Slim Chickens
Slim Chickens
Slim Chickens is an American fast-casual and quick-service chicken restaurant brand founded in Fayetteville, Arkansas, in 2003 by Tom Gordon and Greg Smart. The first restaurant opened on February 17, 2003, with a menu built around fresh, hand-breaded chicken tenders, wings, house-made dipping sauces, and Southern hospitality. The concept later expanded beyond Arkansas, opened its first franchise location in 2013, and entered the United Kingdom in 2018.
Today, Slim Chickens operates as an international restaurant franchise with nearly 300 restaurants worldwide, including more than 80 restaurants outside the United States. The company’s international footprint extends across North America, Europe, Asia, and the Middle East, and its development pipeline includes more than 750 additional restaurants. Its menu has also expanded significantly to include sandwiches, wraps, chicken and waffles, mac bowls, salads, jar desserts, family meals, catering, and grilled options.
Slim Chickens remains founder-led. Tom Gordon serves as Chief Executive Officer, Greg Smart serves as Chief Brand Officer, and Christina Vaughan is President and Chief Operating Officer. In 2019, founders Gordon and Smart brought 10 Point Capital into the business as a minority investment partner to accelerate expansion while the founders remained active leaders.
Slim Chicken’s Development Company, LLC
234 E. Millsap Road
Fayetteville, AR 72703
United States
Slim Chickens’ current franchise-support materials and Privacy Center both identify this Fayetteville address for corporate and franchise correspondence.
The main corporate and franchise-development office operates from
234 E. Millsap Road
Fayetteville, AR 72703
This location supports executive leadership, franchise development, operations, marketing, brand management, training, legal administration, and other corporate functions.
Slim Chickens currently uses the same Fayetteville address for official privacy and franchise correspondence
234 E. Millsap Road
Fayetteville, AR 72703
Individual Slim Chickens restaurants operate at separate local addresses and should be contacted directly for order-specific issues. Current restaurant addresses and local details are available through the brand’s official Locations directory.
479-935-4444
This number is published by Slim Chickens for corporate, privacy, and franchise-related contact.
Slim Chickens does not prominently publish one universal nationwide consumer Customer Service phone number.
Restaurant and order complaints should generally begin with the local restaurant or official Guest Support system.
234 E. Millsap Road, Fayetteville, AR 72703
234 E. Millsap Road, Fayetteville, AR 72703
General: info@slimchickens.com
Rewards: rewards@slimchickens.com
Nutrition: Susan@slimchickens.com.
Quick-Service Restaurants, Fast-Casual Restaurants, Chicken Restaurants and Franchising
2003
Tom Gordon and Greg Smart.
Nearly 300 restaurants worldwide
including:
80+ international restaurants
with more than:
750 restaurants in development.
Founder-led private company with 10 Point Capital as a minority investment partner.
Slim Chickens does not prominently publish public walk-in hours for its Fayetteville corporate office.
Careers: https://www.slimchickens.com/careers
Franchising: https://slimchickensfranchise.com/
Chicken tenders are the core Slim Chickens product. The brand emphasizes fresh chicken, hand breading, cooked-to-order preparation, and a wide selection of dipping sauces that allow customers to customize the meal.
Slim Chickens serves cooked-to-order wings with multiple sauces and flavor options. Wings are available as individual meals, group orders, and larger combinations depending on the restaurant.
Slim Chickens has built a major part of its identity around its sauce selection. Current franchise materials describe approximately 14 signature dipping sauces, providing customers with more customization than a traditional limited-menu chicken concept.
The menu includes chicken sandwiches prepared with fried or grilled chicken, toppings, sauces, and buns. Recipes vary between classic offerings and specialty promotional items.
Slim Chickens offers wraps combining chicken with vegetables, cheeses, sauces, and other ingredients. These provide a portable alternative to traditional tender meals.
Chicken and waffles is one of Slim Chickens’ Southern-inspired menu categories. The product combines seasoned chicken with waffles and is positioned as both a comfort-food and all-day meal option.
Tender Mac Bowls combine chicken tenders with macaroni and cheese and other toppings. This category extends the brand beyond traditional chicken baskets into more substantial bowl-style meals.
Slim Chickens offers salads topped with grilled or fried chicken and other ingredients. Salad options allow customers to choose a meal that is different from the brand’s fried chicken and sandwich categories.
Grilled chicken products provide an alternative to breaded chicken. Depending on the menu item, grilled chicken can appear in salads, wraps, sandwiches, and other dishes.
The menu includes Southern-inspired sides such as fries, mac and cheese, coleslaw, fried pickles, and other rotating options. Availability can vary by location and market.
Jar Desserts are a distinctive Slim Chickens dessert category and have become strongly associated with the brand. Flavors can vary by location and promotional cycle.
Slim Chickens also offers shakes and other sweet products in addition to Jar Desserts. These products support both individual meals and dessert-focused visits.
Kids Meals provide smaller portions suitable for younger guests. Menu combinations generally include chicken, a side, and a drink depending on the current restaurant offering.
Family Meals combine larger portions of chicken, sides, sauces, and related items for households or groups.
Slim Chickens provides catering for workplaces, schools, events, sports teams, parties, and other group occasions. Menu availability and ordering requirements vary by restaurant.
Customers can order through SlimChickens.com or the Slim Chickens mobile app for pickup and participating delivery services.
Slims Rewards allows members to earn points on qualifying purchases. The current program awards 1 point per pre-tax dollar, and every 50 points converts into a $4 reward. Members can also receive sign-up, birthday, and referral offers.
Slim Chickens sells physical and electronic gift cards. Guest Support provides assistance for card purchases and balance-related questions.
Slim Chickens actively awards franchise development opportunities in the United States and international markets. Current franchise materials report nearly 300 open restaurants and more than 750 in development.
479-935-4444
479-935-4444
479-935-4444
479-935-4444.
Slim Chickens does not publish one universal nationwide guest-service phone line.Local restaurant issues should begin with the restaurant or official Guest Support form.
No separate universal support number is currently promoted.
No verified universal toll-free corporate or guest-support number is publicly listed.
No general consumer sales number is published.
No nationwide billing-only number is publicly listed.
Slim Chickens does not publish one universal regional-office line.
Each restaurant has its own local contact information where available.
The brand operates internationally, but does not publish one universal global Customer Service number.
No corporate emergency or after-hours line is publicly listed.
Not applicable.
Slim Chickens is privately held.
Slim Chickens routes media inquiries through its Guest Support and corporate communication channels rather than publishing a permanent public media number.
No universal public HR number is listed.Careers inquiries should use the official Careers platform.
Not generally applicable.
Catering and group orders should be arranged through participating restaurants.
479-935-4444
Current franchise materials publish this number with the Fayetteville headquarters.
Email: rewards@slimchickens.com.
Email: Susan@slimchickens.com.
For a complaint about a specific meal, delivery, incorrect order, employee interaction, refund, or restaurant experience, contact the Slim Chickens restaurant involved first. The official Guest Support page specifically recommends calling the store directly for online-order problems or using the Restaurant Feedback and Order Assistance process. Keep your receipt, restaurant location, order time, order number, and photographs of incorrect or damaged food ready when contacting the store.
If the restaurant does not resolve the matter, use the Slim Chickens Guest Support form or contact the company at info@slimchickens.com. Rewards and app complaints should go to rewards@slimchickens.com because the loyalty team can review account, login, missing-point, and offer issues more efficiently than restaurant staff.
For corporate or franchise matters, call 479-935-4444 or write to 234 E. Millsap Road, Fayetteville, AR 72703. This is the current corporate address and verified telephone contact used in Slim Chickens franchise and privacy materials.
Complaints may involve incorrect orders, food quality, employee behavior, delivery, restaurant cleanliness, refunds, rewards, gift cards, accessibility, catering, or another Slim Chickens service. Before escalating, keep the receipt, order number, restaurant address, date and time, photographs where appropriate, payment information, app account details, and records of previous conversations.
Begin with the Slim Chickens restaurant that prepared the order or provided the service. Ask for the manager on duty and explain exactly what happened, what was purchased, and what resolution you are requesting. Local management can often resolve missing-item, food-quality, refund, delivery, and customer-service complaints immediately.
If the problem is specialized, use the appropriate channel. Rewards and app issues should be sent to rewards@slimchickens.com, nutrition questions can use Susan@slimchickens.com, while gift-card, catering, and restaurant-feedback issues should use the relevant option in Guest Support.
If the first store employee cannot resolve the complaint, request review by the General Manager, franchise operator, or senior restaurant manager. Provide the receipt, photographs, prior employee names, and details of what has already been offered or refused.
Submit a written complaint through the official Slim Chickens Contact Us or Guest Support system. Include the restaurant, date, order number, contact information, details of previous conversations, and your requested resolution. Written submission creates a documented record that can be routed to franchise or corporate operations.
For an unresolved serious issue, write to Slim Chicken’s Development Company, LLC, 234 E. Millsap Road, Fayetteville, AR 72703, or call 479-935-4444. Explain the complete complaint history and include copies of receipts, correspondence, photographs, and any Guest Support reference information.
Privacy issues should be directed through the Slim Chickens Privacy Center using info@slimchickens.com or the corporate phone number. Rewards, accessibility, and digital-account complaints should use the dedicated rewards support channel so the appropriate technical or loyalty team can review the issue.
Food-safety and sanitation complaints can be reported to the local or state health department responsible for the restaurant. Accessibility complaints may involve appropriate disability-rights authorities, while workplace matters may be handled by relevant labor agencies. Use the regulator connected to the exact type of complaint.
For unresolved payment disputes, contact the card issuer or payment provider and provide receipts and correspondence. General consumer complaints may also be filed with the relevant state Attorney General or consumer-protection agency. If the restaurant is franchised, clearly identify the local legal operator in any external complaint.
For a serious unresolved legal dispute, review the applicable Slim Chickens terms, transaction conditions, franchise agreement if relevant, and state law before pursuing arbitration or litigation. Preserve receipts, photographs, written complaints, responses, and proof that corporate escalation was attempted. Seek qualified legal advice when significant financial loss, injury, or contractual rights are involved.
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