Block Inc
About Block, Inc.
Block, Inc. is a global technology and financial services company that develops products designed to help individuals, businesses and organizations participate in the economy. The company was formerly known as Square, Inc. and changed its corporate name to Block, Inc. in 2021.
Block operates several well-known business and financial technology brands, including Square, Cash App and Afterpay. Its products cover business payment processing, point-of-sale technology, financial services, consumer payments, buy-now-pay-later services and related commerce tools.
Block was incorporated in Delaware in 2009. The company adopted a distributed work model in 2020 and does not maintain a designated formal headquarters. Its principal executive office, which is the address reported in its SEC filings, is located at 1955 Broadway, Suite 600, Oakland, California 94612.
Quick Information
Legal Company Name
Block, Inc.
Former Company Name
Square, Inc.
Industry
Financial technology, payments and commerce technology
Founded
2009
Headquarters
Block does not have a formal headquarters under its distributed work model. Its principal executive office is located in Oakland, California.
Principal Executive Office
1955 Broadway, Suite 600
Oakland, CA 94612
United States
Corporate Phone
(415) 375-3176
Company Type
Publicly traded company
Stock Exchange and Ticker Symbol
NYSE: XYZ
Official Website
Investor Relations
Products and Services
Block provides a range of financial technology and commerce products through its different business brands.
Major products and services include:
- Square payment processing
- Square point-of-sale systems
- Square hardware
- Square business management tools
- Square online commerce solutions
- Cash App
- Cash App payment and financial services
- Afterpay buy-now-pay-later services
- Business payment solutions
- Financial services for businesses
- Consumer financial products
- Commerce and payment technology
- Developer and business payment tools
The availability of specific products and services depends on the customer, business type, location and applicable eligibility requirements.
Corporate Phone Numbers and Contact Information
Block, Inc. Principal Executive Office
Phone: (415) 375-3176
This is the telephone number associated with Block’s principal executive office in its SEC filings. It is intended for corporate and business-related matters rather than being treated as a general customer-service number for every Block product.
Square Customer Support
Customers using Square products should generally use the official Square support channels for issues involving payments, point-of-sale systems, accounts, hardware, transactions or merchant services.
Because Square operates as a separate product and service brand within Block, product-specific support is generally more appropriate than contacting the Block corporate office.
Cash App Support
Cash App customers should use the official Cash App support process for account, payment, transaction or security-related issues.
For account-specific concerns, customers should avoid sending passwords, PINs, full payment-card information or other sensitive credentials through public channels.
Investor Relations
Block maintains a separate investor-relations resource for shareholders, investors and financial-market inquiries.
Investor questions may involve:
- Financial reports
- SEC filings
- Shareholder information
- Corporate announcements
- Investor presentations
- Stock-related information
- Annual reports
Investors should use Block’s official investor-relations resources rather than ordinary customer-support channels.
How to Reach a Real Person at Block
The appropriate way to contact Block depends on which product or service is involved.
For corporate matters, the company’s principal executive office can be contacted at the corporate telephone number listed in its SEC filings.
For product-related issues, customers should generally start with the relevant service:
- Square: Use Square’s official customer-support resources.
- Cash App: Use Cash App’s official support resources.
- Afterpay: Use Afterpay’s customer-support resources.
- Investor matters: Use Block’s investor-relations resources.
Before contacting support, gather relevant information such as:
- Full name
- Email address
- Account or business information
- Transaction or order details
- Date and time of the issue
- Relevant receipt or confirmation
- Support case number, if available
- Description of the problem
- Screenshots, when appropriate
- Details of the resolution requested
Do not provide passwords, security codes, PINs or unnecessary financial information to someone who contacts you unexpectedly.
Block, Inc. Headquarters and Corporate Office Address
Block, Inc.
1955 Broadway, Suite 600
Oakland, CA 94612
United States
Corporate Phone: (415) 375-3176
Block’s SEC filings identify this Oakland address as its principal executive office. However, the company states that it has adopted a distributed work model and therefore does not have a formal headquarters.
For this reason, the Oakland address should be described as Block’s principal executive office, rather than implying that it is a traditional centralized headquarters or public customer-service center.
Block Customer Assistance
Block’s different products serve different groups of customers, so the correct support channel depends on the issue.
Customers and businesses may need assistance with matters such as:
- Payment processing
- Square point-of-sale systems
- Square hardware
- Business accounts
- Cash App accounts
- Cash App transactions
- Afterpay services
- Payment disputes
- Account access
- Transaction questions
- Billing concerns
- Financial-service questions
- Security concerns
- Investor inquiries
Product-specific support is generally the most appropriate starting point because the Block corporate office does not function as a universal customer-service center.
Square Payment and Business Support
Square provides payment and commerce tools for businesses. Merchants may use Square products for accepting payments, managing sales, operating point-of-sale systems and supporting online commerce.
When a Square-related issue occurs, customers should have the following information available:
- Business name
- Square account information
- Transaction details
- Receipt or transaction ID
- Date of transaction
- Amount involved
- Description of the issue
- Relevant screenshots
- Previous support case number
This information can help support representatives identify the account or transaction and investigate the issue more efficiently.
Cash App Customer Assistance
Cash App provides payment and financial services to consumers and businesses.
Customers experiencing an account or transaction problem should use Cash App’s official support process rather than relying on unrelated phone numbers or third-party websites.
For security reasons, customers should never publicly post:
- Cash App PINs
- Passwords
- Verification codes
- Full debit or credit card numbers
- Bank-account credentials
- Other private account information
If an account appears to have been compromised, use the official Cash App support process as soon as possible.
Afterpay Customer Assistance
Afterpay is another major brand operated by Block. It provides buy-now-pay-later services that allow eligible customers to split certain purchases into scheduled payments.
Customers with Afterpay questions should use the official Afterpay support resources for issues involving:
- Payments
- Orders
- Refunds
- Returns
- Account access
- Payment schedules
- Merchant transactions
- Account-related concerns
The appropriate support process can vary depending on the transaction and merchant involved.
How to File a Complaint Against Block, Square, Cash App or Afterpay
Step 1: Identify the Relevant Product
First determine whether the complaint concerns:
- Block corporate matters
- Square
- Cash App
- Afterpay
- An investor-related matter
This helps ensure that the complaint reaches the correct support channel.
Step 2: Contact the Appropriate Support Team
For product-specific problems, contact the relevant brand’s official customer-support channel.
For corporate matters, use Block’s corporate contact information.
Step 3: Explain the Problem Clearly
Include the date, transaction information, account or business details and a concise description of what happened.
Explain the resolution you are requesting.
Step 4: Keep Your Case Number
If customer support provides a case or reference number, save it.
Use the same reference number when following up.
Step 5: Preserve Supporting Documents
Keep copies of:
- Receipts
- Transaction confirmations
- Emails
- Support messages
- Screenshots
- Account notices
- Dates and times of calls
- Names of representatives
- Case numbers
Step 6: Request Escalation
If the issue is not resolved through normal support, ask whether the matter can be escalated to a supervisor or another appropriate review team.
Step 7: Consider Outside Assistance When Appropriate
Depending on the nature of the dispute, customers may consider contacting an appropriate consumer-protection agency, financial regulator or qualified legal professional.
The correct agency can depend on the product involved, the type of complaint and the customer’s location.
Block, Inc. Corporate and Investor Information
Block, Inc. is a publicly traded technology and financial services company.
The company was previously known as Square, Inc. and later adopted the Block name as part of its broader corporate identity.
Block’s SEC filings identify 1955 Broadway, Suite 600, Oakland, CA 94612 as its principal executive office and list (415) 375-3176 as its telephone number. The company has stated that it operates under a distributed work model and does not have a formal headquarters.
Block’s investor-relations resources are separate from customer-support channels and are intended for shareholders and financial-market participants.
Frequently Asked Questions
1. Where is Block, Inc. headquartered?
Block, Inc. does not have a formal headquarters because it operates under a distributed work model. Its principal executive office is located at 1955 Broadway, Suite 600, Oakland, CA 94612.
2. What is Block, Inc.’s corporate phone number?
Block’s SEC filings list (415) 375-3176 as the telephone number associated with its principal executive office.
3. What is Block, Inc.?
Block, Inc. is a financial technology and commerce company that operates brands and products including Square, Cash App and Afterpay.
4. Was Block, Inc. previously called Square?
Yes. The company was formerly known as Square, Inc. before changing its corporate name to Block, Inc.
5. Where is Block’s principal executive office?
Block’s principal executive office is at 1955 Broadway, Suite 600, Oakland, California 94612.
6. Does Block, Inc. have a traditional headquarters?
No. Block states that it adopted a distributed work model and no longer has a designated formal headquarters. The Oakland location is its principal executive office for SEC reporting purposes.
7. What companies or brands are owned by Block?
Block’s business includes major brands such as Square, Cash App and Afterpay.
8. How do I contact Block, Inc.?
For corporate matters, Block’s principal executive office can be contacted at (415) 375-3176. For customer issues, use the official support channel for the specific Block product involved.
