GoodRx Headquarters & Corporate Office

About GoodRx

GoodRx is a U.S. digital healthcare and prescription-savings company founded in 2011. The platform was created to make medication prices more transparent and help consumers compare cash prices and discounts across pharmacies. Over time, GoodRx expanded beyond prescription coupons into telehealth, subscription-based treatment, prescription delivery, healthcare memberships, manufacturer affordability programs, and consumer health information. GoodRx describes its mission as helping Americans obtain the healthcare they need at prices they can afford.

GoodRx today operates a consumer-focused healthcare platform that connects medication-price comparison with virtual care and other affordability services. Core offerings include free GoodRx prescription discounts, GoodRx Gold, GoodRx Care telehealth, GoodRx Companion, prescription delivery, and condition-specific programs for weight management, erectile dysfunction, men’s hair loss, urinary tract infections, birth control, acne, cough and cold symptoms, and other common health concerns. Nearly 25 million unique consumers used GoodRx during 2025, while the company estimates it generated approximately $17 billion in consumer savings during the year.

GoodRx Holdings, Inc. is a publicly traded company listed on Nasdaq under ticker GDRX. Its headquarters remains in Santa Monica, California. Wendy Barnes serves as Chief Executive Officer and President. GoodRx reported approximately $796.9 million in 2025 revenue and employed 697 full-time employees at December 31, 2025. The company has continued expanding into direct-to-consumer healthcare subscriptions and manufacturer-supported medication access programs while keeping prescription savings as its foundational business.

GoodRx Headquarters & Corporate Office Address

Current Headquarters

GoodRx Holdings, Inc.
2701 Olympic Boulevard
Santa Monica, CA 90404
United States

GoodRx’s current Investor Relations materials, SEC filings, and investor FAQ identify 2701 Olympic Boulevard in Santa Monica as the company’s headquarters and principal business address.

Corporate Office

GoodRx’s principal corporate office is the same as its headquarters

2701 Olympic Boulevard
Santa Monica, CA 90404

This address is used for executive, corporate, financial, investor, and administrative functions.

Mailing Address

GoodRx Holdings, Inc. currently uses

2701 Olympic Boulevard
Santa Monica, CA 90404

as both its SEC business and mailing address.

Investor Correspondence Address

GoodRx shareholder account matters involving the transfer agent are handled through Equiniti Trust Company, LLC, rather than the Santa Monica operating office. GoodRx’s Investor FAQ identifies Equiniti as the company’s transfer agent and registrar.

Quick Information

Corporate Phone Number

855-268-2822

GoodRx’s current SEC business record also lists the company telephone as 855-268-2822, which is the same principal number used for GoodRx consumer support.

Customer Service Number

855-268-2822

GoodRx currently lists customer support seven days per week. Current support materials show service hours centered around daytime and evening Central Time, with the Help Center providing the most up-to-date schedule.

Corporate Office Address

2701 Olympic Boulevard, Santa Monica, CA 90404

Headquarters Address

2701 Olympic Boulevard, Santa Monica, CA 90404

Email

Customer Support: support@goodrx.com
Investor Relations: ir@goodrx.com
Media Contact: lcasparis@goodrx.com.

Industry

Digital Healthcare, Prescription Savings, Telehealth, Healthcare Subscriptions and Medication Access

Founded

2011.

Number of Employees

697 full-time employees as of December 31, 2025.

Consumer Scale

Nearly 25 million unique consumers in 2025

GoodRx also reported more than 1 million healthcare professionals using GoodRx during the year.

Corporate Office Hours

GoodRx does not publish public walk-in office hours for its Santa Monica headquarters.Customer-support hours should be checked through the current Help Center.

Website

https://www.goodrx.com/

Investor Relations / Careers Page

Investor Relations
https://investors.goodrx.com/

Careers:
https://www.goodrx.com/jobs

GoodRx Products & Services

Prescription Price Comparison

GoodRx allows consumers to search for a medication, select dosage and quantity, and compare cash prices available through participating pharmacies. The platform can help patients identify lower-cost options before presenting a prescription at the pharmacy.

GoodRx Prescription Coupons

GoodRx provides free prescription discount codes and coupons that can be presented at participating pharmacies. These discounts are not insurance, and consumers generally choose between using their insurance benefit or the GoodRx price for a transaction.

GoodRx Gold

GoodRx Gold is a paid membership offering deeper prescription discounts, discounted GoodRx Care visits, and qualifying home-delivery benefits. Current plans include individual and family membership options, with family plans supporting additional members and even qualifying pet prescriptions.

GoodRx Care

GoodRx Care is the company’s telehealth service connecting patients with licensed healthcare professionals for common conditions. Services can include medical consultations, prescriptions when appropriate, lab-related support, and short-term medication refills.

GoodRx Companion

GoodRx Companion is a newer subscription designed to combine medication savings with broader healthcare discounts. Current offerings can include selected free generic medications and discounts across dental, vision, labs, imaging, and online care.

Weight Loss Treatment

GoodRx provides online weight-management care through subscription programs that connect eligible consumers with licensed clinicians. Current options can include FDA-approved GLP-1 medications such as Wegovy and Zepbound where clinically appropriate and legally available.

Erectile Dysfunction Treatment

GoodRx offers online ED treatment programs that can include virtual consultation, prescription medication when appropriate, and discreet delivery. Current treatments include medications such as sildenafil and tadalafil.

Hair Loss Treatment

Men’s hair-loss subscriptions provide access to licensed clinicians and medications such as finasteride and oral minoxidil when medically appropriate. Subscription pricing can combine consultation, medication, medical support, and delivery.

Birth Control Care

GoodRx Care supports online consultation for qualifying birth-control needs. Depending on the patient’s circumstances and provider determination, prescriptions may be issued through the telehealth platform.

UTI Treatment

Patients with qualifying urinary-tract infection symptoms can seek online evaluation through GoodRx Care. A licensed healthcare professional determines whether treatment or additional in-person evaluation is appropriate.

Acne Treatment

GoodRx offers virtual care for certain acne and skin-related treatment needs. Care availability and prescribed treatment depend on medical evaluation and applicable state requirements.

Cold, Cough and Sinus Care

GoodRx Care provides online consultations for selected common illnesses such as cough, cold, and sinus symptoms. Providers may recommend treatment or prescribe medication where clinically appropriate.

Prescription Home Delivery

GoodRx Gold Home Delivery supports qualifying medications delivered directly to the customer. GoodRx currently states that nearly 1,000 common medications are available through this channel.

Pet Prescription Discounts

GoodRx discounts can also apply to qualifying medications prescribed for pets when the prescription can be filled through a participating human pharmacy. Both free GoodRx and GoodRx Gold provide pet-related savings options.

GoodRx Mobile App

The GoodRx mobile app allows consumers to compare prescription prices, save discount information, manage prescriptions, access membership features, and use other GoodRx services from supported devices.

Healthcare Information

GoodRx publishes consumer-friendly medical, medication, and healthcare affordability information. This educational content complements its prescription savings and telehealth services.

GoodRx Corporate Phone Numbers

Corporate Phone Number

855-268-2822

Corporate Headquarters Number

855-268-2822

Headquarters Number

855-268-2822

Corporate Office Number

GoodRx does not publish a separate public corporate-office switchboard distinct from its main number.

Use

855-268-2822

Customer Service Number

855-268-2822.

Customer Support Number

855-268-2822

Toll-Free Number

855-268-2822

GoodRx Gold Member Support

855-487-0694

GoodRx publishes this as its dedicated Gold membership support number.

GoodRx Care Support

855-268-2822

GoodRx Care also supports secure messaging within the patient’s account.

Patient Advocacy / Order Support

855-268-2822

Current refund-support materials direct order issues to the Patient Advocacy team through this number.

Sales Number

GoodRx does not publish a universal consumer sales number.

Billing Number

GoodRx does not publish a separate billing-only phone number.

Use Customer Support

855-268-2822

Regional Office Number

No universal public regional-office number is listed.

Branch Office Number

Not applicable to GoodRx’s primarily digital consumer model.

International Number

GoodRx primarily serves the U.S. healthcare and pharmacy market and does not publish one universal international Customer Service number.

Emergency / After-Hours Number

GoodRx is not an emergency healthcare provider.For medical emergencies, call 911 or the appropriate local emergency service.

Investor Relations Number

GoodRx does not prominently publish a dedicated Investor Relations phone line.

Email

ir@goodrx.com

Stockholder Transfer Agent Number

800-937-5449

International / alternate

718-921-8124

These numbers belong to Equiniti, GoodRx’s transfer agent.

Media / Press Contact

Email

lcasparis@goodrx.com.

Human Resources Number

No universal public HR phone number is prominently listed.

Careers

https://www.goodrx.com/jobs

Reservations / Booking Number

Not applicable.

How to Reach a Real Person at GoodRx

For prescription savings, account access, GoodRx Care, technical issues, billing questions, coupon problems, or general customer assistance, call 855-268-2822. GoodRx also accepts support inquiries at support@goodrx.com and through its Help Center ticket system. Before contacting support, have the medication name, pharmacy, GoodRx account email, membership information, transaction date, and screenshots or receipts available when relevant.

If the matter specifically involves GoodRx Gold, the dedicated support number is 855-487-0694. GoodRx Care patients can use the same main support number and can also communicate through their secure GoodRx Care account. Medical questions should be directed to the treating healthcare professional rather than ordinary customer-support staff.

For serious unresolved matters, keep a written timeline of contacts, including representative names, dates, receipts, pharmacy details, subscription records, and screenshots. This makes it easier to distinguish a GoodRx pricing issue from a pharmacy problem, telehealth-provider concern, membership billing dispute, or manufacturer-program matter.

How to File a Complaint Against GoodRx

Complaints can involve coupon pricing, pharmacy acceptance, subscription billing, GoodRx Gold, telehealth care, prescription delivery, refunds, privacy, advertising, or another GoodRx service. Before escalating, gather the GoodRx account email, medication or service involved, transaction dates, pharmacy information, receipts, screenshots, order numbers, and previous support correspondence.

Step 1: Contact Customer Service

Start with GoodRx Customer Support at 855-268-2822 or support@goodrx.com. Explain the issue clearly and provide the relevant medication, pharmacy, membership, order, or telehealth details. Ask the representative to document the complaint and provide a case or ticket number where available.

Step 2: Contact the Relevant Department

If the complaint involves GoodRx Gold, contact 855-487-0694. GoodRx Care patients should use their secure messaging portal when the concern involves clinical treatment, a prescription, or communication with a healthcare provider. Order and delivery concerns can be routed through the Patient Advocacy or general support team.

Step 3: Request Supervisor or Management Review

If first-level support does not resolve the matter, ask for supervisor or management review. Provide the original ticket number and a concise chronology of the problem, including what GoodRx or the pharmacy previously said. Clearly identify the resolution you want, such as a billing correction, subscription cancellation, account review, or investigation of inaccurate pricing.

Step 4: Use the Company’s Written Complaint Channel

Submit a written request through the GoodRx Help Center or email support@goodrx.com. Written complaints are particularly useful for pricing discrepancies, recurring charges, screenshots, delivery problems, or account issues because supporting files can be attached and the customer retains a record of the complaint.

Step 5: Contact Corporate Headquarters

For a serious unresolved matter, written correspondence can be sent to GoodRx Holdings, Inc., 2701 Olympic Boulevard, Santa Monica, CA 90404. Include your contact information, support-case number, account email, transaction details, previous contacts, and requested resolution. Keep copies and proof of delivery.

Step 6: Use the Specialized Complaint or Dispute Department

For clinical complaints involving a provider, use the GoodRx Care secure messaging system and identify the healthcare professional or treatment involved. For privacy matters, use GoodRx’s privacy channels and current privacy policy. For shareholder issues, contact Investor Relations or Equiniti rather than ordinary Customer Support.

Step 7: File With the Appropriate Regulator

The correct regulator depends on the complaint. Telehealth clinical concerns may fall under the healthcare professional’s state licensing board, pharmacy problems may involve a state board of pharmacy, privacy concerns may involve applicable state privacy authorities or federal agencies, and misleading advertising concerns can potentially fall under the Federal Trade Commission.

Step 8: Use Consumer Protection or Financial Dispute Options

Customers disputing a charge can contact their card issuer or payment provider after attempting to resolve the issue with GoodRx. General consumer complaints may also be filed with the appropriate state Attorney General or consumer-protection office. Keep support tickets, receipts, screenshots, and billing records.

Step 9: Consider Formal Legal or Arbitration Procedures

If a serious dispute remains unresolved, review the current GoodRx terms governing the specific service before pursuing legal action. Different offerings, including GoodRx Gold or telehealth programs, can have separate contractual provisions. Consider obtaining qualified legal advice before initiating arbitration or litigation.