Airbnb
Airbnb
Airbnb, Inc. is a global travel and hospitality technology company headquartered in San Francisco, California. The company operates a digital marketplace connecting guests with hosts offering homes, apartments, rooms, vacation rentals, experiences, and other travel-related services. Airbnb was created in 2007, when Brian Chesky and Joe Gebbia hosted three guests in their San Francisco apartment, and the company later expanded into one of the world’s largest global travel platforms.
Airbnb has grown far beyond its original home-sharing concept. Current company information reports 5.5 million+ hosts, more than 9 million active listings, listings in 150,000+ cities and towns, and activity across 220+ countries and regions. Airbnb says hosts have welcomed more than 2.5 billion guest arrivals over the platform’s history.
Airbnb remains an independent publicly traded company. Co-founder Brian Chesky serves as Chief Executive Officer and Chairman. For 2025, Airbnb reported approximately $12.24 billion in revenue, $2.51 billion in net income, and approximately 8,200 employees. The company also relied on around 13,000 third-party workers to support much of its global community-support operation.
Airbnb, Inc.
888 Brannan Street
San Francisco, CA 94103
United States
Airbnb’s 2025 Form 10-K and current Terms both identify 888 Brannan Street, San Francisco as the company’s principal executive and U.S. contracting address.
888 Brannan Street
San Francisco, CA 94103
This remains Airbnb’s main corporate headquarters and is also used by multiple U.S. Airbnb legal entities.
For major U.S. legal and contractual correspondence
Airbnb, Inc.
888 Brannan Street
San Francisco, CA 94103
Airbnb Payments, Inc. also lists
888 Brannan Street
San Francisco, CA 94103
Current Payments Terms publish 844-234-2500 for Airbnb Payments matters.
Airbnb previously operated from other San Francisco offices during its startup period, but current SEC filings and legal terms consistently identify 888 Brannan Street as the principal headquarters.
415-728-0108
Airbnb’s current Form 10-K lists this as the registrant telephone number for the San Francisco principal executive office.
415-800-5959
Airbnb’s current Help Center identifies this as a verified number customers can call for support.
888 Brannan Street, San Francisco, CA 94103
888 Brannan Street, San Francisco, CA 94103
Airbnb does not publish one universal general Customer Service email.
Privacy: dpo@airbnb.com
Arbitration Opt-Out: arbitration.opt.out@airbnb.com.
Travel Technology, Hospitality Marketplace, Vacation Rentals, Experiences and Online Travel Services
2007
Approximately 8,200 employees as of December 31, 2025.
9M+ active listings, 5.5M+ hosts, 150K+ cities and towns, 220+ countries and regions.
Airbnb does not publish public walk-in headquarters hours.
Support is provided digitally and by telephone.
Airbnb allows guests to book houses, apartments, cabins, rooms, villas, and other accommodations offered by hosts.Listings vary widely in price, size, amenities, cancellation policies, and local rules.
Vacation homes and short-term rentals form the core of Airbnb’s marketplace.Guests can filter by property type, location, dates, amenities, guest capacity, price, and other preferences.
Airbnb supports longer reservations, including qualifying stays of 28 nights or more.Special payment, cancellation, and contracting terms can apply to extended stays.
Airbnb allows hosts to offer activities and experiences to travelers.These can include cultural activities, food-related experiences, outdoor activities, workshops, tours, and other hosted events.
Airbnb has expanded beyond stays and experiences into bookable services in supported markets.Services can include offerings delivered by qualified providers and are subject to applicable host requirements.
Current Airbnb Terms identify Airbnb Beyond entities for booking or offering Services and Experiences in applicable jurisdictions.
Property owners and eligible operators can list accommodations on Airbnb, set pricing and availability, create house rules, communicate with guests, and manage reservations.
Hosts can invite co-hosts to help manage listings, guest communication, calendars, and other responsibilities.Full-access and limited-access permissions vary depending on the listing type.
Airbnb’s Co-Host Network helps eligible hosts connect with experienced local co-hosts in supported countries.Co-hosts can provide full-service or selected hosting assistance.
The Airbnb app supports search, booking, messaging, hosting, reservation management, payments, check-in information, reviews, and support.
Guests and hosts can communicate through Airbnb’s in-platform messaging tools before and during reservations.Airbnb recommends contacting the host or guest directly as a first step for many reservation problems.
The Resolution Center allows hosts and guests to request or send money for eligible reservation-related matters.Requests generally must be started within 60 days after checkout or the end of the service or experience.
Airbnb Payments processes qualifying guest payments, host payouts, and other platform transactions.The responsible payment entity depends on the customer’s location and the transaction.
Hosts receive payouts according to Airbnb’s payment schedule and their configured payout method.Timing can vary depending on the reservation, banking system, currency, and account verification.
Airbnb offers protection-related programs associated with stays and hosting.The exact guest and host protections, exclusions, and claim requirements should be reviewed for the relevant reservation.
Guests and hosts can leave reviews after eligible reservations.Airbnb’s review system is intended to create accountability and provide future users with information about previous stays and hosting experiences.
Airbnb uses identity-verification tools to support trust and safety.Verification requirements can vary by account, location, reservation type, and legal requirements.
Airbnb provides support channels for urgent safety concerns associated with a reservation.Life-threatening emergencies should always be directed to local emergency services first.
Eligible guests may be offered travel-insurance or protection products depending on location.These products can be provided by external insurance partners and have separate terms.
Airbnb offers gift cards in eligible markets that can be applied to qualifying reservations according to the applicable gift-card terms.
Airbnb supports work-related travel through tools that allow eligible organizations and travelers to manage business stays.
415-728-0108
Current SEC-listed corporate number.
415-728-0108
415-728-0108
415-728-0108
415-800-5959.
415-800-5959
844-234-2500
Airbnb’s U.S. privacy and payments materials publish this number for qualifying privacy and payment-related matters.
844-234-2500
844-234-2500
dpo@airbnb.com.
Airbnb does not operate a conventional general consumer sales phone line.
No single billing-only number is published for every transaction.Customers should use general Support or the applicable Payments contact.
Airbnb routes host support through its general Support system.
415-800-5959
415-800-5959
There is no dedicated Resolution Center phone number.Use the online Resolution Center and Airbnb Support.
cohosts@airbnb.com for qualifying Co-Host Network eligibility matters.
Airbnb operates through multiple international entities and offices, but no single regional-office phone number covers all markets.
Country-specific support options vary.
U.S. general support
+1-415-800-5959
Airbnb does not replace local emergency services.For immediate danger, call the local police, fire department, or emergency medical service first, then report the incident to Airbnb.
Airbnb Investor Relations uses its official investor website rather than prominently publishing one universal public IR phone line.
Investor Relations
Airbnb media matters are primarily handled through Airbnb Newsroom and corporate communications.
No universal applicant HR phone number is publicly promoted.
Bookings are primarily completed through Airbnb.com or the Airbnb app rather than a telephone reservation center.
For most guest or host problems, begin by opening the reservation and contacting the other party through Airbnb Messages. Airbnb itself states that messaging the host or guest is usually the quickest way to resolve routine reservation issues. If that does not work, go to the Help Center, select the reservation or issue, and choose Contact Us to reach support by message or chat.
Customers can also call +1-415-800-5959. Airbnb specifically advises users who receive a suspicious inbound call claiming to be from Airbnb to hang up and independently dial this number. When speaking with support, keep your reservation code, account email, listing name, host or guest name, travel dates, payment information, screenshots, photos, and previous case number ready.
If the dispute involves money, damaged or missing amenities, agreed refunds, or eligible reservation expenses, use Airbnb’s Resolution Center in addition to Customer Support. Eligible requests generally must be submitted within 60 days of checkout or the end of the service or experience.
Airbnb complaints can involve reservations, cancellations, refunds, host or guest conduct, inaccurate listings, damaged property, payment disputes, discrimination, safety, account restrictions, experiences, services, privacy, or platform decisions. Before escalating, gather the reservation code, listing URL, travel dates, messages, receipts, photographs, screenshots, payment records, and all prior support case numbers.
Begin through https://www.airbnb.com/help or call 415-800-5959. Open the specific reservation when possible so the support representative can immediately see the booking history, messages, payment information, and previous case activity. Explain the complaint clearly and request a case number.
Reservation issues should be routed through booking support, payment problems through Airbnb Payments, privacy complaints through dpo@airbnb.com, and money disputes between hosts and guests through the Resolution Center where applicable. Using the correct specialized route helps Airbnb assign the case to the appropriate team.
If the initial support representative does not resolve the complaint, ask for the case to be escalated. Provide the existing case number and explain exactly what remains unresolved. For complex safety, cancellation, reimbursement, or account-enforcement matters, request review by the relevant specialized team rather than repeatedly opening new general-support cases.
Airbnb’s Help Center provides written messaging and case support. Keep all communication inside the official platform whenever possible so there is a documented timeline. Include supporting photos, receipts, host or guest messages, and screenshots. If Airbnb provides a written decision, save a copy before escalating further.
For a serious unresolved corporate matter, correspondence may be directed to Airbnb, Inc., 888 Brannan Street, San Francisco, CA 94103. Include your full name, account email, reservation code, case numbers, dates, and a concise chronological explanation. Airbnb’s current Terms identify this address for the main U.S. contracting entities.
Payment-related complaints can be directed through Airbnb Payments, while privacy issues can be sent to Airbnb, Inc., Legal Privacy, 888 Brannan Street, San Francisco, CA 94103 or dpo@airbnb.com. Formal pre-arbitration disputes must follow the individualized notice procedure specified in Airbnb’s Terms.
The correct regulator depends on the complaint. Privacy issues may fall under state or national privacy authorities, payment-service complaints may involve financial regulators, discrimination complaints may involve housing or civil-rights authorities, and local rental or host conduct issues can involve municipal or state agencies. Travelers outside the U.S. should use the regulator governing their local Airbnb contracting entity.
For unresolved card charges, refunds, or unauthorized payments, a guest may contact the card issuer after attempting resolution through Airbnb. General consumer complaints can also be submitted to the relevant state Attorney General, consumer-protection agency, or other authority. Preserve the reservation terms, cancellation policy, payment records, photos, and Airbnb’s written decisions.
Airbnb’s current U.S. Terms provide a two-stage dispute process involving mandatory pre-arbitration notice and good-faith informal negotiation, followed by arbitration if the issue remains unresolved, subject to applicable exceptions such as small-claims court. The current Terms require an individualized written Pre-Dispute Notice at least 30 days before arbitration. Anyone considering this route should carefully review the version of Airbnb’s Terms governing their reservation and jurisdiction.
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