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- DoorDash
About DoorDash
DoorDash, Inc. (NASDAQ: DASH) is the world’s largest on-demand food and local commerce delivery platform — a San Francisco-born technology and logistics company that has transformed how consumers, merchants, and delivery partners interact across food, grocery, retail, alcohol, convenience, and everyday goods. Founded in January 2013 by Stanford students Tony Xu, Stanley Tang, Andy Fang, and Evan Moore — who tested the concept by knocking on doors in Palo Alto and delivering food out of a Honda Civic — DoorDash grew from a scrappy campus experiment into a global platform dominating food delivery with approximately 60% U.S. market share — more than double its nearest competitor, Uber Eats. DoorDash is publicly traded on the NASDAQ under ticker symbol DASH and is led by Co-founder, Chair, and CEO Tony Xu. The company employs more than 10,000 corporate employees and supports 7+ million active Dashers (delivery drivers) globally.
DoorDash delivered extraordinary financial results in full-year 2025, reporting annual revenue of $13.7 billion — a 28% jump from $10.7 billion in 2024 — driven by 32% growth in total orders to 903 million in Q4 alone, the first full quarter of operations following the landmark $12 billion acquisition of UK-based Deliveroo in mid-2025. In Q1 2026, DoorDash reported 933 million orders (up 27% year-over-year) and revenue of $4.04 billion (up 33% year-over-year), reflecting the continued expansion of its grocery, retail, and alcohol categories — now representing more than 30% of monthly active user engagement. CEO Tony Xu has articulated DoorDash’s ambition to become “an everything store” and is actively building a unified global technology platform merging DoorDash, Deliveroo, and Wolt, which he described as “a massive and expensive undertaking” scheduled to complete in 2026.
Quick Information
Industry
On-Demand Delivery Technology — Food, Grocery, Retail & Local Commerce
Founded
January 2013, Palo Alto, California
NASDAQ Ticker
DASH
Number of Employees
10,000+ corporate employees; 7+ million active Dashers globally
Corporate Office Hours
In-app and online support available 24/7. Phone support available 24/7 for customers, Dashers, and merchants.
support@doordash.com — primary customer, Dasher, and merchant support
dasher@doordash.com — Dasher (delivery driver) specific support
Website
www.doordash.com
Help Center
help.doordash.com
Investor Relations
ir.doordash.com
Merchant Portal
merchant.doordash.com
Careers Page
careersatdoordash.com
Products & Services
DoorDash delivers a comprehensive on-demand local commerce platform built around connecting consumers with the widest possible selection of merchants — and Dashers to deliver from them — across food, grocery, retail, and everyday essentials. Their full range of products and services includes:
- Restaurant Food Delivery — DoorDash’s founding and core service; on-demand delivery from more than 900,000 merchant partners worldwide including national chains and local independent restaurants; DoorDash holds approximately 60% U.S. restaurant delivery market share as of 2025
- DashPass Membership — DoorDash’s subscription membership ($9.99/month) offering unlimited $0 delivery fees on eligible orders, reduced service fees, and exclusive member pricing across all order categories; one of DoorDash’s most important customer retention and ARPU growth tools
- Grocery Delivery — on-demand grocery delivery from major grocery partners including Kroger, Safeway, Albertsons, ALDI, and hundreds of regional grocers; grocery is one of DoorDash’s fastest-growing verticals in 2024–2026
- Alcohol Delivery — on-demand beer, wine, and spirits delivery in eligible markets through DoorDash’s alcohol delivery program in partnership with liquor retailers and grocery chains
- Convenience & Retail — on-demand delivery from convenience stores (7-Eleven, Wawa, CVS, Walgreens), pet supply stores, electronics retailers, and other everyday retail merchants
- DoorDash for Business — corporate meal and delivery solutions for employers, enabling companies to set up employee meal allowances, group orders, and centralized billing for business catering and employee benefits
- Wolt (International) — DoorDash’s Nordic and European delivery platform (acquired 2022), operating food delivery, grocery, and retail delivery across 23 countries in Europe, the Middle East, and Asia
- Deliveroo (International) — DoorDash’s UK and European delivery platform (acquired mid-2025 for $12 billion), operating food and grocery delivery across the UK, France, Ireland, Italy, Singapore, Hong Kong, UAE, and other international markets
- DoorDash Marketplace for Merchants — DoorDash’s merchant-facing suite of tools including menu management, analytics, promotions, DoorDash Ads, and the merchant portal at merchant.doordash.com
- Restaurant Reservations — a new service launched in 2025, DoorDash now enables customers to make restaurant reservations directly within the DoorDash app, extending the platform beyond delivery into full restaurant relationship management
- DoorDash Drive — DoorDash’s white-label delivery service enabling merchants to power their own first-party delivery with DoorDash’s Dasher fleet behind the scenes
- AI-Powered Shopping Tools — in development as of Q1 2026, Tony Xu announced DoorDash is building AI-powered shopping tools to simplify how customers search for and order products across all categories on the platform
Corporate Phone Numbers
Main Customer & Dasher Support (Toll-Free)
1-855-431-0459 — primary DoorDash toll-free support line for both customers (riders) and Dashers (delivery drivers). Available 24 hours a day, 7 days a week.
Merchant Support (Toll-Free)
1-855-222-8111 — dedicated DoorDash merchant (restaurant and retail partner) support line. Available 24 hours a day, 7 days a week for DoorDash merchant partners.
Customer Service Alternate
1-855-973-1040 — alternate DoorDash customer service toll-free number for complaints and general support.
Corporate Headquarters Main Line
1-650-681-9470 — DoorDash corporate headquarters phone line. Available Monday through Friday during regular business hours.
Corporate Headquarters Alternate
1-650-487-3970 — DoorDash headquarters alternate phone line. Available Monday through Friday during regular business hours.
How to Reach a Real Person at DoorDash
The fastest way to speak with a live DoorDash support agent is to call 1-855-431-0459 (for customers and Dashers) or 1-855-222-8111 (for merchants). Both lines are available 24 hours a day, 7 days a week. When the automated system answers, listen to the menu options for order issues, payment, and account support, and press the number matching your inquiry. Say “agent” or press 0 at any prompt to reach a live representative directly.
DoorDash’s in-app Help Center is also a highly effective support channel — open the DoorDash app, tap the account icon, tap “Help,” and navigate to your specific order or account issue. In-app support gives DoorDash’s team instant access to your full order history, delivery GPS, and payment records. You can also access the Help Center through a browser at help.doordash.com. For written inquiries and formal complaints, email support@doordash.com with your order number, registered phone or email, and a detailed description of your issue. Responses typically arrive within 24 to 48 hours. DoorDash also responds via its @DoorDash_Help account on X (Twitter).
DoorDash Headquarters & Corporate Office Address
DoorDash has been headquartered in San Francisco, California since its founding, and its primary corporate headquarters and main mailing address is 303 2nd Street, Suite 800, in the Rincon Hill neighborhood of San Francisco — a modern mixed-use office building near the Embarcadero waterfront, well-situated between SoMa and the Financial District. DoorDash also maintains a secondary corporate office reference at 901 Market Street, 6th Floor, San Francisco — an address that appears on many formal complaint mailings and official regulatory correspondence. The company’s engineering, product, design, and corporate functions are spread across its San Francisco campus and a broad network of regional offices across the United States, Canada, and Australia — reflecting DoorDash’s growth from a single-city startup into a global platform that now spans more than 25 countries following the Deliveroo acquisition.
DoorDash, Inc. — Primary Corporate Headquarters
303 2nd Street, Suite 800
San Francisco, California 94107
United States
DoorDash, Inc. — Secondary/Mailing Address
901 Market Street, 6th Floor
San Francisco, California 94103
United States
DoorDash — Canada Headquarters (Vancouver)
849 Beatty Street
Vancouver, British Columbia V6B 2M6
Canada
DoorDash — Canada Headquarters (Toronto)
Entertainment District
Toronto, Ontario
Canada
DoorDash — Australia Headquarters (Melbourne)
Level 15, 222 Exhibition Street
Melbourne, VIC 3000
Australia
DoorDash — New York City Office
200 Fifth Avenue
New York, New York 10010
United States
DoorDash — Wolt Headquarters
Arkadiankatu 6
00100 Helsinki, Finland
DoorDash — Deliveroo Headquarters
1 Cousin Lane
London EC4R 3TE
United Kingdom
For all formal written customer complaints and legal correspondence, write to DoorDash, Inc., 303 2nd Street, Suite 800, San Francisco, California 94107, Attn: Customer Support — or use the 901 Market Street, 6th Floor, San Francisco, California 94103 mailing address for formal complaint correspondence. Include your full name, registered email or phone number, order ID, date of the incident, a detailed description of your complaint, all prior contacts made, and the specific resolution you are requesting.
How to File a Complaint Against DoorDash
Step 1 — Use In-App Help (Primary & Fastest Method)
Open the DoorDash app → tap the account icon → tap “Help” → navigate to your specific order → select your issue type (missing items, wrong order, late delivery, payment, etc.). In-app help gives DoorDash’s team instant access to your complete order history, GPS data, and payment records — enabling the fastest possible resolution. Refunds and credits for eligible order issues are frequently issued automatically within minutes through this channel.
Step 2 — Call 1-855-431-0459 (Customers & Dashers) or 1-855-222-8111 (Merchants)
For phone escalation, call DoorDash’s 24/7 toll-free support lines. Have your order number, registered account phone or email, and a description of your complaint ready. Ask the representative to formally log your complaint and provide a case or ticket reference number for tracking.
Step 3 — Email support@doordash.com
For a formal written record of your complaint, email support@doordash.com. Include your full name, registered account email or phone number, order ID, date of the incident, a detailed description of the issue, and the specific resolution you are requesting (refund, credit, investigation). Email responses typically arrive within 24 to 48 hours.
Step 4 — Use the DoorDash Help Center Web Form
Visit help.doordash.com and submit a support ticket through the web-based Help Center. This is especially useful if you cannot access the app. Navigate to your order from the order history, select the issue type, and submit.
Step 5 — Request Escalation to a Senior Agent
If the first support agent cannot resolve your complaint, ask to be escalated to a senior support agent or the customer resolution team. Senior agents have broader authority to approve exception refunds, override automated denial decisions, and escalate formally unresolved complaints to the corporate level.
Step 6 — Escalate on Social Media
Contact DoorDash through its @DoorDash_Help account on X (Twitter) or through the official DoorDash Facebook page. Public social media contacts are monitored by DoorDash’s customer relations team and frequently result in faster resolutions for complaints that were not resolved through in-app support.
Step 7 — Write to the Corporate Office
For formally unresolved complaints, write to DoorDash, Inc., 303 2nd Street, Suite 800, San Francisco, California 94107, Attn: Customer Support. Include your full name, account details, order ID, all prior contacts, case reference numbers, and the specific resolution you are requesting.
Step 8 — File a BBB Complaint
File a public complaint with the Better Business Bureau at www.bbb.org. DoorDash is listed with the BBB’s San Francisco, California chapter and a formal complaint filing typically prompts a corporate response within 14 days.
Step 9 — File a Complaint With the FTC
For complaints involving deceptive pricing, unauthorized charges, misleading subscription billing (DashPass), or failure to issue advertised refunds, file a complaint with the Federal Trade Commission at ftc.gov or call 1-877-FTC-HELP (1-877-382-4357).
Step 10 — Contact Your State Attorney General
For widespread consumer protection issues — including systematic failure to issue refunds, deceptive pricing practices, or misleading advertising — contact your state Attorney General’s consumer protection office. California residents can contact the California Attorney General at oag.ca.gov or call 1-800-952-5225
