, and other accessories separately from complete costumes.
Halloween remains an important Party City category, with costumes, decorations, outdoor props, tableware, makeup, accessories, candy-related products, and themed party supplies offered seasonally.
Party City sells products for holidays such as Christmas, New Year’s Eve, Valentine’s Day, Easter, Fourth of July, and other seasonal celebrations.
Graduation merchandise includes balloons, banners, tableware, decorations, photo props, school-color products, and other celebration supplies for high school and college events.
Customers can shop coordinated baby-shower decorations, tableware, balloons, favors, gender-neutral themes, and related celebration products.
Party City offers bridal-shower, engagement, bachelorette, wedding, and anniversary products, including decorations, tableware, balloons, signs, accessories, and favors.
The current assortment includes traditional and themed piñatas along with fillers and party-game accessories.
Party favors include toys, favor bags, novelty products, themed items, candy-related accessories, and favor kits for guests.
PartyCity.com currently operates as a national e-commerce platform for party supplies, balloons, costumes, decorations, and seasonal products.
Pickup is available through participating franchise locations. For a pickup-order problem, Party City currently instructs customers to contact the specific store that received the order.
Party City currently partners with DoorDash for qualifying local deliveries. Customers with an issue specifically involving a DoorDash order are directed to 1-833-380-5713.
Current Party City store information identifies an expanding network of Party City at Staples locations, allowing customers to purchase selected celebration products through another national retail network.
A current verified general Party City corporate phone number is not publicly listed.Older corporate numbers associated with Party City Holdco or pre-bankruptcy offices should not be presented as current contacts.
Not publicly listed.
Not publicly listed.
Not publicly listed.
Party City currently emphasizes written Customer Care rather than a universal consumer phone number.
Email: customercare@partycity.com.
No separate verified Party City support phone is currently listed.
1-833-380-5713
This number applies specifically to Party City orders placed through the DoorDash delivery partnership.
There is no centralized pickup-support number.Contact the franchise store where the order was placed.
No current universal Party City toll-free Customer Service number is publicly verified.
Not publicly listed.PartyCity.com and franchise locations handle ordinary retail purchases.
No separate verified billing number is currently published.Use Customer Care at customercare@partycity.com for PartyCity.com payment or order concerns.
Not publicly listed.
Each remaining franchise location may publish its own local number.
https://stores.partycity.com/us/
No universal international Party City Customer Service number is currently published.
Not publicly listed.
Not applicable.Party City is now privately owned by Ad Populum and is no longer the former publicly traded Party City Holdco structure.
A permanent universal media phone number is not prominently published on the current consumer site.
No current universal Party City HR number is publicly listed.
customercare@partycity.com
Customers experiencing accessibility difficulties are asked to use “Disabled Access” in the email subject line.
The most reliable current route for general PartyCity.com support is customercare@partycity.com or the official Contact Us form. Party City states that its support team operates Monday through Friday during business hours and generally responds within 24 to 48 business hours. When contacting the company, include the order number, email used for the purchase, delivery or pickup details, product names, and photographs if merchandise arrived damaged or incorrect.
For franchise-store purchases or store-pickup orders, contact the specific local Party City store because current franchise locations are locally owned and the central website instructs pickup customers to work directly with the store. For DoorDash delivery complaints, use 1-833-380-5713. This distinction is important because the former nationwide company-owned Party City retail system was wound down in bankruptcy and the current operating model is different.
Party City does not currently publish a standalone headquarters building for the relaunched brand.
Current operator and legal correspondence is associated with
PartyCity.com LLC c/o NECA
603 Sweetland Avenue
Hillside, NJ 07205-1799.
Current parent company
Ad Populum, LLC
603 Sweetland Avenue
Hillside, NJ 07205-1799
United States.
For current Party City privacy and legal correspondence
PartyCity.com LLC c/o NECA
603 Sweetland Avenue
Hillside, NJ 07205-1799
Amscan, which was acquired alongside Party City’s brand assets, also uses
Amscan II LLC c/o NECA
603 Sweetland Avenue
Hillside, NJ 07205-1799.
Party City Holdco previously used New Jersey and New York corporate offices during different periods. Those former Party City Holdco addresses should now be treated as historical because PCHI wound down its business in Chapter 11 and sold the Party City brand in 2025.
Complaints may involve online orders, missing or damaged merchandise, balloons, franchise-store purchases, pickup, delivery, refunds, accessibility, privacy, or customer service. Before escalating, gather the order number, receipt, payment details, product photographs, delivery tracking, store address if applicable, and copies of previous emails.
Begin with Party City’s official Contact Us form or email customercare@partycity.com. Include the order number, customer name, purchase date, affected products, and the outcome you are requesting. Written contact is particularly useful because Party City does not currently publish a nationwide general Customer Service phone line.
If the problem involves franchise pickup, contact the store directly. DoorDash-order complaints should use 1-833-380-5713, while privacy concerns can be sent to privacy@partycity.com. Accessibility concerns should be sent to Customer Care with “Disabled Access” in the subject line.
If the first response does not resolve the issue, reply in the same support thread and request review by a Customer Care supervisor or appropriate management team. Restate the problem briefly, reference the earlier response, and clearly identify the refund, replacement, correction, or other outcome being requested.
Party City’s current system is heavily based on written digital support, so preserve the original Contact Us submission and all email correspondence. Submit supporting photographs, delivery evidence, screenshots, store receipts, and payment records so the complaint can be reviewed without relying only on a verbal explanation.
For a serious unresolved corporate matter, send correspondence to PartyCity.com LLC c/o NECA, 603 Sweetland Avenue, Hillside, NJ 07205-1799. Include copies rather than originals of receipts and evidence, and identify all previous attempts to resolve the problem.
Privacy complaints can be sent to privacy@partycity.com, while broader legal issues involving the current parent organization can be addressed through legal@adpopulumllc.com. For marketplace or delivery-partner issues, also use the applicable partner’s formal dispute process.
The correct regulator depends on the complaint. Product-safety concerns may involve the U.S. Consumer Product Safety Commission, while privacy matters can involve the applicable state privacy regulator or Attorney General. Local retail, pricing, or sales-practice concerns may also fall under state consumer-protection authorities.
If the complaint involves an unresolved credit-card charge, undelivered merchandise, or a disputed refund, consider contacting the payment-card issuer or payment service used for the transaction. Consumers may also submit complaints to their state Attorney General or other applicable consumer-protection office after documenting their attempts to resolve the issue directly.
For a significant unresolved dispute, review the current PartyCity.com Terms of Use and any terms applicable to the transaction before pursuing formal legal action. The current Terms identify Ad Populum as the website operator and contain provisions governing rights and responsibilities. For substantial financial or legal disputes, obtaining advice from a qualified attorney may be appropriate.
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