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- Sam’s Club
About Sam’s Club
Sam’s Club (legally operating as Sam’s West, Inc.) is a division of Walmart Inc. and one of the largest membership-only warehouse club retailers in the United States, operating approximately 600 clubs across 44 U.S. states, Puerto Rico, and the U.S. Virgin Islands. Founded on April 7, 1983, in Midwest City, Oklahoma by Walmart founder Sam Walton — named in his honor — Sam’s Club was built on the warehouse club concept pioneered by Costco and Price Club, offering members access to bulk quantities of groceries, electronics, home goods, apparel, tires, pharmacy, and services at wholesale pricing in exchange for an annual membership fee. Sam’s Club is led by President and CEO Latriece Watkins, who became the first African American woman to lead the brand when she assumed the role effective February 1, 2026, succeeding Chris Nicholas who transitioned to lead Walmart International.
Sam’s Club has evolved into a major growth engine for Walmart, generating $90.2 billion in net sales in fiscal year 2025 — approximately 13% of Walmart’s total consolidated net revenue — and posting 4% comparable sales growth and a remarkable 23% eCommerce growth in Q4 FY2026, along with 6.1% membership income growth in the same quarter. Sam’s Club competes directly with Costco Wholesale and BJ’s Wholesale Club, and its ongoing strategy centers on Member’s Mark private label expansion, premium merchandising improvements, and technology-driven member experiences like the Scan & Go checkout system. The company’s headquarters is located at 2101 SE Simple Savings Drive in Bentonville, Arkansas — the same northwest Arkansas city that serves as the global home base of Walmart Inc.
Quick Information
Industry
Membership-Only Warehouse Club Retail
Founded
April 7, 1983, Midwest City, Oklahoma
Number of Employees
Approximately 100,000+ associates across all clubs and the Bentonville corporate campus
Corporate Office Hours
Member Services available Monday through Saturday 7:00 AM – 11:00 PM CST, Sunday 10:00 AM – 8:00 PM CST. Corporate office hours are Monday through Friday, 8:00 AM to 5:00 PM CST.
support@samsclub.com — member support and general inquiries
consumerprivacy@wal-mart.com — privacy and data requests
sam@samsclub.com — general customer correspondence
Website
www.samsclub.com
Contact Page
www.samsclub.com/help
Parent Company Website
corporate.walmart.com
Careers Page
careers.samsclub.com
Products & Services
Sam’s Club delivers a full warehouse club product and services experience built around bulk value purchasing, exclusive member pricing, and a curated assortment covering every major household and business need — all anchored by its rapidly expanding Member’s Mark private label brand. Their full range of products and services includes:
- Groceries & Fresh Food — bulk-packaged fresh produce, meat, seafood, dairy, bakery, deli, and pantry staples at warehouse pricing, including same-day grocery delivery available at most clubs
- Member’s Mark — Sam’s Club’s exclusive private label brand covering food, household products, personal care, apparel, and more; one of the fastest-growing private label programs in American retail, with Latriece Watkins prioritizing further expansion in 2026
- Electronics — TVs, laptops, tablets, smartphones, smart home devices, cameras, and accessories from leading brands at member-exclusive pricing
- Home Goods & Furniture — home furnishings, mattresses, seasonal décor, storage, and kitchen products in bulk and single-unit formats
- Appliances — refrigerators, washers, dryers, dishwashers, and kitchen appliances from major brands
- Pharmacy — in-club pharmacy services with deeply discounted generic and brand-name prescription pricing; Sam’s Club Rx is among the most competitive pharmacy programs in retail
- Optical — in-club optical center services including eye exams and eyeglasses at member pricing
- Tires & Battery — tire installation, balancing, rotation, and battery replacement services through the Sam’s Club Tire & Battery Center
- Fuel — member-exclusive gas station pricing at Sam’s Club Fuel Centers available at most locations
- Scan & Go — Sam’s Club’s proprietary mobile checkout technology that allows members to scan and pay for items on their smartphone as they shop, skipping traditional checkout entirely; a major competitive differentiator vs. Costco
- Sam’s Club+ Membership — the premium membership tier ($50/year) offering free shipping, cash rewards on purchases, early shopping hours, free curbside pickup, and enhanced fuel savings
- eCommerce & Curbside Pickup — online ordering at samsclub.com with club curbside pickup, same-day delivery, and direct shipping; eCommerce grew 23% year-over-year in Q4 FY2026
- Business Membership — bulk purchasing and account management options for small and mid-size businesses through Sam’s Club’s business membership tier
Corporate Phone Numbers
Main Member Services Number (Toll-Free)
1-888-746-7726 — primary Sam’s Club member services line for all membership inquiries, billing, account management, product questions, and general support. Available Monday through Saturday 7:00 AM to 11:00 PM CST, Sunday 10:00 AM to 8:00 PM CST.
Sam’s Club Personal Credit Card Customer Service
1-800-964-1917 — dedicated customer service for Sam’s Club Personal Credit Card inquiries, billing disputes, and account management.
Sam’s Club Business Credit Card Customer Service
1-800-203-5764 — dedicated customer service for Sam’s Club Business Credit Card accounts.
Sam’s Club Credit (Synchrony Bank)
1-866-220-0254 — Sam’s Club credit card services through Synchrony Bank.
Member’s Mark Customer Service
1-888-301-0332 — dedicated customer service line for Member’s Mark private label product inquiries and quality issues.
International Calls
614-534-1997 — direct line for international callers outside the United States.
Corporate Headquarters Phone
479-277-7000 — main Sam’s Club corporate headquarters switchboard at 2101 SE Simple Savings Drive, Bentonville, Arkansas. Available Monday through Friday during regular business hours.
Corporate Fax Number
479-277-1830 — corporate fax line for formal document submissions and written correspondence.
How to Reach a Real Person at Sam’s Club
The fastest way to speak with a live Sam’s Club associate is to call 1-888-746-7726. This line is available Monday through Saturday from 7:00 AM to 11:00 PM CST and Sunday from 10:00 AM to 8:00 PM CST. When the automated system answers, it will ask for your membership number or associated phone number. After verification, listen to the menu options — typically 1 for membership, 2 for orders and delivery, 3 for credit card services, and 4 for general inquiries. To reach a live associate directly, press 0 at any menu prompt or say “representative.” For the shortest wait times, calling on weekday mornings before 9:00 AM CST is strongly recommended.
You can also reach Sam’s Club member services through live chat at samsclub.com — navigate to the Help Center and select the chat option to connect with a live associate during business hours. For written inquiries and formal complaint documentation, email support@samsclub.com or sam@samsclub.com with your membership number, the club location, and a detailed description of your issue. Sam’s Club is also responsive through its @SamsClub account on X (Twitter) and through the official Sam’s Club Facebook page for public complaint escalations.
Sam’s Club Headquarters & Corporate Office Address
Sam’s Club operates its principal corporate headquarters at 2101 SE Simple Savings Drive in Bentonville, Arkansas — the same northwest Arkansas city that serves as the worldwide headquarters of Walmart Inc., Sam’s Club’s parent company. The “Simple Savings Drive” street address is itself a nod to Sam’s Club’s founding value proposition of delivering simple, meaningful savings to its members through the warehouse club model. The Bentonville campus houses Sam’s Club’s CEO and full executive leadership team, membership strategy, merchandising, eCommerce, technology, marketing, finance, and all major corporate support functions. Sam’s Club shares portions of its corporate campus infrastructure with Walmart Inc., given its status as a wholly owned division. The campus is situated in Bentonville’s rapidly growing corporate district, which has transformed northwest Arkansas into one of the most significant retail industry hub cities in the United States.
Sam’s Club — Corporate Headquarters
2101 SE Simple Savings Drive
Bentonville, Arkansas 72716
United States
Sam’s West, Inc. — Registered Address (Suite Reference)
2101 SE Simple Savings Drive, Stop 745
Bentonville, Arkansas 72716-0745
United States
Walmart Inc. — Global Parent Company Headquarters
702 SW 8th Street
Bentonville, Arkansas 72716
United States
For all formal written member complaints, escalated billing disputes, and legal correspondence, write to Sam’s West, Inc., 2101 SE Simple Savings Drive, Bentonville, Arkansas 72716, Attn: Member Services. Include your full name, membership number, the club location, date of incident or purchase, a detailed description of your complaint, all prior contacts made, and the specific resolution you are requesting.
How to File a Complaint Against Sam’s Club
Step 1 — Speak With the Club Manager On-Site
For in-club complaints involving product quality, associate conduct, checkout issues, or membership problems, address your concern directly with the Club Manager or Assistant Club Manager at the Sam’s Club location where the issue occurred. Club managers have authority to approve exception returns, resolve membership disputes, issue credits, and address service failures on the spot. This is always the fastest and most effective first step.
Step 2 — Call Member Services at 1-888-746-7726
If your complaint cannot be resolved at the club level, call Sam’s Club Member Services at 1-888-746-7726. Have your membership number, the club location, and the date of the incident ready. Ask the representative to formally log your complaint and provide a case reference number for tracking and follow-up. Lines are available Monday through Saturday 7:00 AM to 11:00 PM CST, Sunday 10:00 AM to 8:00 PM CST.
Step 3 — Submit a Formal Written Complaint
Email support@samsclub.com or sam@samsclub.com. Include your full name, membership number, club location, date of incident or purchase, a detailed description of the issue, all prior contacts made, and the specific resolution you are requesting. Written email submissions create a documented paper trail for escalation.
Step 4 — Use the Sam’s Club Online Help Center
Submit a formal complaint through the Sam’s Club Help Center at samsclub.com/help. The Help Center allows members to submit complaints, request refunds, report missing deliveries, dispute charges, and initiate escalation cases online.
Step 5 — Request Escalation to a Supervisor or Regional Manager
If the first representative cannot resolve your complaint, ask immediately to be escalated to a supervisor or the Member Resolution team. Supervisors have broader authority to approve refunds, reverse membership charges, override standard return policies, and coordinate with club management.
Step 6 — Write to the Corporate Office
For formally unresolved complaints, write to Sam’s West, Inc., 2101 SE Simple Savings Drive, Bentonville, Arkansas 72716, Attn: Member Services. Include all prior contacts, case numbers, receipts, photos, and supporting documents, along with the specific resolution you are requesting.
Step 7 — File a BBB Complaint
File a public complaint with the Better Business Bureau at www.bbb.org. Sam’s Club holds an A rating with the BBB and a formal complaint filing typically prompts an escalated corporate response from Sam’s Club’s member relations team within 14 days.
Step 8 — File a Complaint With the FTC
For complaints involving deceptive membership billing, unauthorized charges, misleading advertising, or failure to honor cancellation requests, file a complaint with the Federal Trade Commission at ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).
Step 9 — Contact Your State Attorney General
For widespread billing fraud, deceptive contract terms, or unfair membership cancellation practices, file a complaint with your state Attorney General’s consumer protection division. State AGs have jurisdiction over consumer protection law and can investigate deceptive retail membership practices
