LA Fitness
About LA Fitness
LA Fitness is a large North American health-club and fitness-center chain operated by Fitness International, LLC. The company offers cardio and strength-training equipment, free weights, group fitness classes, swimming pools at selected clubs, basketball courts, racquetball, indoor cycling, personal training, Pilates, and other fitness services.
LA Fitness was founded in Southern California in 1984, with its first club opening in Covina, California. The company later expanded beyond California, entered additional U.S. states, moved into Canada, and grew through both new-club development and acquisitions. Its current official About page continues to describe a network of more than 700 clubs.
LA Fitness is privately held and operates through Fitness International, LLC rather than as a publicly traded corporation. The company’s corporate operations are based in Irvine, California. Fitness International also operates or is affiliated with other fitness brands and concepts, including City Sports Club, Esporta Fitness, and the newer Club Studio concept.
Quick Information
Corporate Phone Number
949-255-7200
Fitness International currently publishes this number in official LA Fitness materials for corporate gift-card inquiries.
Customer Service Number
LA Fitness does not publish one universal nationwide Customer Service number on its current Contact Us page.
Instead, customers enter their ZIP Code or postal code to receive the appropriate Customer Service number for their area:
https://www.lafitness.com/Pages/ContactUs.aspx
Corporate Office Address
Fitness International, LLC / LA Fitness
3161 Michelson Drive, Suite 600
Irvine, CA 92612
United States
Headquarters Address
LA Fitness / Fitness International, LLC
3161 Michelson Drive, Suite 600
Irvine, CA 92612
United States
Official Fitness International dispute-resolution materials identify this Irvine address for company correspondence.
Current LA Fitness Contact Us responses are sent from:
contactus@fitnessintl.com
Privacy-related marketing opt-out email:
chiefprivacyofficer@fitnessintl.com.
Industry
Fitness Centers, Health Clubs, Personal Training, Group Fitness and Wellness
Founded
1984
First Club
Covina, California.
Operating Company
Fitness International, LLC
Ownership
Privately held
Fitness International, LLC is not publicly traded.
Number of Clubs
700+ clubs
LA Fitness’ current About page states that the network has more than 700 clubs and continues to expand.
U.S. and Canadian Presence
LA Fitness operates health clubs across numerous U.S. states and Canada.
Its first Canadian club opened in Brampton in 2007.
Number of Employees
Fitness International does not currently publish a precise company-wide employee total on its main LA Fitness website.
Corporate Office Hours
LA Fitness does not prominently publish public walk-in hours for the Irvine headquarters.
Club hours vary by location.
Website
Investor Relations
Not applicable.
Fitness International, LLC is privately held.
Careers Page
https://www.lafitness.com/Pages/jobapp.aspx
LA Fitness accepts applications through Fitness International’s employment platform.
LA Fitness Products & Services
LA Fitness combines traditional gym equipment with group fitness, personal training, recreational sports, aquatic facilities, mobile services, and premium fitness programs. Amenities vary by club, so customers should check the individual location before joining.
Cardio Equipment
LA Fitness provides cardio equipment designed for endurance training, calorie burning, and cardiovascular conditioning.
Equipment can include treadmills, elliptical machines, stationary bikes, stair-climbing machines, and other cardio systems.
Free Weights
Clubs provide free-weight areas with dumbbells, barbells, benches, and related strength-training equipment.
Members can use free weights for resistance training, bodybuilding, general strength development, and functional exercise.
Selectorized Strength Equipment
LA Fitness offers machine-based resistance equipment designed to target different muscle groups.
Selectorized equipment can help members perform controlled strength-training movements at different resistance levels.
Group Fitness Classes
Many LA Fitness memberships include access to group fitness classes at no additional charge.
Current class formats can include yoga, Zumba, Body Works Plus Abs, cycling, Aqua Fit, kickboxing, and other instructor-led workouts.
Yoga
Participating clubs offer yoga classes for flexibility, mobility, balance, strength, and relaxation.
Schedules and instructor availability vary by club.
Zumba
Zumba combines dance-based movement with cardiovascular exercise.
It appears regularly on current LA Fitness club class schedules.
Indoor Cycling
Many clubs offer instructor-led cycling classes.
Members can also reserve selected classes through the LA Fitness mobile app where reservations are supported.
Aqua Fitness
Clubs with swimming pools may offer Aqua Fit and other water-based group exercise.
The exact aquatic class schedule varies significantly by location.
Swimming Pools
Many LA Fitness clubs provide indoor or outdoor swimming pools.
Pool size, lane availability, operating hours, and class schedules depend on the club.
Basketball Courts
Selected clubs include indoor basketball courts.
Members can use them for recreational play and other club activities, subject to local schedules and rules.
Racquetball
Some LA Fitness locations include racquetball or squash courts.
Court reservations can be managed through the mobile app at participating clubs.
Personal Training
LA Fitness sells personal-training services separately from standard gym membership.
Certified or qualified trainers can help members develop workouts, improve technique, and work toward individual fitness goals.
Pilates by LA Fitness
Pilates by LA Fitness provides Reformer Pilates workouts at selected clubs.
Current club materials describe it as a low-impact, full-body workout focusing on core strength, muscle tone, and mobility. A separate studio membership may be required.
Studio Group Training
LA Fitness offers smaller-group or studio training programs at participating clubs.
These programs generally provide more structured coaching than ordinary group fitness classes.
HIIT Training
LA Fitness has introduced high-intensity interval training concepts within its fitness offerings.
The company launched its HIIT-focused program in 2018.
Senior Fitness
Selected locations offer classes designed for older adults.
Current club schedules can include programs such as Senior Fit and SilverSneakers.
Guest Passes
LA Fitness offers promotional free passes at participating clubs.
Current club pages advertise trial opportunities that allow prospective members to experience facilities before joining.
Club Tours
Prospective members can schedule club tours.
LA Fitness describes these tours as an opportunity to view equipment, amenities, classes, and facilities before joining.
LA Fitness Mobile App
The mobile app provides digital membership tools and club services.
Features include contactless check-in, club searches, class schedules, personal-training appointments, guest passes, check-in history, favorites, and eligible class reservations.
Contactless Membership Card
Members can use the mobile app as a digital membership card for qualifying club check-in.
This reduces the need to carry a separate physical membership card.
Class Reservations
Members can reserve selected group fitness, cycling, Pilates, and studio workouts through the app where supported.
VIP Guest Passes
The mobile app allows qualifying members to create VIP guest passes.
Availability and guest rules depend on the member’s agreement and participating club.
Membership Freeze
LA Fitness allows eligible members to request a membership freeze.
The current Contact Us page includes a dedicated Freeze option and directs signed-in members to the appropriate online process.
Membership Cancellation
The current Contact Us page provides members with an online cancellation pathway.
Members can choose Cancel and proceed to the online cancellation process after signing in.
Billing Management
Members can review account and billing information through LA Fitness member tools.
Billing questions can also be submitted through the official Contact Us system.
Club Studio
Fitness International operates Club Studio, a premium fitness concept combining boutique-style fitness classes and enhanced amenities.
Club Studio was founded in Irvine in 2022.
City Sports Club
City Sports Club is another fitness brand associated with Fitness International.
Its programs overlap with LA Fitness offerings such as basketball, swimming, indoor cycling, strength training, and group exercise.
Esporta Fitness
Esporta Fitness is another Fitness International-associated fitness brand.
Its facilities and amenities can include cardio, weights, pools, group fitness, and recreational sports.
LA Fitness Corporate Phone Numbers
Corporate Phone Number
949-255-7200
This number is published in official Fitness International gift-card documentation.
Corporate Headquarters Number
949-255-7200
Use of this number should primarily be considered corporate/general routing rather than a guaranteed nationwide member-support line.
Headquarters Number
949-255-7200
Corporate Office Number
949-255-7200
Customer Service Number
LA Fitness does not publish one fixed nationwide Customer Service number.
Use:
https://www.lafitness.com/Pages/ContactUs.aspx
and enter your ZIP Code or postal code to receive the Customer Service number assigned to your area.
Member Services Number
Area-specific.
Use the official Contact Us page for the correct number.
Billing Number
LA Fitness does not publish one universal nationwide billing telephone number.
Members should use the official Contact Us page and select:
Account and billing information.
Cancellation Support Number
LA Fitness does not publish one nationwide cancellation-only number.
The current website supports online cancellation for signed-in members.
Membership Freeze Support
Handled through the online Member Services system and area-specific Customer Service.
Personal Training Support
Personal-training questions can be submitted through the Contact Us system by selecting:
Personal training.
Gift Card Support Number
949-255-7200
This number is specifically verified in LA Fitness’ current gift-card agreement.
Gift Card Billing Dispute Number
949-255-7200.
Privacy Contact Email
chiefprivacyofficer@fitnessintl.com.
Privacy Mailing Address
Chief Privacy Officer
P.O. Box 54170
Irvine, CA 92619-4170.
Local Club Number
Each LA Fitness club has its own telephone number.
Club Locator:
https://www.lafitness.com/Pages/FindClub.aspx
Irvine Michelson Drive Club Number
949-988-5372
Address:
3021 Michelson Drive, Irvine, CA 92612
This is a retail gym location, not the corporate headquarters.
Irvine Jamboree Club Number
714-505-8958
Address:
2880 Michelle Drive, Irvine, CA 92606
This is also a local club number, not headquarters.
Investor Relations Number
Not applicable.
Fitness International, LLC is privately held.
Media / Press Number
LA Fitness does not prominently publish a permanent general media phone number on its standard Contact Us page.
Human Resources Number
LA Fitness does not publish one universal applicant HR telephone number.
Employment applications are handled through Fitness International’s career platform.
Reservations / Booking Number
No universal reservation number applies.
Class, Pilates, personal-training, and court reservations are generally handled through individual clubs or the mobile app.
Emergency / After-Hours Number
LA Fitness does not publish one nationwide corporate emergency hotline.
Immediate police, fire, or medical emergencies should be handled through local emergency services and club staff.
How to Reach a Real Person at LA Fitness
The current LA Fitness Contact Us system asks members to enter their ZIP Code or postal code to find the Customer Service number assigned to their area. Members can also sign in and submit requests concerning billing, personal training, club staff feedback, membership freezes, cancellation, and other issues. Email responses generated by the system come from contactus@fitnessintl.com.
For a problem involving one specific club, contact that club and request the General Manager or Operations Manager before escalating to corporate support. Keep your membership barcode, billing information, club location, agreement details, payment dates, and previous messages available. For gift-card-specific questions, the verified corporate number is 949-255-7200.
LA Fitness Headquarters & Corporate Office Address
LA Fitness is operated by:
Current verified corporate correspondence address:
Fitness International, LLC
3161 Michelson Drive, Suite 600
Irvine, CA 92612
United States
Official Fitness International dispute-resolution documents identify this Irvine address for formal company correspondence.
Irvine Corporate Headquarters
Fitness International, LLC
3161 Michelson Drive, Suite 600
Irvine, CA 92612
This location should not be confused with nearby Irvine LA Fitness gym locations on Michelson Drive, Michelle Drive, Barranca Parkway, and other streets.
Current Operating Entity
Fitness International, LLC
The current LA Fitness Privacy Policy and Terms identify Fitness International, LLC as the company operating the digital properties and fitness facilities.
Current Ownership
Privately held
Fitness International is not listed on the NYSE or Nasdaq.
Founding Year
1984
Founding Location
Southern California
First Club
Covina, California.
Geographic Expansion
LA Fitness expanded outside California by:
1993
when it entered Arizona.
The first Canadian location opened in:
2007.
Club Network
The current LA Fitness About page continues to report:
700+ clubs.
100th Club
LA Fitness opened its 100th club in:
Winter Park, Florida
in:
2003.
300th Club
The 300th club opened in:
Brampton, Canada
in:
2009.
400th Club
The 400th club opened in:
Pittsburgh, Pennsylvania
in:
2012.
500th Club
The 500th club opened in:
Little Rock, Arkansas
in:
2013.
Mobile App Launch
LA Fitness launched its mobile app in:
2010.
HIIT Program Launch
The company launched its HIIT fitness concept in:
2018.
Related Fitness Brands
Fitness International’s current digital properties and corporate programs include or reference:
LA Fitness
City Sports Club
Esporta Fitness
and:
Club Studio.
How to File a Complaint Against LA Fitness
Members may need to complain about billing, cancellation, personal training, club staff, maintenance, membership freezes, unexpected charges, cleanliness, amenities, or another club experience. Keep the membership agreement, barcode, home club location, transaction dates, billing records, emails, and screenshots before escalating.
Step 1: Contact the LA Fitness Club
Start with the LA Fitness location involved and ask to speak with the General Manager or Operations Manager. Explain the issue clearly and provide your membership barcode, transaction information, dates, and details of any previous employee conversations. For club cleanliness, equipment, staff, locker-room, pool, or local personal-training issues, club management will often have the most direct ability to investigate the complaint.
Step 2: Use LA Fitness Member Services
Go to https://www.lafitness.com/Pages/ContactUs.aspx and choose the relevant category, such as Account and billing information, Personal training, Club and staff feedback, Freeze, Cancel, or Other. Members can enter their ZIP Code to obtain the appropriate Customer Service number and can submit written messages while signed in. Save confirmation screens and email replies.
Step 3: Follow the Online Cancellation or Freeze Process
If the complaint relates to continued billing after a cancellation or membership freeze, use the current signed-in online cancellation or freeze tools and retain confirmation of the request. Do not rely only on a verbal conversation if the website provides a confirmation process. Keep billing statements and note the effective date requested so any later disputed charges can be compared with the account record.
Step 4: Send Formal Written Correspondence to Fitness International
For a serious unresolved corporate matter, written correspondence can be sent to Fitness International, LLC, 3161 Michelson Drive, Suite 600, Irvine, CA 92612. Include your full name, membership number or barcode, home club, dates, disputed charges, prior contacts, and the resolution requested. Attach copies rather than original records and retain proof of mailing. Fitness International’s official dispute materials verify this corporate address.
Step 5: Use the Appropriate External Complaint Process if Necessary
If a consumer dispute remains unresolved, the proper outside route depends on the problem. Billing disputes can be raised with the member’s bank or card issuer, while membership-contract issues may be submitted to the appropriate state consumer-protection agency or Attorney General. Health-club regulations vary by state, so some jurisdictions also have specific fitness-club or health-studio consumer protections. Preserve your membership agreement, cancellation evidence, bank statements, emails, and LA Fitness responses before escalating.
