GoFundMe
GoFundMe
GoFundMe is a global online fundraising platform that allows individuals, families, communities, nonprofits, and organizations to raise money for personal needs, emergencies, medical costs, memorial expenses, education, disasters, community projects, charities, and many other causes. The platform is designed to let an organizer create a fundraiser, tell a story, set a goal, share the campaign, receive donations, and transfer eligible funds to a verified beneficiary or account.
GoFundMe was launched in 2010 and has grown into one of the world’s best-known crowdfunding and community-fundraising platforms. Its current ecosystem includes the core GoFundMe consumer platform, nonprofit fundraising through GoFundMe Pro, donor protections, beneficiary protections, payment technology, fundraising coaching, peer-to-peer tools, recurring giving, events, and nonprofit digital-fundraising infrastructure. Current GoFundMe materials state that fundraisers can be started in 20 countries, while the platform has supported hundreds of thousands of nonprofits and large-scale disaster and community fundraising since launch.
GoFundMe is currently led by Tim Cadogan, Chief Executive Officer. The company also expanded its leadership in 2026 by naming Steve Froehlich Chief Customer Growth Officer. GoFundMe remains privately held and uses San Diego, California as an important U.S. legal and corporate base. Current U.S. legal notices identify GoFundMe Inc., c/o Legal Department, PO Box 121270, 815 E Street, San Diego, CA 92101.
GoFundMe does not prominently publish a universal corporate switchboard for public inquiries.
GoFundMe does not currently publish one universal phone-based Customer Service number for ordinary users. Customer support is primarily handled through the official Help Center and contact forms.
GoFundMe Inc.
c/o Legal Department
PO Box 121270
815 E Street
San Diego, CA 92101
United States
This is the current U.S. address published in GoFundMe’s privacy and legal materials.
GoFundMe Inc.
San Diego, California
United States
For formal current correspondence, use the Legal Department address above.
Legal: legal@gofundme.com
Data Protection Officer: dpo@gofundme.com
Ordinary users should use the Help Center rather than these legal/privacy contacts.
Crowdfunding, Online Fundraising, Charitable Giving, Fintech, Nonprofit Technology and Peer-to-Peer Fundraising
2010
Tim Cadogan
He continues to serve as Chief Executive Officer of GoFundMe in 2026.
Privately held
GoFundMe does not have publicly traded shares or a conventional shareholder Investor Relations department.
GoFundMe’s 2025 Year in Help report states that people can currently start fundraisers in:
20 countries.
GoFundMe does not publish public walk-in headquarters hours.
Support is delivered primarily through its online Help Center and digital Customer Care systems.
https://www.gofundme.com/c/careers
Not applicable.
GoFundMe is privately held.
Individuals can create fundraising campaigns for themselves or for another person. Common uses include medical bills, emergencies, housing needs, family support, education costs, funerals, memorials, and unexpected financial hardship.
Medical fundraising is one of the most visible categories on GoFundMe. Organizers can raise money for treatment, travel, rehabilitation, home adaptations, lost income, or other health-related expenses while sharing updates with supporters.
GoFundMe allows people to raise funds rapidly after fires, floods, accidents, storms, displacement, personal crises, and other emergencies. Campaigns can be created and shared quickly, making the platform useful when immediate support is needed.
Families and communities use GoFundMe to raise money for funeral expenses, memorials, family support, transportation, and other costs following a death.
Students, teachers, schools, and families can raise money for tuition, classroom supplies, education programs, travel, books, and learning opportunities. GoFundMe’s current impact reporting states that more than $1 billion has been raised for educators since 2010.
Community campaigns support local businesses, neighbors, public-interest projects, community organizations, families, schools, public safety efforts, and other grassroots causes.
GoFundMe is widely used for disaster relief following wildfires, hurricanes, earthquakes, floods, tornadoes, and other events. Its 2025 Year in Help report states that $1 billion has been raised for natural disasters since 2010.
Verified nonprofit organizations can raise money directly through GoFundMe. The company reports supporting 166,000 nonprofits since 2010.
GoFundMe Pro is designed for nonprofit organizations that require more sophisticated fundraising tools. It supports campaign pages, peer-to-peer fundraising, events, recurring donations, donor engagement, integrations, analytics, payment processing, and larger nonprofit fundraising programs.
GoFundMe Pro provides tools that allow supporters to create fundraising pages connected to a nonprofit’s campaign. Features include leaderboards, activity tracking, smart goals, coaching, and network-based fundraising.
GoFundMe Pro supports recurring donations for nonprofits that want to build ongoing donor relationships instead of relying only on one-time gifts. Recurring giving can be integrated into nonprofit campaign pages and donor-management strategies.
Nonprofits can use GoFundMe Pro for fundraising events, registration-connected giving, peer-to-peer campaigns, and other event-based donation strategies.
GoFundMe Pro supports corporate partnerships including co-branded fundraising, employee donation matching, sponsor campaigns, and workplace giving. These tools are designed to connect companies with nonprofit fundraising programs.
GoFundMe Pro includes payment technology supporting methods such as credit cards, ACH, digital wallets, PayPal, Venmo, and other supported options. The objective is to reduce payment friction and make giving easier across nonprofit campaigns.
GoFundMe’s Smart Fundraising Coach uses AI-powered assistance to help organizers create and improve campaigns. It can suggest fundraiser titles, draft stories, recommend goals, prepare share messages, offer reminders, and provide personalized guidance throughout the fundraising process. The service is included without an additional charge.
GoFundMe provides built-in tools for sharing campaigns through messaging, email, social platforms, and links. Organizers can also receive suggested promotional messages through Smart Fundraising Coaching.
Organizers can post updates to donors and supporters throughout a campaign. Updates can explain progress, changing needs, milestones, expenses, or how funds are being used.
An organizer can create a fundraiser for another person and add that person as the beneficiary when supported by the platform. Beneficiaries can receive eligible funds after completing verification requirements.
The GoFundMe Giving Guarantee protects donors when a fundraiser is misused or something materially goes wrong. GoFundMe states that it investigates qualifying concerns and can provide full refunds in covered cases.
GoFundMe also provides a Beneficiary Guarantee intended to protect people for whom money was raised. If a beneficiary believes donations are being withheld or a fundraiser was created without authorization, GoFundMe provides a review process.
GoFundMe operates fraud-prevention and Trust & Safety systems designed to identify suspicious fundraising, misuse, policy violations, unauthorized campaigns, and other risks.
Users can report a fundraiser they believe is fraudulent or untrustworthy through GoFundMe’s official reporting system. Legal pages specifically direct users to a dedicated fundraiser-reporting route.
Donors who believe a fundraiser qualifies under the Giving Guarantee can request review and potentially a refund. The process begins through GoFundMe support rather than a public refund phone number.
GoFundMe does not prominently publish a universal public corporate telephone number.
No universal public headquarters switchboard is prominently listed.
GoFundMe directs public support inquiries through its online Help Center rather than a headquarters phone line.
No single public Customer Service number is currently promoted.
Use
GoFundMe Customer Care primarily operates through online support forms and Help Center workflows rather than one public nationwide support line.
No dedicated public donor-support phone number is prominently listed.
Donors should use the Help Center and select the donation-related issue.
No universal public organizer-support phone number is published.
Organizers should sign in and use the Help Center for account-specific assistance.
No public beneficiary-only telephone number is prominently published.
The Beneficiary Guarantee process is handled online.
No public fraud-reporting telephone number is prominently published.
Users should report suspicious fundraisers through the platform’s official reporting process.
legal@gofundme.com.
dpo@gofundme.com.
GoFundMe does not publish a separate billing department number for donors or organizers.
Billing and transaction issues should be raised through Customer Care.
GoFundMe maintains a Newsroom and communications organization but does not prominently publish one universal public media telephone number.
GoFundMe does not publish a universal applicant HR number.
https://www.gofundme.com/c/careers
Not applicable.
GoFundMe is privately held.
For account, donation, fundraiser, withdrawal, beneficiary, verification, or refund issues, begin at https://support.gofundme.com/ and select the relevant topic. Signing in before contacting support can help GoFundMe identify the account and fundraiser involved. Users should have the fundraiser URL, account email, donation receipt, payment details, beneficiary information, or case reference available depending on the issue.
GoFundMe deliberately routes ordinary support through its Help Center rather than publishing a general phone number. The company states that its Trust & Safety and Customer Care teams remain available for situations requiring human assistance, even as Smart Fundraising Coaching provides automated campaign guidance. Legal questions can use legal@gofundme.com, but that address should not be used as a substitute for ordinary Customer Care.
GoFundMe Inc.
c/o Legal Department
PO Box 121270
815 E Street
San Diego, CA 92101
United States
This is the current address published in GoFundMe’s U.S. privacy and legal materials.
Tim Cadogan
He continues to serve as GoFundMe Chief Executive Officer in current 2026 company materials.
Steve Froehlich
GoFundMe announced him in this role in January 2026, strengthening the company’s focus on donor, fundraiser, and nonprofit growth.
legal@gofundme.com
Privacy complaints can be directed to
dpo@gofundme.com.
GoFundMe Ireland, Limited
70 Sir John Rogerson Quay
Dublin 2
Ireland.
GoFundMe International Services UK Ltd
Rutland House
148 Edmund Street
Birmingham, B3 2JR
United Kingdom.
GoFundMe currently reports that fundraisers can be started in
20 countries.
GoFundMe reports
166,000 nonprofits supported since 2010.
GoFundMe reports
$1 billion raised for natural disasters since 2010.
GoFundMe reports
$1 billion raised for educators since 2010.
GoFundMe reported approximately
12.9 million average monthly active recipients
of its marketplace service in the European Union during the six-month reporting period ending December 31, 2025.
Not applicable.
GoFundMe is privately held.
Complaints may involve fundraiser access, suspended accounts, donations, withdrawals, beneficiary disputes, fraud, unauthorized campaigns, privacy, refunds, or Customer Care interactions. Before escalating, gather the fundraiser URL, account email, donation receipt, transaction information, identity-verification details where applicable, screenshots, support case numbers, and previous correspondence.
Begin at https://support.gofundme.com/ and select the topic that best matches your complaint. Sign in whenever possible so support can identify your fundraiser, donation, beneficiary status, or account history. Explain the issue clearly, include relevant dates, and provide the fundraiser URL or donation details. Keep a copy of the support submission and any case information.
If the first response does not solve the problem, reply within the same support conversation rather than repeatedly opening unrelated cases. Summarize what remains unresolved, provide any requested verification, and state the specific remedy you want. Keeping the complaint in one case helps the Customer Care team see the full history.
If the concern is about potential fraud, misuse, false information, or an unauthorized campaign, use GoFundMe’s dedicated fundraiser-reporting process. The legal contact directory explicitly directs users to report fraudulent or untrustworthy campaigns through the platform’s reporting route. Provide evidence, links, screenshots, and a clear explanation of the concern.
If you donated and believe the fundraiser violated GoFundMe’s protections, request a review under the GoFundMe Giving Guarantee. GoFundMe states that eligible donors can receive a full refund if something is wrong. Submit the donation information, campaign URL, transaction details, and explanation of why you believe the donation qualifies.
If money was raised for you but you have not received the funds, or a fundraiser was created without authorization, use the GoFundMe Beneficiary Guarantee process. Provide identity information, campaign details, your relationship to the organizer, and evidence showing that you are the intended beneficiary. GoFundMe states that it will review eligible beneficiary disputes.
Privacy or personal-data concerns should be directed to GoFundMe’s privacy team. Data-subject requests can use legal@gofundme.com, while escalated privacy complaints can be directed to dpo@gofundme.com. Explain the data involved, the requested correction or deletion, and previous support interactions.
For genuine legal issues, contact legal@gofundme.com or use GoFundMe’s formal legal contact procedures. Do not use the Legal Department as an ordinary Customer Service shortcut. Current U.S. legal correspondence can be sent to GoFundMe Inc., c/o Legal Department, PO Box 121270, 815 E Street, San Diego, CA 92101.
For a serious unresolved matter, send written correspondence to the San Diego legal address. Include your name, account email, fundraiser URL, relevant transaction or donation details, previous case numbers, timeline, and requested resolution. Attach copies rather than original records and keep tracking information or proof of delivery.
If internal support and formal escalation do not resolve the complaint, the correct external route depends on the issue. Payment disputes may involve your card issuer or payment provider, privacy complaints may be submitted to the appropriate privacy regulator, charitable-solicitation matters can involve state authorities, and suspected criminal conduct can be reported to law enforcement. Preserve support transcripts, transaction records, screenshots, legal correspondence, and GoFundMe responses before filing externally.
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