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- LYFT
About Lyft
Lyft, Inc. is an American transportation network company and one of the largest ride-hailing platforms in the United States and Canada. Founded in 2012 by Logan Green and John Zimmer, Lyft began as a service allowing everyday people to offer rides to others through a simple smartphone app, disrupting the traditional taxi industry and redefining how millions of people move from place to place. Today, Lyft has grown into a global mobility platform offering rideshare, taxis, private hire vehicles, executive chauffeur services, car sharing, bikes, and scooters across thousands of cities. The company is headquartered in San Francisco, California, and trades on the Nasdaq Stock Exchange under the ticker symbol LYFT. Lyft is currently led by President and Chief Executive Officer David Risher, who took over the role in 2023 and has since guided the company to record revenues of $6.3 billion in fiscal year 2025 and its most profitable quarter in company history.
Quick Information
Industry
Transportation Technology & Ride-Hailing
Founded
2012, San Francisco, California
Number of Employees
Approximately 3,913 corporate employees (fiscal year 2025)
Corporate Office Hours
Monday to Friday, 7:00 AM – 5:00 PM Pacific Time. Closed on weekends and major U.S. federal holidays.
support@lyft.com
Website
www.lyft.com
Contact Page
help.lyft.com
Careers Page
www.lyft.com/careerscareers.walmart.com
Products & Services
Lyft operates as a multi-modal transportation platform, offering a wide range of mobility services for both everyday commuters and business travelers. Their full range of products and services includes:
- Lyft Standard — everyday affordable rides in a private vehicle
- Lyft XL — larger vehicles for groups of up to 6 passengers
- Lyft Lux — premium rides in high-end vehicles with top-rated drivers
- Lyft Lux Black — luxury black car service with professional chauffeurs
- Lyft Lux Black XL — premium black SUV service for groups requiring luxury transportation
- Lyft Shared — shared rides with other passengers traveling in the same direction
- Lyft Bikes & Scooters — dockless e-bikes and electric scooters available in select cities
- Lyft Business — corporate travel management for companies and teams
- Airport Rides — scheduled rides to and from airports with real-time flight tracking
- Lyft Pink Membership — a subscription plan offering discounts on rides, priority airport pickups, and waived cancellation fees
- Autonomous Vehicle Partnerships — expanding AV ride options through partnerships with self-driving technology companies
- Executive Chauffeur Services — premium professional chauffeur services following the acquisition of a luxury transportation company in 2025
Corporate Phone Numbers
Customer Service Number
1-855-865-9553 — the primary support line for passengers and drivers available 24 hours a day, 7 days a week. Use this number for ride issues, charges, lost items, account concerns, and general inquiries.
Ride Booking by Phone Number
1-631-201-5938 — available for customers who want to book or manage a ride by phone rather than through the app. Available Monday through Friday, 8:00 AM to 8:00 PM Eastern Time.
Corporate Office Number
(415) 230-2905 — for business-level and general corporate inquiries. This is not a standard rider or driver support line and should be used only for corporate and partnership matters.
Service Animal Hotline Number
1-844-554-1297 — dedicated toll-free line for passengers who need assistance related to service animals or disability accommodations.
Lyft Rentals Support Number
1-415-767-5968 (text only) — for all inquiries and support related to Lyft car rentals. This line accepts text messages only and does not take voice calls.
How to Reach a Real Person at Lyft
Lyft primarily operates as an app-first company, meaning most customer support is handled through the Lyft app and help center at help.lyft.com rather than through traditional phone lines. However, there are ways to reach a live person when you need to. The most direct option is to call 1-855-865-9553, which is available 24 hours a day, 7 days a week. When the system answers, stay on the line and say “Agent” or press 0 to attempt to bypass the automated menu and reach a live representative.
If your issue is related to a specific ride, the fastest way to get it resolved is through the app itself. Open the Lyft app, go to your Ride History, select the trip in question, and tap “Get Help.” This connects you directly to the support team with all your ride details already attached, making the process faster than calling. For urgent safety concerns during or after a ride, use the Emergency Assistance button in the app to contact 911 or reach Lyft’s critical safety response team immediately.
Lyft Headquarters & Corporate Office Address
Lyft’s corporate headquarters is located in the Mission Bay neighborhood of San Francisco, California, one of the city’s most prominent technology and biotech districts. The headquarters spans over 170,000 square feet across a modern office complex and serves as the central hub for Lyft’s executive leadership, engineering, product development, marketing, design, and corporate strategy teams.
Lyft, Inc. — Corporate Headquarters
185 Berry Street, Suite 400
San Francisco, California 94107
United States
In addition to its San Francisco headquarters, Lyft also maintains major regional offices in Seattle, Washington; Nashville, Tennessee; New York City, New York; Washington, D.C.; and internationally in Montreal, Toronto, Mexico City, and Kyiv, Ukraine. If you are sending formal written correspondence, legal documents, or business proposals to Lyft’s corporate team, use the San Francisco headquarters address above and include your full name, return contact details, and a clear subject line. Written correspondence typically receives a response within 7 to 14 business days.
How to File a Complaint Against Lyft
Step 1 — Report the Issue Through the Lyft App
The most direct and fastest way to file a complaint with Lyft is through the app. Open the Lyft app, navigate to your Ride History, tap on the specific trip where the issue occurred, and select “Get Help” followed by the category that best describes your complaint. This method is recommended because your ride details are automatically attached, which speeds up the review process significantly.
Step 2 — Submit a Complaint via the Lyft Help Center
If you prefer to use a desktop or cannot access the app, visit Lyft’s official help center at help.lyft.com. Select the appropriate support category — such as overcharges, driver behavior, lost items, safety concerns, or account issues — and fill in all required details. Lyft’s support team typically responds to help center submissions within 24 to 48 hours.
Step 3 — Email Lyft Support
For complaints that require a formal written record, email Lyft’s support team directly at support@lyft.com. Include your full name, phone number linked to your Lyft account, the date and time of your ride, the driver’s name if applicable, a detailed description of your issue, and any screenshots or photos as supporting evidence.
Step 4 — Call Customer Service
If your issue has not been addressed through the app or help center, call Lyft’s support line at 1-855-865-9553. Have your account details, the trip date and time, and a description of your complaint ready before calling. Ask the representative to formally log your complaint and request a case reference number for follow-up.
Step 5 — Contact the Corporate Office Directly
For unresolved complaints that require corporate-level attention, write a formal complaint letter to Lyft, Inc., 185 Berry Street, Suite 400, San Francisco, California 94107, or call the corporate line at (415) 230-2905. Your letter should include your full name, contact details, Lyft account information, a detailed account of all previous resolution attempts, and a clear statement of the outcome you are requesting
Step 6 — File a Complaint With the FTC or State Regulator
If Lyft does not respond satisfactorily, file a formal complaint with the Federal Trade Commission at www.ftc.gov/complaint or with your state’s transportation regulatory authority. For ride-hailing specific complaints, you can also file with your city or state’s Public Utilities Commission, which has regulatory authority over transportation network companies like Lyft.
Step 7 — File a BBB Complaint
As a final option, file a public complaint with the Better Business Bureau at www.bbb.org. A public BBB complaint creates a formal record of your unresolved issue and typically prompts a faster corporate response from Lyft within 14 days of the complaint being filed
