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- loanDepot
About loanDepot
loanDepot is a U.S. nonbank mortgage lender that provides home-purchase loans, mortgage refinancing, home-equity products and related lending and servicing services. The company combines direct-to-consumer lending, distributed retail mortgage operations, partnerships with homebuilders and digital mortgage technology to serve borrowers across the United States.
loanDepot was launched in 2010 by mortgage entrepreneur Anthony Hsieh and grew into one of the nation’s largest nonbank retail mortgage lenders. Its proprietary digital lending infrastructure, including the mello platform, supports online applications, document workflows, loan processing and customer account servicing.
loanDepot is publicly traded on the New York Stock Exchange under ticker LDI. Anthony Hsieh returned to company leadership in 2025 and currently serves as Chief Executive Officer and President. The company reported approximately $1.19 billion in revenue for 2025, and in 2026 it continued expanding mortgage originations, home-equity lending, wholesale lending and its corporate footprint.
Quick Information
Corporate Phone Number
949-434-5964
This number is listed with loanDepot’s current SEC business address.
Customer Service Number
General Customer Care:
888-337-6888 ext. 6789
Hours:
Weekdays: 10:00 AM to 9:00 PM ET.
Loan Servicing Number
866-258-6572
This number is for customers with existing mortgage loans.
Corporate Office Address
loanDepot, Inc.
26642 Towne Centre Drive
Foothill Ranch, CA 92610
United States
Headquarters Address
loanDepot, Inc.
26642 Towne Centre Drive
Foothill Ranch, CA 92610
United States
Recent 2026 SEC ownership filings continue to use this address as loanDepot’s corporate mailing address.
Customer Care: customercare@loandepot.com
Payoff Requests: payoffs@loandepot.com.
Industry
Mortgage Lending, Mortgage Servicing, Home Equity, Consumer Finance and Financial Technology
Founded
2010
loanDepot was founded by Anthony Hsieh.
Founder
Anthony Hsieh
Current CEO
Anthony Hsieh
Hsieh currently serves as Chief Executive Officer and President.
Current CFO
David Hayes.
Stock Listing
New York Stock Exchange
Ticker:
LDI.
2025 Revenue
Approximately:
$1.19 billion.
2025 Net Loss
Approximately:
$108 million
This improved from approximately $202 million in the prior year.
NMLS
NMLS #174457
loanDepot.com, LLC operates as a licensed mortgage lender across the United States.
Corporate Office Hours
Corporate administrative hours are not prominently published for walk-in visitors.
Customer Care:
Weekdays: 10:00 AM to 9:00 PM ET
New loan specialists maintain broader weekday and Saturday hours.
Website
Investor Relations
https://investors.loandepot.com/
Careers Page
https://careers.loandepot.com/
loanDepot Products & Services
Home Purchase Loans
loanDepot provides mortgages for customers purchasing primary residences, second homes and other eligible properties.
Loan availability, down-payment requirements, credit standards and pricing depend on the borrower and loan program.
Mortgage Refinancing
Borrowers can refinance existing home loans through loanDepot.
Refinancing may be used to change interest rate, loan term, monthly payment structure or access qualifying home equity.
Conventional Mortgages
loanDepot offers conventional mortgage products for borrowers who meet investor and underwriting requirements.
Conventional loans can be used for home purchases or refinancing and may have multiple fixed-rate and term options.
FHA Loans
FHA loans are government-insured mortgage products that can provide lower down-payment options for eligible borrowers.
Borrowers must meet Federal Housing Administration and lender requirements.
VA Loans
loanDepot provides VA-backed mortgage products for qualifying veterans, active-duty service members and eligible surviving spouses.
VA loans may offer competitive terms and reduced down-payment requirements where eligibility rules are met.
Jumbo Loans
Jumbo mortgages finance properties requiring loan amounts above conforming limits.
Approval depends on borrower credit, assets, income, property value and other underwriting standards.
Fixed-Rate Mortgages
Fixed-rate mortgages maintain the same interest rate over the loan term.
They can provide predictable principal-and-interest payments for qualifying borrowers.
Adjustable-Rate Mortgages
Certain borrowers may qualify for adjustable-rate mortgage products.
These loans typically begin with a fixed introductory period followed by rate adjustments according to contract terms.
Home Equity Loans
loanDepot expanded its home-equity lending capabilities during 2026.
Home-equity products allow qualifying homeowners to borrow against part of the equity accumulated in their property.
Express Path Home Equity Products
loanDepot partnered with Figure in 2026 to provide Express Path home-equity products.
The initiative is intended to give customers a faster digitally enabled home-equity lending experience.
Mortgage Servicing
loanDepot services existing mortgage loans and provides payment processing, escrow support, payoff requests and homeowner-assistance resources.
Existing borrowers can contact the servicing department at 866-258-6572.
Mortgage Payments
Existing loan customers can make payments through loanDepot’s servicing portal.
Borrowers should use secure account channels rather than sending sensitive account information through ordinary email.
Payoff Requests
Customers seeking a mortgage payoff can contact:
469-825-4845
or:
payoffs@loandepot.com.
Mortgage Assistance
loanDepot provides homeowner-support resources for borrowers experiencing financial hardship.
Possible assistance processes can include reviewing borrower financial information and evaluating available loss-mitigation options.
Foreclosure Prevention Support
Borrowers having difficulty making mortgage payments are encouraged to contact loanDepot servicing early.
The company’s homeowner-support materials provide mortgage-assistance applications and foreclosure-avoidance resources.
Digital Mortgage Application
loanDepot provides online mortgage application tools.
Borrowers can submit information electronically and work with lending officers through digital channels.
mello Technology Platform
loanDepot’s proprietary mello technology supports its mortgage origination and digital lending operations.
The platform has been a central part of the company’s technology-focused lending model.
Retail Lending
loanDepot operates a retail mortgage-lending division serving customers through licensed lending officers.
Tom Fiddler currently serves as President of Retail Lending.
Partnership Lending
loanDepot works with homebuilders and other strategic partners to provide mortgage lending.
Dan Peña currently serves as President of Partnership Lending.
Wholesale Lending
loanDepot re-entered the wholesale mortgage channel in 2026 as part of its growth strategy.
The wholesale business allows the company to work with mortgage brokers and third-party originators.
Loan Recapture
loanDepot uses its servicing portfolio to offer refinancing or new lending opportunities to existing customers.
The company reported a 71% recapture rate from its in-house servicing platform during the fourth quarter of 2025.
loanDepot Corporate Phone Numbers
Corporate Phone Number
949-434-5964.
Corporate Headquarters Number
949-434-5964
Customer Care Number
888-337-6888 ext. 6789
Customer Care Email
customercare@loandepot.com.
Loan Servicing Number
866-258-6572
For questions regarding an existing mortgage.
New or Pending Loan Number
888-983-3240
Published hours:
Monday to Friday: 8:00 AM to 10:00 PM ET
Saturday: 11:00 AM to 6:00 PM ET.
Payoff Request Number
469-825-4845.
Payoff Request Email
payoffs@loandepot.com
Billing Number
For mortgage payment or servicing issues:
866-258-6572
Mortgage Assistance Number
866-258-6572
Customer Complaint Number
For general complaint routing:
888-337-6888 ext. 6789
Home Loan Sales Number
888-983-3240
Toll-Free Number
Major toll-free contacts include:
888-983-3240 for new or pending loans
866-258-6572 for servicing
888-337-6888 ext. 6789 for Customer Care.
Investor Relations
loanDepot provides investor contacts through:
https://investors.loandepot.com/
Media / Press Number
loanDepot’s newsroom publishes media contacts associated with current announcements rather than one universal consumer-facing press line.
Human Resources Number
No universal applicant HR number is prominently published.
Careers:
https://careers.loandepot.com/
Texas Mortgage Servicing Complaint Hotline
For Texas mortgage-servicing complaints, loanDepot’s official servicing page identifies the Texas Department of Savings and Mortgage Lending hotline:
877-276-5550.
New York Department of Financial Services Consumer Number
For applicable New York servicing concerns:
800-342-3736.
How to Reach a Real Person at loanDepot
For an existing mortgage, call 866-258-6572. Customers can also sign in to their servicing portal and send a secure message. For general Customer Care, call 888-337-6888 ext. 6789 Monday through Friday from 10:00 AM to 9:00 PM Eastern Time or email customercare@loandepot.com.
If you are applying for a new mortgage or have a pending loan, use 888-983-3240. Keep your loan number, account information, property address and relevant documents available before calling. Avoid sending sensitive financial information by ordinary email unless loanDepot specifically instructs you to use a secure channel.
loanDepot Headquarters & Corporate Office Address
loanDepot’s longstanding corporate mailing headquarters is:
loanDepot, Inc.
26642 Towne Centre Drive
Foothill Ranch, CA 92610
United States
Recent 2026 SEC ownership filings continue to use this address in connection with loanDepot.
Foothill Ranch Corporate Headquarters
26642 Towne Centre Drive
Foothill Ranch, CA 92610
This has been a principal corporate address associated with loanDepot for years and remains used in recent public filings.
SEC Business Address
Some recent SEC filing records separately show:
6561 Irvine Center Drive
Irvine, CA 92618
with:
949-434-5964
as loanDepot, Inc.’s business address/phone.
Because both addresses appear in recent regulatory filings, 26642 Towne Centre Drive remains the corporate mailing address, while 6561 Irvine Center Drive is also used as a current SEC business address.
New Miami Corporate Center
loanDepot announced a new Miami corporate center in July 2026 as part of an expanded corporate footprint.
This does not mean the company has abandoned its California corporate presence.
Current CEO and President
Anthony Hsieh
He returned to the CEO role in 2025 and currently serves as Chief Executive Officer and President.
Current CFO
David Hayes.
Current Chief Legal and Risk Officer
Joe Grassi.
Stock Listing
NYSE: LDI
loanDepot remained NYSE-listed as of September 2026, although the company received notice in August 2026 that its stock price had fallen below the NYSE’s minimum continued-listing price requirement. The notice did not immediately affect trading or operations, and loanDepot stated that it intended to regain compliance.
2025 Financial Performance
loanDepot reported approximately:
$1.19 billion in revenue
and:
$108 million net loss
for full-year 2025.
Q2 2026 Performance
For the second quarter of 2026, loanDepot reported a:
$7 million net loss
and:
$20 million adjusted EBITDA.
How to File a Complaint Against loanDepot
Customers can complain about loan servicing, payments, escrow, payoff requests, mortgage origination, closing delays, rate-lock issues, staff interactions, financial hardship or other loanDepot services. Keep loan numbers, payment records, closing documents, emails and names of representatives before escalating.
Step 1: Contact the Correct loanDepot Department
For an existing mortgage, call 866-258-6572. For general complaints, call 888-337-6888 ext. 6789 or email customercare@loandepot.com. For a new or pending mortgage, call 888-983-3240. Explain the issue clearly, provide the loan number and ask the representative to document the complaint. Keep the case number, representative name and date.
Step 2: Request Supervisor or Servicing Review
If the initial representative cannot resolve the issue, request escalation to a supervisor or the appropriate servicing or lending team. Provide a written timeline, disputed amounts, copies of statements, payment history, escrow documents or closing paperwork where relevant. If you use the borrower portal, preserve secure-message confirmations and screenshots.
Step 3: Use Mortgage Assistance or Payoff Channels When Relevant
If the issue concerns financial hardship, contact Loan Servicing at 866-258-6572 and use loanDepot’s mortgage-assistance resources. For payoff problems, call 469-825-4845 or use payoffs@loandepot.com. These specialized channels can be more effective than general Customer Care for servicing-specific disputes.
Step 4: Send Formal Written Correspondence
For a serious unresolved complaint, send written correspondence to loanDepot, Inc., 26642 Towne Centre Drive, Foothill Ranch, CA 92610. Include your name, loan number, property address, relevant dates, previous case numbers and a chronological explanation. Attach copies rather than original records, state the resolution requested and keep proof of delivery.
Step 5: File With the Appropriate Mortgage Regulator if Necessary
If servicing issues remain unresolved, complaints may be filed with applicable state or federal regulators. Depending on the issue, this can include the Consumer Financial Protection Bureau, the relevant state mortgage regulator or state Attorney General. loanDepot’s official servicing page specifically provides the Texas Department of Savings and Mortgage Lending at 877-276-5550 and the New York Department of Financial Services at 800-342-3736 for borrowers in those states.
