Norton
About Norton
Norton is the world’s leading consumer cybersecurity brand — a flagship digital security, privacy, and identity protection product family owned by Gen Digital Inc. (NASDAQ: GEN), the global consumer cybersecurity conglomerate formed through the 2022 merger of NortonLifeLock and Avast. Norton’s origins trace back to 1990 when Peter Norton Computing was acquired by Symantec Corporation — which built Norton Antivirus into the world’s most recognized consumer security software through the 1990s and 2000s. Today Norton operates as the primary brand within Gen Digital’s portfolio alongside Avast, AVG, Avira, LifeLock, CCleaner, and Reputation Defender — together serving more than 500 million users across 150 countries. Gen Digital is headquartered at 60 East Rio Salado Parkway, Suite 1000, Tempe, Arizona — the primary global corporate headquarters for all Norton and Gen Digital operations. Gen Digital is led by CEO Vincent Pilette, who has served in the role since January 2019.
Gen Digital delivered record-breaking fiscal year 2026 results — reported on May 7, 2026 — crossing $5 billion in annual revenue for the first time in the company’s history. Full-year FY26 revenue was $5.0 billion, up 27% as reported and 9% pro forma year-over-year, exceeding company guidance. Operating income was $2.5 billion, non-GAAP EPS reached $2.78 (up 15% year-over-year), and more than $6 billion was returned to shareholders since the NortonLifeLock-Avast merger. CEO Vincent Pilette declared FY26 “a defining year for Gen — our strongest results in a decade.” For fiscal year 2027, Gen Digital guided for full-year adjusted EPS of $2.85–$2.95, above analyst consensus estimates of $2.86 per share, reflecting continued acceleration in cybersecurity and identity protection demand.
Quick Information
Industry
Consumer Cybersecurity — Antivirus, Identity Protection, VPN & Privacy Software
Brand Founded
1990 (Peter Norton Computing acquired by Symantec); independent brand from 2014
Parent Company
Gen Digital Inc. (NASDAQ: GEN) — formerly NortonLifeLock
CEO
Vincent Pilette (Gen Digital CEO since January 2019)
NASDAQ Ticker (Parent)
GEN
Number of Users
500+ million users across 150 countries
Number of Employees
5,000–10,000
Annual Revenue (Gen Digital FY2026)
$5.0 billion
Corporate Office Hours
Customer Support: Available 24/7 by phone and live chat.
Email
support@norton.com — primary customer support email
Website
www.norton.com
Support Center
support.norton.com
Contact Us Page
support.norton.com/sp/en/us/home/current/contact
Investor Relations (Gen Digital)
investor.gendigital.com
Careers Page
gendigital.com/careers
Products & Services
Norton / Gen Digital delivers a comprehensive suite of consumer digital safety products — spanning cybersecurity, identity protection, privacy tools, and device performance software — designed to protect individuals, families, and small businesses from the full spectrum of modern digital threats. Their full range of products and services includes:
- Norton AntiVirus Plus — entry-level antivirus and malware protection for a single PC or Mac; includes real-time threat protection, smart firewall, and password manager
- Norton 360 Standard / Deluxe / Premium — Norton’s flagship all-in-one subscription tier; combines antivirus, 100% Virus Protection Promise, VPN (Secure VPN), password manager, parental controls (Deluxe and above), dark web monitoring, and PC cloud backup; the most widely sold Norton product family globally
- Norton 360 with LifeLock — Norton’s premium tier combining Norton 360’s cybersecurity suite with LifeLock identity theft protection, SSN and credit monitoring, identity restoration specialists, and up to $1 million in identity theft reimbursement coverage; the highest-value consumer cybersecurity product in the Norton lineup
- LifeLock Identity Theft Protection — standalone identity theft monitoring, credit monitoring (one-bureau, three-bureau, and quarterly options), SSN alerts, dark web monitoring, and identity theft insurance available as a standalone subscription
- Norton Secure VPN — standalone or bundled Virtual Private Network (VPN) service encrypting internet connections across Wi-Fi networks; available across Windows, Mac, iOS, and Android
- Norton Privacy Monitor Assistant — personal information removal tool that searches data broker sites and helps remove user personal data from people-search databases
- Norton Password Manager — free built-in password manager included with all Norton 360 plans; stores and auto-fills passwords across devices
- Norton Parental Controls — family safety tools enabling parents to set screen time limits, monitor location, filter content, and supervise online activity; included in Norton 360 Deluxe and above
- Norton PC Cloud Backup — automatic encrypted cloud backup for Windows PCs; storage ranging from 2 GB to 500 GB depending on tier
- Norton Small Business — small business endpoint protection covering up to 20 devices with antivirus, VPN, and password manager
- Avast / AVG / Avira — Gen Digital’s other flagship consumer antivirus and privacy brands serving hundreds of millions of additional users, primarily internationally; Gen operates Norton (Americas/English), Avast (Central/Eastern Europe), AVG (broader international), and Avira (Germany) as complementary regional brands
- CCleaner — Gen Digital’s PC optimization, performance, and privacy tool for Windows; cleaning registry, managing startup items, and removing junk files
Corporate Phone Numbers
Main Customer Support (Toll-Free, 24/7)
1-855-574-4313 — primary Norton toll-free customer support line for subscription issues, billing, account access, device setup, and technical support. Available 24 hours a day, 7 days a week
Customer Support Alternate
1-888-864-4128 — alternate Norton customer support phone number. Available 24/7.
Gen Digital Corporate Headquarters (Tempe, AZ)
(650) 527-8000 — Gen Digital corporate headquarters phone line at 60 East Rio Salado Parkway, Suite 1000, Tempe, Arizona. Available Monday through Friday during regular business hours.
Norton UK Support (Toll-Free)
0800 048 7408 — Norton UK customer support toll-free number for United Kingdom customers. Available 24/7.
Norton Australia Support (Toll-Free)
1-800-680-068 — Norton Australia customer support toll-free number for Australian customers. Available 24/7.
How to Reach a Real Person at Norton
The fastest way to speak with a live Norton customer service representative is to call 1-855-574-4313 — Norton’s primary toll-free customer support line, available 24 hours a day, 7 days a week. When the automated phone system answers, listen to the menu options for your issue type — subscription, billing, account access, or technical support — and select the option matching your concern. To bypass the automated system and reach a live agent directly, press 0 or say “agent” at any menu prompt. For the shortest wait times, calling during off-peak hours — early morning or late evening — is recommended.
You can also reach Norton support 24/7 through live chat on their support portal at support.norton.com — navigate to the Contact Us page, select your product and issue type, and click “Chat with Us” to connect with a live agent in real time. For written support, email support@norton.com or submit a ticket through the online contact form at support.norton.com/sp/en/us/home/current/contact. Norton also responds to customer messages through its @NortonSupport account on X (Twitter). For account and billing management — including subscription cancellation and autorenewal management — log in to your Norton account portal at my.norton.com.
Norton / Gen Digital Headquarters & Corporate Office Address
Gen Digital (the corporate parent of Norton) has been headquartered in the Tempe, Arizona metropolitan area for more than a decade — anchoring its global operations at the prominent 60 East Rio Salado Parkway campus along the Tempe Town Lake waterfront in downtown Tempe. The Tempe headquarters serves as Gen Digital’s primary global corporate and operational center, housing the CEO and full executive leadership team, product development, cybersecurity research, finance, legal, marketing, and all major corporate support functions. Norton’s legacy origins trace to Cupertino, California — where Symantec Corporation was headquartered before relocating its then-NortonLifeLock operations to Tempe following the 2019 sale of its enterprise security business to Broadcom. Gen Digital also maintains significant international offices in Prague, Czech Republic (Avast legacy headquarters), and Bratislava, Slovakia.
Gen Digital Inc. (Norton) — Global Corporate Headquarters
60 East Rio Salado Parkway, Suite 1000
Tempe, Arizona 85281
United States
Gen Digital — UK Office (NortonLifeLock UK Limited)
C/O Company Secretarial Department
280 Bishopsgate
London EC2M 4AG
United Kingdom
Gen Digital — Prague Office (Avast Legacy HQ)
Pikrtova 1737/1A
140 00 Prague 4
Czech Republic
Gen Digital — Bratislava, Slovakia Office
Einsteinova 24
851 01 Bratislava
Slovakia
For all formal written customer complaints and legal correspondence, write to Gen Digital Inc. (Norton), 60 East Rio Salado Parkway, Suite 1000, Tempe, Arizona 85281, Attn: Customer Care. Include your full name, Norton account email, subscription or order number, a detailed description of your complaint, all prior contacts made, and the specific resolution you are requesting.
How to File a Complaint Against Norton
Step 1 — Call 1-855-574-4313 (24/7)
For the fastest resolution of most Norton complaints — including unauthorized charges, autorenewal billing disputes, subscription cancellation issues, or technical product failures — call 1-855-574-4313, available 24/7. Have your Norton account email, order number or subscription ID, and a clear description of your complaint ready. Ask the representative to formally log your complaint and provide a case reference number.
Step 2 — Use Live Chat at support.norton.com
For a written record of your complaint, use Norton’s live chat at support.norton.com. Chat creates a timestamped transcript of your interaction — particularly valuable for billing disputes and autorenewal cancellation confirmation. Request that a copy of the chat transcript be emailed to you at the end of the session.
Step 3 — Email support@norton.com
For formal written documentation of your complaint, email support@norton.com. Include your full name, Norton account email, order number, a detailed description of the issue, prior contacts, and the specific resolution you are requesting.
Step 4 — Log In to My Norton Account
For subscription, billing, and autorenewal complaints, log in to your account at my.norton.com. From the account portal you can review your subscription history, confirm autorenewal settings, download billing receipts, and initiate subscription cancellation — the most direct self-service channel for billing-related complaints.
Step 5 — Request Escalation to a Supervisor
If the first support agent cannot resolve your complaint, ask to be escalated to a supervisor or the Customer Resolution team. Supervisors have authority to approve exception refunds, override standard refund windows, and issue formal resolutions for escalated billing disputes.
Step 6 — Write to the Corporate Headquarters
For formally unresolved complaints, write to Gen Digital Inc. (Norton), 60 East Rio Salado Parkway, Suite 1000, Tempe, Arizona 85281, Attn: Customer Care. Include all prior contacts, case reference numbers, and the specific resolution you are requesting.
Step 7 — File a BBB Complaint
File a public complaint with the Better Business Bureau at www.bbb.org — Gen Digital / Norton is listed with the BBB’s Arizona chapter. A formal BBB complaint filing typically prompts a corporate-level response from Norton’s customer relations team.
Step 8 — File a Complaint With the FTC
For complaints involving unauthorized autorenewal charges, deceptive cancellation practices, or failure to honor advertised refund policies, file a complaint with the Federal Trade Commission at ftc.gov or call 1-877-FTC-HELP (1-877-382-4357). The FTC actively enforces regulations against negative option subscription billing practices in the software industry.
Step 9 — Dispute the Charge With Your Bank or Credit Card
For unresolved unauthorized or disputed charges, contact your bank or credit card company and initiate a formal chargeback. Provide your bank with your Norton account details, the charge date, transaction amount, and documentation of your prior resolution attempts.
Step 10 — Contact the Arizona Attorney General
For consumer protection complaints involving Norton/Gen Digital’s subscription billing or cancellation practices, contact the Arizona Attorney General’s Consumer Information and Complaints Division at azag.gov/complaints/consumer or call 1-602-542-5763.
