Blaze Pizza
Blaze Pizza is a fast-casual pizza restaurant chain founded by Rick and Elise Wetzel. The first Blaze Pizza restaurant opened on August 6, 2012, in Irvine, California, with a concept centered on individually customized pizzas, scratch-made dough, an open assembly line, and fast-fire cooking in very hot ovens. Customers choose crusts, sauces, cheeses, proteins, vegetables, and finishing ingredients before their pizza is baked in approximately three minutes.
Although Blaze was founded in Southern California and historically maintained its corporate offices in Pasadena, its current Support Center is now in Atlanta, Georgia. Blaze’s official Contact page lists 2859 Paces Ferry Road, Southeast Overlook 3, Suite 350, Atlanta, GA 30339 as its current Support Center and 626-584-5880 as the published corporate support number.
Blaze is currently led by CEO John Owen, who brings more than four decades of restaurant, franchising, and operations experience. The brand is supported by investment funds associated with Brentwood Associates, whose portfolio continues to include Blaze Pizza. Current 2026 franchise information reports 240+ Blaze Pizza locations across U.S. and international markets.
626-584-5880
This is the current number published with Blaze Pizza’s Atlanta Support Center.
Blaze does not currently publish a separate nationwide toll-free consumer call center.
Customer complaints and feedback are primarily submitted through:
https://www.blazepizza.com/contact
Store-specific order problems should generally be directed to the restaurant involved.
Blaze Pizza, LLC
2859 Paces Ferry Road
Southeast Overlook 3, Suite 350
Atlanta, GA 30339
United States
Blaze Pizza Support Center
2859 Paces Ferry Road, Southeast Overlook 3, Suite 350
Atlanta, GA 30339
United States.
Blaze Pizza does not prominently publish one universal public Customer Service email on its current main website.
Consumers are directed to the official online Guest Services and feedback form.
Fast-Casual Restaurants, Pizza, Franchising, Foodservice, Online Ordering and Delivery
2011
First restaurant opened in 2012.
Rick Wetzel
Elise Wetzel
John Owen
Owen currently leads Blaze Pizza and brings extensive restaurant and franchise operations experience.
240+ locations
Current 2026 franchise materials report more than 240 Blaze Pizza locations across the United States and international markets.
Blaze Pizza is privately held, with investment entities associated with Brentwood Associates exercising significant control through Blaze’s holding-company structure.
Individual restaurant employment is frequently managed locally by corporate restaurants or independent franchise operators.
Blaze’s signature service allows customers to build an individual pizza by selecting dough, sauce, cheese, meats, vegetables, and finishing ingredients. The open-kitchen format lets guests watch their pizza move through the assembly line before it is cooked in the brand’s high-temperature oven.
The classic individual Blaze pizza is approximately 11 inches and is intended as a personal meal. Customers can build their own pizza or choose a signature recipe, with optional crust upgrades and premium toppings depending on location.
Participating Blaze restaurants offer large pizzas for customers who want a larger format for families, groups, or sharing. Large pizzas also appear in the current Blaze Rewards redemption structure for qualifying members.
Blaze offers predesigned pizza combinations for customers who prefer chef-selected toppings instead of building from scratch. Recipes vary with current menus and seasonal development.
Blaze makes its standard dough from scratch using a proprietary recipe. The dough is fermented for approximately 24 hours to produce the brand’s light, crisp crust before being stretched and baked in the high-temperature oven.
Participating restaurants offer thicker crust options for customers who prefer more substantial dough. Some promotional bundles specifically allow both original and thick crust, while other premium crust upgrades may carry additional charges.
Blaze offers gluten-free crust at participating restaurants for customers seeking an alternative to traditional pizza dough. Customers with serious allergies or celiac disease should review current allergen guidance because restaurant kitchens handle wheat and other allergens.
Vegan cheese is available at participating Blaze Pizza restaurants and can be paired with plant-based toppings. This gives vegan and dairy-free customers more flexibility when building a customized pizza.
Blaze offers entrée and build-your-own salads using fresh greens, vegetables, cheeses, proteins, and dressings. Current location menus also pair many salads with warm flatbread prepared from Blaze’s signature dough.
Cheesy Bread is made using hand-pulled dough topped with mozzarella, oregano, and olive oil and served with red dipping sauce. It can be purchased separately or included in qualifying meal bundles.
Participating restaurants serve meatballs as a side or meal add-on. Meatballs are also included among current promotional bundle options at participating locations.
Dessert options include products such as the brand’s well-known S’more Pie and other sweet treats. Menu availability changes by location and promotional period.
Blaze restaurants sell fountain drinks, specialty beverages, bottled drinks, and other refreshments. The brand has historically offered distinctive beverages including blood orange lemonade.
Customers can order pizza, salads, sides, drinks, and desserts through BlazePizza.com.
Online ordering supports pickup, qualifying delivery, customization, and Blaze Rewards earning for eligible transactions.
Participating Blaze restaurants provide delivery through the Blaze website, app, and supported delivery services. Direct ordering can qualify for Blaze Rewards, while third-party delivery purchases may not earn loyalty Flames.
Customers can place an online or app order for pickup at participating restaurants. If an order needs to be changed or cancelled after submission, Blaze directs customers to call the restaurant directly because orders are transmitted to the kitchen immediately.
Blaze Rewards members earn one Flame for every qualifying $1 spent. Current redemption tiers begin at 30 Flames for a drink or dessert, 60 for Cheesy Bread, and increase through pizza rewards including a large pizza at 250 Flames.
Participating Blaze restaurants offer catering for offices, schools, celebrations, and group events. Availability and ordering requirements vary by location.
Blaze operates restaurant fundraising programs for qualifying schools, teams, and community organizations. Current promotions at participating stores advertise a 20% giveback for qualifying fundraising events.
Blaze offers franchise opportunities to qualified operators. Current 2026 information lists an estimated initial investment range of approximately $757,000 to $1.297 million, a typical $30,000 franchise fee, and financial qualification requirements for prospective operators.
626-584-5880.
626-584-5880
626-584-5880
Blaze does not prominently publish a separate national Customer Service number.
Use the official Guest Services form
https://www.blazepizza.com/contact
Each restaurant has its own telephone number.
The official location directory is
https://locations.blazepizza.com/
For an active order problem, customers should contact the restaurant that received the order because orders are sent directly into the restaurant’s production process after submission.
Blaze does not publish a separate Rewards-only telephone number.
Rewards problems should be submitted through the online Guest Services form with the appropriate Rewards category selected.
Blaze currently directs franchise candidates through its official online franchise inquiry process rather than publishing a dedicated nationwide public franchise phone line on the main 2026 franchise page.
A Blaze restaurant near the Support Center at 2955 Cobb Parkway currently lists:
770-288-5580
This is a restaurant number and not the corporate headquarters line.
There is no separate nationwide consumer Billing Department number.
Payment concerns should begin with the restaurant involved or the Guest Services feedback process.
Not applicable.
Blaze Pizza is privately held.
Blaze does not prominently publish one universal HR number for applicants.
Restaurant jobs are often managed through local operating companies or franchisees.
Blaze does not publish a national emergency corporate hotline.
Immediate health, fire, police, or safety emergencies should be reported to local emergency services and restaurant management.
For an active restaurant-order issue, contact the Blaze Pizza location that received the order. This is especially important for missing products, incorrect toppings, cancellations, delivery pickup errors, or food-quality concerns because individual restaurants have direct access to the transaction and can often correct the problem immediately.
For an unresolved complaint, Rewards issue, or general feedback, submit the official form at https://www.blazepizza.com/contact. Corporate business matters can also be directed to the current Support Center at 626-584-5880. Have the restaurant location, receipt, order number, purchase date, account email, and photographs where relevant available.
Blaze Pizza, LLC
2859 Paces Ferry Road
Southeast Overlook 3, Suite 350
Atlanta, GA 30339
United States
The HeadquarterLocation page is categorized under California because Blaze Pizza was founded in Southern California and historically operated corporate functions from Pasadena.
However, Blaze’s current official Contact page identifies Atlanta, Georgia as its Support Center, so Atlanta should be treated as the current operating corporate contact rather than the old California location.
Some current Blaze privacy materials still identify
35 N. Lake Ave., #710
Pasadena, CA 91101
for specific legal and privacy correspondence. This should not be confused with the current Atlanta Support Center published on the primary Contact page.
John Owen
Owen currently serves as CEO of Blaze Pizza and has more than 40 years of restaurant, franchise, supply-chain, and operations experience.
Kevin Moran
Moran oversees franchise development, strategic expansion, and franchise compliance.
Current company information identifies Jaime Denney among the senior operations leadership team, with responsibility for company and franchise operations and performance improvement.
Blaze Pizza is privately held. Current franchise documents identify Blaze Pizza Holdings, LLC as the direct parent, with investment entities operated by Brentwood Associates controlling the holding-company structure.
Current 2026 franchise materials report
240+ locations
across the United States and international markets.
The first Blaze Pizza restaurant opened on
August 6, 2012
in
Irvine, California.
The 2026 franchise program currently lists
$500,000+ minimum net worth
$200,000+ liquid capital
$30,000 typical franchise fee
and
Approximately $757,000 to $1.297 million estimated initial investment.
Customers should gather the restaurant address, date and time, receipt, order number, app or Rewards information, photographs of the food where relevant, and records of previous contacts before escalating a complaint.
Start with the Blaze Pizza restaurant that prepared your order and ask to speak with a manager. Explain whether the problem involves food quality, incorrect toppings, a missing item, delivery, an employee interaction, cleanliness, payment, or another issue. For current orders, local management is usually in the best position to provide an immediate correction.
If the first team member or shift manager cannot resolve the complaint, request review by the General Manager or senior restaurant manager. Provide the receipt and explain what was already discussed so the restaurant can investigate the transaction without restarting the entire process.
Use:
https://www.blazepizza.com/contact
The official feedback process allows customers to submit complaints directly to Blaze. Include the restaurant location, order details, date, account information, and the resolution you are requesting.
If the complaint involves missing Flames, an incorrect reward, account access, or loyalty credit, select the appropriate Rewards category in Guest Services. Keep the receipt because Blaze allows qualifying purchases to be associated with Rewards accounts under specific program rules.
For an unresolved corporate-level matter, contact the Blaze Pizza Support Center at 626-584-5880. Provide the restaurant details and the history of your earlier attempts to resolve the complaint so the corporate team can understand what has already occurred.
Written corporate correspondence can be sent to:
Blaze Pizza, LLC
2859 Paces Ferry Road
Southeast Overlook 3, Suite 350
Atlanta, GA 30339
Include copies of receipts, screenshots, correspondence, photographs, and a clear statement of the requested resolution.
Privacy-related complaints should follow the privacy process rather than ordinary restaurant Customer Service. Blaze’s current privacy materials provide a separate corporate-affairs route and identify specific rights for eligible consumers, including California residents.
For a legitimate duplicate charge, unauthorized payment, or promised refund that remains unresolved after contacting Blaze, customers may use their card issuer or payment provider’s dispute process. Save the receipt, order confirmation, Guest Services correspondence, and any refund commitments made by the restaurant.
Food-safety concerns may be reported to the local or state health department responsible for the restaurant. General consumer complaints may be escalated to the appropriate state Attorney General or consumer-protection authority. Preserve the receipt, photographs, complaint history, and Blaze responses before submitting an external complaint.
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