Apria Healthcare Group, Inc. Headquarters & Corporate Office

About Apria Healthcare

Apria Healthcare is a major U.S. home healthcare company that provides respiratory therapy, sleep therapy, home oxygen, durable medical equipment, respiratory medications, enteral nutrition, non-invasive ventilation, continuous glucose monitoring support, and negative pressure wound therapy. Its business model focuses on helping patients manage chronic and acute medical conditions outside hospitals, often in coordination with physicians, health plans, Medicare, and other payors. Apria operates through a nationwide network of local branches, delivery teams, clinicians, and centralized support services.

Apria has historically been one of the best-known national providers of home respiratory and durable medical equipment services in the United States. The company has extensive Medicare experience and maintains a broad network of payor contracts, allowing it to support patients who require oxygen systems, CPAP therapy, respiratory medications, ventilation, wound-care equipment, and related supplies in their homes. Its scale also supports patients who travel or relocate within the United States because Apria’s service network extends across many markets.

An important current corporate change is that Apria is no longer an independent publicly traded company. Owens & Minor, Inc. completed its acquisition of Apria on March 29, 2022, for approximately $1.6 billion in total consideration. Apria was combined with Owens & Minor’s Byram Healthcare business to create the Patient Direct segment, strengthening Owens & Minor’s home-healthcare platform across respiratory, sleep, diabetes, ostomy, wound care, incontinence, and other chronic-care categories.

Quick Information

Corporate Phone Number

888-492-7742

Apria currently publishes this as its main nationwide phone number for Customer Service and new orders.

Customer Service Number

888-492-7742

Patients can use this line for general service, equipment, oxygen, CPAP, new-order, and account-routing questions.

Corporate Office Address

Apria Healthcare
26220 Enterprise Court
Lake Forest, CA 92630
United States

Current Apria e-statement legal documentation continues to use this Lake Forest address.

Headquarters Address

Apria Healthcare
26220 Enterprise Court
Lake Forest, CA 92630
United States

Email

Apria does not prominently publish one universal unsecured Customer Service email for all patient matters.

Current verified specialized email contacts include:

Patient / Privacy-related contact: apriacustomerrelatns@apria.com

Patient Satisfaction: Patient_Satisfaction@apria.com.

Industry

Home Healthcare, Respiratory Therapy, Durable Medical Equipment, Sleep Therapy, Pharmacy Services, Wound Care and Patient Direct Healthcare

Founded

Apria’s roots extend through predecessor home-healthcare businesses that were consolidated into the modern Apria organization.

Number of Employees

Apria does not currently publish a standalone audited employee count after its acquisition by Owens & Minor.

Number of Locations

Apria operates a national network of local service branches across the United States rather than publishing one simple current branch count on its main consumer website.

Corporate Office Hours

Public walk-in hours for Apria’s Lake Forest corporate office are not prominently published. Patient-service hours vary by department.

Website

https://www.apria.com/

Careers Page

https://www.owens-minor.com/careers/

Apria employment opportunities are now managed within the broader Owens & Minor organization.

Apria Healthcare Products & Services

Home Oxygen Therapy

Apria provides oxygen concentrators, portable oxygen equipment, oxygen supplies, and related home respiratory services for patients who have qualifying oxygen needs. Its nationwide service model helps coordinate equipment setup, patient education, replacements, and travel arrangements where applicable.

CPAP Machines

Apria supplies positive airway pressure equipment for patients diagnosed with obstructive sleep apnea and related sleep-disordered breathing conditions. CPAP services can include equipment delivery, mask setup, education, replacement supplies, and ongoing therapy support.

CPAP Supplies

Patients can order masks, cushions, tubing, filters, headgear, humidification supplies, and other replacement CPAP equipment. Apria maintains a dedicated CPAP supply contact so recurring replacement orders can be managed separately from general equipment questions.

Sleep Therapy

Apria’s sleep services support patients using PAP therapy and other prescribed sleep-related equipment. Sleep coaches and clinical support teams can help patients understand device use, troubleshoot common issues, and improve adherence to prescribed therapy.

Respiratory Medications

Through the Apria Pharmacy Network, patients can obtain qualifying respiratory medications for home use. Medication ordering and refill support are handled through a dedicated pharmacy number rather than the general equipment line.

Non-Invasive Ventilation

Apria provides non-invasive ventilation equipment for patients with qualifying respiratory conditions that require more advanced respiratory support than standard oxygen or PAP therapy. The service includes equipment setup, clinical coordination, and ongoing support.

Invasive Ventilation

Apria also supports certain patients requiring invasive home ventilation. Because these cases are clinically complex, services typically involve physician orders, caregiver instruction, equipment monitoring, backup planning, and specialized respiratory support.

Enteral Nutrition

Apria provides enteral nutrition equipment and supplies for patients who require tube feeding. The service can include pumps, feeding supplies, nutritional products, and coordination with healthcare providers based on the patient’s prescription.

Negative Pressure Wound Therapy

Negative Pressure Wound Therapy equipment is available for qualifying wound-care patients. Apria supports prescribed devices and supplies designed to help manage complex wounds in the home under professional medical supervision.

Continuous Glucose Monitoring Support

Apria’s Medicare product information includes continuous glucose monitors among the home-healthcare products available through its national service network. Coverage requirements vary by insurance plan, Medicare rules, and physician documentation.

Home Medical Equipment

Apria supplies a broader range of durable medical equipment in addition to respiratory products. Eligibility, insurance coverage, available equipment, and local inventory depend on the patient’s prescription, payor, and branch.

Travel Oxygen Program

Patients who use oxygen can contact Apria before traveling to make arrangements for qualifying equipment and service needs. Apria maintains a dedicated travel support line to coordinate oxygen arrangements for eligible patients.

Apria Healthcare Corporate Phone Numbers

Corporate Phone Number

888-492-7742

Corporate Headquarters Number

Apria does not prominently publish a separate headquarters switchboard distinct from its national service line.

Headquarters Number

For general routing:

888-492-7742

Corporate Office Number

A separate verified general corporate-office number is not prominently listed for public use.

Customer Service Number

888-492-7742.

Customer Support Number

888-492-7742

CPAP Supplies Number

877-265-2426.

Apria Pharmacy Network

800-638-0942

24-Hour Automated Line

800-436-5657

This automated phone system is available 24 hours a day.

Veteran Patient Support

866-509-7732

CareCentrix Member Support

800-901-3566

Humana Member Support

866-689-8098.

Patient Satisfaction Number

800-260-8808

This number is specifically intended for unresolved service or quality concerns.

Travel Oxygen Number

844-235-2738

Enteral Nutrition Number

844-260-1788

Negative Pressure Wound Therapy Number

800-780-1228

Non-Invasive Ventilation Number

855-648-8369.

Investor Relations Number

Apria no longer has standalone Investor Relations because it is owned by Owens & Minor.

Human Resources Number

No universal public Apria HR number is prominently published. Careers are handled through Owens & Minor.

How to Reach a Real Person at Apria Healthcare

For most equipment, oxygen, account, order, or general service matters, start with 888-492-7742. Have the patient’s full name, date of birth, Apria account information, physician or prescribing-provider information, insurance details, equipment type, and recent order information available. Providing these details early can make it easier for the representative to locate the correct branch or department and avoid repeated transfers.

For CPAP resupply, respiratory medication, enteral nutrition, wound therapy, ventilation, or oxygen travel questions, use the specialized number for that service rather than the general line. Patients who already contacted their local branch but still have an unresolved quality-of-care or service issue should use Apria’s Patient Satisfaction team at 800-260-8808.

If the issue relates to Medicare-covered equipment, keep the physician order, Medicare or insurance information, delivery records, equipment serial details, billing statements, and previous complaint history available. Apria is required to maintain a complaint-resolution protocol for Medicare supplier complaints, making complete documentation especially useful.

Apria Healthcare Headquarters & Corporate Office Address

Current Headquarters

Apria Healthcare
26220 Enterprise Court
Lake Forest, CA 92630
United States

Corporate Office

Apria continues to use the Lake Forest address in current company account and electronic-statement documentation. The company is now part of Owens & Minor’s Patient Direct business but maintains the Apria brand for home healthcare services.

Parent Company Headquarters

Owens & Minor, Inc.
Richmond, Virginia

Owens & Minor has operated from its Richmond headquarters for generations and acquired Apria in 2022.

Former Public Company Status

Apria previously traded publicly, but that status ended after Owens & Minor completed the acquisition on March 29, 2022. Apria is now an indirect wholly owned subsidiary within the Owens & Minor corporate structure.

How to File a Complaint Against Apria Healthcare

Patients may need to file complaints involving equipment delivery, oxygen service, billing, CPAP supplies, defective equipment, respiratory medication, insurance processing, delayed service, branch communication, or quality-of-care concerns. Before escalating, gather the patient’s Apria account information, prescription, insurance details, delivery dates, equipment serial numbers, bills, photographs where relevant, and the names or dates of previous contacts.

Step 1: Contact Customer Service

Call 888-492-7742 and explain the problem clearly. Provide the patient information, equipment type, branch location if known, prescription details, and dates of previous service attempts. Ask that the complaint be documented in the patient’s account and request a case or reference number whenever one is available.

Step 2: Contact the Relevant Department

Use the specialized department when the issue concerns CPAP supplies, pharmacy orders, oxygen travel, enteral nutrition, wound therapy, or ventilation. Specialized departments generally have better access to product-specific systems and can often resolve issues more efficiently than a general representative.

Step 3: Request Supervisor or Management Review

If the first representative cannot resolve the complaint, request escalation to a supervisor, branch manager, respiratory-services manager, billing manager, or another responsible leader. Provide a concise timeline and explain what has already been attempted so the new representative does not have to reconstruct the issue from the beginning.

Step 4: Use the Company’s Written Complaint Channel

Patients can document service concerns in writing through Apria’s patient-relations or privacy channels. For quality concerns, older but still referenced Apria patient materials identify Patient_Satisfaction@apria.com, while current privacy materials provide apriacustomerrelatns@apria.com for applicable privacy-related matters.

Step 5: Contact Corporate Headquarters

For a serious unresolved issue, written correspondence can be directed to Apria Healthcare, 26220 Enterprise Court, Lake Forest, CA 92630. Include account information, equipment or order details, branch information, prior case numbers, supporting bills or delivery records, and the specific resolution requested.

Step 6: Use the Patient Satisfaction or Dispute Department

Call 800-260-8808 when a branch-level complaint involving service or quality remains unresolved. Apria’s own patient materials specifically direct unresolved concerns to the Patient Satisfaction team after local branch contact.

Step 7: File With the Appropriate Healthcare Regulator

Patients receiving Medicare-covered durable medical equipment may report applicable supplier concerns through Medicare or the relevant state healthcare regulator. State health departments can also oversee certain home-health and durable-medical-equipment complaints depending on licensing rules and the type of service involved.

Step 8: Use Consumer Protection or Insurance Dispute Options

If the complaint involves billing, insurance, reimbursement, or coverage, contact the health insurer, Medicare plan, or applicable state insurance regulator. Billing disputes involving card payments may also be raised with the financial institution when appropriate, particularly if the issue concerns an unauthorized or incorrectly processed charge.

Step 9: Consider Formal Legal or Arbitration Procedures

If all internal and regulatory channels fail and the dispute involves substantial financial harm, service obligations, personal injury, or another serious issue, review Apria’s current contractual terms and consult qualified legal counsel about available remedies. Keep copies of prescriptions, bills, complaint records, delivery documentation, correspondence, and regulatory responses before pursuing formal action.