Carvana Co.
Carvana Co. is a major U.S. online automotive retailer headquartered in Tempe, Arizona. The company allows customers to search for used vehicles online, review detailed vehicle information and 360-degree photography, obtain financing, trade in or sell an existing vehicle, complete paperwork digitally, and arrange home delivery or pickup. Carvana is especially recognizable for its multi-story Car Vending Machines, which provide a distinctive vehicle-pickup experience in selected markets.
Carvana was founded in 2012 and has grown into one of the largest used-vehicle retailers in the United States. Co-founder Ernie Garcia III has served as President and Chief Executive Officer since the company’s inception and currently also serves as Chairman of the Board. Carvana’s business combines retail used-vehicle sales with vehicle acquisition, financing, protection products, logistics, reconditioning, wholesale sales, auctions, and digital automotive technology.
Carvana remains publicly traded on the New York Stock Exchange under ticker CVNA. Its 2025 business expanded substantially, with 596,641 retail vehicles sold and more than 23,100 employees as of December 31, 2025. Current SEC filings confirm the company’s principal executive offices at 300 E. Rio Salado Parkway, Tempe, AZ 85281.
602-922-9866
This is the registrant telephone number listed in Carvana’s current 2025 Form 10-K.
800-333-4554
Carvana publishes this number on its official privacy materials and support-related customer channels.
Carvana Co.
300 E. Rio Salado Parkway
Tempe, AZ 85281
United States
Carvana Co.
300 E. Rio Salado Parkway
Tempe, AZ 85281
United States
Current SEC filings identify this as Carvana’s principal executive office.
Carvana does not prominently publish one universal general Customer Service email.
Investor Relations: investors@carvana.com.
Online Automotive Retail, Used Cars, Vehicle Financing, Vehicle Trade-Ins, Automotive Logistics and Wholesale Automotive
2012
23,100+ employees
Carvana reported more than 23,100 full-time and part-time employees as of December 31, 2025.
596,641 retail vehicles in 2025.
Carvana does not publish public walk-in hours for its Tempe corporate headquarters.Customer Advocates are accessible through Carvana’s digital support system, with phone connection available when required.
https://investors.carvana.com/
https://www.carvana.com/careers
Carvana allows customers to browse a large nationwide used-vehicle inventory online. Listings include vehicle details, pricing, high-resolution imagery, and 360-degree virtual views designed to reduce the need for conventional dealership shopping.
Customers can complete much of the purchase process digitally, including selecting a vehicle, arranging payment or financing, submitting required documents, and choosing delivery or pickup.
Carvana provides financing options to qualifying vehicle buyers during the online purchase process. Customers can review available terms before completing the transaction, subject to credit and eligibility requirements.
Customers buying a vehicle can trade in an eligible existing vehicle. Carvana reviews information about the trade-in and applies the qualifying value toward the new purchase.
Consumers can sell a vehicle to Carvana without buying another car. After an offer is accepted and approved, Carvana can arrange qualifying pickup or allow the seller to bring the vehicle to a Carvana location.
Carvana provides home delivery in supported markets. Delivery availability, timing, and any applicable transportation charges depend on the customer’s location and the vehicle.
Customers in supported markets can collect vehicles at a Carvana Car Vending Machine. During pickup, an Advocate verifies insurance, completes paperwork, reviews any trade-in, and allows the buyer to inspect the vehicle before accepting it.
Customers can shop vehicles located throughout Carvana’s U.S. network rather than being limited to inventory physically stored in the customer’s city.
Carvana provides a 7-Day Money Back Guarantee on qualifying retail purchases. Customers must notify Carvana within the required period if they want to return or exchange the vehicle, and mileage and condition limitations apply.
Customers within the eligible return period may be able to exchange their vehicle rather than simply return it. Carvana’s current policy permits up to two exchanges, with restrictions applying to the third vehicle received.
Every qualifying Carvana retail vehicle includes a complimentary limited warranty for 100 days or 4,189 miles, whichever occurs first. Coverage includes many basic and powertrain mechanical components, subject to exclusions and warranty terms.
Customers can purchase optional vehicle protection products during the buying process to extend coverage beyond the complimentary limited warranty.
SilverRock administers Carvana warranty claims and works with a nationwide repair network. Customers needing covered repairs can use Carvana’s service tools to locate an eligible repair facility.
SilverRock works with more than 10,000 repair facilities nationwide. Deductibles vary according to timing and whether an in-network or out-of-network repair shop is used.
Carvana generally helps process vehicle registration after purchase. In qualifying situations, customers may receive temporary operating documentation while permanent registration is completed.
Carvana sells vehicles through wholesale channels in addition to its consumer retail operation.In 2025, wholesale sales and revenues reached approximately $4.1 billion.
Carvana’s broader automotive platform includes ADESA wholesale-auction operations, giving dealers and other industry participants access to vehicle remarketing services.
Carvana operates inspection and reconditioning centers where vehicles are prepared for retail and wholesale sale.
The company operates a large logistics infrastructure that moves cars among reconditioning centers, markets, Vending Machines, pickup facilities, and customers.
602-922-9866.
602-922-9866
602-922-9866
602-922-9866
800-333-4554.
800-333-4554
Carvana also provides chat and text support, and customers can be connected with a phone-based Advocate when needed.
1-866-628-3905.
1-833-394-8239.
SilverRock currently publishes
Monday to Friday: 7:00 AM to 7:00 PM CT
Saturday: 8:00 AM to 4:00 PM CT
Sunday: Closed.
Use Carvana Customer Support and request an Advocate.Return support is available through the customer account, chat, and phone connection.
800-333-4554.
investors@carvana.com
Carvana’s Investor Relations site does not currently publish a dedicated IR phone number.
800-937-5449 in the United States
718-921-8124 internationally.
Carvana does not publish a separate universal billing-only phone number.Use Customer Support for purchase-payment issues or the appropriate financing servicer for loan-specific matters.
Carvana does not operate a conventional dealership sales phone system. Vehicle purchases are primarily initiated through Carvana.com.
No universal regional-office number is published.
Carvana locations and Vending Machines have location-specific operations, but routine support is centralized.
Carvana’s primary retail operation is U.S.-based and no general international Customer Service number is prominently published.
Carvana does not publish a corporate emergency hotline.
Carvana generally routes media inquiries through its corporate communications and Investor Relations channels rather than a permanent public consumer-facing press number.
No universal applicant HR number is prominently published.
https://www.carvana.com/careers
Not applicable.
Vehicle pickup and delivery appointments are arranged through a customer’s Carvana account.
The fastest support route is to sign in to your Carvana account and open the Support Center. Carvana’s automated assistant can access account-specific information, while live Advocates are available through chat and text. If a telephone conversation is necessary, Carvana states that its support system can connect customers with an Advocate. The main verified support number is 800-333-4554.
Before contacting support, have the email and phone number associated with the Carvana account, order details, vehicle VIN where applicable, delivery or pickup date, payment records, financing information, and any existing support case information ready. For a return, contact Carvana before the end of the 7-Day Money Back Guarantee rather than waiting until the following day.
Warranty and repair complaints should generally be routed to SilverRock at 1-866-628-3905 rather than to the corporate office. If the problem relates to an in-network repair facility or authorization, the repair shop normally contacts SilverRock directly after diagnosing the vehicle.
Carvana Co.
300 E. Rio Salado Parkway
Tempe, AZ 85281
United States
Current SEC filings identify this as Carvana’s principal executive office.
Carvana’s principal corporate office uses the same Tempe address
300 E. Rio Salado Parkway
Tempe, AZ 85281
Carvana’s current SEC and investor filings also use
300 E. Rio Salado Parkway
Tempe, AZ 85281.
Carvana
300 E. Rio Salado Pkwy, Building 1
Tempe, AZ 85281
investors@carvana.com.
Carvana complaints can involve vehicle condition, delayed delivery, financing, registration, title processing, trade-in valuation, refunds, the 7-Day Money Back Guarantee, warranty repairs, SilverRock claims, payments, or employee interactions. Before escalating, gather the VIN, order number, contract, financing documents, inspection photographs, delivery records, repair estimates, warranty records, and previous support transcripts.
Begin with Carvana Customer Support through your signed-in account, chat, text, or 800-333-4554. Explain the problem clearly and provide the vehicle VIN, order or purchase details, relevant dates, and requested resolution. Ask the Advocate to document the complaint and keep screenshots or reference information from the interaction.
Use the specialized department connected with the issue. Warranty and repair matters should use SilverRock, while financing complaints may require the applicable lender or servicer. Registration, title, delivery, return, or trade-in concerns should be routed to the Carvana team responsible for that transaction. This avoids repeated transfers through general support.
If the first Advocate cannot resolve the matter, ask for escalation to a supervisor or senior support representative. Provide the earlier case details and a chronological summary showing what Carvana promised, what actually occurred, and what remedy you are requesting. For major vehicle-condition or repair disputes, attach diagnostic reports, photographs, invoices, or inspection findings.
Keep the complaint documented through Carvana’s online account, chat, privacy form where relevant, or other written support correspondence. Written records are particularly useful for disputes involving refund timing, return eligibility, title processing, or promised repairs because they preserve dates and statements from previous representatives.
For a serious unresolved issue, correspondence can be sent to Carvana Co., 300 E. Rio Salado Parkway, Tempe, AZ 85281. Include the VIN, purchase or sale agreement, case numbers, supporting evidence, previous escalation history, and a concise description of the resolution requested.
For warranty claims, call SilverRock at 1-866-628-3905. For privacy concerns, use Carvana’s Privacy Request process or 800-333-4554. Investor or shareholder complaints should be directed to Carvana Investor Relations rather than consumer support.
The correct regulator depends on the complaint. Vehicle title and dealer issues can involve a state motor vehicle department or dealer licensing agency, while financing matters may fall under state financial regulators or the Consumer Financial Protection Bureau. Warranty or repair disputes can be affected by state consumer and motor-vehicle warranty laws.
Unresolved consumer complaints can be submitted to the relevant state Attorney General or consumer-protection agency. Unauthorized payment or card disputes may also be raised with the customer’s bank or card issuer. Customers should provide transaction records, contracts, written support responses, and evidence of attempts to resolve the issue directly with Carvana.
If the dispute remains unresolved and involves substantial financial loss, title problems, financing terms, contract enforcement, or vehicle-condition claims, review the purchase agreement and any arbitration or dispute-resolution provisions that apply to the transaction. Preserve the signed agreement, communications, repair records, photographs, payment history, regulator complaints, and other evidence before beginning formal proceedings.
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