Equinix
Equinix, Inc. is a global digital infrastructure and data-center company headquartered in Redwood City, California. It provides data-center colocation, interconnection, network connectivity, cloud connectivity, digital infrastructure services, edge services, and related solutions that allow enterprises, cloud providers, network operators, financial institutions, public-sector organizations, and technology companies to connect their infrastructure across major global markets. Equinix describes itself as the world’s digital infrastructure company.
Equinix was founded in 1998 and has grown into one of the world’s largest data-center operators. Current company information describes an infrastructure footprint of approximately 280 data centers across 77 markets, serving more than 10,500 customers. Its facilities are distributed across the Americas, Europe, Middle East, Africa, and Asia-Pacific, allowing companies to place infrastructure close to users, business partners, networks, and cloud platforms.
Equinix is publicly traded on Nasdaq under ticker EQIX and operates as a real estate investment trust for U.S. tax purposes. Adaire Fox-Martin is the current Chief Executive Officer and President. As of December 31, 2025, Equinix employed 13,716 people worldwide and generated approximately $9.217 billion in annual revenue.
Equinix, Inc.
One Lagoon Drive
Redwood City, CA 94065
United States
This is the principal executive office listed in Equinix’s current SEC reporting and Investor Relations materials. It remains the correct headquarters address for corporate and investor correspondence.
Equinix’s main corporate office is located at
One Lagoon Drive
Redwood City, CA 94065
The Redwood City headquarters supports executive management, finance, legal, strategy, product, customer operations, investor relations, technology, and corporate functions for the global organization.
Equinix does not prominently publish a different universal corporate mailing address that replaces One Lagoon Drive.Corporate correspondence may be directed to the Redwood City headquarters unless an Equinix contract, support case, invoice, legal notice, or local business unit specifies another address.
Equinix shareholder transfer services are administered by Computershare
Computershare Investor Services LLC
P.O. Box 43006
Providence, RI 02940-3006
This address is for shareholder administration rather than data-center support.
650-598-6000
This is the registrant telephone number listed in Equinix’s 2025 Form 10-K.
866-378-4649
This is Equinix’s current U.S. Customer Support number.
One Lagoon Drive, Redwood City, CA 94065
One Lagoon Drive, Redwood City, CA 94065
Investor Relations: invest@equinix.com
Americas Media: press@equinix.com
Marketplace Support: marketplace_support@equinix.com.
Data Centers, Digital Infrastructure, Colocation, Interconnection, Cloud Connectivity and Network Services
1998
13,716 employees worldwide as of December 31, 2025.
Current leadership information describes approximately
280 data centers in 77 markets
serving more than
10,500 customers.
Approximately $9.217 billion.
Investor Relations: Equinix Investor Relations
Careers: Equinix Careers.
Equinix International Business Exchange data centers provide secure physical space where customers can deploy servers, storage, network equipment, and other mission-critical infrastructure. Customers can use cages, cabinets, power, cooling, security, and operational services while maintaining control over their hardware.
Interconnection is a central component of the Equinix platform. Customers can connect directly with networks, clouds, business partners, service providers, and other organizations inside or between Equinix facilities, reducing dependence on the public internet for many critical workloads.
Physical cross connects allow customers located within an Equinix data center to establish direct connections with other customers, carriers, cloud on-ramps, or service providers. These connections can improve performance, reliability, security, and latency compared with indirect connectivity.
Equinix Fabric provides software-defined connectivity that allows customers to create virtual connections between digital infrastructure, clouds, networks, partners, and Equinix locations. It is designed to help organizations deploy connectivity more quickly without installing a physical circuit for every relationship.
Equinix enables enterprises to establish private connections to major cloud providers and cloud ecosystems. This allows companies to build hybrid and multicloud architectures while keeping critical connectivity predictable and closer to their infrastructure.
Telecommunications carriers and network providers use Equinix locations to connect infrastructure and exchange traffic. Enterprises can also use the Equinix ecosystem to choose among multiple network providers and design resilient connectivity architectures.
Equinix Internet Exchange allows network operators, content providers, cloud companies, and digital businesses to exchange internet traffic through peering infrastructure. This can reduce transit dependence and improve performance for large-scale network operations.
Smart Hands provides on-site technical assistance inside Equinix data centers. Authorized technicians can perform selected physical tasks such as equipment checks, cable work, visual inspection, reboots, and other approved activities when a customer’s own staff is not present.
Equinix provides project-management assistance for infrastructure deployments, migrations, builds, multi-site implementations, and major changes. Customer Project Management resources can help coordinate complex installation and cutover work across the company’s global footprint.
Customer Success Managers act as post-sales contacts for qualifying accounts. They can help customers understand existing services, plan expansion, identify relevant Equinix resources, and coordinate across internal teams when larger business needs arise.
The Equinix Customer Portal provides self-service access to account management, orders, access requests, shipments, support cases, billing history, service notifications, reports, and infrastructure information.
Customers can also use the portal to open trouble tickets and monitor operational support cases.
Equinix provides 24/7 Service Desk support for incidents, trouble requests, service orders, Smart Hands, cross connects, shipments, and data-center access needs.
The service is particularly important because many Equinix customers run mission-critical systems that cannot wait for ordinary business hours.
Equinix provides 24/7 English-language live chat through its Customer Portal.Customers can use live chat to discuss existing cases or orders or begin a new support inquiry.
Equinix has expanded its infrastructure strategy to support artificial-intelligence workloads and the growing demand for data-center capacity. Its current corporate strategy emphasizes construction of additional capacity and infrastructure that supports enterprise AI and other high-density digital workloads.
Companies can deploy infrastructure across Equinix’s global data-center footprint rather than relying on a single regional site.This is particularly useful for multinational enterprises that need consistent infrastructure close to customers, cloud providers, networks, and partners in different countries.
650-598-6000.
650-598-6000
650-598-6000
650-598-6000
U.S. Equinix Customer Support
866-378-4649.
866-378-4649
Equinix Customer Care and Service Desk support mission-critical operations on a 24/7 basis.
866-378-4649
Global Equinix Sales
888-342-8890.
Global general inquiries
888-342-8890.
Equinix does not publish a separate universal U.S. billing-only number.Existing customers can review billing history through the Customer Portal and contact Customer Support for billing-related routing.
Equinix has different phone numbers by country and market.Customers should use the company’s official country-specific contact directory rather than assuming the U.S. number applies globally.
Individual data centers and offices can have market-specific contacts, but there is no single universal branch-office number.
Examples of current support numbers include
Canada: 877-519-7200
United Kingdom: +44-345-373-2999
Australia: 1800-312-838
Singapore: 800-852-6825.
The U.S. support line 866-378-4649 and Equinix Service Desk support are available for 24/7 operational support.
888-222-1162
invest@equinix.com.
Equinix currently directs Americas media inquiries primarily through:
press@equinix.com
rather than publishing one permanent general press phone number on its current contact page.
Equinix does not publish one universal public applicant HR phone number.Career applications should use the official Equinix Careers platform.
Not applicable.
Equinix is a digital infrastructure and data-center company.
For a current Equinix customer experiencing a service, access, connectivity, installation, shipment, Smart Hands, or data-center problem, call 866-378-4649 in the United States or open the Equinix Customer Portal. The portal is the most effective route when the issue concerns an existing service because it links the request to the customer’s account, assets, location, orders, and previous tickets. Equinix also offers live chat and call-back support.
Have the company name, Equinix site, cage or cabinet information where relevant, service ID, circuit or cross-connect information, order number, existing case number, and a clear description of the operational impact ready. If the matter is urgent, explain whether the service is unavailable, degraded, or blocking access to mission-critical infrastructure so the support team can categorize the incident correctly.
For sales or new capacity, use 888-342-8890. For investor questions, use 888-222-1162 or invest@equinix.com. Large customers should also involve their Customer Success Manager or account team when a complaint affects multiple services, locations, contracts, or planned expansions.
Equinix complaints can involve service availability, data-center access, connectivity, Smart Hands work, project delays, billing, cross connects, infrastructure incidents, customer support, contractual service levels, privacy, or account-management issues. Before escalating, collect the affected service IDs, data-center location, contract or order details, incident timestamps, ticket numbers, billing records, technical evidence, and previous correspondence.
Open a support case through the Equinix Customer Portal or call U.S. Customer Support at 866-378-4649. Describe the technical or commercial problem precisely and include the affected location and service. If the issue involves an outage or degraded service, provide the time the problem began, systems affected, and operational impact. Obtain a case number and retain all ticket updates.
Route the matter to the correct Equinix function. Technical incidents belong with the Service Desk, deployment issues may involve Customer Project Management, ongoing relationship problems can involve the Customer Success Manager, new capacity belongs with Sales, and investor matters belong with Investor Relations. Using the correct team prevents a commercial complaint from remaining stuck in a purely technical queue.
If the ticket is unresolved or the response does not address the contractual or operational impact, request escalation to a support supervisor, incident manager, Customer Success Manager, or account executive. Give them the existing ticket number and a timeline of missed commitments, recurring failures, or unresolved questions. For high-impact incidents, ask for documented next actions and an escalation owner.
Keep the complaint within the Equinix Customer Portal or other written account communication so there is a complete record. Attach logs, screenshots, order details, access records, invoices, project documentation, and other evidence. Written records are particularly important if the dispute later concerns service-level commitments, billing credits, installation responsibility, or contractual performance.
If account-level escalation fails, formal corporate correspondence can be sent to Equinix, Inc., One Lagoon Drive, Redwood City, CA 94065. Reference all case numbers and account contacts and provide a concise executive summary of the problem. For a substantial commercial dispute, correspondence should identify the affected contract, services, locations, financial impact, and the resolution being requested.
For complex contractual, privacy, billing, security, or legal matters, ask the account team to route the complaint to the appropriate specialist. Privacy complaints should follow Equinix’s privacy channels, securities or shareholder matters should use Investor Relations, and unresolved service disputes may require involvement from the company’s legal or contract-management teams. Avoid treating every issue as an ordinary support ticket when specialized review is required.
Regulatory escalation depends on the complaint. Privacy and personal-data issues may fall under state, federal, or international data-protection authorities; securities-related issues involving a publicly traded company may fall within SEC jurisdiction; and telecommunications or regulated connectivity disputes may involve communications authorities depending on the product and jurisdiction. The complainant should verify jurisdiction before filing.
Most Equinix relationships are business-to-business rather than ordinary retail-consumer transactions, so commercial contract remedies are generally more relevant than consumer complaint processes. Where applicable, a payment dispute can be raised through the company’s accounts-payable process or financial institution. Smaller organizations may also consult state commercial or consumer-protection offices if their specific transaction qualifies for those protections.
If a material contractual dispute remains unresolved, review the applicable Master Services Agreement, order, SLA, data-center terms, and dispute-resolution provisions. Formal remedies can include executive negotiation, mediation, arbitration where required by contract, or litigation in the designated jurisdiction. Preserve support tickets, uptime evidence, access logs, invoices, technical records, contracts, and written escalation history before moving to a formal dispute.
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