Instacart Headquarters & Corporate Office

About Instacart

Instacart is a North American grocery-technology and delivery company operated by Maplebear Inc. Customers use its website and mobile application to order groceries and other products from participating retailers for delivery or pickup.

Apoorva Mehta, Max Mullen, and Brandon Leonardo founded Instacart in 2012. The company works with national, regional, and local retailers while independent shoppers fulfill eligible customer orders.

Instacart is headquartered in San Francisco, California, and is led by Chief Executive Officer Chris Rogers.

Quick Information

Legal Company Name

Maplebear Inc.

Business Name

Instacart

Industry

Grocery technology, delivery, advertising, and retail software

Founded

2012

Founders

Apoorva Mehta, Max Mullen, and Brandon Leonardo

Chief Executive Officer

Chris Rogers

Chair of the Board

Fidji Simo

Company Type

Publicly traded company

Stock Exchange and Ticker Symbol

Nasdaq Global Select Market
NASDAQ: CART

Customer Service Number

1-888-246-7822

Corporate Office Number

Instacart does not publish a separate corporate switchboard number. Customers should call 1-888-246-7822.

Corporate Headquarters Address

Instacart
50 Beale Street
Suite 600
San Francisco, CA 94105
United States

Official Website

https://www.instacart.com/

Help Center

https://www.instacart.com/help

Contact Page

https://www.instacart.com/help/contact/

Products & Services

Instacart products and services may include:

• Grocery delivery
• Curbside and in-store pickup
• Same-day delivery
• Scheduled delivery
• Retailer marketplace services
• Instacart+
• Instacart Business
• EBT SNAP payment support at eligible retailers
• Gift cards and promotional credits
• Alcohol delivery where legally available
• Restaurant orders powered by a delivery partner
• Retail advertising
• Retailer e-commerce technology
• Smart carts and checkout technology
• Instacart Health programs
• Shopper earning opportunities

Retailers determine product availability and many item prices. Service fees, delivery charges, taxes, tips, and item prices may differ by retailer, market, and order type.

Corporate Phone Numbers

Instacart Customer Support

1-888-246-7822

Call for assistance with orders, payments, refunds, Instacart+, account access, and general customer concerns.

Corporate Office

A separate corporate switchboard number is not publicly listed. Customers should use the Help Center or Customer Support number.

Senior and Specialized Support

1-844-981-3433

This line assists seniors and customers who need additional help setting up an account or placing an order. It is available daily from 8:00 a.m. to 11:00 p.m. Eastern Time.

Shopper Support

Instacart shoppers should request assistance through the Shopper application. Customer Support representatives may not have access to shopper-account issues.

Privacy Contact

1-888-246-7822
privacy@instacart.com

Accessibility Assistance

1-888-317-8968

This number is intended for accessibility support and alternative formats.

How to Reach a Real Person at Instacart

Call 1-888-246-7822 or open the Instacart Help Center. Signing in first helps the support system locate the affected order or membership.

For an active order:

1. Open the order.
2. Review its current status.
3. Contact the shopper through the application when appropriate.
4. Open Help if the problem requires Instacart Support.
5. Save the support reference number.

Before contacting Instacart, gather:

• Order number
• Account email or telephone number
• Retailer name
• Delivery address
• Order date and time
• Missing or incorrect items
• Photographs of damaged products
• Payment information
• Previous case number

Never give a password or verification code to an unsolicited caller claiming to represent Instacart.

Instacart Headquarters & Corporate Office Address

Instacart
50 Beale Street
Suite 600
San Francisco, CA 94105
United States

Customer Support Phone: 1-888-246-7822

The San Francisco headquarters is a corporate office. It is not a grocery store, product-return center, shopper-support center, or walk-in customer-service location.

Do not mail groceries, gift cards, identification documents, or payment information to headquarters unless Instacart provides verified instructions.

How to File a Complaint Against Instacart

Step 1: Report the Order Problem

Open the order in the Instacart application or website and select Report an Issue. Eligible problems should generally be reported within three days of delivery or pickup.

Step 2: Contact Customer Support

Call 1-888-246-7822 or use the Help Center. Provide the order number and describe the requested refund or correction.

Step 3: Request Escalation

If the first representative cannot resolve the complaint, ask for review by a supervisor, safety specialist, billing team, or Instacart+ department.

Step 4: Keep Supporting Records

Save receipts, photographs, chat messages, delivery records, refund confirmations, and case numbers.

Step 5: Contact the Retailer When Appropriate

Retailers may handle certain product returns, warranties, or in-store pickup concerns under their own policies.

Step 6: Consider External Escalation

Depending on the issue, customers may contact:

• Their card issuer for an unauthorized charge
• The retailer or product manufacturer
• The local health department for eligible food-safety concerns
• A state attorney general or consumer-protection office
• The Federal Trade Commission for suspected fraud

For an immediate safety emergency, contact local emergency services rather than waiting for routine customer support.

Frequently Asked Questions

Where is Instacart headquartered?

Instacart is headquartered at 50 Beale Street, Suite 600, San Francisco, California 94105.

What is Instacart’s customer-service number?

Instacart Customer Support can be reached at 1-888-246-7822.

Who is the CEO of Instacart?

Chris Rogers is the Chief Executive Officer of Instacart.

Is Instacart publicly traded?

Yes. Its parent company, Maplebear Inc., trades on Nasdaq under the ticker symbol CART.

How do I report a missing or damaged item?

Open the order, select Report an Issue, choose the affected item, and follow the prompts for an eligible credit or refund.

How long do I have to report an order problem?

Instacart states that customers should report eligible delivery or pickup issues within three days.

How do Instacart shoppers get support?

Shoppers should request assistance through the Instacart Shopper application.

What is Instacart’s senior support number?

Call 1-844-981-3433 for specialized help with account setup or placing an order.

Can I visit Instacart headquarters for customer service?

No. The San Francisco office is not a walk-in customer-service, shopper-support, or product-return location.