OpenAI
About OpenAI
OpenAI is an artificial intelligence research and deployment company founded in 2015 with the mission of ensuring that artificial general intelligence benefits all of humanity. The organization develops advanced AI models and products used for writing, research, coding, image generation, voice interaction, software development, business productivity, scientific work, and other applications.
OpenAI’s corporate structure changed significantly in October 2025. The nonprofit became the OpenAI Foundation, while the commercial business became OpenAI Group PBC, a public benefit corporation. The OpenAI Foundation continues to govern and control OpenAI Group, while also holding equity in the commercial company.
OpenAI remains headquartered in San Francisco, California. Current official privacy and legal materials identify 1455 Third Street, San Francisco, CA 94158 as the registered U.S. office of OpenAI OpCo, LLC and a principal legal correspondence address. OpenAI continues to maintain a major workforce and hiring presence in San Francisco.
Quick Information
Corporate Phone Number
OpenAI does not currently publish a conventional general corporate headquarters switchboard for public use.
For product or account support, OpenAI directs users to the Help Center support chat rather than a general corporate telephone number.
Customer Service Number
OpenAI does not publish one universal traditional Customer Service telephone number for all users.
The primary official support route is:
Use the chat bubble in the Help Center to contact OpenAI Support.
Corporate Office Address
OpenAI
1455 Third Street
San Francisco, CA 94158
United States
Headquarters Address
OpenAI
1455 Third Street
San Francisco, CA 94158
United States
Current OpenAI privacy policies identify this as the registered office of OpenAI OpCo, LLC for users outside the EEA and Switzerland.
OpenAI generally directs ordinary account and product support to its Help Center rather than a public Customer Service email.
Current specialized contacts include:
Privacy: privacy@openai.com
Data Protection Officer: dpo@openai.com
Certain legal contract notices: contract-notices@openai.com.
Industry
Artificial Intelligence, Machine Learning, Software, AI Research, Developer Platforms, Enterprise Technology and Productivity Software
Founded
2015.
Current CEO
Sam Altman
Sam Altman continues to lead OpenAI as Chief Executive Officer.
Organization Structure
OpenAI consists of:
OpenAI Foundation
and:
OpenAI Group PBC
The nonprofit Foundation governs and controls the commercial public benefit corporation.
Corporate Status
Privately held
OpenAI Group PBC is not listed on the NYSE or Nasdaq.
Headquarters City
San Francisco, California
Current hiring activity shows hundreds of roles based in San Francisco across engineering, product, legal, finance, design, research, infrastructure, and other functions.
Website
Help Center
Developer Platform
https://developers.openai.com/
Careers Page
OpenAI currently advertises hundreds of roles across research, engineering, product, safety, finance, legal, infrastructure, design, sales, and operations.
Investor Relations
OpenAI does not operate a conventional public-company Investor Relations department because it is not publicly traded.
OpenAI Products & Services
OpenAI develops consumer, business, developer, coding, multimodal, and research products built around its AI models.
ChatGPT
ChatGPT is OpenAI’s primary conversational AI product.
It supports tasks such as writing, research, analysis, coding, brainstorming, document work, image interaction, voice conversations, and general productivity.
ChatGPT Free
ChatGPT offers a free access tier for general consumer use.Feature availability, model access, usage limits, and tools can differ from paid plans.
ChatGPT Go
ChatGPT Go provides expanded access beyond the free tier in eligible markets.It is positioned as an affordable paid option between free access and higher subscription tiers.
ChatGPT Plus
ChatGPT Plus is a paid individual subscription offering higher usage limits and access to more advanced capabilities than the standard free plan.
ChatGPT Pro
ChatGPT Pro is designed for individuals who need substantially higher usage levels and access to advanced reasoning and professional features.
ChatGPT Business
ChatGPT Business is designed for teams and organizations.
It provides workspace administration, business-focused security, collaboration, and access to advanced ChatGPT capabilities.
ChatGPT Enterprise
ChatGPT Enterprise provides enterprise-grade administration, security, deployment controls, and higher-capacity AI access for larger organizations.
ChatGPT Edu
ChatGPT Edu is designed for universities and educational institutions.It supports institutional access, administration, teaching, research, and academic workflows.
ChatGPT Work
ChatGPT Work provides a more persistent work-oriented experience for substantial projects and multi-step tasks.
It is designed to help users research, analyze, work across files and tools, and produce finished outputs.
OpenAI API
The OpenAI API allows developers and organizations to build applications using OpenAI models.
Current developer resources support text, reasoning, image, audio, realtime, agent, and other AI workflows.
Responses API
The Responses API provides developers with a unified interface for building AI applications and agentic workflows.
It supports modern OpenAI model capabilities, tool use, and structured application behavior.
GPT Models
OpenAI develops GPT model families for reasoning, generation, coding, and multimodal tasks.
Current developer materials list advanced GPT-6 and GPT-5.6 family models for different performance and cost requirements.
Codex
Codex is OpenAI’s coding agent.
It helps developers write, modify, review, test, and ship software and is available across several ChatGPT plans, with cloud capabilities available on eligible paid plans.
Image Generation
OpenAI provides image generation and image-editing capabilities through ChatGPT and developer tools.
Current developer resources include GPT Image models for generating and modifying visual content.
Voice
ChatGPT provides voice interaction that allows users to speak naturally with the assistant.
Voice capabilities support conversational use cases where typing is inconvenient or spoken interaction is preferred.
Realtime API
OpenAI provides realtime models and developer APIs for low-latency voice and multimodal applications.
These tools can be used to build conversational agents and interactive applications.
Deep Research
Deep Research capabilities help users conduct multi-step research, synthesize sources, and produce structured findings.
Developer documentation also includes deep-research model support.
Plugins
OpenAI supports plugins and integrations that extend ChatGPT and Codex with third-party services, tools, MCP servers, and additional workflows.
Enterprise AI Solutions
OpenAI works with businesses to deploy AI for writing, coding, customer support, knowledge work, research, analysis, automation, and other enterprise use cases.
Developer Documentation
OpenAI provides technical documentation, model information, examples, API references, and developer guides at:
https://developers.openai.com/
OpenAI Corporate Phone Numbers
OpenAI does not use a traditional public corporate phone directory for most support functions.
Corporate Phone Number
Not publicly listed
Corporate Headquarters Number
Not publicly listed
Headquarters Number
Not publicly listed
Corporate Office Number
Not publicly listed
Customer Service Number
No universal traditional phone number is publicly listed.
Primary support
Customer Support
Open the chat bubble at
to contact OpenAI Support.
Billing Support
Billing issues are handled through OpenAI account billing settings and the Help Center.
If the issue cannot be resolved, users are instructed to contact support through the Help Center chat widget.
ChatGPT Billing Support
For individual accounts:
ChatGPT → Settings → Billing
Users who need further assistance should use Help Center support.
API Billing Support
API billing is managed separately through the API platform’s billing settings.
Support is available through the Help Center if account owners cannot resolve the issue themselves.
Privacy Email
privacy@openai.com.
Data Protection Officer
dpo@openai.com.
Legal Contract Notices
contract-notices@openai.com
Certain formal legal notices also require a copy mailed to
1455 Third Street, San Francisco, CA 94158.
Investor Relations Number
Not applicable.
OpenAI is privately held.
Media / Press Number
OpenAI does not prominently publish one permanent universal public media telephone number.
Human Resources Number
OpenAI does not publish one universal public recruiting phone number.
Careers
Emergency / After-Hours Number
OpenAI does not publish a general corporate emergency hotline.
How to Reach a Real Person at OpenAI
The official way to contact OpenAI Support is through the chat bubble at https://help.openai.com/. Users begin with the support assistant, and a human support agent may join when escalation is required. When submitting a case, include the account email, plan type, screenshots, exact error messages, timestamps, and a concise explanation of the issue.
Billing issues should first be checked in ChatGPT or API billing settings. Account-access, unauthorized-access, and unresolved product problems should then be escalated through Help Center support. OpenAI warns users to rely on official support channels rather than unsolicited messages or calls claiming to be OpenAI representatives.
OpenAI Headquarters & Corporate Office Address
OpenAI’s current official San Francisco registered office
OpenAI
1455 Third Street
San Francisco, CA 94158
United States
Current OpenAI privacy materials identify OpenAI OpCo, LLC at this address for users outside the EEA and Switzerland.
San Francisco Corporate Address
1455 Third Street
San Francisco, CA 94158
United States
This address is also used in current legal notices and corporate documents.
Current Corporate Structure
OpenAI’s updated structure took effect in
October 2025
The nonprofit became
OpenAI Foundation
and the commercial entity became
OpenAI Group PBC.
Nonprofit Control
The OpenAI Foundation continues to
Govern and control OpenAI Group
while also holding conventional equity in the commercial business.
Mission
OpenAI’s stated mission is
To ensure that artificial general intelligence benefits all of humanity.
Current Headquarters Market
OpenAI maintains a major operational and employment presence in
San Francisco, California
Current careers listings include hundreds of San Francisco roles across engineering, research, infrastructure, finance, product, safety, legal, design, and sales.
Stock Listing
Not applicable.
OpenAI Group PBC is privately held and does not trade on the NYSE or Nasdaq.
How to File a Complaint Against OpenAI
Complaints involving ChatGPT, an OpenAI account, API usage, billing, unauthorized charges, privacy, content, or another OpenAI service should be documented carefully. Keep screenshots, timestamps, account email, billing records, transaction IDs, workspace details, and previous support responses before escalating.
Step 1: Contact OpenAI Support
Go to https://help.openai.com/ and open the support chat bubble. Explain the issue clearly and include the account email, affected product, date, screenshots, error messages, and any billing or transaction information. If automated support cannot resolve the issue, request escalation when available. Keep the support conversation and reference details.
Step 2: Use the Correct Account or Billing Workflow
If the complaint involves billing, first check Settings → Billing for ChatGPT or the API billing dashboard for API charges. ChatGPT and API billing are separate systems, so confirm which platform created the charge before escalating. If the issue remains unresolved, use Help Center support.
Step 3: Use the Privacy Channel When Appropriate
For privacy-related concerns, contact privacy@openai.com. Data-protection matters can also be directed to dpo@openai.com where appropriate. Provide enough information to identify the relevant account or data request without sharing passwords or unnecessary sensitive credentials.
Step 4: Send Formal Written Correspondence
For serious unresolved corporate or legal correspondence, use
OpenAI
1455 Third Street
San Francisco, CA 94158
United States
Certain contractual notices can also use contract-notices@openai.com, subject to the applicable agreement. Include a concise timeline, support history, transaction details, and the resolution requested.
Step 5: Use the Appropriate External Process if Necessary
The correct external route depends on the complaint. Payment disputes can involve the card issuer, privacy complaints can involve applicable privacy regulators, and consumer complaints may be submitted to the appropriate consumer-protection authority. Content or safety concerns should use OpenAI’s designated reporting workflows rather than ordinary billing support. Keep screenshots, support transcripts, transaction records, and written responses before escalating.
