Fry’s Food Stores
About Fry’s Food Stores
Fry’s Food Stores is a major supermarket chain serving customers throughout Arizona. The company provides groceries, fresh food, pharmacy services, fuel, household products, digital shopping, delivery, pickup, and other retail services.
Fry’s Food Stores is a division of The Kroger Co., one of the largest grocery retailers in the United States. Fry’s operates supermarkets throughout Arizona and is known for combining traditional grocery shopping with pharmacy, fuel, online ordering, delivery, and loyalty programs.
Quick Information
Industry
Retail Grocery — Supermarkets, Pharmacy, Fuel & Household Products
Founded
1960 — Fry’s Food Stores was founded in Arizona by Donald Fry.
Parent Company
The Kroger Co.
Number of Employees
Fry’s Food Stores does not publish a separate current employee count. Employees are part of The Kroger Co.’s overall workforce, which includes hundreds of thousands of associates across its grocery businesses.
Corporate Office Hours
Monday–Friday during regular corporate business hours. Individual store, pharmacy, fuel-center, and customer-service hours vary by location.
customer.service@kroger.com — Kroger Customer Service.
Fry’s does not maintain a separate publicly listed general customer-service email; customer inquiries are generally handled through Fry’s/Kroger customer-service channels.
Website
Corporate Website
Customer Service
1-800-576-4377 — Fry’s/Kroger Customer Service
Careers Page
Products & Services
Fry’s Food Stores offers a broad selection of grocery, household, pharmacy, and convenience products and services, including:
- Groceries — Pantry staples, packaged foods, beverages, snacks, canned goods, and everyday grocery products.
- Fresh Produce — Fresh fruits, vegetables, herbs, and seasonal produce.
- Meat Department — Fresh beef, poultry, pork, prepared meats, and specialty cuts.
- Seafood — Fresh and frozen seafood products.
- Deli — Deli meats, cheeses, prepared foods, salads, sandwiches, and party trays.
- Bakery — Fresh bread, cakes, pastries, cookies, desserts, and custom bakery products.
- Prepared Foods — Ready-to-eat meals and convenient food options.
- Natural & Organic Foods — Natural, organic, and specialty grocery products.
- International Foods — Products and ingredients from different cuisines and cultures.
- Wine & Beer — Alcoholic beverages available at locations where permitted by law.
- Pharmacy — Prescription medications, vaccinations, health products, and pharmacy services at participating locations.
- Health & Beauty — Personal-care products, cosmetics, vitamins, and health-related household products.
- Household Products — Cleaning supplies, paper products, laundry products, and other household essentials.
- Baby Products — Baby food, diapers, wipes, formula, and related products.
- Pet Products — Pet food, treats, supplies, and accessories.
- Fuel Centers — Fuel stations and fuel-related customer programs at participating locations.
- Online Grocery Shopping — Online ordering through Fry’s digital shopping platform.
- Pickup — Grocery pickup services for eligible online orders.
- Delivery — Home delivery for eligible grocery orders and locations.
- Digital Coupons — Digital coupons and personalized savings through the Fry’s/Kroger digital account.
- Fry’s Plus Card — Loyalty program providing member pricing and personalized savings.
- Kroger Boost — Membership program offering additional delivery and grocery benefits where available.
- Gift Cards — Grocery, restaurant, entertainment, and other gift-card options.
- Money Services — Selected financial and money-service options at participating locations.
Fry’s combines supermarket shopping with pharmacy, fuel, digital ordering, pickup, delivery, and loyalty services to serve customers throughout Arizona.
Corporate Phone Numbers
Main Customer Service Number
1-800-576-4377 — Fry’s Food Stores / Kroger Customer Service.
Customer Service
1-800-576-4377 — General assistance for shopping, orders, accounts, rewards, pickup, delivery, and other customer-service issues.
Online Shopping Support
Customers can use Fry’s online customer-service resources for questions involving online grocery orders, pickup, delivery, substitutions, refunds, and digital accounts.
Pharmacy
Pharmacy phone numbers vary by individual Fry’s location. Customers should use the store locator to obtain the direct number for a specific pharmacy.
Fuel Center
Fuel-center phone numbers and operating hours vary by location.
How to Reach a Real Person at Fry’s Food Stores
For general questions or complaints, customers can call 1-800-576-4377 and request assistance with their Fry’s Food Stores issue.
For a problem involving a particular store, customers should have the store location, date and approximate time of their visit, receipt information, and details of the issue available.
For online grocery orders, provide the order number, delivery or pickup information, affected products, and any relevant payment or refund information.
For pharmacy-related questions, customers should contact the pharmacy directly at the specific Fry’s location.
For corporate matters involving the parent company, customers can contact The Kroger Co. through its corporate channels.
Fry’s Food Stores / Kroger Headquarters & Corporate Office Address
Fry’s Food Stores — Arizona Division
Fry’s Food Stores
500 S. 99th Ave.
Tolleson, AZ 85353
United States
Parent Company
The Kroger Co.
Fry’s Food Stores — Main Website
Fry’s Food Stores — Customer Service
1-800-576-4377
Fry’s Food Stores — Customer Service Email
Kroger — Corporate Website
Kroger — Main Corporate Headquarters
1014 Vine Street
Cincinnati, OH 45202
United States
Fry’s Food Stores — Careers
Fry’s Food Stores operates as part of The Kroger Co. and maintains a large supermarket presence throughout Arizona, with stores offering grocery, pharmacy, fuel, pickup, delivery, and other services.
How to File a Complaint Against Fry’s Food Stores
Step 1 — Contact the Store Manager
For a complaint involving a specific Fry’s location, first speak with the Store Manager or manager on duty and explain the issue.
Step 2 — Contact Fry’s Customer Service
If the store cannot resolve the issue, contact Fry’s/Kroger Customer Service at 1-800-576-4377.
Step 3 — Provide Store and Transaction Information
Provide the store location, date and approximate time of your visit, receipt number, order number, product information, and other relevant details.
Step 4 — Explain the Complaint Clearly
Describe the issue, including problems involving product quality, pricing, checkout, customer service, online orders, pickup, delivery, pharmacy services, or store conditions.
Step 5 — Provide Supporting Documentation
Keep copies of receipts, photographs, order confirmations, payment records, refund information, emails, and other relevant documentation.
Step 6 — Request a Resolution
Clearly explain the resolution you are seeking, such as a refund, replacement, exchange, correction, or investigation.
Step 7 — Follow Up With Customer Service
If the issue is not resolved, follow up with Customer Service and reference your previous communication.
Step 8 — Escalate the Matter
If necessary, request escalation to the appropriate Fry’s management or Kroger corporate customer-relations team.
Step 9 — Contact the Appropriate Regulatory Agency
For serious unresolved matters involving food safety, pharmacy services, consumer protection, or another regulated service, customers may consider contacting the appropriate state or federal regulatory authority.
Step 10 — Consider Further Legal or Regulatory Action
If a significant matter cannot be resolved through Fry’s, Kroger, and the appropriate regulatory channels, customers may consider obtaining independent legal advice or pursuing another appropriate legal or regulatory remedy. Keep all receipts, photographs, correspondence, and complaint documentation before escalating the matter.
