Hims
Hims
Hims & Hers Health, Inc. is a digital health and wellness company that provides consumers with online access to licensed healthcare professionals, prescription treatments, over-the-counter products, personalized care programs, laboratory services, and medication delivery. The business began with the Hims men’s-health brand and expanded with Hers to serve women’s health needs. The company was co-founded by Andrew Dudum, who has served as Chief Executive Officer since 2016.
Hims & Hers has grown from a U.S. direct-to-consumer telehealth business into a global health platform addressing weight management, sexual health, hair loss, dermatology, mental health, hormone health, menopause and perimenopause, primary-care-related testing, and other areas. As of June 30, 2026, the company reported nearly 2.9 million subscribers, while full-year 2025 revenue reached approximately $2.35 billion.
The company has also expanded internationally. Hims & Hers completed its acquisition of Eucalyptus in June 2026, adding scale across Australia, Canada, Germany, Japan, the United Kingdom, and other markets. This followed earlier international acquisitions including ZAVA and Livewell. Hims & Hers is publicly traded on the New York Stock Exchange under ticker HIMS and continues to operate with a remote-first corporate model.
Hims & Hers Health, Inc.
2269 Chestnut Street, #523
San Francisco, CA 94123
United States
The company’s 2025 Form 10-K and recent October 2026 SEC filings continue to identify this address as its principal executive office.
Hims & Hers operates with an official remote-first policy for most corporate functions. The San Francisco address remains its formal principal executive address even though much of the corporate workforce works remotely.
Hims & Hers Health, Inc.
2269 Chestnut Street, #523
San Francisco, CA 94123
Recent SEC records use the same address for both business and mailing purposes.
Privacy-related written correspondence can be sent to the same San Francisco address with:
Attn: Privacy Officer
The current Privacy Policy identifies this location for privacy inquiries.
415-851-0195
This is the current business telephone listed in Hims & Hers’ 2025 Form 10-K and subsequent SEC filings.
For subscription cancellation and certain Customer Help Center matters:
1-800-368-0038
Hims & Hers otherwise emphasizes secure account messaging and online support for general Customer Service.
2269 Chestnut Street, #523, San Francisco, CA 94123
2269 Chestnut Street, #523, San Francisco, CA 94123
Customer Support: support@forhims.com
Media / Press: press@forhims.com
Investor Relations: investors@forhims.com.
Digital Healthcare, Telehealth, Consumer Health, Pharmacy and Wellness
The Hims business was launched in 2017, following the company’s formation and Andrew Dudum’s leadership beginning in 2016.
2,442 employees as of December 31, 2025.
Approximately 2.9 million subscribers as of June 30, 2026.
Hims & Hers does not maintain conventional public walk-in headquarters hours because its corporate model is remote-first.
Investor Relations
https://investors.hims.com/
Careers
https://www.hims.com/careers-professionals
Hims & Hers connects users with licensed healthcare professionals through an online platform. Depending on the condition and treatment, care can be provided through questionnaires, secure messaging, or live video visits when required.
Hims and Hers offer personalized weight-management memberships that can include clinician evaluation, ongoing support, weight tracking, and access to qualifying medications. Current programs support various GLP-1 and other treatment pathways where appropriate.
Hims provides prescription and over-the-counter hair-loss treatment options. Available therapies can include oral or topical minoxidil, finasteride, combination treatments, supplements, and other customized programs depending on medical eligibility.
Hims is well known for online sexual-health care, including evaluation and treatment for erectile dysfunction. Prescription options can include sildenafil and tadalafil when considered appropriate by a licensed healthcare professional.
Hims has expanded into testosterone-related care and hormone-health services. Certain controlled medications require a live video visit and follow-up appointments under current program rules.
The platform provides access to treatment for qualifying anxiety, depression, and related mental-health concerns. Psychiatry providers can assess patients and prescribe medication when appropriate, while certain care can include ongoing digital communication.
Hims & Hers provides telehealth treatment for acne and selected dermatological concerns. Treatment may include prescription or non-prescription products depending on the patient’s evaluation.
Hers offers services designed specifically for women’s health and wellness. Current areas include weight management, dermatology, hair loss, mental health, sexual wellness, and other personalized treatments.
Hers launched a dedicated menopause and perimenopause specialty to provide women with provider-supported treatment for symptoms associated with hormonal changes.
The platform facilitates prescriptions through licensed healthcare providers when treatment is clinically appropriate. Prescription products can only be provided after the required medical consultation or evaluation.
Hims & Hers also sells non-prescription health and wellness products that do not require a medical consultation. Some OTC products may be bundled with prescription treatments.
Qualifying medications are delivered directly to customers through pharmacy and fulfillment partners. Shipping schedules vary by treatment, subscription plan, medication, and regulatory requirements.
The platform supports lab testing for selected health programs. Results can be integrated into treatment pathways, and patients can communicate with their Care Team about follow-up recommendations.
Current and former subscribers can communicate with Customer Support and, where applicable, healthcare professionals through the secure messaging portal in their Hims or Hers account.
The Hims and Hers apps allow users to manage subscriptions, review care information, communicate through secure messaging, update account details, and manage qualifying treatments.
A central part of Hims & Hers’ strategy is combining patient information, healthcare-provider review, and individualized treatment programs rather than offering only a fixed set of generic products.
Through Eucalyptus, ZAVA, Livewell, and other international operations, Hims & Hers has expanded beyond the United States into the United Kingdom, Canada, Australia, Germany, Japan, and other markets.
415-851-0195.
415-851-0195
415-851-0195
415-851-0195
Hims & Hers does not prominently publish one universal voice number for all routine support.
For cancellation and eligible Customer Help Center matters
1-800-368-0038.
support@forhims.com.
1-800-368-0038
855-655-5279.
The current privacy policy provides a dedicated privacy contact email in addition to its toll-free privacy number and written mailing address.
No conventional public Sales Department phone number is listed.
Hims & Hers does not publish a separate billing-only line.
Subscribers should use the Customer Help Center or secure account messaging.
No universal regional-office phone number is publicly listed.
Not applicable to the company’s primarily digital and remote-first model.
Country-specific support varies by Hims & Hers international platform and subsidiary.
Hims & Hers is not an emergency service.
Call 911 or local emergency services for urgent medical emergencies.
No dedicated Investor Relations telephone number is prominently published.
investors@forhims.com.
No permanent public media phone number is prominently listed.
press@forhims.com
No universal public HR number is published.
https://www.hims.com/careers-professionals
Not applicable, although certain medical services require scheduled telehealth appointments.
The most effective route for existing customers is usually the secure messaging portal. Log in to your Hims or Hers account, open the Messages or Care section, and send the support or medical team a message. Hims & Hers states that this is the fastest support option, with ordinary support responses often occurring within 24 hours. For general non-clinical questions, support@forhims.com is also available.
For cancellation, customers can manage subscriptions through the account under My Subscriptions, request cancellation through the Customer Help Center, or call 1-800-368-0038. Before contacting the company, have your account email, subscription name, order or renewal date, shipment status, billing details, and prior support communications ready.
Medical treatment questions should be sent to the Care Team or prescribing healthcare provider through secure messaging rather than ordinary customer support. This includes side effects, medication effectiveness, allergies, new medical conditions, and prescription changes.
Complaints can involve billing, subscription renewal, cancellation, medication delivery, treatment, telehealth communication, provider conduct, pharmacy fulfillment, privacy, or another Hims & Hers service. Before escalating, collect your account email, subscription name, medication or treatment involved, payment records, order dates, provider messages, screenshots, shipping records, and any earlier support responses.
Existing or former subscribers should begin through the secure messaging portal, while non-subscribers can use the Customer Help Center. Customers can also email support@forhims.com. Explain the complaint clearly and retain all responses.
For treatment concerns, message the healthcare provider or Care Team. For privacy issues, contact the Privacy Officer. Subscription cancellation can be handled through 1-800-368-0038 or the online account. Using the correct department is important because customer-support staff cannot make clinical decisions.
If the first support response is inadequate, request escalation to a senior Customer Support representative or management team. Include the original case history, previous messages, payment dates, prescription or shipping information, and the precise resolution being requested.
Submit the complaint through the Customer Help Center or secure messaging system so that the issue is documented. Written communication is particularly important when disputing cancellation timing, automatic renewals, order fulfillment, provider messages, or refunds.
For a serious unresolved matter, send written correspondence to Hims & Hers Health, Inc., 2269 Chestnut Street, #523, San Francisco, CA 94123. Include your account email, complaint history, relevant dates, and copies of supporting records.
Privacy complaints can be directed to Hims & Hers’ Privacy Officer through 855-655-5279 or the privacy contact listed in the Privacy Policy. Medical complaints should identify the provider and affiliated medical group, while pharmacy concerns should identify the dispensing pharmacy.
Clinical-care concerns can be reported to the healthcare provider’s state licensing board. Pharmacy-related complaints may go to the applicable state board of pharmacy. Privacy complaints may involve HHS Office for Civil Rights or a state privacy regulator depending on the facts and applicable law.
For unresolved billing disputes, consumers can contact their card issuer or payment provider after giving Hims & Hers an opportunity to resolve the issue. General consumer complaints can also be filed with the relevant state Attorney General or consumer-protection agency.
Hims & Hers’ current Terms include a binding arbitration provision for many disputes unless a valid opt-out or exception applies. Review the current Terms carefully, including notice and arbitration requirements, and consider qualified legal advice before beginning formal proceedings.
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