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- Panda Restaurant Group
About Panda Restaurant Group
Panda Restaurant Group, Inc. is a privately held restaurant company headquartered in Rosemead, California. Its best-known brand is Panda Express, one of the largest American Chinese restaurant concepts in the world. Panda Restaurant Group also operates or has operated concepts including Panda Inn, Hibachi-San, Yakiya, and related restaurant businesses. Current Panda legal terms identify Panda Restaurant Group, Inc. as the company providing Panda’s digital and restaurant-related services.
Panda Express was founded in 1983 in Glendale, California, by Andrew Cherng and Peggy Cherng. Both founders continue to serve as Co-CEOs of Panda Restaurant Group. Current 2026 career materials describe Panda as the largest family-owned American Chinese restaurant concept in the United States, with close to 2,800 locations globally.
The company remains privately held and family controlled. Current restaurant-industry reporting describes Panda Express as having more than 2,600 U.S. restaurants and generating more than $6 billion in annual sales, while current Panda career materials indicate the global system is approaching 2,800 locations.
Quick Information
Corporate Phone Number
626-799-9898
Panda’s current legal page publishes this number with Panda Restaurant Group’s Rosemead corporate address.
Customer Service Number
800-877-8988
Panda currently publishes this number for menu information and Guest Care-related questions.
Corporate Office Address
Panda Restaurant Group, Inc.
1683 Walnut Grove Avenue
Rosemead, CA 91770
United States
Headquarters Address
Panda Restaurant Group, Inc.
1683 Walnut Grove Avenue
Rosemead, CA 91770
United States
Panda’s current Terms and dispute provisions identify this address for the Corporate Legal Team.
Guest Care Mailing Address
Panda Restaurant Group, Inc.
Attn: Guest Care
P.O. Box 1159
Rosemead, CA 91770
United States.
Industry
Restaurants, Fast Casual Dining, American Chinese Food, Catering, Digital Ordering and Foodservice
Founded
1983
Panda Express opened its first location in Glendale, California.
Founders
Andrew Cherng
and:
Peggy Cherng
Current Co-CEOs
Andrew Cherng
and:
Peggy Cherng.
Ownership
Privately held and family owned
Panda remains controlled by the Cherng family.
Number of Locations
Current Panda career materials report:
Close to 2,800 locations globally.
Annual Sales Scale
Recent 2026 restaurant-industry reporting describes Panda Express as generating:
More than $6 billion in annual sales.
Corporate Office Hours
Panda does not prominently publish standard public walk-in hours for its Rosemead Support Center.
Business visitors should arrange an appointment before visiting.
Website
Careers Page
Panda recruits for restaurant team positions, management, operations, marketing, human resources, technology, legal, finance, and other corporate roles.
Investor Relations
Not applicable.
Panda Restaurant Group is privately held and does not maintain a conventional shareholder Investor Relations department.
Panda Restaurant Group Products & Services
Panda’s consumer business centers primarily on Panda Express and its American Chinese menu. Exact menu availability, pricing, and regional products vary by location.
The Original Orange Chicken
The Original Orange Chicken is Panda Express’s signature entrée and one of its best-known menu items.
It combines crispy chicken with Panda’s sweet and tangy orange-flavored sauce.
Honey Walnut Shrimp
Honey Walnut Shrimp combines battered shrimp, a creamy sweet sauce, and candied walnuts.
It is positioned as a premium entrée at participating Panda Express locations.
Beijing Beef
Beijing Beef combines crispy beef with vegetables and a sweet and tangy sauce.
It is one of the core American Chinese entrées offered at many locations.
Broccoli Beef
Broccoli Beef combines sliced beef with broccoli in a savory sauce.
It is also one of Panda’s Wok Smart options at participating locations.
Kung Pao Chicken
Kung Pao Chicken combines chicken with vegetables, peanuts, and spicy seasonings.
Panda prepares menu items using shared equipment, so guests with allergies should review the current allergen information carefully.
Grilled Teriyaki Chicken
Grilled Teriyaki Chicken provides a grilled protein option with teriyaki flavor.
It is part of Panda’s regular entrée lineup and also appears in Wok Smart meal combinations.
String Bean Chicken Breast
String Bean Chicken Breast combines chicken breast with string beans and a savory sauce.
The entrée is offered as a lighter Wok Smart option at participating restaurants.
Black Pepper Sirloin Steak
Black Pepper Sirloin Steak is a premium beef entrée featured at participating restaurants.
It is also promoted within Panda’s balanced and higher-protein meal selections.
Chow Mein
Chow Mein is one of Panda Express’s most popular base options.
Guests can pair it with one or more entrées in bowls, plates, Bigger Plates, family meals, and catering orders.
Fried Rice
Fried Rice is another standard base available with Panda meals.
Availability and recipe details can vary by restaurant or market.
White Steamed Rice
Panda offers white steamed rice as a simple base for entrées.
It is frequently available alongside Chow Mein and Fried Rice.
Super Greens
Super Greens provides a vegetable-based side option.
It is included within Panda’s Wok Smart and balanced-meal selections.
Chicken Egg Rolls
Chicken Egg Rolls are available as an appetizer at participating Panda Express restaurants.They can also be included in larger and catering orders.
Vegetable Spring Rolls
Vegetable Spring Rolls provide another appetizer option.They are commonly sold individually or as part of group orders.
Cream Cheese Rangoons
Cream Cheese Rangoons are a popular appetizer featuring crispy wrappers and creamy filling.
They can be ordered with individual meals or catering selections.
Bowl
A Panda Bowl currently includes:
1 base + 1 entrée
and is intended as an individual meal.
Plate
A Plate includes:
1 base + 2 entrées.
Bigger Plate
A Bigger Plate includes:
1 base + 3 entrées.
Panda Cub Meal
The Panda Cub Meal is designed for children and currently includes a junior base, junior entrée, fruit, and a qualifying beverage.
Calories and exact choices depend on the items selected.
Family Meal
Panda offers larger family-style meals for groups.
A common current format includes 2 large bases and 3 large entrées.
Balanced Protein Meals
Panda currently offers nutritionally curated Balanced Protein Meals through its Wok Smart program at participating locations.
These combinations are designed to provide higher-protein meal choices while retaining Panda’s regular menu flavors.
Wok Smart
Wok Smart identifies selected menu items with nutrition profiles intended to support guests looking for more balanced choices.
Current examples include Broccoli Beef, String Bean Chicken Breast, Grilled Teriyaki Chicken, Black Pepper Sirloin Steak, and Super Greens.
Catering
Panda Express offers catering for office meals, birthdays, sports teams, graduations, school functions, family gatherings, and other group events.
Current catering packages include party trays and bundles intended for groups ranging from approximately 12 people to 30 people or more.
Catering Party Trays
Catering guests can order party-size bases, entrées, appetizers, and desserts.
Current serving estimates vary by product, with entrées commonly serving approximately 12 to 14 people per party tray.
Online Ordering
Customers can order through:
Online ordering supports pickup and, at participating locations, delivery.
Panda Express App
The Panda Express mobile app allows qualifying customers to order food, manage rewards, review offers, and interact with their Panda account.
Delivery
Delivery is available at participating Panda Express restaurants through supported Panda digital channels and delivery partners.
Availability and fees vary by restaurant and location.
Takeout
Panda Express provides takeout at most traditional locations.Guests can order in the restaurant or ahead through supported digital ordering channels.
Dine-In
Many Panda Express restaurants provide dine-in seating.Service format depends on the restaurant location.
Panda Rewards
Panda operates a digital loyalty program that allows members to earn and redeem qualifying rewards.
Program terms, offers, and redemption requirements can change over time.
Gift Cards
Panda sells:
Digital Gift Cards
and:
Physical Gift Cards
Customers can also reload qualifying gift cards and check balances online.
Panda Cares
Panda Cares is Panda’s charitable platform supporting youth, communities, disaster relief, and other philanthropic causes.
Funding comes from guest donations, associates, founders, and business partners.
Restaurant Careers
Panda offers restaurant positions ranging from Service Team and Kitchen Team to Assistant Manager, General Manager, Training Leader, Multi Unit Manager, and regional operations leadership.
Corporate Careers
Corporate opportunities include human resources, operations services, legal, technology, marketing, finance, and other Support Center functions.
Panda Restaurant Group Corporate Phone Numbers
Corporate Phone Number
626-799-9898.
Corporate Headquarters Number
626-799-9898
Headquarters Number
626-799-9898
Corporate Office Number
626-799-9898
Customer Service Number
800-877-8988
Panda publishes this number for menu-information and Guest Care-related questions.
Guest Care Number
800-877-8988
Menu Information Number
800-877-8988
Local Restaurant Number
Each Panda Express restaurant has its own local telephone number.
Store locator
https://www.pandaexpress.com/locations
Rosemead Rush & Walnut Grove Restaurant Number
626-312-5401
This is a retail restaurant phone, not the corporate headquarters number.
Rosemead Boulevard & I-10 Restaurant Number
626-586-1369
Again, this is a restaurant line rather than corporate headquarters.
Gift Card Support
Panda provides gift-card support through its dedicated Gift Cards page and Contact Us process.
Catering Number
Panda does not prominently publish one universal nationwide catering number in current main site results.
Customers can place catering orders online or contact the participating restaurant.
Billing Number
Panda does not publish a separate universal Billing Department phone number for restaurant purchases.
Start with the restaurant or Guest Care.
Refund Support Number
For unresolved restaurant or order issues:
800-877-8988
Corporate Legal Number
626-799-9898
Human Resources Number
Panda does not publish one universal public applicant HR number.
Careers
Applicant Accommodation Email
TASupport@PandaRG.com
Current career postings publish this address for qualifying application and interview accommodations.
Media / Press Number
Panda does not prominently publish one permanent nationwide media telephone number on the consumer site.
Corporate communications should be routed through Panda Restaurant Group’s appropriate corporate channel.
Investor Relations Number
Not applicable.
Panda Restaurant Group is privately held.
Emergency / After-Hours Number
Panda does not publish a universal corporate emergency hotline.
Immediate police, fire, or medical emergencies should be reported to local emergency services.
How to Reach a Real Person at Panda Restaurant Group
For an incorrect order, missing item, refund, food-quality concern, employee interaction, delivery issue, Panda Rewards problem, or other guest complaint, begin by contacting the specific Panda Express restaurant involved. Keep the receipt, order number, restaurant address, purchase date, payment information, and photographs where relevant.
For issues that are not resolved locally, call 800-877-8988 or use Panda’s official Contact Us process. Corporate and legal matters can also be routed through 626-799-9898 at Panda Restaurant Group’s Rosemead headquarters.
Panda Restaurant Group Headquarters & Corporate Office Address
Panda Restaurant Group’s current headquarters
Panda Restaurant Group, Inc.
1683 Walnut Grove Avenue
Rosemead, CA 91770
United States
Corporate Phone: 626-799-9898.
Rosemead Corporate Headquarters
1683 Walnut Grove Avenue
Rosemead, CA 91770
United States
Current Panda legal terms identify this location for its Corporate Legal Team.
Current Co-Founder and Co-CEO
Andrew Cherng
Current Co-Founder and Co-CEO
Peggy Cherng
Panda’s current careers site continues to identify both founders as Co-CEOs.
Founding Year
Panda Express was founded in:
1983
in:
Glendale, California.
Current Ownership
Panda Restaurant Group remains:
Privately held
and:
Family owned
Current Global Restaurant Scale
Current 2026 Panda career materials describe:
Close to 2,800 locations globally.
U.S. Scale
Recent 2026 restaurant-industry coverage describes Panda Express as having:
2,600+ locations in the U.S.
and more than:
$6 billion in annual sales.
Global Markets
Current sources describe Panda Express as operating in markets beyond the United States, including:
Canada
Mexico
Dubai / UAE
South Korea
among other international markets.
Corporate Career Operations
Panda’s Rosemead Support Center supports corporate functions including:
Human Resources
Operations Services
Legal
Technology
Marketing
Finance
and related business functions.
How to File a Complaint Against Panda Restaurant Group
Guests may need to complain about an order, refund, food quality, restaurant cleanliness, staff behavior, delivery, allergy concern, rewards account, gift card, or another Panda Express experience. Keep the receipt, restaurant address, order number, purchase date, photographs, and previous communication before escalating.
Step 1: Contact the Panda Express Restaurant
Begin with the restaurant that prepared or sold the order and ask to speak with the manager. Provide the receipt, order number, date, and a concise explanation of the problem. If the issue involves incorrect food, missing items, product quality, staff conduct, or restaurant conditions, explain what resolution you are seeking. Keep the manager’s name and details of the conversation.
Step 2: Contact Panda Guest Care
If the restaurant does not resolve the issue, contact Panda Guest Care at 800-877-8988 or use Panda’s online Contact Us process. Provide the restaurant location, order information, transaction date, previous management contact, and relevant evidence. For food or allergy concerns, identify the exact products involved and any medical or safety concern that arose.
Step 3: Request Additional Corporate Review
If the first Guest Care response does not resolve the complaint, request additional review and retain the previous case information. Provide a concise timeline of all contacts, copies of receipts, screenshots, photographs, delivery information, and the outcome being requested. Serious complaints can also be documented in writing for the Rosemead corporate office.
Step 4: Send Formal Written Correspondence to Panda Restaurant Group
For a serious unresolved complaint, written correspondence can be mailed to Panda Restaurant Group, Inc., Attn: Guest Care, P.O. Box 1159, Rosemead, CA 91770. For formal corporate or legal disputes, Panda’s current Terms identify 1683 Walnut Grove Avenue, Rosemead, CA 91770 as the Corporate Legal Team address. Include your contact details, restaurant information, transaction history, prior complaint records, and requested resolution.
Step 5: Follow the Formal Dispute or Appropriate External Process
Panda’s current Terms allow a party to attempt informal dispute resolution before arbitration by sending written notice to the Corporate Legal Team at 1683 Walnut Grove Avenue, Rosemead, CA 91770. Other complaints may require different outside channels depending on the issue. Food-safety concerns can involve local health authorities, payment-card disputes can involve the card issuer, and general consumer complaints may be filed with the appropriate state consumer-protection office.
