Mattel
Mattel, Inc. is a global toy, play, intellectual-property, and family-entertainment company headquartered in El Segundo, California. Its portfolio includes some of the world’s best-known brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, Polly Pocket, MEGA, and Barney. Mattel also develops licensed products in collaboration with major entertainment companies.
Mattel was founded in 1945 and has evolved from a traditional toy manufacturer into a broader intellectual-property and entertainment company. Its business now spans toys, consumer products, film and television content, digital games, live experiences, retail, licensing, and location-based entertainment. Mattel products are distributed through major retail and e-commerce companies around the world.
Mattel entered another significant leadership transition in October 2026. Former Chairman and CEO Ynon Kreiz stepped down effective October 2, 2026. Mattel appointed Roger Lynch as Chairman effective October 2 and Chief Executive Officer effective October 12, 2026. This means Roger Lynch is the current Chairman and CEO as of October 15, 2026. Mattel reported approximately 31,000 employees worldwide at the end of 2025 and generated $5.348 billion in 2025 net sales.
310-252-2000
Mattel publishes this number with its El Segundo corporate headquarters.
For Mattel products including Barbie, Hot Wheels, and Monster High
800-524-8697
Monday to Friday: 9:00 AM to 6:00 PM ET.
Mattel, Inc.
333 Continental Boulevard
El Segundo, CA 90245
United States
Mattel, Inc.
333 Continental Boulevard
El Segundo, CA 90245
United States
Mattel’s current corporate site and SEC filings confirm this address.
Investor Relations: Investor.Relations@Mattel.com
Media: press@mattel.com
Talent Acquisition / Accessibility: TalentAcquisition@mattel.com.
Toys, Games, Consumer Products, Family Entertainment, Digital Games, Film, Television, Licensing and Live Experiences
1945.
Approximately
31,000 employees worldwide
as of December 31, 2025, including temporary and seasonal employees.
Mattel employees worked across
34 countries
at the end of 2025.
The company also maintains offices and commercial operations in dozens of global markets.
Mattel does not publish standard public walk-in hours for its corporate headquarters.
Consumer Support is generally available Monday through Friday from 9:00 AM to 6:00 PM ET.
Investor Relations
https://corporate.mattel.com/careers
Barbie is one of Mattel’s largest and most recognizable franchises, spanning dolls, accessories, playsets, apparel, entertainment, games, licensing, and consumer products. Mattel continues to expand Barbie as a multi-platform entertainment and lifestyle property rather than only a toy line.
Hot Wheels includes die-cast vehicles, track systems, playsets, collector products, entertainment, digital games, live experiences, and licensed products. Mattel reported strong continued momentum for Hot Wheels through 2026.
Fisher-Price focuses on infant, toddler, and preschool toys and development-oriented play products. Its assortment includes learning toys, activity products, baby gear, playsets, and other early-childhood products.
American Girl combines dolls, books, clothing, accessories, retail experiences, restaurants, personalized products, and entertainment. Mattel operates American Girl as a distinct premium brand with both e-commerce and physical retail locations.
UNO is Mattel’s globally recognized card-game franchise. Beyond physical card decks, the company has extended UNO into digital games, licensing partnerships, apparel, entertainment, and special-edition collaborations.
Matchbox specializes in die-cast vehicles and related play products. Mattel is also expanding the franchise through entertainment and film-related initiatives, including the upcoming Matchbox movie.
Thomas & Friends includes preschool toys, trains, track systems, entertainment content, publishing, and licensed consumer products.
Monster High combines fashion dolls, accessories, characters, entertainment, and licensed merchandise. The franchise targets both younger consumers and collectors through new releases and special-edition products.
Masters of the Universe includes action figures, playsets, collectibles, entertainment, licensing, and digital content. Mattel continues to expand the property through new theatrical and entertainment projects.
Polly Pocket is a compact doll and playset franchise built around portable miniature environments and characters. Mattel also uses the property for licensing, fashion, and entertainment partnerships.
MEGA develops construction toys and building sets. The business includes both Mattel-owned properties and licensed entertainment collaborations and now operates alongside the newer Mattel Brick Shop initiative.
Mattel Brick Shop is part of the company’s expanding building-set business. Mattel has identified the platform as an important new product initiative as it looks to compete more broadly in construction and collectible building products.
Mattel develops and licenses digital games around properties such as Hot Wheels, UNO, Barbie, and Masters of the Universe. In 2026, the company also formed Mattel Game Studios to accelerate its digital gaming strategy.
Mattel Studios develops film and television projects using Mattel intellectual property. The entertainment strategy is designed to extend brands beyond physical toys into long-form storytelling and global media franchises.
Mattel licenses its intellectual property for apparel, footwear, accessories, publishing, food, beauty products, collectibles, and other consumer categories. Partnerships allow brands such as Barbie, Hot Wheels, and UNO to reach customers far beyond the traditional toy aisle.
Mattel operates and licenses live attractions, branded experiences, themed entertainment, and other in-person activities. In October 2026, the company announced its first Mattel Wonder Indoor Waterpark, planned for Bellevue, Nebraska.
Mattel Creations provides collectible and limited-edition products targeted at adult fans and collectors. Releases commonly feature premium versions of Barbie, Hot Wheels, Masters of the Universe, Monster High, and other properties.
Mattel Shop allows consumers to purchase eligible Mattel products directly online. Customers can also access order assistance, account help, warranty information, and product support through Mattel’s consumer systems.
310-252-2000.
310-252-2000
310-252-2000
310-252-2000
For Mattel brands including Barbie, Hot Wheels, and Monster High
800-524-8697.
800-524-8697
855-844-6224
Monday to Friday: 9:00 AM to 6:00 PM ET.
800-432-5437.
800-348-0751
800-524-8697.
800-382-7470
Main Mattel Consumer Support
800-524-8697
Mattel does not publish one universal direct-to-consumer sales telephone number.
Retail partnerships use separate commercial channels.
Mattel does not publish a dedicated universal billing number.
Mattel Shop billing issues should use
855-844-6224
Regional contacts vary by country and market.
Not applicable in the conventional consumer branch-network sense.
International support uses country-specific Mattel contacts rather than one universal global telephone number.
Mattel does not publish a consumer after-hours emergency hotline.
Product-safety emergencies should be handled through appropriate medical or emergency services first, followed by Mattel Consumer Support and any relevant safety regulator.
Mattel does not prominently publish a separate permanent IR telephone number.
Investor.Relations@Mattel.com.
310-252-6397
Also displayed as
310-252-NEWS
press@mattel.com.
Mattel does not publish one universal public HR phone number.
https://corporate.mattel.com/careers
Accessibility email
TalentAcquisition@mattel.com.
Not applicable.
For consumer products such as Barbie, Hot Wheels, Monster High, Matchbox, and many other Mattel brands, call 800-524-8697 Monday through Friday from 9:00 AM to 6:00 PM ET. Before calling, have the product name, model or item number, purchase date, retailer, proof of purchase, photographs, and details of the defect or missing component available.
Fisher-Price concerns should use 800-432-5437, Power Wheels support uses 800-348-0751, and Mattel Shop order questions can use 855-844-6224. Choosing the product-specific line can reduce transfers and help the support team identify applicable warranty, recall, replacement-part, or refund options.
For a serious corporate matter that cannot be resolved through consumer support, Mattel’s headquarters is at 333 Continental Boulevard, El Segundo, CA 90245. Media, investor, career, and shareholder matters should use their dedicated corporate channels rather than consumer-product support.
Mattel, Inc.
333 Continental Boulevard
El Segundo, CA 90245
United States.
Mattel’s principal executive and corporate office is the same El Segundo address
333 Continental Boulevard
El Segundo, CA 90245
For Fisher-Price
Fisher-Price Brands
636 Girard Avenue
East Aurora, NY 14052
United States.
Transfer-agent correspondence is handled by
Computershare Trust Company, N.A.
P.O. Box 43006
Providence, RI 02940-3006
Overnight
150 Royall Street, Suite 101
Canton, MA 02021.
Complaints may involve defective toys, missing parts, online orders, product recalls, warranties, safety concerns, customer-service experiences, billing, intellectual-property issues, or another Mattel service. Keep the receipt, product name, item or model number, date code where available, retailer, photographs, correspondence, and any injury or incident information before escalating.
For most Mattel products, call 800-524-8697. Explain the issue clearly and provide the item number, product name, purchase date, retailer, and photographs if requested. Ask the representative what warranty, replacement, refund, recall, or troubleshooting option applies.
Use 800-432-5437 for Fisher-Price products, 800-348-0751 for Power Wheels, and 855-844-6224 for Mattel Shop order questions. Specialized routing is particularly important for safety recalls, missing parts, online purchases, and product-specific warranties.
If the first support interaction does not resolve the complaint, ask for a supervisor or further Consumer Relations review. Keep any case number, representative name, photographs, receipt, product codes, and previous proposed resolution so the next team can review the complete history.
Use Mattel’s official consumer support or Mattel Shop messaging system to create a written record. For complaints involving defects or safety concerns, clearly identify the exact product, manufacturing or date code where available, and any injuries or property damage.
For serious unresolved matters, correspondence can be sent to Mattel, Inc., 333 Continental Boulevard, El Segundo, CA 90245. Include copies of receipts, support correspondence, photographs, case numbers, and a clear description of the requested resolution.
Recall and safety concerns should use Mattel’s dedicated recall and safety resources. Investor, media, legal, and shareholder matters should be directed to the appropriate corporate contact rather than Consumer Support. For online-purchase disputes, Mattel Shop support should remain involved until the order or refund issue is resolved.
For toy or consumer-product safety concerns, the most relevant U.S. federal regulator may be the Consumer Product Safety Commission. Safety complaints should include the product name, model information, incident description, photographs, and any medical documentation where relevant.
General retail or refund disputes may also be raised with a state Attorney General, consumer-protection agency, payment-card issuer, or marketplace depending on where the item was purchased. When the seller is a third-party retailer, that retailer’s return and dispute procedures may need to be used in addition to Mattel support.
If a significant dispute remains unresolved, review the applicable purchase terms, warranty terms, and any dispute-resolution provisions before starting a legal claim. Preserve the product, packaging, receipts, correspondence, photos, and safety documentation because these may be important evidence in a formal proceeding.
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