eHealthInsurance
eHealthInsurance
eHealthInsurance is the consumer-facing health insurance marketplace operated by eHealth, Inc., a publicly traded independent licensed insurance agency that helps individuals, families, Medicare beneficiaries, and small businesses compare and enroll in health insurance. Founded in 1997, eHealth helped pioneer online health-insurance enrollment and states that its technology facilitated the first internet-based sale of an individual health-insurance policy. The company now combines licensed insurance advisors, online comparison tools, data, and artificial intelligence to help consumers evaluate insurance options.
eHealth currently works with more than 180 national and regional health insurers. Its products include Medicare Advantage, Medicare Supplement, Medicare Part D prescription-drug plans, individual and family health coverage, ACA plans, dental insurance, vision insurance, and group health solutions for small and medium-sized businesses. eHealth earns commissions from insurers when customers enroll, while the company states that consumers do not pay an additional fee for using eHealth’s comparison and licensed-agent services.
The most important headquarters correction for the referenced California page is that eHealth is no longer headquartered in California. Its 2025 Form 10-K identifies 9190 Priority Way West Drive, Suite 110, Indianapolis, Indiana 46240 as the current principal executive office. The filing also identifies the previous Austin, Texas address as the company’s former address. eHealth remains publicly traded on Nasdaq under EHTH, and Derrick Duke has served as CEO and a director since September 2025.
eHealth, Inc.
9190 Priority Way West Dr., Suite 110
Indianapolis, IN 46240
United States
This is the current principal executive office reported in eHealth’s 2025 Form 10-K and its 2026 SEC filings.
eHealth, Inc.
9190 Priority Way West Dr., Suite 110
Indianapolis, IN 46240
United States
Main public office contact currently listed by eHealth
877-456-7180.
No separate universal claims address should be substituted for the headquarters.Customers should contact the insurer that actually issued their policy for insurer-controlled claims, network, medical-benefit, and coverage-administration matters.
The HeadquarterLocation page categorizes eHealthInsurance under California, but California is no longer the company’s current headquarters.eHealth historically maintained its headquarters in Silicon Valley, including Mountain View, California. More recently it listed 13620 Ranch Road 620 N., Suite A250, Austin, TX 78717, but its current SEC filing now lists that Austin address as a former address and gives Indianapolis as the principal executive office.
737-248-2340
This is the registrant telephone number associated with eHealth’s principal executive office in its current Form 10-K.
833-964-1202
TTY: 711
Monday to Friday: 8:00 AM to 7:00 PM ET.
9190 Priority Way West Dr., Suite 110, Indianapolis, IN 46240
9190 Priority Way West Dr., Suite 110, Indianapolis, IN 46240
Customer Service: customerservice@ehealthinsurance.com
Medicare: medicare@ehealth.com
Individual & Family Sales: sales@ehealth.com
Small Business: smb@ehealth.com
Media: pr@ehealth.com
Investor Relations: investors@ehealth.com
Human Resources: HumanResources@ehealth.com.
Health Insurance Brokerage, Insurance Marketplace, Medicare Brokerage, Insurtech and Consumer Health Insurance Advisory
1997.
1,665 regular full-time employees as of December 31, 2025
This included 1,084 employees in customer care and enrollment, 264 in technology and content, 226 in general and administrative functions, and 91 in marketing and advertising.
180+ health insurers
including national and regional carriers.
Main-office walk-in hours are not prominently published.
Customer Care
Monday to Friday: 8:00 AM to 7:00 PM ET
https://www.ehealthinsurance.com/
Investor Relations
https://ir.ehealthinsurance.com/
Careers
https://www.ehealthinsurance.com/about-ehealth/careers
eHealth helps Medicare-eligible consumers compare Medicare Advantage plans from participating insurers.Licensed agents can explain premiums, networks, prescription benefits, out-of-pocket costs, and plan features, but the insurance coverage itself is issued and administered by the selected insurer.
eHealth offers access to Medicare Supplement, also known as Medigap, policies from participating insurance carriers.These policies are designed to help cover certain costs not paid by Original Medicare, subject to plan terms and state availability.
Consumers can compare standalone Medicare Part D prescription-drug plans through eHealth.Licensed agents can help customers consider premiums, formularies, pharmacy networks, and other plan details.
Medicare customers can speak directly with licensed insurance agents at
877-543-6619
TTY: 711
Monday to Friday, 8:00 AM to 7:00 PM ET.
eHealth helps individuals compare health plans available outside employer-based coverage.Products can include ACA-qualified coverage and other eligible individual-market options depending on state, enrollment period, and consumer circumstances.
Families can compare insurance options based on premium, deductible, provider network, prescriptions, and other coverage factors.eHealth’s marketplace allows users to compare multiple participating insurers in one place.
eHealth assists consumers with ACA-compliant individual and family health plans.Depending on eligibility and market conditions, consumers may be able to compare qualified health plans and available subsidy-related options.
eHealth offers dental-insurance comparison and enrollment for individuals, families, and businesses.Dental benefits, provider networks, waiting periods, and annual maximums vary by insurer and product.
Vision plans can be compared alongside other health-insurance products.Coverage can include routine eye examinations, lenses, frames, and other qualifying vision services depending on the selected plan.
eHealth assists small and medium-sized employers with group health-insurance options.Current Group Health, Dental and Vision support is available at 877-456-6670.
Businesses can compare group dental plans for employees through eHealth’s small-business insurance operation.Benefits depend on participating insurers, employer size, state, and selected coverage.
eHealth also helps employers compare group vision plans.These products can be bundled into broader employee-benefit strategies according to available carrier offerings.
A central eHealth service is comparing plans side by side.Consumers can evaluate premiums, deductibles, copayments, insurer networks, prescriptions, and other plan factors before deciding whether to enroll.
eHealth employs licensed insurance agents who can assist customers by phone and through its online platform.The company states that agents are compensated through insurers and that consumers do not pay an additional fee for using eHealth’s service.
Before enrollment, eHealth can help consumers investigate whether preferred physicians, hospitals, and facilities participate in plans being considered.Provider participation remains subject to insurer data and can change, so consumers should also confirm directly with the carrier and provider.
eHealth can help customers compare how their prescriptions are handled under available insurance plans.Drug formularies, pharmacy networks, prior authorization, and cost-sharing ultimately depend on the insurance carrier.
eHealth states that its support can continue after enrollment.Customers can seek help understanding plan benefits, costs, prescription questions, bills, coverage letters, or other insurance information, though insurer-controlled claims and coverage decisions remain with the carrier.
eHealth.com provides digital tools for researching, comparing, and enrolling in health-insurance products.The platform combines online self-service with licensed-agent assistance.
737-248-2340
This is the corporate registrant phone number in eHealth’s current SEC filing.
737-248-2340
737-248-2340
eHealth’s consumer-facing contact page also lists its main office number as
877-456-7180.
833-964-1202
TTY: 711.
833-964-1202
1-800-EHEALTH
1-800-343-2584
Current company materials continue to promote this number for consumers seeking health-insurance assistance.
877-543-6619
TTY: 711.
800-977-8860
TTY: 711
Monday to Friday: 9:00 AM to 7:00 PM ET.
877-456-6670
TTY: 711
Monday to Friday: 9:00 AM to 7:00 PM ET.
Major toll-free contacts include
833-964-1202 for Customer Care
877-543-6619 for Medicare
800-977-8860 for Individual and Family Insurance
877-456-6670 for Small Business Insurance
Individual and Family
800-977-8860
Medicare
877-543-6619
Small Business
877-456-6670
eHealth does not publish a separate universal billing-only telephone number.For questions specifically about an eHealth membership or enrollment, call 833-964-1202.
For premium bills issued by the insurance company, contact the actual carrier listed on the policy.
No universal regional-office number is publicly listed.
eHealth has distributed and remote operations but does not publish a single branch-office number.
eHealth is primarily focused on U.S. health-insurance consumers and does not publish a universal international sales line.
eHealth does not provide emergency medical services.For a medical emergency, call 911 or the appropriate local emergency service.
A previously/currently published Investor Relations direct contact is
650-210-3111
investors@ehealth.com.
pr@ehealth.com.
HumanResources@ehealth.com.
Not applicable.
eHealth is an insurance agency and marketplace.
Existing eHealth members should call the Customer Care Center at 833-964-1202, TTY 711, Monday through Friday from 8:00 AM to 7:00 PM Eastern Time. Have your eHealth account information, name, date of birth, policy carrier, plan name, enrollment date, and any correspondence or billing information available. If the question involves a carrier-issued bill, claim, provider-network denial, or medical authorization, identify the insurer involved because eHealth may need to direct you to the insurance company that actually administers the policy.
Prospective customers should use the specialist line matching the coverage needed. Medicare shoppers can call 877-543-6619, individual or family insurance shoppers can call 800-977-8860, and small-business customers can call 877-456-6670. Calling the appropriate product team is more efficient than starting with corporate headquarters because these numbers connect consumers with licensed insurance personnel trained for the relevant insurance market.
If an eHealth representative helped you enroll but the complaint concerns a claim or benefit determination made by the insurer, contact both organizations appropriately. eHealth can help explain enrollment and plan information, but health insurers control claims processing, network determinations, prior authorization, coverage administration, and many appeals. Keep records of communications with both eHealth and the insurer so it is clear which organization made the disputed decision.
Complaints may involve enrollment, sales calls, plan descriptions, agent conduct, cancellation, marketing communications, customer support, privacy, incorrect information, or post-enrollment assistance. Gather the eHealth account information, agent name if known, application or enrollment confirmation, policy documents, emails, recorded-call details if available, insurer correspondence, bills, and previous case numbers before beginning the escalation process.
Call 833-964-1202 and explain the complaint clearly. Provide your name, eHealth account information, insurance carrier, enrollment date, and a description of what occurred. Ask the representative to distinguish between an eHealth issue and an insurer-controlled issue so the complaint is routed correctly. Request a case number or written confirmation where available and keep notes of the representative’s name and the time of the call.
Use the specialized insurance line when the issue relates to a specific product. Medicare complaints can begin with 877-543-6619, Individual and Family matters with 800-977-8860, and Small Business matters with 877-456-6670. If the problem actually concerns benefits or claims under an active policy, contact the insurance carrier’s member-services or appeals department as well.
If the first representative does not resolve the complaint, request a supervisor or higher-level review. Explain exactly what information you believe was inaccurate, what action occurred, and how you want the problem corrected. Provide prior case numbers and identify the licensed agent involved if known. For enrollment disputes, preserve all plan comparison pages, emails, enrollment confirmations, and insurer documents showing what coverage was actually issued.
Send a detailed written complaint to customerservice@ehealthinsurance.com. Include the consumer’s name, phone number, eHealth account information, relevant policy details, dates, agent information, prior case numbers, and a precise description of the requested resolution. Written communication is particularly important when the complaint concerns representations made during enrollment, privacy, cancellation, or disputed communications because it creates a clear record.
For a serious unresolved matter, send written correspondence to eHealth, Inc., 9190 Priority Way West Dr., Suite 110, Indianapolis, IN 46240. Include copies of supporting documentation and a chronological account of previous support contacts. Do not send original insurance cards or irreplaceable medical documents. Current SEC filings confirm this Indianapolis address as eHealth’s principal executive office.
If the complaint concerns the insurance policy rather than eHealth’s brokerage service, use the insurer’s formal grievance or appeals process. Medicare beneficiaries may have specific Medicare appeal and grievance rights, while ACA, individual, and employer plans have their own carrier procedures. If the issue involves unwanted marketing calls or electronic communications, preserve call logs, text messages, emails, and consent records because eHealth is subject to consumer-marketing rules including the Telephone Consumer Protection Act and CAN-SPAM requirements.
eHealth acts as a licensed insurance agency, so insurance-sales complaints can generally be filed with the state Department of Insurance in the consumer’s state. Medicare-related complaints may also involve the Centers for Medicare & Medicaid Services or Medicare’s complaint and appeal channels. Privacy or data-security matters may fall under state privacy authorities or other regulators depending on the circumstances.
Consumers may also contact their state Attorney General or consumer-protection agency if they believe deceptive sales, improper billing, or another consumer-law violation occurred. If an unauthorized payment was made, contact the financial institution that processed the transaction. For an active insurance policy, remember that premium disputes may need to be addressed directly with the carrier rather than with eHealth.
If the dispute remains unresolved after eHealth, the insurer, and applicable regulators have reviewed it, examine the terms and disclosures that governed the enrollment and eHealth service. Depending on the issue, formal options may include administrative insurance appeals, arbitration if applicable, small claims proceedings, or civil litigation. For disputes involving substantial medical expenses, insurance rescission, alleged misrepresentation, or significant financial loss, consulting an attorney experienced in insurance law may help determine the correct route.
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