Alo Yoga
About ALO Yoga
ALO, LLC, commonly known as ALO Yoga, is a premium activewear and wellness company headquartered in Beverly Hills, California. The company designs and distributes yoga, fitness, lifestyle, and activewear products for women and men, while also providing in-person and online wellness and fitness experiences.
ALO is known for its “studio-to-street” approach, combining performance apparel with lifestyle fashion. Its offerings include leggings, tops, sweatshirts, jackets, dresses, shoes, accessories, and other activewear products, along with yoga studios, wellness programs, and digital fitness experiences. ALO’s official privacy policy identifies ALO, LLC as a Beverly Hills-based company.
Quick Information
Industry
Apparel & Fashion — Activewear, Yoga Clothing, Wellness & Lifestyle
Founded
2007 — ALO was founded as an activewear and yoga-focused apparel company.
Parent Company
ALO, LLC
Number of Employees
ALO does not publicly disclose a current official employee count.
Corporate Office Hours
Monday–Friday during regular corporate business hours. Customer-service hours vary by channel.
support@aloyoga.com — Customer Service
customerservice@aloyoga.com — Customer service and accessibility inquiries.
Website
Corporate Website
Customer Service
1-855-793-3100
Careers Page
Products & Services
ALO offers a broad range of activewear, lifestyle apparel, accessories, and wellness services, including:
- Women’s Activewear — Leggings, tops, sports bras, shorts, jackets, sweatshirts, dresses, and other activewear.
- Men’s Activewear — Performance tops, shorts, pants, sweatshirts, jackets, and other men’s athletic apparel.
- Yoga Leggings — Performance leggings available in different fabrics, fits, lengths, and compression levels.
- Sports Bras & Tops — Performance-focused tops and bras designed for yoga, workouts, and everyday wear.
- Sweatshirts & Hoodies — Lifestyle and performance-oriented sweatshirts, hoodies, and pullovers.
- Jackets & Outerwear — Lightweight and performance outerwear for studio-to-street use.
- Shorts & Pants — Athletic shorts, joggers, trousers, and other bottoms.
- Dresses & Skirts — Lifestyle and active-inspired women’s apparel.
- Shoes — Athletic and lifestyle footwear.
- Accessories — Hats, bags, socks, sunglasses, and other accessories.
- ALO Wellness Club — Wellness and fitness experiences connected with the ALO ecosystem.
- ALO Studios — In-person yoga and mindful-movement classes at participating studio locations.
- Digital Wellness & Fitness — Online wellness and movement experiences.
- ALO Access — Customer rewards and membership benefits.
- Gift Cards — ALO gift-card products and related services.
- Online Shopping — Digital shopping, order tracking, shipping, returns, and exchanges.
- Customer Support — Chat, email, phone, and text-based customer-service options.
ALO’s product range includes performance fabrics such as Airlift, Airbrush, Alosoft, and SoftSculpt, with products designed for different levels of support, compression, softness, and everyday wear.
Corporate Phone Numbers
Main Customer Service Number
1-855-793-3100 — ALO Customer Service.
Customer Service Hours
Weekdays: 6:00 AM–6:30 PM PT
Weekends: 8:00 AM–4:30 PM PT.
Customer Service Text Support
1-424-567-8133 — ALO Access Level 2 & 3 text support.
Text support is available 24 hours a day, 7 days a week for eligible ALO Access members.
Customer Service Email
support@aloyoga.com — Customer support.
Accessibility / Customer Service Email
customerservice@aloyoga.com — ALO lists this email for accessibility questions and assistance.
Legal Email
legal@aloyoga.com — Legal and privacy-related inquiries.
How to Reach a Real Person at ALO Yoga
Customers can contact ALO Customer Service at 1-855-793-3100 during the published customer-service hours. ALO also provides 24/7 chat support through its Help Center.
For email support, customers can contact support@aloyoga.com. ALO also lists customerservice@aloyoga.com for accessibility-related questions and assistance.
For eligible ALO Access members, text support is available at 1-424-567-8133, 24 hours a day, 7 days a week.
For legal or privacy matters, customers can contact legal@aloyoga.com.
ALO Yoga Headquarters & Corporate Office Address
ALO, LLC — Corporate Headquarters
9830 Wilshire Blvd
Beverly Hills, CA 90212
United States
ALO Yoga — Main Website
ALO Yoga — Customer Service
1-855-793-3100
ALO Yoga — Customer Service Email
ALO Yoga — Customer Service / Accessibility Email
ALO Yoga — Legal Email
ALO Yoga — Text Support
1-424-567-8133
ALO also operates physical retail stores and yoga studios in different markets. Its studio network offers yoga and mindful-movement classes, with locations including Williamsburg in Brooklyn and Georgetown in Washington, D.C.
How to File a Complaint Against ALO Yoga
Step 1 — Contact ALO Customer Service
For complaints involving an order, product, payment, shipping, return, exchange, or customer-service issue, first contact ALO at 1-855-793-3100 or support@aloyoga.com.
Step 2 — Provide Order Information
Provide your order number, product name, purchase date, shipping information, and any other details needed to identify the transaction.
Step 3 — Explain the Complaint Clearly
Describe the problem, including issues involving product quality, incorrect items, damaged merchandise, shipping, billing, returns, exchanges, or customer service.
Step 4 — Provide Supporting Documentation
Keep copies of receipts, order confirmations, photographs, tracking information, emails, screenshots, and other relevant documentation.
Step 5 — Request a Resolution
Clearly explain the resolution you are seeking, such as a replacement, exchange, refund, correction, or investigation.
Step 6 — Follow Up With ALO
If the issue is not resolved, follow up through the same customer-service channel and reference your previous communication.
Step 7 — Escalate the Matter
If necessary, request escalation to an appropriate customer-service or management team.
Step 8 — Contact the Appropriate Consumer Protection Agency
For serious unresolved consumer issues, customers may consider contacting the appropriate state or federal consumer-protection authority depending on the nature of the complaint.
Step 9 — Consider Further Legal or Regulatory Action
If a significant matter cannot be resolved through ALO and the appropriate consumer-protection channels, customers may consider obtaining independent legal advice or pursuing another appropriate legal or regulatory remedy. Keep all receipts, order records, photographs, correspondence, and complaint documentation before escalating the matter.
