GoodLeap Headquarters & Corporate Office

About GoodLeap

GoodLeap, LLC is a U.S. financial technology and home-improvement financing company that focuses on helping homeowners finance energy-efficient and sustainability-related upgrades. The company was formerly known as Loanpal and today provides financing and technology for solar systems, battery storage, heating and cooling equipment, roofing, windows, doors, siding, smart-home upgrades, EV chargers, water-heating systems, water-efficiency projects, and other residential improvements. Its platform connects homeowners, contractors, manufacturers, and financing services within a single technology ecosystem.

GoodLeap is led by founder, Chairman, and CEO Hayes Barnard. Current company information states that GoodLeap has generated more than $63 billion in loan volume since inception, has worked with more than 200,000 contractors and manufacturers, and has helped millions of homeowners access financing for home upgrades. The company also says that more than 1.7 million homeowners currently use or have participated in the broader GoodLeap platform.

GoodLeap remains privately held and operates from several U.S. offices. Its primary Roseville “Basecamp” address is 8781 Sierra College Blvd., Roseville, CA 95661, which is also the address GoodLeap publishes for consumer complaints and regulatory correspondence. The company is licensed as GoodLeap, LLC, NMLS #30336 and operates financing programs across multiple home-improvement categories.

Quick Information

Corporate Phone Number

GoodLeap does not prominently publish a separate general corporate switchboard for ordinary public inquiries. Its principal financing and application-support line is:

1-844-562-6725

This number is published across GoodLeap’s current office and licensing information.

Customer Service Number

For existing loan, lease, or power-purchase-agreement accounts:

1-800-345-9372

This team handles payments, balances, payoffs, and other account questions.

Corporate Office Address

GoodLeap, LLC
8781 Sierra College Blvd.
Roseville, CA 95661
United States

Headquarters Address

GoodLeap, LLC
8781 Sierra College Blvd.
Roseville, CA 95661
United States

GoodLeap identifies this location as its Roseville Basecamp and uses it for licensing and consumer-complaint correspondence.

Email

Account Support: customerservice@goodleapsupport.com
Consumer Complaints: consumercomplaints@goodleap.com
GoodLeap Home Card Support: support@homecard.goodleap.com

Industry

Financial Technology, Consumer Lending, Home Improvement Financing, Solar Financing, Energy Technology and Sustainable Home Upgrades

Founded

GoodLeap’s current leadership materials identify Hayes Barnard as founder, Chairman, and CEO. The company previously operated under the Loanpal brand before adopting the GoodLeap identity.

Number of Customers / Homeowners

GoodLeap says its platform has been trusted by more than 1 million homeowners, while its current homepage promotes a broader ecosystem serving more than 1.7 million homeowners.

Loan Volume

More than $63 billion

This is the cumulative loan volume currently reported in GoodLeap leadership information.

Corporate Office Hours

Corporate walk-in hours are not prominently published. Support hours vary by department.Application Support is generally available seven days a week, while existing-account support has separate weekday and weekend schedules.

Website

https://www.goodleap.com/

Careers Page

https://www.goodleap.com/about-us

GoodLeap’s corporate site links to current employment opportunities from its About Us and careers-related sections.

GoodLeap Products & Services

Home Improvement Loans

GoodLeap provides financing for residential home-improvement projects through fixed-rate installment loans. Current program materials advertise loan terms generally ranging from 5 to 15 years, qualifying loan amounts of up to $55,000, and no prepayment penalties on the referenced home-improvement product.

Solar Financing

GoodLeap provides financing for residential solar-energy installations. Homeowners can use financing options to spread the cost of a solar project over time while contractors can use the GoodLeap platform to present financing during the sales and installation process.

Solar Lease

GoodLeap also offers solar lease arrangements in selected markets. Under a lease structure, GoodLeap owns and maintains the qualifying solar system while the homeowner makes scheduled payments for the use of the equipment and energy benefits.

Power Purchase Agreements

Power Purchase Agreements allow qualifying homeowners to pay for solar-generated electricity under a contractual arrangement instead of purchasing the entire solar system outright. GoodLeap’s current residential-solar program combines PPA options with monitoring and maintenance responsibilities retained by GoodLeap.

Battery Storage Financing

GoodLeap financing can be used for home battery-storage projects, including systems paired with residential solar. Battery storage can help homeowners store excess energy and maintain backup capacity during qualifying outages.

HVAC Financing

GoodLeap finances heating, ventilation, and air-conditioning upgrades for qualifying homeowners. Contractors can use the platform to present financing for furnaces, air conditioners, heat pumps, and other energy-efficient HVAC equipment.

HVAC Lease

GoodLeap also offers an HVAC lease product. Current materials describe a 10-year arrangement with low monthly payments, annual maintenance, specified parts-and-labor coverage, and qualifying repairs included.

Roofing Financing

Homeowners can use GoodLeap financing for eligible roof replacement and roofing-improvement projects. Roofing is one of the major residential project categories currently promoted through GoodLeap’s homeowner and contractor platforms.

Window Financing

GoodLeap supports financing for qualifying replacement windows and energy-efficiency improvements. Financing allows homeowners to spread project costs over time while working with participating home-improvement contractors.

Door and Siding Financing

GoodLeap’s home-improvement financing can cover eligible exterior doors and siding. These improvements may improve energy performance, weather protection, curb appeal, and overall home efficiency.

Smart Home Financing

Smart-home systems are included among the eligible improvement categories currently identified by GoodLeap. Financing may support qualifying connected-home, automation, and energy-management equipment.

EV Charger Financing

GoodLeap lists EV charging equipment among its eligible home-improvement financing categories. This can allow homeowners to finance residential charging infrastructure as part of a broader energy upgrade.

Water Heating

GoodLeap financing supports qualifying water-heating systems. Eligible projects may include energy-efficient equipment designed to lower energy consumption compared with older residential systems.

Water Efficiency

Water-efficiency improvements are included within GoodLeap’s current financing platform. Eligible projects can include qualifying systems intended to reduce residential water consumption.

Water-Saving Turf

GoodLeap promotes water-saving synthetic turf as a home-upgrade option in selected programs. This category is designed for homeowners seeking to reduce irrigation needs and recurring landscape maintenance.

Home Energy Monitoring

GoodLeap’s platform increasingly combines financing with digital energy-management tools. Customers can use its technology ecosystem to monitor qualifying connected-home and energy systems after installation.

GoodLeap Home App

GoodLeap Home is a mobile platform for managing qualifying home-upgrade financing and connected-home information. Current company materials describe features such as account management, system monitoring, rewards, payments, energy tools, and homeowner resources.

GoodLeap Home Visa Signature Card

GoodLeap offers a Home Visa Signature Card product with separate application, cardholder, transaction, payment, and rewards support.

Current cardholder support is available 24/7 at 1-800-215-1091 for matters such as activation, lost or stolen cards, freezes, and transactions.

HELOC

GoodLeap offers Home Equity Line of Credit products for qualifying homeowners. Current information states that a GoodLeap HELOC can be used for purposes such as debt consolidation, education, solar panels, and accessory dwelling units, subject to credit and property eligibility.

Contractor Financing Platform

GoodLeap provides contractors with software and financing tools that allow them to present payment options to customers during the home-improvement sales process.The company says more than 200,000 contractors and manufacturers have used its financing ecosystem.

GoodLeap Corporate Phone Numbers

Corporate Phone Number

GoodLeap does not prominently publish a dedicated general corporate switchboard.

Primary financing/application routing

1-844-562-6725

Corporate Headquarters Number

No separate verified public headquarters switchboard is currently published.

Use

1-844-562-6725

for application-related routing.

Headquarters Number

1-844-562-6725

Corporate Office Number

1-844-562-6725

This number is published with GoodLeap’s U.S. office locations.

Customer Service Number

Existing loan, lease, and PPA account support:

1-800-345-9372

Customer Support Number

1-800-345-9372

Application Support Number

1-844-562-6725

Application Support handles approvals, document signing, and project-funding questions.

Account Support Number

1-800-345-9372

Email

customerservice@goodleapsupport.com

Home Card Support Number

1-800-215-1091

Home Card Lost or Stolen Number

1-800-215-1091

Cardholder support is available 24/7.

Consumer Complaint Number

916-475-1255

GoodLeap publishes this number specifically for formal consumer complaints.

Consumer Complaint Email

consumercomplaints@goodleap.com

Toll-Free Number

Major toll-free support lines include

1-844-562-6725 for application support
1-800-345-9372 for existing accounts
1-800-215-1091 for GoodLeap Home Card support.

Sales Number

GoodLeap does not publish one universal consumer Sales Department telephone number. Financing applications generally originate through participating contractors or GoodLeap’s digital platform.

Billing Number

For loan balances, payments, payoff information, and account billing:

1-800-345-9372

Regional Office Number

GoodLeap operates offices in California, Arizona, Missouri, Texas, Hawaii, Florida, Arkansas, and other markets, but it does not publish one universal regional-office number.

Branch Office Number

GoodLeap’s listed offices generally use:

1-844-562-6725

for public routing.

International Number

GoodLeap’s primary financing business is U.S.-focused and it does not publish a general international Customer Service number.

Emergency / After-Hours Number

No universal emergency corporate hotline is published.

Investor Relations Number

GoodLeap is privately held and does not maintain a conventional public-company Investor Relations department.

Media / Press Number

No permanent general media phone number is prominently published on the main Customer Support page.

Human Resources Number

GoodLeap does not publish a universal applicant HR number.

Reservations / Booking Number

Not applicable.

How to Reach a Real Person at GoodLeap

For an existing GoodLeap loan, lease, or Power Purchase Agreement, call 1-800-345-9372. This is the best route for payment questions, account balances, payoff requests, account servicing, and similar issues. Customers should have their name, property address, account or loan number, project information, and recent billing documents ready before calling. For an application still in underwriting or project funding, use 1-844-562-6725 instead.

If the issue involves the GoodLeap Home Visa Signature Card, use 1-800-215-1091. Cardholder support for lost or stolen cards, transactions, card activation, and freezes is available around the clock. Customers should avoid sending Social Security numbers, bank credentials, passwords, or full card information through ordinary email.

For an unresolved lending complaint, GoodLeap maintains a dedicated complaint channel at 916-475-1255 and consumercomplaints@goodleap.com. This is preferable to repeatedly contacting ordinary account support when the issue has already been investigated and requires compliance or management review.

GoodLeap Headquarters & Corporate Office Address

Current Headquarters

GoodLeap, LLC
8781 Sierra College Blvd.
Roseville, CA 95661
United States

GoodLeap identifies this location as its Roseville Basecamp and uses the same address for regulatory and consumer-complaint correspondence.

Corporate Office

The Roseville Basecamp functions as the most clearly verified primary corporate location in GoodLeap’s current public materials.

Other Important Address

GoodLeap also maintains offices including:

150 California Street, Suite 900, San Francisco, CA 94111

150 Progress, Suite 200, Irvine, CA 92618

1000 Enterprise Way, Suite 200, Roseville, CA 95678

These are additional business offices, not replacements for the Roseville Basecamp.

How to File a Complaint Against GoodLeap

Complaints may involve loan servicing, payment application, payoff statements, financing approvals, contractor-related project funding, solar financing, leases, PPAs, credit reporting, fees, Home Card transactions, or other GoodLeap products. Before escalating, collect the loan or account number, contract, payment history, project documents, correspondence, contractor information, screenshots, and any previous case numbers.

Step 1: Contact Customer Service

Call 1-800-345-9372 for an existing financing account or 1-844-562-6725 for an application or funding issue. Explain the problem clearly, provide the account number and timeline, and ask the representative to document the complaint. Keep the representative’s name, date of contact, case number, and the resolution promised.

Step 2: Contact the Relevant Department

Use the specialized department connected to the problem. Home Card disputes should go through 1-800-215-1091, application or project-funding issues through 1-844-562-6725, and ordinary servicing concerns through 1-800-345-9372. Sending the complaint to the correct team reduces the risk of repeated transfers and incomplete case records.

Step 3: Request Supervisor or Management Review

If frontline support cannot resolve the matter, ask for supervisor or management review. Provide the earlier case number, exact disputed amount or action, payment records, financing agreement, contractor information, and the resolution you want. Keep written notes of every commitment and deadline.

Step 4: Use the Company’s Written Complaint Channel

GoodLeap maintains a dedicated Consumer Complaint form and publishes consumercomplaints@goodleap.com for formal complaints. Written complaints should clearly explain the problem, supporting evidence, previous attempts to resolve it, and the specific corrective action requested.

Step 5: Contact Corporate Headquarters

If the complaint remains unresolved, send formal correspondence to GoodLeap, LLC, 8781 Sierra College Blvd., Roseville, CA 95661. Address the correspondence to the compliance or complaint team and include copies rather than originals of agreements, statements, payment evidence, contractor records, and previous complaint responses.

Step 6: Use the Specialized Complaint or Dispute Department

GoodLeap’s designated complaint contact is Maria Mellott, Vice President Deputy Chief Compliance Officer, reachable through 916-475-1255 and consumercomplaints@goodleap.com. This is the appropriate internal escalation route when ordinary servicing has failed to correct a lending or compliance concern.

Step 7: File With the Appropriate Regulator

Because GoodLeap is a licensed lender, the regulator depends on the product and state. Consumers may file eligible complaints with their state financial-services or banking regulator, the Consumer Financial Protection Bureau, or other agencies that supervise consumer lending. GoodLeap’s own licensing page provides state-specific regulatory information and identifies the New Mexico Financial Institutions Division as one example.

Step 8: Use Consumer Protection or Financial Dispute Options

Consumers can also contact their state Attorney General or consumer-protection agency when the complaint involves unfair business practices, deceptive representations, or unresolved consumer-contract issues. Fair-housing or lending-discrimination complaints may be directed to the appropriate housing or civil-rights authority. GoodLeap’s licensing disclosures specifically provide U.S. Department of Housing and Urban Development Fair Housing contacts.

Step 9: Consider Formal Legal or Arbitration Procedures

If regulatory and internal escalation do not resolve the dispute, review the signed financing contract, lease, PPA, HELOC agreement, or card agreement for its dispute-resolution provisions. Depending on the agreement, the next step may involve arbitration, litigation, or another contractually specified process. For a significant financial dispute, legal advice can help determine the correct forum and applicable filing deadlines.