Cash App Headquarters & Corporate Office

About Cash App

Cash App is a leading U.S. consumer financial services platform — a dynamic fintech ecosystem that has grown from a simple peer-to-peer money transfer tool into a comprehensive mobile banking, investing, and payments platform serving more than 59 million monthly transacting active customers as of year-end 2025. Cash App was launched in October 2013 by Square, Inc. (now Block, Inc.) and was originally called Square Cash — a product designed to eliminate the friction of sending money between friends and family using a simple $Cashtag username and a linked bank account or debit card. The product was renamed “Cash App” in 2015 to better reflect its expanding feature set beyond simple payment transfers. Today, Cash App is owned and operated by Block, Inc. — the publicly traded fintech and technology company founded by Jack Dorsey and Jim McKelvey, traded on the NYSE under the ticker symbol XYZ — which also operates the Square merchant services ecosystem, Afterpay buy-now-pay-later, and a Bitcoin ecosystem.

Cash App’s registered principal office is at 1955 Broadway, Suite 600 in Oakland, California, though its parent company Block, Inc. maintains its primary corporate headquarters at 1455 Market Street in San Francisco, California — the same building where Square was originally founded. In Q4 2025, Cash App generated gross profit of $1.83 billion — a remarkable 33.1% year-over-year increase — driven by explosive growth in Cash App Borrow (lending), Cash App Card, and the integration of Afterpay buy-now-pay-later. Primary banking actives grew 22% year-over-year to 9.3 million customers who use Cash App as their primary bank account. In February 2026, Block announced a strategic workforce reduction of more than 40% companywide — a significant restructuring aimed at driving efficiency through AI automation while raising its 2026 gross profit guidance to $12.2 billion.

Quick Information

Industry

Consumer Financial Services — Mobile Payments, Digital Banking, Investing & Lending

Founded

October 2013 (as Square Cash), San Francisco, California

Number of Employees

Approximately 3,500 Cash App employees; Block, Inc. employs approximately 12,000+ total (pre-2026 restructuring)

Corporate Office Hours

Customer Support available 24 hours a day, 7 days a week via in-app chat. Phone support available during business hours.

Email

support@cashapp.com — customer support and account inquiries

Website

cash.app

Help Center

cash.app/help

Contact Page

cash.app/contact

Parent Company Website

block.xyz

Investor Relations

investors.block.xyz

Careers Page

block.xyz/careers

Products & Services

Cash App has evolved from a peer-to-peer payment tool into a full-spectrum consumer financial services ecosystem — offering banking, investing, lending, and commerce tools that collectively position it as a comprehensive alternative to traditional banking, particularly for underbanked and younger American consumers. Their full range of products and services includes:

• Send & Receive Money — Cash App’s founding feature allowing instant, free peer-to-peer money transfers between any Cash App users using a $Cashtag, phone number, or email address
• Cash Card — a free, customizable Visa debit card linked directly to the Cash App balance; Cash App Card volume reached record new activations in Q4 2025 and is the centerpiece of Cash App’s primary banking strategy
• Direct Deposit — receive paychecks, government benefits, tax refunds, and employer payments directly into a Cash App balance up to two days early; direct deposit is the primary driver of Cash App’s primary banking adoption
• Cash App Borrow — a short-term lending product providing instant loans of $20 to $200+ directly within the app, repayable with a small flat fee; Borrow originations grew 134% year-over-year in Q3 2025 and is the fastest-growing segment within Cash App’s Financial Solutions business
• Afterpay (Buy Now, Pay Later) — integrated buy-now-pay-later functionality through Block’s Afterpay acquisition, allowing Cash App users to split purchases into four interest-free installments; Cash App is targeting 90 million U.S. users for Afterpay integration by end of 2026
• Bitcoin Buying & Selling — Cash App allows users to instantly buy, sell, send, and receive Bitcoin directly within the app; Bitcoin transaction volume exceeded $58 billion in 2025 and remains a significant part of Block’s overall strategy
• Stocks & Investing — Cash App allows users to buy fractional shares of U.S. publicly traded stocks and ETFs with no commission fees
• Savings — a high-yield savings feature allowing users to set aside funds directly within Cash App with a competitive interest rate for eligible customers
• Cash App Pay — a consumer payment method allowing Cash App users to pay at participating online and in-person merchants directly from their Cash App balance or linked cards
• Pools — a group payments feature launched in July 2025 enabling multiple Cash App users to pool money together for shared expenses
• Tap to Pay on iPhone — launched July 2025, allowing Cash App business users to accept contactless payments directly via their iPhone without additional hardware
• Tax Filing — Cash App Taxes (formerly Credit Karma Tax) provides free federal and state tax filing directly within the Cash App ecosystem

Corporate Phone Numbers

Main Customer Service Number (Official — Only Verified Number)

1-800-969-1940 — the only official, verified Cash App customer service phone number recognized by Cash App and Block, Inc. Available during business hours. Cash App officially states this is the sole phone number customers should call; any other number claiming to be Cash App customer support is a scam.

Alternate Customer Service Number

1-855-351-2274 — additional Cash App customer support toll-free number referenced in customer service resources. Available 24 hours a day, 7 days a week.

Block, Inc. Corporate Headquarters Phone

(415) 375-3176 — main Block, Inc. corporate headquarters switchboard at 1455 Market Street, San Francisco, California. Available Monday through Friday during regular business hours.

Important Scam Warning

Cash App has been heavily targeted by phone and social media support scammers. Always call only 1-800-969-1940 for phone support. No legitimate Cash App representative will ever ask for your Cash App PIN, sign-in code, full Social Security Number, or debit card number. Never call any phone number not listed on the official cash.app website or in the Cash App mobile application itself.

How to Reach a Real Person at Cash App

The most effective way to contact Cash App support is directly through the Cash App mobile application itself — this is Cash App’s primary and most efficient support channel. Open Cash App, tap the profile icon in the top-right corner of the home screen, scroll down, and tap “Support.” Browse the listed topics to find your issue, then select “Something Else” if your issue is not listed, and tap “Contact Support” to initiate a live chat session with a Cash App support representative. In-app chat support is available 24 hours a day, 7 days a week.

For phone support, call 1-800-969-1940 — the only verified Cash App customer service phone number. You can also visit cash.app/help in a browser, log in with your Cash App credentials, and submit a support request online with access to your full account history. For written inquiries, email support@cashapp.com with your account details and a clear description of your issue. Cash App also responds to public support requests through its @CashSupport account on X (Twitter).

Cash App Headquarters & Corporate Office Address

Cash App’s registered principal business address is at 1955 Broadway, Suite 600 in Oakland, California — a modern commercial office building in the Uptown Oakland neighborhood, registered as Cash App’s official corporate address with the Better Business Bureau and government regulators. Cash App’s parent company, Block, Inc. (formerly Square, Inc.), maintains its corporate headquarters at 1455 Market Street, Suite 600 in San Francisco, California — the historic San Francisco building where Jack Dorsey co-founded Square in 2009 and which now serves as Block’s global command center for all its businesses including Cash App, Square, and Afterpay. Cash App also maintains significant office operations in Atlanta, Georgia (The Mill at 695 North Ave NE in the Old Fourth Ward neighborhood), Portland, Oregon (Customer Operations headquarters), St. Louis, Missouri (Member Operations headquarters), New York, Charlotte, Salt Lake City, Boston, Los Angeles, and Seattle — along with international offices in Toronto, Kitchener (Ontario), Melbourne, Sydney, Barcelona, Madrid, and Vilnius.

Cash App — Registered Principal Office (Oakland)

1955 Broadway, Suite 600
Oakland, California 94612
United States

Block, Inc. — Corporate Headquarters (San Francisco)

1455 Market Street, Suite 600
San Francisco, California 94103
United States

Cash App — Atlanta Office (The Mill)

695 North Ave NE
Atlanta, Georgia 30308
United States

Cash App — Portland Office (Customer Operations HQ)

Portland, Oregon 97209
United States

Cash App — St. Louis Office (Member Operations HQ)

St. Louis, Missouri 63108
United States

Block, Inc. — New York Office

New York, NY 10012
United States

For all formal written complaints and legal correspondence, write to Cash App, 1955 Broadway, Suite 600, Oakland, California 94612, Attn: Customer Support — or to Block, Inc., 1455 Market Street, Suite 600, San Francisco, California 94103, Attn: Legal Department. Include your full name, $Cashtag username, registered email address or phone number, a detailed description of your complaint, all prior contacts made, and the specific resolution you are requesting.

How to File a Complaint Against Cash App

Step 1 — Use In-App Support (Primary Method)
Open Cash App, tap the profile icon in the top-right corner, tap “Support,” browse to your specific issue, and tap “Contact Support” to initiate a live chat session. This is the fastest, most direct, and Cash App’s officially recommended first contact method for all account issues, payment disputes, and complaints. In-app support is available 24/7.

Step 2 — Call 1-800-969-1940
If in-app support does not resolve your issue, call Cash App’s official customer service number at 1-800-969-1940. Have your $Cashtag, registered email or phone number, and a description of your complaint ready. Verify that you are speaking with a real Cash App agent — Cash App will never ask for your PIN, sign-in code, or full card details.

Step 3 — Email Support
For a formal written record, email support@cashapp.com with your full name, $Cashtag, registered contact information, a detailed description of your issue, all prior contacts made, and the specific outcome you are requesting.

Step 4 — Submit a Complaint Through the Cash App Help Center
Visit cash.app/help in a browser, log in with your Cash App account, and submit a formal support ticket. This creates a documented case record accessible to Cash App’s support and escalation teams.

Step 5 — File a Formal Complaint Through Cash App’s Official Complaint Process
Cash App maintains an official internal complaint process for unresolved matters. Access it through the Help Center at cash.app/contact. For escalated financial disputes — including unauthorized transactions and fraud claims — Cash App is required by law (Regulation E) to investigate and respond within 10 business days for most disputes.

Step 6 — File a BBB Complaint
File a public complaint with the Better Business Bureau at www.bbb.org. Cash App is listed with the BBB under its Oakland, California address at 1955 Broadway, Suite 600. A formal BBB complaint typically prompts an escalated response from Cash App’s customer relations team within 14 days.

Step 7 — File a Complaint With the CFPB
For unresolved payment disputes, unauthorized transactions, fraudulent charges, and consumer financial protection issues, file a formal complaint with the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov/complaint or by calling 1-855-411-2372. The CFPB actively monitors Cash App complaints and has regulatory oversight authority over consumer payment applications.

Step 8 — File a Complaint With the FTC
For complaints involving fraud, scams, deceptive practices, or identity theft related to Cash App, file a complaint at ftc.gov or call 1-877-FTC-HELP (1-877-382-4357). You can also report identity theft at identitytheft.gov.

Step 9 — Contact Your State Banking Regulator
For unresolved money transmission disputes, file a complaint with your state’s banking or financial regulation authority. Cash App holds money transmitter licenses in all applicable U.S. states and is subject to state-level financial services oversight in addition to federal regulation.