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- Kaiser Permanente
About Kaiser Permanente
Kaiser Permanente is an integrated healthcare organization providing health insurance, medical care and related healthcare services.
The organization operates Kaiser Foundation Health Plan, Kaiser Foundation Hospitals and affiliated medical groups across multiple regions in the United States.
Kaiser Permanente’s national headquarters are located in Oakland, California.
Quick Information
Organization Name
Kaiser Permanente
Industry
Healthcare and health insurance
Founded
1945
Headquarters
Oakland, California
Corporate Headquarters Address
One Kaiser Plaza
Oakland, CA 94612
United States
Corporate Phone
(510) 271-5800
CEO
Greg A. Adams
Organization Type
Integrated healthcare organization
Official Website
https://healthy.kaiserpermanente.org/
Products and Services
Kaiser Permanente provides:
- Health insurance
- Medical care
- Primary care
- Specialty care
- Hospital services
- Pharmacy services
- Laboratory services
- Preventive care
- Mental health services
- Telehealth
- Urgent care
- Wellness programs
- Member online services
Availability varies by Kaiser Permanente region and health plan.
Corporate Phone Numbers and Contact Information
Kaiser Permanente Corporate Office
Phone: (510) 271-5800
Members should generally use the customer-service number shown on their Kaiser Permanente health-plan identification card for member-specific assistance.
Member Services
Members may need help with:
- Health-plan benefits
- Claims
- Billing
- Appointments
- Pharmacy
- Medical records
- Provider information
- Coverage questions
How to Reach a Real Person at Kaiser Permanente
Before contacting Kaiser Permanente, have:
- Member ID
- Health-plan information
- Date of service
- Claim number
- Provider information
- Appointment details
- Billing information
- Description of the issue
Avoid sharing sensitive medical information through public channels.
Kaiser Permanente Headquarters and Corporate Office Address
Kaiser Foundation Health Plan, Inc.
One Kaiser Plaza
Oakland, CA 94612
United States
Corporate Phone: (510) 271-5800
Member and Patient Assistance
Kaiser Permanente members may need support with:
- Appointments
- Insurance benefits
- Claims
- Medical bills
- Prescriptions
- Referrals
- Providers
- Medical records
- Online accounts
- Coverage questions
For urgent medical situations, use appropriate emergency medical services rather than waiting for routine customer support.
How to File a Complaint Against Kaiser Permanente
Step 1: Contact the relevant Kaiser Permanente member-services department.
Step 2: Explain the issue and provide your member information.
Step 3: Ask for the complaint or grievance process applicable to your plan.
Step 4: Keep any case or grievance number.
Step 5: Preserve bills, correspondence and relevant documents.
Step 6: Request escalation if appropriate.
Step 7: If unresolved, contact the applicable state health-insurance regulator or other appropriate authority.
Corporate Information
Kaiser Permanente operates as an integrated healthcare system combining health-plan and medical-care services.
Because Kaiser Permanente operates through regional organizations, contact information and procedures may vary depending on the member’s region and plan.
Frequently Asked Questions
1. Where is Kaiser Permanente headquartered?
Kaiser Permanente’s national headquarters are located at One Kaiser Plaza, Oakland, California 94612.
2. What is Kaiser Permanente’s corporate phone number?
The corporate office telephone number is (510) 271-5800.
3. Who is the CEO of Kaiser Permanente?
Greg A. Adams is the Chair and Chief Executive Officer of Kaiser Foundation Health Plan, Inc. and Hospitals.
4. What services does Kaiser Permanente provide?
Kaiser Permanente provides health insurance, medical care, hospital services, pharmacy services and other healthcare services.
5. How do I contact Kaiser Permanente member services?
Members should generally use the member-services contact information provided on their Kaiser Permanente health-plan card or official regional website.
6. How do I file a complaint with Kaiser Permanente?
Contact member services and request the applicable grievance or complaint process for your plan.
7. Does Kaiser Permanente provide medical care?
Yes. Kaiser Permanente operates an integrated healthcare system that includes medical facilities, physicians and health-plan services.
8. Can I visit Kaiser Permanente headquarters for patient services?
The Oakland headquarters is a corporate office and should not be treated as a substitute for a Kaiser Permanente medical facility or member-service center.
9. Does Kaiser Permanente operate nationwide?
Kaiser Permanente operates primarily in selected U.S. regions rather than offering its integrated system in every state.
