Fry’s Food Stores
About Fry’s Food Stores
Fry’s Food Stores is a major supermarket chain serving customers primarily throughout Arizona. The company operates under The Kroger Co. family of stores and offers groceries, fresh produce, meat and seafood, bakery products, deli foods, pharmacy services, fuel centers, household essentials, digital coupons, pickup, delivery, and other retail services. Fry’s is one of Kroger’s principal regional grocery banners in the Southwestern United States.
The business traces its history to 1954, when the original Fry’s grocery operation was established by members of the Fry family. Over time, the company expanded across Arizona and became part of Kroger through the broader Fred Meyer transaction. Today, Fry’s operates supermarkets under formats such as Fry’s Food & Drug, Fry’s Marketplace, Fry’s Signature, and Fry’s Mercado.
Fry’s Food Stores maintains its Arizona corporate operations in Tolleson, near Phoenix. The company’s operations include supermarket management, pharmacy, merchandising, distribution, e-commerce, supply chain, customer support, fuel programs, and store operations. Fry’s remains a regional operating division of The Kroger Co., which is headquartered in Cincinnati, Ohio.
Quick Information
Corporate Phone Number
623-936-2100
Customer Service Number
1-800-576-4377
Also written as:
1-800-KRO-GERS
Fry’s official Customer Service pages direct customers to this number for complex questions and support issues.
Corporate Office Address
Fry’s Food Stores
500 South 99th Avenue
Tolleson, AZ 85353
United States
Headquarters Address
Fry’s Food Stores
500 South 99th Avenue
Tolleson, AZ 85353
United States
This Tolleson location is consistently identified as Fry’s primary Arizona corporate office.
Fry’s does not prominently publish one universal customer service email address for all customer concerns.
Customers should use Fry’s official Contact Us system for written inquiries and complaints.
Industry
Supermarkets, Grocery Retail, Pharmacy, Fuel Retail, E-Commerce, Foodservice and Consumer Retail
Founded
1954
Fry’s Food Stores traces its history to the original grocery business established in 1954.
Number of Employees
Fry’s does not currently publish a precise standalone 2026 employee total on its official website.
Older corporate profiles have cited approximately 22,000 employees, but because the company’s store network and staffing levels change over time, this figure should be treated as an estimate rather than a current audited total.
Corporate Office Hours
Fry’s does not publicly list standard visitor hours for its Tolleson corporate office.
For Customer Service, Fry’s currently lists:
Monday to Friday: 7:00 AM to Midnight ET
Saturday to Sunday: 7:00 AM to 9:30 PM ET
Individual store hours vary by location.
Website
Investor Relations
Fry’s Food Stores is not separately publicly traded.
Its parent company, The Kroger Co., is publicly traded on the New York Stock Exchange under the ticker symbol KR.
Investor Relations:
Careers Page
https://www.krogerfamilycareers.com/
Fry’s employment opportunities are listed through Kroger’s family careers platform and include store, pharmacy, distribution, management, technology, logistics, and corporate positions.
Fry’s Food Stores Products & Services
Fry’s Food Stores provides full-service grocery retail with a broad assortment of food, household, pharmacy, fuel, and digital shopping services. Its product mix includes Kroger private-label brands, national brands, fresh food departments, specialty products, and everyday household essentials.
Fresh Produce
Fry’s carries fresh fruits and vegetables for everyday household grocery needs.
Customers can shop for seasonal produce, organic items, packaged vegetables, salad ingredients, fresh fruit, herbs, and other produce products. Current Fry’s shopping pages prominently feature produce as a core store category.
Meat and Poultry
Fry’s stores offer fresh and packaged meat and poultry.
Product categories include beef, chicken, pork, ground meats, sausages, prepared proteins, and other fresh or frozen selections.
Seafood
Participating Fry’s stores provide fresh and frozen seafood.
Available products may include fish, shrimp, shellfish, prepared seafood, and other selections depending on location.
Dairy and Eggs
Fry’s carries milk, cheese, yogurt, butter, eggs, cottage cheese, and other refrigerated products.
Both national and Kroger-family private-label brands are available.
Bakery
Fry’s bakery departments offer breads, rolls, cakes, cookies, pastries, desserts, and other baked goods.
Participating stores may also accept orders for custom cakes and special-event desserts.
Deli
The deli department provides sliced meats, cheeses, prepared salads, sandwiches, party trays, and ready-to-eat foods.
Availability varies according to the individual store.
Pantry Products
Fry’s sells canned foods, cereal, pasta, rice, sauces, baking products, condiments, snacks, cooking ingredients, and many other household staples.
The retailer carries thousands of grocery items from both private-label and national brands.
Frozen Foods
Frozen food categories can include vegetables, pizza, meals, desserts, breakfast products, seafood, meat products, and snacks.
Kroger Brand Products
Fry’s carries Kroger private-label products across numerous categories.
Current Fry’s merchandising promotes Kroger Brand as a value-oriented product range.
Simple Truth
Simple Truth is Kroger’s private-label line focused on natural, organic, and specialty food products.
Fry’s carries Simple Truth products across grocery, meat, snacks, frozen foods, and other categories.
Private Selection
Private Selection is Kroger’s premium private-label brand.
Fry’s offers Private Selection products across categories such as snacks, frozen foods, desserts, sauces, bakery products, and specialty grocery items.
Murray’s Cheese
Selected Fry’s locations offer Murray’s Cheese products and specialty cheese selections.
Availability depends on the individual store.
Pharmacy
Many Fry’s Food Stores operate full-service pharmacies.
Services may include prescription filling, prescription transfers, medication management, vaccinations, health services, and online prescription tools.
Prescription Management
Customers can manage qualifying prescriptions through Fry’s digital pharmacy tools.
A dedicated My Prescriptions support number is also available for account-related assistance.
Vaccinations
Participating Fry’s pharmacies provide vaccinations and other health-related services.
Current promotions may offer grocery savings when eligible customers receive qualifying vaccines.
Grocery Pickup
Fry’s allows customers to order groceries online and pick them up at participating locations.
Available time slots, minimum order requirements, substitutions, and product availability depend on the store.
Grocery Delivery
Delivery is available in qualifying Fry’s service areas.
The company offers standard and express delivery options, with certain orders fulfilled through third-party partners such as Instacart.
Digital Coupons
Fry’s provides digital coupons that customers can add to their digital account and redeem on eligible purchases.
Available offers change throughout the year.
Weekly Ads
Customers can view current Fry’s weekly promotions online.
The company updates its weekly ads according to its current promotional schedule.
Fuel Points
Fry’s customers can earn Fuel Points on qualifying purchases.
Points can be redeemed at eligible Kroger-family fuel centers or partner fuel stations according to current program terms.
Boost Membership
Boost is Kroger’s paid membership program and is available through Fry’s.
Members may receive grocery delivery benefits, bonus points, and other qualifying perks depending on their membership tier.
Floral Services
Participating Fry’s stores offer floral products such as bouquets, arrangements, plants, and special-event flowers.
A dedicated Floral support number is also available.
Gift Cards
Fry’s sells gift cards for qualifying retailers, restaurants, entertainment brands, and Kroger-family stores.
Gift-card support is handled through the primary Kroger customer service number.
Household and Personal Care
Fry’s carries cleaning products, laundry supplies, paper products, personal-care items, beauty products, baby products, and everyday household essentials.
Fry’s Food Stores Corporate Phone Numbers
Fry’s uses different phone numbers for corporate contact, general customer service, prescriptions, floral services, gift cards, privacy requests, and other specific functions. Only verified or consistently documented numbers should be used.
Corporate Phone Number
623-936-2100
This number is consistently associated with Fry’s corporate operations in Tolleson, Arizona.
Corporate Headquarters Number
623-936-2100
This is the principal documented number associated with Fry’s Arizona headquarters.
Headquarters Number
623-936-2100
The same number is associated with the Tolleson corporate office.
Corporate Office Number
623-936-2100
Customers with ordinary shopping concerns should generally use the dedicated Customer Service number rather than the corporate line.
Customer Service Number
1-800-576-4377
Also:
1-800-KRO-GERS
Fry’s officially publishes this number for complex customer problems and general support.
Customer Support Number
1-800-576-4377
This is the primary customer-support telephone number.
Toll-Free Number
1-800-576-4377
This is Fry’s primary verified toll-free general support number.
My Prescriptions Support Number
1-855-489-2502
Fry’s publishes this number for customers who need assistance with My Prescriptions account access and related pharmacy account issues.
Pharmacy Number
1-800-576-4377
For general pharmacy-related support, Fry’s lists the main Customer Service number.
Customers should contact their local Fry’s Pharmacy directly for prescription-specific matters when appropriate.
The Little Clinic Number
1-888-852-2567
This number is published by Fry’s for The Little Clinic-related assistance.
Floral Number
1-866-520-0356
Fry’s publishes this number for Floral-related customer assistance.
Gift Card Support Number
1-800-576-4377
Gift-card support is handled through Fry’s main customer-service channel.
Prepaid Debit Card Number
1-866-265-8419
Fry’s publishes this number for qualifying prepaid debit card inquiries.
Privacy Requests Number
1-800-576-4377
Customers with qualifying privacy-related requests can use Fry’s main Customer Service number.
Kroger Pay Support Number
1-866-544-8062
This number is published in Kroger-family website terms for questions regarding Kroger Pay.
Fresh Delivery Support Number
1-833-576-3774
Also written as:
1-833-KRO-FRSH
This number is used for certain Kroger-fulfilled Fresh Delivery questions, particularly in areas without a physical store.
Sales Number
Fry’s does not publish one universal telephone number specifically identified as a Sales number.
Customers should use store-level contacts for purchases and customer service for broader shopping questions.
Support Number
1-800-576-4377
This is the primary general support number.
Billing Number
Fry’s does not publish one universal Billing Department number.
Customers with transaction, payment, pickup, delivery, or refund issues should contact Customer Service or the specific store involved.
Regional Office Number
Fry’s does not publicly list one universal Regional Office number.
Operational contacts vary by department and geography.
Branch Office Number
Each Fry’s supermarket maintains its own local telephone number.
Customers should use the Store Locator to find the correct store contact.
Local Office Number
Local store phone numbers vary by location.
Store Locator:
https://www.frysfood.com/stores/search
International Number
Fry’s operates primarily in Arizona and does not publish a dedicated international customer-service number.
Emergency / After-Hours Number
Fry’s does not publish a universal corporate emergency or after-hours number.
For emergencies involving immediate threats to life or safety, customers should contact local emergency services and notify store management.
Investor Relations Number
Fry’s does not maintain its own Investor Relations department because it is part of The Kroger Co.
Investor inquiries should be directed to Kroger’s Investor Relations department.
Media / Press Number
513-762-4000
Fry’s official Contact Us page lists this number under Media Relations.
Human Resources Number
Fry’s does not prominently publish one universal HR telephone number for job applicants.
Employment opportunities should be accessed through:
https://www.krogerfamilycareers.com/
Reservations / Booking Number
Not applicable.
Fry’s Food Stores is a supermarket retailer and does not operate a conventional reservation or booking service.
How to Reach a Real Person at Fry’s Food Stores
Customers who need direct assistance can call 1-800-576-4377, also known as 1-800-KRO-GERS. Fry’s currently lists phone support from 7:00 AM to Midnight Eastern Time Monday through Friday and from 7:00 AM to 9:30 PM Eastern Time on Saturday and Sunday. Before calling, have your store location, receipt, order number, Shopper’s Card information, and a concise explanation of the problem available. This can help the representative identify the transaction and determine which department should handle the issue.
For a problem involving a specific Fry’s store, contacting the local store and asking for the manager may provide a faster resolution. Local management can often address refunds, pricing, product quality, employee interactions, pickup issues, or store conditions. For pharmacy, floral, digital account, and delivery issues, Fry’s also publishes department-specific support numbers that may connect customers more directly with the appropriate team.
Fry’s Food Stores Headquarters & Corporate Office Address
Fry’s Food Stores’ primary Arizona corporate office is located at:
Fry’s Food Stores
500 South 99th Avenue
Tolleson, AZ 85353
United States
Corporate Phone: 623-936-2100
This address is consistently identified with Fry’s corporate operations in Arizona.
Tolleson Corporate Headquarters
Fry’s Food Stores
500 South 99th Avenue
Tolleson, AZ 85353
United States
The Tolleson location supports Fry’s divisional leadership, merchandising, store operations, distribution, supply chain, pharmacy, finance, human resources, marketing, and other regional business functions.
Parent Company Headquarters
Fry’s Food Stores is part of The Kroger Co.
Kroger’s corporate headquarters are located at:
The Kroger Co.
1014 Vine Street
Cincinnati, OH 45202
United States
Kroger’s current website terms continue to identify 1014 Vine Street as the provider address for its family of digital services.
Kroger Customer Connect
Phone: 1-800-576-4377
Kroger Customer Connect supports Fry’s and other Kroger-family banners for many account, digital, delivery, and customer-service matters.
Fry’s Pharmacy Support
My Prescriptions: 1-855-489-2502
Customers should contact their local Fry’s Pharmacy for prescription-specific questions and use this number for qualifying digital pharmacy-account support.
Individual Fry’s Store Addresses
Each Fry’s location maintains its own street address, telephone number, operating hours, pharmacy hours, and store management.
Customers should generally contact the relevant store rather than the Tolleson corporate office for routine shopping and local service issues.
How to File a Complaint Against Fry’s Food Stores
Customers who have a complaint involving a Fry’s purchase, online order, pickup, delivery, refund, employee interaction, pricing issue, pharmacy experience, fuel points, digital account, product quality, or another service should collect relevant information before contacting the company. Keep your receipt, order number, store location, purchase date, photographs where appropriate, Shopper’s Card details, and copies of previous conversations. Having complete information can help Fry’s identify the transaction and understand what attempts have already been made to resolve the matter.
Step 1: Contact the Local Fry’s Store
Start by contacting the Fry’s location where the issue occurred and ask to speak with the store manager or manager on duty. Clearly explain what happened and provide the purchase date, receipt or order number, product information, and the department involved. Store management may be able to resolve concerns involving refunds, damaged products, pricing, missing pickup items, employee interactions, or store conditions without further escalation. Explain what outcome you are seeking and give the manager an opportunity to investigate the matter. Keep a record of the manager’s name, the date of contact, and any response you receive.
Step 2: Contact Fry’s Customer Service
If the store cannot resolve the issue, call Fry’s Customer Service at 1-800-576-4377. Provide the store location, receipt or order information, purchase date, and a clear explanation of the complaint. Mention the steps you have already taken with store management and explain what part of the problem remains unresolved. Ask whether the representative can provide a reference number or other case information for future follow-up. Fry’s currently provides customer phone support seven days a week, with longer weekday operating hours.
Step 3: Submit the Complaint Through Fry’s Contact Us System
Customers can also submit feedback through Fry’s official Contact Us page at https://www.frysfood.com/hc/help/contact-us. Written communication is useful when a complaint requires a detailed timeline, order information, or several supporting facts. Include your name, contact information, store location, transaction date, order or receipt number, and a concise explanation of the issue. Mention any previous communication with store management or Customer Service so the company understands what has already been attempted. Save a copy or screenshot of the submission and any response for your records.
Step 4: Escalate the Complaint to Fry’s Corporate Office
For a serious or unresolved issue, customers may send written correspondence to Fry’s Food Stores, 500 South 99th Avenue, Tolleson, AZ 85353, United States. Include your full contact information, the store involved, purchase or order details, dates, and a chronological explanation of what happened. Clearly describe the steps already taken with local management and Customer Service and state the resolution you are requesting. Include copies rather than originals of receipts, photographs, emails, or other supporting documents. Keep a complete copy of your complaint and proof of delivery for your records.
Step 5: Escalate the Complaint if It Remains Unresolved
If Fry’s does not resolve the matter through store management, Customer Service, or corporate escalation, customers may consider an appropriate external complaint process depending on the nature of the issue. Food-safety concerns may be handled by local or state health authorities, pharmacy issues may fall under the appropriate pharmacy regulator, and certain consumer disputes may be reported to a state consumer-protection agency or payment provider. Keep receipts, correspondence, photographs, support reference numbers, and notes from previous conversations before filing an external complaint. These records can help demonstrate both the original issue and the st
