Mazda USA
Mazda USA
Mazda USA operates through Mazda Motor of America, Inc., doing business as Mazda North American Operations (MNAO). The organization manages Mazda vehicle sales, marketing, parts distribution, dealer support, customer service, connected services, and other business functions across the United States while coordinating broader North American operations with affiliated Mazda companies. Mazda North American Operations is headquartered in Irvine, California.
Mazda’s parent company, Mazda Motor Corporation, is headquartered in Hiroshima, Japan. In the United States, Mazda currently offers passenger cars, crossovers, SUVs, electrified vehicles, and the MX-5 Miata sports car. Mazda also supports owners through warranty programs, roadside assistance, Mazda Financial Services, the MyMazda app, Mazda Connected Services, authorized dealerships, service centers, genuine parts, and Certified Pre-Owned vehicles.
Current Mazda corporate leadership identifies Tom Donnelly as President and CEO of Mazda Motor of America, Inc. / Mazda North American Operations. Mazda’s August 2026 corporate information states that MNAO oversees Mazda activity through approximately 795 dealers across the United States, Canada, Mexico, and Colombia.
949-727-1990
Mazda’s official 2026 warranty information lists this Irvine-area number for callers outside the standard U.S. toll-free Customer Experience channel.
800-222-5500
Mazda’s Customer Experience Center handles vehicle questions, warranty assistance, Connected Services troubleshooting, case updates, and general customer support. Current hours are Monday through Friday from 5:00 AM to 6:00 PM Pacific Time and Saturday from 7:00 AM to 3:00 PM Pacific Time.
Mazda North American Operations
200 Spectrum Center Drive, Suite 100
Irvine, CA 92618
United States.
Mazda Motor of America, Inc.
Mazda North American Operations
200 Spectrum Center Drive, Suite 100
Irvine, CA 92618
United States
Mazda does not prominently publish one universal plain-text Customer Service email address. Customers can submit non-urgent questions through the official Mazda Contact Us email form.
For vehicle import/export matters, Mazda publishes:
importexportrequest@mazdausa.com.
Automotive Manufacturing, Vehicle Sales, Automotive Distribution, Parts, Service, Vehicle Financing and Connected Vehicle Technology
Tom Donnelly
Tom Donnelly currently serves as President and CEO of Mazda Motor of America, Inc. and Mazda North American Operations.
Approximately 795 dealers across Mazda’s broader North American operating region, according to Mazda’s August 2026 corporate information.
Mazda Motor Corporation
https://www.mazdausa.com/site/careers
Mazda recruits across corporate operations, customer experience, sales, marketing, finance, technology, parts, distribution, dealer support, and automotive training.
Mazda USA’s business includes new vehicles, electrified models, certified used vehicles, financing, warranties, roadside assistance, parts, maintenance, connected vehicle technology, and dealer-based sales and service.
The Mazda3 Sedan is Mazda’s compact four-door passenger car. It combines daily-use practicality with Mazda’s driver-focused design philosophy and is sold through Mazda’s authorized U.S. dealer network.
The Mazda3 remains part of Mazda’s current 2026 U.S. model lineup.
The Mazda3 Hatchback provides the Mazda3 platform with a hatchback body style and additional cargo flexibility.
It is designed for customers seeking a compact vehicle with a more versatile rear cargo area while retaining Mazda’s passenger-car driving characteristics.
The Mazda CX-30 is a compact crossover positioned between traditional passenger cars and larger Mazda SUVs.
It offers crossover ride height, available all-wheel-drive capability, and a size suited to commuting, smaller families, and urban driving.
The Mazda CX-5 is one of Mazda’s core compact crossover models in the United States.
It combines five-passenger utility with Mazda’s interior, safety, and driving-focused approach and remains part of the 2026 Mazda U.S. lineup.
The Mazda CX-50 is a crossover designed with a stronger emphasis on outdoor activity, cargo flexibility, and available all-wheel-drive capability.
The current lineup also includes electrified CX-50 configurations depending on model year and market availability.
The Mazda CX-50 Hybrid adds a gasoline-electric powertrain option to the CX-50 family.
It gives buyers an electrified alternative while maintaining the crossover utility associated with the regular CX-50 lineup.
The Mazda CX-70 is a two-row midsize crossover positioned within Mazda’s larger premium-oriented SUV family.
It offers spacious passenger and cargo capacity while sharing elements of Mazda’s larger-platform engineering strategy.
The CX-70 Plug-In Hybrid Electric Vehicle combines a gasoline engine with rechargeable electric propulsion.
It is intended for drivers seeking electric-assisted daily travel while retaining gasoline capability for longer journeys.
The Mazda CX-90 is Mazda’s larger three-row crossover designed for families and customers requiring increased passenger capacity.
It serves as one of Mazda’s flagship U.S. utility vehicles and remains part of the current model lineup.
The CX-90 PHEV combines three-row utility with plug-in hybrid technology.
Customers can use electric propulsion for qualifying trips while retaining the gasoline engine for extended travel.
The Mazda MX-5 Miata is Mazda’s two-seat rear-wheel-drive sports car and one of the company’s best-known nameplates.
It is offered in roadster configurations designed around lightweight handling and driver engagement.
Mazda sells new vehicles through its authorized dealer network rather than through a single company-owned national retail operation.
Customers can locate dealers, review inventory, obtain quotes, and arrange test drives through MazdaUSA.com.
Mazda’s Certified Pre-Owned program applies additional inspection and warranty standards to qualifying used Mazda vehicles.
Current CPO vehicles must pass a 160-point inspection and receive additional warranty coverage, including a 12-month/12,000-mile limited vehicle warranty and a 7-year/100,000-mile limited powertrain warranty.
New Mazda vehicles currently include a:
3-year / 36,000-mile New Vehicle Limited Warranty.
The warranty covers qualifying defects in materials and workmanship, subject to Mazda’s exclusions and maintenance requirements.
Mazda provides a:
5-year / 60,000-mile Powertrain Limited Warranty
for covered powertrain components on qualifying new vehicles.
Mazda provides 24/7 roadside assistance during qualifying warranty periods.
The verified Roadside Assistance number is:
800-866-1998.
Mazda Financial Services supports qualifying customers with vehicle financing and account servicing.
Customer Service:
866-693-2332.
The MyMazda mobile app provides eligible owners with vehicle information, service-management tools, account features, and access to supported Connected Services.
Available functions depend on the vehicle, model year, subscription, and connectivity status.
Mazda Connected Services provide app-based vehicle connectivity for eligible vehicles.
Functions can include remote vehicle controls, vehicle status information, alerts, vehicle location features, emergency-related functions, and other connected capabilities depending on the vehicle.
Mazda’s dealer network provides scheduled maintenance, diagnostic work, warranty repairs, recall service, replacement parts, and general vehicle servicing.
Owners can locate a dealer and schedule service through MazdaUSA.com.
Authorized Mazda dealers sell and install genuine Mazda replacement parts and accessories.
Qualifying genuine parts and accessories receive warranty coverage subject to Mazda’s current terms.
Mazda owners can check a vehicle’s recall and Special Service Program status using the VIN through Mazda’s official online tools.
Customers with recall questions can also contact the Customer Experience Center.
Mazda provides fleet programs for qualifying commercial, government, and other organizational customers.
Fleet vehicles receive Mazda’s applicable new-vehicle and powertrain warranty coverage.
The Mazda Automotive Student Training (MAST) program connects automotive technical schools with Mazda dealers and provides Mazda-focused automotive training.
The program helps develop technicians for Mazda’s dealership service network.
949-727-1990
This Irvine-area number is published in current official Mazda warranty information for Mazda North American Operations.
949-727-1990
949-727-1990
949-727-1990
800-222-5500.
800-222-5500
Monday to Friday: 5:00 AM to 6:00 PM PT
Saturday: 7:00 AM to 3:00 PM PT.
800-222-5500
General warranty questions and case updates are handled through Mazda’s Customer Experience Center.
800-222-5500
Mazda specifically identifies this line for real-time Connected Services troubleshooting and guidance.
800-866-1998
Available:
24 hours a day, 7 days a week across the United States and Canada.
866-693-2332
This number is used for Mazda Financial Services customer account support.
800-222-5500
Vehicle-specific recall information can also be checked online by VIN.
949-272-4867
importexportrequest@mazdausa.com.
Main Customer Experience:
800-222-5500
Roadside Assistance:
800-866-1998
For Mazda Financial Services:
866-693-2332
Dealer-specific repair or sales billing questions should be directed to the dealership involved.
Mazda does not publish one centralized national vehicle-sales telephone number.
Vehicle sales are handled primarily by authorized Mazda dealerships.
Individual authorized Mazda dealers maintain their own telephone numbers.
Dealer Locator:
https://www.mazdausa.com/find-a-dealer
Current official warranty information lists:
949-727-1990
for Mazda North American Operations callers outside the U.S. toll-free system.
800-263-4680
Mazda Canada handles Canadian customer matters separately.
787-641-1777
Mazda de Puerto Rico is operated through its regional distributor.
Roadside Assistance:
800-866-1998
Available 24/7.
Mazda North American Operations does not maintain a separate U.S. public-company Investor Relations department.
Investor matters belong to parent company Mazda Motor Corporation in Japan.
Mazda Newsroom publishes media contacts by announcement rather than one permanent general consumer press number.
Mazda does not prominently publish one universal applicant HR phone number.
Careers:
https://www.mazdausa.com/site/careers
For general vehicle questions, warranty concerns, Connected Services problems, unresolved dealer issues, or case updates, call 800-222-5500 during Customer Experience Center hours. Mazda currently staffs the line Monday through Friday from 5:00 AM to 6:00 PM Pacific Time and Saturday from 7:00 AM to 3:00 PM Pacific Time. Have your VIN, vehicle year and model, mileage, dealer information, purchase date, and any previous case number ready.
If the problem concerns financing or account payments, contact Mazda Financial Services at 866-693-2332 instead. Roadside emergencies should use 800-866-1998, which operates 24/7. For non-urgent questions, Mazda also offers chat and an online email form through its Contact Us page.
Mazda Motor of America, Inc.
Mazda North American Operations
200 Spectrum Center Drive, Suite 100
Irvine, CA 92618
United States
Current Mazda owner materials and 2026 vehicle manuals continue to identify this Irvine address.
200 Spectrum Center Drive, Suite 100
Irvine, CA 92618
Mazda North American Operations manages U.S. sales, marketing, parts, customer service, dealer support, and related North American functions from its Irvine organization.
Mazda North American Operations
Attn: Customer Experience Center
P.O. Box 19734
Irvine, CA 92623-9734.
Tom Donnelly
Donnelly has served as President and CEO of Mazda Motor of America since 2023 and continues in the position in Mazda’s 2026 executive structure.
Takuji Iwashita
Current Mazda executive information identifies Iwashita as Executive Vice President of Mazda Motor of America and as a senior executive responsible for broader regional operations.
Mazda stated in August 2026 that its North American organization supports vehicle sales, marketing, parts, and customer service through approximately:
795 dealers.
Mazda USA is part of:
Mazda Motor Corporation
which is headquartered in Hiroshima, Japan.
Mazda Motor of America is not separately publicly traded in the United States.
Its parent, Mazda Motor Corporation, is publicly traded in Japan.
Customers with complaints involving vehicle quality, repairs, warranty coverage, dealership service, sales practices, recalls, Connected Services, financing, or another Mazda matter should keep their VIN, repair orders, sales documents, mileage records, dealer correspondence, warranty documents, photographs where applicable, and prior case numbers before escalating.
Mazda’s own current owner guidance says customers should first work with the dealership involved. Start with the relevant Service, Sales, Parts, or Customer Relations Manager. If the issue remains unresolved, request review by the dealership’s General Manager or owner. Provide the VIN, mileage, repair history, purchase information, dates, and copies of relevant work orders. Clearly explain what resolution you are requesting and keep notes of every conversation.
If dealer management cannot resolve the concern, contact the Mazda Customer Experience Center at 800-222-5500 or submit the issue through MazdaUSA.com. Mazda requests information including the customer’s contact details, vehicle year and model, 17-digit VIN, purchase date, current mileage, dealer name and location, and a description of the concern. Ask Mazda to create or update a formal case and retain the case number for future escalation.
Roadside issues should be directed to 800-866-1998, while financing or account disputes should use Mazda Financial Services at 866-693-2332. Recall and safety concerns should be documented with Mazda and the servicing dealership. If the matter relates to Connected Services, the Customer Experience Center also provides real-time troubleshooting. Keeping each issue within the correct support channel can make escalation faster and create a clearer written record.
For a serious unresolved issue, written correspondence can be sent to Mazda North American Operations, 200 Spectrum Center Drive, Suite 100, Irvine, CA 92618. Mazda’s current dispute terms state that certain formal disputes should be sent by certified mail to this address, Attn: Legal Department, with the customer’s name, contact details, complaint, and proposed resolution. Keep copies of all repair orders, letters, case records, and proof of delivery.
If the matter remains unresolved, the correct external channel depends on the complaint. Mazda owner guidance identifies the Better Business Bureau as a further dispute route in certain vehicle-related matters. Safety defects can be reported to the National Highway Traffic Safety Administration at 888-327-4236. Financing disputes, dealer licensing issues, warranty disputes, and consumer-protection concerns may also fall under state motor-vehicle agencies, financial regulators, Attorneys General, or other authorities depending on the circumstances.
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