McAfee
McAfee is a global consumer cybersecurity and online-protection company headquartered in San Jose, California. The company provides antivirus protection, scam detection, identity monitoring, VPN services, privacy tools, personal-data removal, web protection, credit monitoring, and other digital-safety services for individuals and families.
McAfee has evolved significantly from its historical enterprise-security roots. The enterprise business was divested in 2021, leaving McAfee focused primarily on consumer online protection. In March 2022, an investor group led by Advent International and Permira completed the acquisition of McAfee in a transaction valued at more than $14 billion, taking the company private.
Today, McAfee operates as a privately held consumer-security company. Its current corporate headquarters remains at 6220 America Center Drive, San Jose, CA 95002, while its products increasingly focus on AI-assisted scam protection, antivirus, identity protection, privacy, and personal cybersecurity.
McAfee does not prominently publish a separate general corporate switchboard for ordinary public inquiries.
For U.S. Customer Service and Technical Support:
1-866-622-3911
Support is currently available 24 hours a day, 7 days a week.
1-866-622-3911
McAfee, LLC
6220 America Center Drive
San Jose, CA 95002
United States
McAfee, LLC
6220 America Center Drive
San Jose, CA 95002
United States
Current official company, careers, privacy, and legal pages all identify this address as McAfee’s corporate headquarters.
Privacy: protectprivacy@mcafee.com
Legal / Trademarks: MBGeneralLegal@McAfee.com
McAfee generally routes ordinary consumer support through its support portal, phone, and chat rather than one universal Customer Service email.
Cybersecurity, Antivirus Software, Identity Protection, Online Privacy, Scam Protection and Consumer Security Software
Craig Boundy
Current 2026 McAfee corporate communications identify Craig Boundy as President and Chief Executive Officer.
Brian Herb
Brian Herb joined McAfee as Chief Financial Officer in June 2026.
Privately held
McAfee is owned by an investor group led by:
Advent International
Permira
Crosspoint Capital
CPP Investments
GIC
ADIA
The acquisition closed on March 1, 2022.
McAfee does not currently publish a precise company-wide employee count on its main corporate website.
Because McAfee is privately held, it no longer provides the standardized annual workforce disclosure that would normally appear in a public-company Form 10-K.
McAfee does not publish standard public walk-in hours for its San Jose headquarters.
Customer Service and Technical Support are available 24/7 through McAfee’s support channels.
Not applicable in the conventional public-company sense.
McAfee is privately held and no longer trades publicly.
McAfee recruits across cybersecurity, engineering, AI, product development, customer experience, marketing, finance, legal, data, research, and corporate operations.
McAfee’s current product portfolio centers on consumer security, scam protection, privacy, identity monitoring, financial monitoring, and device protection.
McAfee antivirus provides real-time protection against viruses, malware, spyware, ransomware, and other digital threats. It supports real-time, on-demand, and scheduled scans on compatible devices.
McAfee Total Protection combines antivirus with web protection, identity monitoring, privacy tools, and VPN functionality. Current versions also integrate scam-detection and online-identity features.
McAfee Scam Detector uses AI-powered technology to identify suspicious messages, dangerous websites, and other scam-related risks before users interact with them. It is designed to help protect against phishing, impersonation, financial scams, and increasingly sophisticated AI-generated fraud.
McAfee Secure VPN encrypts internet traffic and helps protect personal information on public Wi-Fi and other networks. Users can configure the VPN to activate automatically on supported devices.
Web Protection helps warn or block users before they visit risky or malicious websites. It works alongside antivirus and scam-detection tools to reduce exposure to phishing, malware, and fraudulent pages.
Identity Monitoring continuously checks whether qualifying personal information appears in known breach or dark-web data sources. McAfee currently advertises monitoring for numerous types of personal information.
Eligible McAfee plans include identity-theft expense reimbursement coverage.
Current plan tiers can provide coverage of up to $1 million or $2 million, depending on the subscription selected and applicable terms.
Identity Restoration provides assistance if a customer’s identity is compromised. Eligible customers can receive support navigating recovery steps and restoring affected accounts or records.
Selected McAfee plans provide credit monitoring, credit reports, and credit-score features.
Coverage levels depend on the subscription plan selected.
Higher-tier McAfee identity plans can monitor bank and credit-card activity for suspicious transactions.
The feature is designed to help users identify potentially unauthorized financial activity earlier.
Selected McAfee plans monitor qualifying 401(k), investment, and loan transactions.
These tools extend identity protection beyond traditional credit-card and bank-account monitoring.
Personal Data Cleanup searches for personal information appearing on data-broker websites and helps eligible users remove or reduce exposed data.
Online Account Cleanup identifies older or unused online accounts and helps users remove them along with personal information linked to those accounts.
Social Privacy Manager helps customers review and adjust privacy settings across supported social-media platforms.
McAfee states that the service can help manage more than 100 individual privacy settings.
Selected McAfee plans include password-management functionality designed to help customers securely store and manage login credentials.
McAfee offers firewall protection on supported platforms to help control network connections and defend against unauthorized access.
File Shredder helps permanently remove selected files from a device, making them more difficult to recover through conventional file-recovery methods.
Tracker Remover helps remove cookies, temporary files, and other tracking data that can accumulate during web browsing.
Selected McAfee family plans provide parental-control features to help families manage children’s online activity and device use.
Eligible identity-protection plans include support after a physical or digital wallet is lost or stolen.
The service can help customers take steps to replace qualifying cards and documents.
Selected McAfee plans currently include qualifying ransomware-related financial coverage, subject to plan terms and eligibility.
McAfee Assist provides setup assistance for eligible protection subscriptions.
It is included in selected Premium, Advanced, and Ultimate protection packages.
McAfee Smart AI Hub focuses on emerging AI-related security risks, including AI-generated scams, deepfakes, misinformation, and other synthetic content.
The platform complements McAfee’s broader AI-driven protection strategy.
McAfee offers family subscription plans designed to protect multiple family members and supported household devices.
Current higher-tier family packages can cover up to six family members with antivirus, privacy, identity, and scam-protection features.
McAfee’s consumer support model is relatively centralized, with the main U.S. Customer Service number handling technical support, billing, subscriptions, refunds, and product assistance.
McAfee does not prominently publish a separate general headquarters switchboard for public use.
For consumer assistance:
1-866-622-3911
No separate universal headquarters phone number is prominently published.
Use Customer Service:
1-866-622-3911
No separate publicly promoted corporate-office number is currently listed.
1-866-622-3911
1-866-622-3911
24 hours a day, 7 days a week.
McAfee currently provides:
24/7 chat support
through its official Customer Service site.
McAfee does not publish a separate billing-only telephone number.
Billing, subscriptions, renewal charges, and payment issues can be handled through:
1-866-622-3911
1-866-622-3911
Customers can also request qualifying refunds through My Account.
1-866-622-3911
Customers can additionally cancel or change automatic-renewal settings through their McAfee account.
1-866-622-3911
McAfee allows users to manage Auto-Renewal settings from My Account.
1-866-622-3911
McAfee does not prominently publish a separate universal consumer Sales Department number.
Products are purchased through McAfee.com and approved partners.
McAfee operates internationally but does not publish one universal regional-office phone number.
McAfee uses country-specific Customer Service contacts.
Customers outside the United States should select their country on McAfee’s support website for the correct contact.
McAfee Customer Service and chat are available 24/7.
There is no separate corporate emergency hotline.
protectprivacy@mcafee.com
MBGeneralLegal@McAfee.com
McAfee provides a dedicated online Media Relations submission form.
Historic and current press releases also use:
media@mcafee.com.
Not applicable.
McAfee is privately held.
McAfee does not publish one universal public applicant HR number.
Careers:
Not applicable.
McAfee is a cybersecurity and online-protection company.
For subscription, billing, antivirus, installation, renewal, account, refund, or technical issues, call 1-866-622-3911. McAfee currently provides U.S. phone support 24 hours a day, seven days a week. Chat support is also available 24/7 through the official McAfee Customer Service website. Have your McAfee account email, subscription details, purchase information, and the affected device available before contacting support.
Customers should be cautious about unsolicited calls claiming to represent McAfee. McAfee specifically warns that its Customer Service representatives will not call unexpectedly to demand payment or request sensitive information such as passwords or Social Security numbers. Customers can independently reach McAfee through the verified support number above.
McAfee’s current corporate headquarters is:
McAfee, LLC
6220 America Center Drive
San Jose, CA 95002
United States
Current McAfee About, Careers, Contact, Privacy, and Legal pages all continue to identify this address as the corporate headquarters.
6220 America Center Drive
San Jose, CA 95002
United States
This location serves as McAfee’s principal U.S. corporate office.
McAfee, LLC
McAfee states that McAfee, LLC is a Delaware limited liability company and maintains its principal U.S. offices at the San Jose headquarters.
Craig Boundy
Current June 2026 corporate communications identify Craig Boundy as:
President and Chief Executive Officer.
Brian Herb
Brian Herb joined McAfee as:
Chief Financial Officer
in:
June 2026.
McAfee became privately held on:
March 1, 2022
following its acquisition by an investor group led by Advent International and Permira.
The transaction was valued at:
More than $14 billion
including the effect of McAfee debt repayment.
The acquiring investor group included:
Advent International
Permira
Crosspoint Capital
CPP Investments
GIC
ADIA.
Before the 2022 acquisition, McAfee traded on:
Nasdaq
Ticker:
MCFE
The company was delisted after becoming privately held.
McAfee’s current business is primarily focused on:
Consumer Online Protection
rather than enterprise cybersecurity.
The strategic shift followed the divestment of McAfee’s enterprise business in 2021.
McAfee’s current product direction emphasizes:
AI-Powered Scam Detection
Antivirus
Identity Protection
Secure VPN
Privacy Management
Personal Data Removal
Financial Monitoring.
Customers filing a complaint involving an automatic renewal, unexpected charge, refund, antivirus issue, installation problem, subscription cancellation, technical problem, identity-protection service, or Customer Service interaction should keep their purchase receipt, McAfee account email, subscription information, billing statement, case numbers, and previous support correspondence before escalating.
Start by calling 1-866-622-3911 or using McAfee’s 24/7 chat support. Explain the issue clearly and provide your subscription details, purchase date, renewal information, and any error messages or technical symptoms. Ask the representative to document the complaint and provide a reference or case number where available. Keep notes of the date, representative, and promised resolution.
If the complaint concerns a purchase or renewal charge, use McAfee’s official refund and subscription-management process. McAfee states that customers can generally request a full refund within 30 days of initial purchase or within 60 days of an automatic renewal for qualifying annual subscriptions. Customers can also manage cancellation and Auto-Renewal settings through My Account.
If the first Customer Service interaction does not resolve the issue, ask for escalation or additional review. Provide the original case number, previous representative details, screenshots, billing records, and a concise timeline. For privacy concerns, contact protectprivacy@mcafee.com. Keeping the complaint within one documented support case can make further review easier.
For a serious unresolved matter, written correspondence can be sent to McAfee, LLC, 6220 America Center Drive, San Jose, CA 95002. Include your full contact information, McAfee account email, subscription details, transaction history, previous case numbers, and a clear explanation of the dispute. Attach copies rather than original documentation and state the resolution requested.
McAfee’s current legal terms require certain disputes to begin with a 60-day written notice sent by registered mail to McAfee, LLC, 6220 America Center Drive, San Jose, CA 95002, Attention: Legal Department before arbitration. Consumer billing disputes may also be raised with the payment-card issuer or appropriate consumer-protection agency, while privacy complaints can involve applicable state, federal, or international privacy regulators. Keep all receipts, billing records, case numbers, correspondence, and proof of delivery before escalating.
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