iHerb
iHerb, LLC is a global health-and-wellness e-commerce retailer headquartered in Irvine, California. The company specializes in vitamins, minerals, supplements, sports nutrition, skincare, beauty, grocery products, herbs, personal care, pet products, baby products, and other wellness merchandise. Unlike an open third-party marketplace, iHerb states that its products come directly from suppliers and authorized distributors, allowing it to exercise greater control over inventory, authenticity, handling, and fulfillment.
iHerb was founded in 1996 in California, initially operating from an apartment and selling a single product, St. John’s Wort, through an early online retail model. The company later built its own e-commerce technology, launched verified customer reviews, expanded fulfillment operations across the U.S. and Asia, introduced proprietary house brands, and developed an international customer base.
Today, iHerb is led by CEO Emun Zabihi and reports 16+ million active customers, 3,000+ team members, 50,000+ products, 2,000+ brands, nine fulfillment centers, and service to more than 180 countries. Its platform supports dozens of languages, currencies, payment methods, and shipping options.
iHerb, LLC
17400 Laguna Canyon Road, Suite 400
Irvine, CA 92618
United States
Current iHerb Terms and Privacy materials identify this as the company’s U.S. corporate/legal address.
17400 Laguna Canyon Road, Suite 400
Irvine, CA 92618
This is the strongest current officially published U.S. corporate address for iHerb.
For legal and privacy correspondence
iHerb, LLC
Attn: Legal Department
17400 Laguna Canyon Road, Suite 400
Irvine, CA 92618
European privacy and corporate correspondence
iHerb Netherlands B.V.
Schiphol Boulevard 359
1118 BJ Amsterdam Schiphol
Netherlands.
Earlier iHerb materials used corporate addresses in Pasadena, California, including 301 North Lake Avenue. That address should now be treated as historical because current 2026 Terms identify the Irvine address above.
iHerb does not offer a public Customer Service phone line and warns customers against third-party websites claiming to provide one.No verified general public corporate phone number is currently promoted.
No official phone Customer Service number.
Use iHerb Help Center, Virtual Assistant, support ticket, email support, WhatsApp, or Live Chat where available.
17400 Laguna Canyon Road, Suite 400, Irvine, CA 92618
17400 Laguna Canyon Road, Suite 400, Irvine, CA 92618
Customer Support: available through the official logged-in Contact Us system.Privacy-related contact can be initiated through iHerb’s privacy form and official Privacy Policy contact process.
Health & Wellness E-Commerce, Vitamins, Supplements, Beauty, Grocery, Personal Care and Global Online Retail
1996.
3,000+ team members.
16+ million active customers
50,000+ products
2,000+ brands.
No public walk-in corporate office hours are published.
Customer email support is available 24/7, while live-chat availability can vary by country.
Investor Relations: iHerb is privately held and does not operate a public shareholder IR department.
Careers
https://careers.iherb.com/
iHerb sells a large range of single vitamins and multivitamins from major global wellness brands and its own house brands. Products include vitamin D, vitamin C, B vitamins, vitamin E, vitamin K, and multinutrient formulations.
The platform carries magnesium, zinc, calcium, iron, selenium, potassium, and other mineral supplements in multiple formulations and serving sizes.
Customers can purchase herbal products including turmeric, milk thistle, ashwagandha, elderberry, echinacea, ginseng, and other botanicals. Products vary by local regulatory availability.
iHerb’s sports-nutrition assortment includes protein powders, amino acids, electrolytes, creatine, workout-support products, hydration supplements, energy products, and recovery-related nutrition.
Customers can purchase whey protein, plant protein, collagen protein, meal-replacement powders, and protein snacks from multiple manufacturers.
The platform offers probiotic supplements, digestive enzymes, fiber, gut-health formulations, and other products intended to support digestive wellness.
iHerb sells skincare, haircare, cosmetics, facial treatments, sunscreens, cleansers, serums, masks, and beauty accessories from international and specialty brands.
Personal-care products include oral care, deodorants, soaps, feminine-care items, shaving products, bath products, grooming items, and other daily-use products.
The grocery section includes snacks, coffee, tea, baking products, oils, seasonings, packaged foods, sweeteners, functional foods, and specialty dietary products.
iHerb sells protein bars, nuts, dried fruit, low-carb snacks, gluten-free snacks, and other packaged foods aimed at wellness-focused customers.
Customers can shop baby supplements, feeding products, personal-care products, diapers, wipes, and other family-health merchandise where available.
iHerb carries pet supplements, grooming products, health-support products, treats, and other pet-care merchandise.
iHerb operates proprietary brands that supplement its third-party assortment. The company’s house-brand history began in 2009, initially through Madre Labs and later through an expanded portfolio.
iHerb’s iTested initiative provides independent quality-testing information for qualifying house-brand products. The program was introduced to increase confidence in product identity and quality.
iHerb publishes product reviews linked to customers who actually purchased the reviewed product. The company currently reports 60+ million customer product reviews.
The iHerb Rewards Program allows eligible customers and participants to earn promotional or referral-related rewards under the program’s current terms. Rules and availability vary by market.
Subscribe & Save allows customers in eligible countries to schedule recurring shipments of qualifying products and receive applicable subscription discounts. Prices, taxes, shipping charges, and product availability can change on future recurring orders.
iHerb operates an Affiliate Program for eligible participants who promote iHerb products and traffic under applicable program rules.
The iHerb app allows customers to browse products, place orders, access account information, review products, track deliveries, and use localized shopping features.
iHerb currently serves customers in 180+ countries and supports more than 95 shipping methods across its platform.
The platform supports 80+ currencies and 40+ payment options, allowing international customers to shop using localized payment methods where supported.
Customers can submit refund or return requests from the Orders section of their account. iHerb generally reviews requests within approximately 48 hours, and qualifying U.S. returns can receive prepaid labels.
iHerb currently reports nine fulfillment centers. Facilities are described as climate controlled and GMP- or ISO-compliant, supporting product safety and faster regional shipping.
No verified public corporate phone number is prominently listed.
No public headquarters switchboard is promoted.
Not publicly listed.
Not publicly listed.
iHerb does not offer phone Customer Service.
The company specifically warns customers not to trust third-party websites that publish supposed iHerb support numbers.
No official public telephone number.
No verified toll-free Customer Service number.
No public consumer telephone sales number. Sales are handled through iHerb.com and the mobile app.
No public billing-only number. Billing and refund issues must be handled through the Help Center and Contact Us system.
No universal public regional-office number.
Not applicable in the conventional retail-store sense because iHerb operates primarily online.
No universal international telephone support number.
Not applicable. iHerb provides 24/7 email support rather than a telephone emergency line.
Not applicable. iHerb is privately held.
No permanent public general media phone is prominently listed on the corporate site.
No universal public HR number.
Not applicable.
24/7 email support is available through iHerb’s official Contact Us system.
Live chat is available in selected countries and during locally posted hours. The Virtual Assistant remains available through the support site.
iHerb does not provide a normal Customer Service phone number, so the safest route is to sign in to the official Help Center and Contact Us area at iHerb.com. The company explicitly warns customers that phone numbers published on third-party websites may be unsafe or fraudulent. Logged-in support allows iHerb to verify the order and account while reducing the need to share personal information outside the official platform.
For a real support representative, use the official email ticket process or Live Chat when it is available in your country. iHerb currently advertises 24/7 email support, and its Contact Us page also provides a Virtual Assistant and WhatsApp support. Have the order number, product name, shipment tracking, delivery address, photographs of damaged items, and transaction details ready.
For refunds, begin from the Orders page rather than sending the product back without authorization. iHerb warns that unapproved returns can be refused. Once a request is approved, customers should follow the specific return instructions provided by iHerb and meet the stated shipping deadline.
Complaints may involve a missing shipment, damaged or expired product, refund, payment, incorrect merchandise, Subscribe & Save order, Rewards balance, account suspension, privacy issue, or product-quality concern. Before escalating, gather the order number, tracking details, product name and lot information where available, photographs, payment records, and previous support messages.
Log in to iHerb and submit the complaint through the official Contact Us page or support ticket system. Explain the problem clearly, identify the order and affected item, and upload relevant evidence. iHerb specifically recommends using authenticated support rather than calling phone numbers found elsewhere online.
For order or delivery issues, use order support. For returns, begin from the Refunds/Returns option within the order. Rewards complaints should identify the relevant credit or referral activity, while Subscribe & Save complaints should specify the subscription, recurring order date, and disputed charge. Privacy matters should use the formal privacy-contact mechanism.
If the first support response does not resolve the issue, reply in the same ticket and request additional review. Provide the previous decision, the evidence supporting your position, and the exact resolution requested. Keeping the discussion in one case thread allows iHerb to review the full history more easily.
iHerb provides 24/7 email support through the official Contact Us system. A written ticket is particularly useful for shipping, product-condition, refund, and account disputes because screenshots, photographs, and other evidence can be attached.
For a serious unresolved corporate matter, written correspondence can be sent to:
iHerb, LLC
17400 Laguna Canyon Road, Suite 400
Irvine, CA 92618
Include your order history, support case numbers, prior responses, evidence, and a concise explanation of the requested remedy.
Privacy complaints should follow iHerb’s Privacy Policy process and can be addressed to the Legal Department at the Irvine headquarters. Customers should use the authenticated privacy form where possible because iHerb may need to verify identity before processing data requests.
Product-safety complaints may involve the FDA, Federal Trade Commission, or another regulator depending on the item and allegation. Privacy complaints may be directed to the relevant state, federal, or international data-protection authority. Customers outside the United States should use the regulator applicable to their country.
If a valid refund is not processed or an unauthorized charge cannot be resolved through iHerb, the customer may contact the card issuer, PayPal, or other payment provider. General consumer complaints may also be submitted to a state Attorney General or other consumer-protection authority. Chargebacks should not be used frivolously, since iHerb states that abusive or duplicate payment disputes can result in account restrictions.
For a high-value unresolved dispute, review the version of iHerb’s Terms of Use applicable to your country and transaction. International consumer rights differ, and iHerb’s regional terms contain country-specific provisions. Preserve the full support record, transaction documents, delivery evidence, and applicable Terms before pursuing mediation, arbitration, small-claims proceedings, or other legal remedies.
Ramona Tire is an automotive service company that provides a wide range of tire and…
Car-X Tire & Auto is a well-known automotive service chain in the United States, specializing…
Curo Financial Technologies Corp. is a company that provides a range of financial services, primarily…
Enova International, Inc. is a financial technology (fintech) company that provides online financial services to…
Community Choice Financial Inc. (CCFI) is a financial services company that provides a variety of…
Smile Brands Inc. is a leading provider of business support services to dental practices in…
This website uses cookies.