CRC Insurance Services, Inc Headquarters & Corporate Office

About CRC Insurance Services

CRC Insurance Services, Inc., commonly known today as CRC Group, is a major wholesale and specialty insurance distributor serving independent insurance agents, brokers, insureds, and carriers across the United States and Canada. The company specializes in placing complex, hard-to-insure, excess and surplus, specialty, commercial, professional, casualty, property, transportation, construction, healthcare, marine, and other specialized risks that may not fit traditional standard-market underwriting. CRC works as an intermediary between retail insurance professionals and a large network of specialty insurance carriers.

The modern CRC organization has changed significantly from its earlier structure. CRC Insurance Services historically operated within a broader insurance distribution business owned by Truist Financial. In 2023 and 2024, a consortium involving Stone Point Capital, Clayton, Dubilier & Rice, and Mubadala Investment Company acquired Truist Insurance Holdings. After the transactions, non-core businesses such as McGriff and Crump were divested, and the remaining wholesale-focused insurance business was repositioned and rebranded as CRC Group. Mubadala states that CRC now places more than $30 billion in annual premium and partners with more than 650 insurance carriers.

The HeadquarterLocation page is categorized under California, but current corporate records and CRC materials do not support California as the present headquarters. CRC Group’s principal corporate presence is now associated with Birmingham, Alabama, where its main business address is One Metroplex Drive, Suite 400, Birmingham, AL 35209. Current industry and regulatory records also identify Birmingham as CRC’s corporate base.

CRC Insurance Services Headquarters & Corporate Office Address

Current Headquarters

CRC Group / CRC Insurance Services, Inc.
One Metroplex Drive, Suite 400
Birmingham, AL 35209
United States

Current regulatory records and CRC broker-onboarding materials identify this Birmingham address as a principal CRC business address.

Corporate Office

CRC Group operates numerous brokerage offices throughout the United States and Canada, but its Birmingham operation serves as a major corporate and leadership center. Retail brokers working with CRC may interact with local production offices instead of Birmingham depending on the specialty line, broker relationship, or geographic market.

Mailing Address

For broker appointment correspondence, CRC currently publishes

Broker Appointments
CRC Insurance Services Inc.
One Metroplex Drive, Suite 400
Birmingham, AL 35209.

Other Important Address

CRC maintains many specialty and regional offices. For an account-specific placement, claim, accounting, or broker matter, correspondence should generally be sent to the producing CRC office or specialty team shown on the policy, invoice, binder, or broker correspondence.

Former / Historical Headquarters

Older pages may associate CRC Insurance Services with California or with legacy Truist Insurance Holdings corporate structures. Those references should not be treated as the current CRC Group headquarters. Following the 2023-2024 ownership transactions and subsequent reorganization, Birmingham, Alabama is the more accurate current corporate location.

Quick Information

Corporate Phone Number

205-870-7790

This number appears in regulatory correspondence for CRC at its Birmingham corporate address.

Customer Service Number

CRC does not operate a conventional consumer Customer Service call center because it primarily serves insurance brokers and agents.

For general corporate routing, use:

205-870-7790

Corporate Office Address

One Metroplex Drive, Suite 400, Birmingham, AL 35209

Headquarters Address

One Metroplex Drive, Suite 400, Birmingham, AL 35209

Email

CRC does not prominently publish one universal customer-service email.

Current verified specialized contact:

Broker Appointments: agencyappointments@crcgroup.com.

Industry

Wholesale Insurance Brokerage, Specialty Insurance Distribution, Excess & Surplus Lines, Specialty Underwriting and Risk Placement

Founded

CRC Insurance Services traces its modern specialty brokerage development to the CRC wholesale insurance platform established during the 1980s.

Number of Employees

CRC Group does not currently publish a single precise standalone employee total on its main public website.

Number of Offices / Carrier Relationships

CRC operates offices across the United States and Canada and currently partners with more than 650 insurance carriers.

Corporate Office Hours

CRC does not prominently publish standard public walk-in hours for the Birmingham corporate office. Broker and client meetings are generally handled by appointment.

Website

https://www.crcgroupins.com/

Investor Relations / Careers Page

CRC is privately held and does not maintain public-company Investor Relations.Careers information is available through the company’s employment platform and corporate website.

CRC Insurance Services Products & Services

Property Insurance Placement

CRC provides wholesale property placement for commercial real estate, hospitality, retail, educational institutions, industrial risks, and other complex property accounts. Coverage can include all-risk property, named-peril, wind, earthquake, flood, builder’s risk, equipment breakdown, inland marine, and catastrophe-exposed property.

Casualty Insurance

CRC’s casualty teams place general liability, excess liability, umbrella, products liability, premises liability, and other casualty risks. The company works with standard and excess-and-surplus carriers when insureds require limits, forms, or risk structures unavailable in conventional markets.

Professional Liability

CRC provides professional and executive-risk solutions including errors and omissions, directors and officers, employment practices liability, fiduciary liability, cyber, and other specialized professional coverages.

Construction Insurance

CRC supports contractors, developers, project owners, and construction businesses with property, casualty, builder’s risk, wrap-up, excess liability, professional, and other construction-related placements.

Transportation Insurance

CRC places coverage for trucking, commercial auto, fleets, transportation companies, logistics firms, and other mobility-related businesses. Placement options vary according to loss history, vehicle type, territory, and operating model.

Marine Insurance

Marine offerings can include ocean marine, inland marine, cargo, marine liability, and specialized transportation property coverage.

Healthcare Insurance

CRC works with healthcare organizations, providers, facilities, and related businesses that require professional liability, general liability, property, cyber, management liability, and other specialty coverage.

Hospitality Insurance

Hotels, restaurants, bars, taverns, foodservice operators, and entertainment businesses can use CRC’s wholesale market access for property, casualty, liquor liability, cyber, and other specialized risks.

Real Estate Insurance

CRC serves apartment operators, commercial real estate owners, property managers, condominium associations, homeowners associations, mixed-use developments, and other real-estate risks. Current CRC broker profiles specifically identify these industries as areas of specialization.

Builder’s Risk

Builder’s Risk coverage protects qualifying construction projects against physical damage during construction. CRC has specialist teams focused on complex projects and catastrophe-exposed risks.

Flood Insurance

CRC can access specialty markets for commercial flood exposures that may exceed or differ from standard flood-policy solutions.

Earthquake Insurance

Commercial and institutional property owners in earthquake-prone regions can access specialty earthquake capacity through CRC’s carrier relationships.

Wind-Only Coverage

CRC places wind-only and named-storm coverage in hurricane and coastal regions where standard-market property policies may exclude or severely restrict wind protection.

Cyber Insurance

CRC offers cyber-risk placement for companies facing data breach, ransomware, privacy, business interruption, network-security, and technology-related exposures.

Management Liability

Management liability can include D&O, EPL, fiduciary liability, crime, and related executive-risk solutions for public, private, nonprofit, and institutional clients.

Specialty Programs

CRC works with specialized program structures that target particular industries or classes of business. These arrangements may combine underwriting expertise, carrier capacity, and tailored policy forms.

Broker Appointment Services

Retail insurance agencies that want to place business through CRC can apply for an appointment. The broker onboarding process requires agency information, producer numbers, E&O coverage, cyber coverage, and acceptance of CRC terms.

Risk Placement and Advisory

CRC provides access to specialty markets and advises brokers on carrier appetite, structure, limits, deductibles, exclusions, and alternative placement options.

CRC Insurance Services Corporate Phone Numbers

Corporate Phone Number

205-870-7790.

Corporate Headquarters Number

205-870-7790

Headquarters Number

205-870-7790

Corporate Office Number

205-870-7790

Customer Service Number

CRC does not publish a conventional consumer Customer Service line.

Use the producing office or

205-870-7790

for corporate routing.

Customer Support Number

No universal public customer-support number is currently published.

Toll-Free Number

CRC does not prominently publish one universal toll-free corporate number.

Sales Number

Sales and placement inquiries are typically handled by individual brokers and specialty producers rather than a single national sales line.

Billing Number

CRC does not publish one universal public billing number. Accounting inquiries should be directed to the office or account contact shown on the applicable invoice.

Regional Office Number

CRC maintains many regional offices, each with separate local contacts.

Branch Office Number

Branch contacts differ by location and specialty practice.

International Number

CRC has operations in the United States and Canada, but no single universal international number is prominently published.

Emergency / After-Hours Number

No universal emergency or after-hours corporate number is publicly listed.

Investor Relations Number

Not applicable. CRC Group is privately held.

Media / Press Number

CRC does not prominently publish a permanent national media telephone line.

Human Resources Number

No universal public HR phone number is prominently listed.

Broker Appointments

Email

agencyappointments@crcgroup.com.

How to Reach a Real Person at CRC Insurance Services

The fastest way to reach the right person at CRC is usually through the broker, producer, underwriter, or specialty team already handling the account. CRC is not structured like a consumer insurance carrier with one national call center. If you have a binder, quote, invoice, policy-placement email, or broker correspondence, use the contact listed there first because that individual will have direct access to the account history and carrier relationship.

For general corporate routing, use 205-870-7790 at the Birmingham office. Retail agencies seeking a new appointment can contact agencyappointments@crcgroup.com. Have the insured name, agency name, account or policy information, producing office, carrier, invoice number, and relevant dates available before contacting CRC.

If the matter involves a claim, note that CRC is primarily an insurance intermediary rather than the insurance carrier. The policy document will identify the carrier and claims-reporting channel. CRC can help with broker-side coordination, but the insurer or designated third-party administrator may control the formal claims process.

How to File a Complaint Against CRC Insurance Services

Complaints can involve broker conduct, placement errors, billing, communication delays, policy documentation, premium accounting, carrier access, claims coordination, licensing, or other wholesale-brokerage concerns. Keep the policy or quote, binder, invoice, insured name, agency details, producer name, carrier information, emails, and a timeline of the issue before escalating.

Step 1: Contact Customer Service

CRC does not have a conventional customer-service department for consumers, so begin with the broker, producer, underwriter, or account contact who handled the placement. Explain the issue in writing and provide policy, quote, binder, or invoice references. Ask for confirmation that the complaint has been documented and request a clear response date.

Step 2: Contact the Relevant Department

If the problem concerns accounting, broker onboarding, property placement, casualty, professional lines, transportation, claims coordination, or another specialty, ask to be transferred to the appropriate department. Broker-appointment questions can use agencyappointments@crcgroup.com. Matching the complaint to the correct specialty team often produces a faster and more accurate review than sending a general inquiry.

Step 3: Request Supervisor or Management Review

If the producing broker or account team cannot resolve the matter, request review by the office president, practice leader, team leader, or another senior manager. Provide a concise summary of the dispute, prior communications, and the specific outcome you want. Keep copies of all responses.

Step 4: Use the Company’s Written Complaint Channel

Submit the complaint in writing so there is a documented record. If no specialized complaint form is available, send written correspondence through the producing CRC office or the Birmingham corporate office. Include supporting documents and avoid sending original policy documents.

Step 5: Contact Corporate Headquarters

For a serious unresolved matter, write to:

CRC Group / CRC Insurance Services, Inc.
One Metroplex Drive, Suite 400
Birmingham, AL 35209

Include the agency name, insured name, policy details, producing office, previous contacts, dates, and requested resolution.

Step 6: Use the Specialized Complaint or Dispute Department

If the issue involves a particular insurer, MGA, program administrator, or claims administrator, use the formal complaint process of that entity as well. CRC may be the intermediary, while the insurer remains responsible for underwriting, policy issuance, or claim decisions.

Step 7: File With the Appropriate Regulator

Insurance brokerage activity is regulated primarily at the state level. If the issue involves licensing, producer conduct, premium handling, misrepresentation, or insurance-placement practices, contact the Department of Insurance in the state where the policy or insured risk is located.

Step 8: Use Consumer Protection or Financial Dispute Options

If the complaint involves a business-to-business contractual or payment disagreement, review the broker agreement, carrier agreement, payment terms, and applicable state commercial remedies. Individual insureds can also consult their state’s consumer insurance division when appropriate.

Step 9: Consider Formal Legal or Arbitration Procedures

If the dispute remains unresolved and involves significant financial loss, contractual obligations, or alleged professional negligence, review the applicable broker agreement, policy, arbitration clause, governing-law provision, and limitation periods with qualified legal counsel before pursuing litigation or arbitration.